Professional Documents
Culture Documents
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ILLUSTRATION OF EFFECTIVENESS OF INTERPERSONAL
RELATIONSHIP
Figure 1:
Figure 2:
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Narration:
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3. There can only be a possibility of mutual trust, faith and
respect and it cannot be one-sided.
4. People involved in workplace relations should have High
Emotional Quotient and should be able to differentiate between
personal and professional emotions.
SCOPE OF THE INTERPERSONAL RELATIONSHIP
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• Promotion and development of healthy labour-
management relations.
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Raise productivity into organisation to curb the employee
turnover and absenteeism.
Establish and nurse industrial democracy based on labour
partnership in the sharing of profits and of managerial
decisions.
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awareness that people have different personality behavioral
styles. Each of
these styles has distinct, predictable and observable behaviour
patterns.
Once you understand these personality styles, you will have the
ability to get
along with almost anyone. Personality style studies have been
around for
years. There are several modalities, however the one chosen is
that of Dr.
Tony Alessandra, where four dominant behavioral styles are
Director,
Socializer, Thinker or Relator1. If we take the advice of Dr.
Alessandra, we
can adopt a rule more superior to the old golden rule, namely
the Platinum
Rule. It says, "Do unto Others as They Would Have You Do unto
Them", or
more simply stated "Treat Others as They Wish to Be Treated".
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communication. Their key desire is results. So if we approach a
Director in a
conversation to request money for our budget, we should use a
strategy of
being direct and showing them how giving us the money would
benefit the
bottom line results. I.e. "Bob, I need another $5,000 by Friday
to ensure that
we have the infrastructure in place to accommodate the large
volume of
sales projected by our sales department." Short, sweet, and to
the point,
indicating the results with the request - just as a Director wants
to hear it.
We are in a much better opportunity of being successful with
our request if
we meet our audience on their personality style turf, even
though we may be
of a different personality style. This is more positive, more
productive and
much more profitable. Try it! First you will need to learn more
about
personality styles, however as you learn to listen for clues from
other people,
the better trained you will become at reading people before
engaging in
conversation. This leads us into the next step to good relations
- Empathic
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Listening.
Empathetic Listening
Positive Communication
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Positive communication is productive because it fosters some
of the key
fundamentals of successful workplace relations including, trust,
honesty,
integrity, nurturing, productivity, and satisfaction. At this point
in your
communication with someone you would have an
understanding of their
personality style, and have empathically listened to them
making them feel
that they have been understood. Forming positive messages is
more attainable when you can 'begin with the end in mind',
meaning you have an idea in your mind of what the positive
relationship would look like. Once you have this goal of the
communication in mind you are in a better opportunity to attain
that goal. Strategies recommended for positive relations
include making the other person feel good about themselves
and their contribution.
People feel good about their employment when they are
recognized in a positive and genuine way. Therefore, positive
communication can start with a genuine compliment and carry
forward from there. We should use the "sandwich technique"
when communicating something that is constructive, which
sandwiches the constructive criticism between two genuine
positive statements. See an explanation of 'The Sandwich
Technique' in an article "It's what you Say and How You Say
it"2.
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To recap, these positive workplace relations techniques -
understanding who it is you are communicating with,
empathically listening to them first, and returning some
positive communication - your relations are sure to be more
positive, productive and profitable. Although these points are
pretty much common sense, they are not necessarily common
practice. Make a conscious effort to put them into play in your
workplace and your personal life, and reap the benefits that
strong and positive relationships have to offer.
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generously with his employees. In other words, complete unity
of thought and action is the main achievement of interpersonal
relationship. It increases the place of employees in the society
and
their ego is satisfied. It naturally affects production because
mighty cooperative efforts alone can produce great results.
Mental Revolution – The main object of interpersonal relation
is a complete mental revolution of workers and employees. The
industrial peace lies ultimately in a transformed outlook on the
part of both. It is the business of leadership in the ranks of
workers and employees to work out a new relationship in
consonance with a spirit of true democracy. Both should think
themselves as partners of the industry and the role of workers
in such a partnership should be recognized. On the other hand,
workers must recognize employer’s authority. It will naturally
have impact on production because they recognize the interest
of each other.
Reduced Wastage – Good interpersonal relations are
maintained on the basis of cooperation and recognition of each
other. It will help increase production. Wastages of man,
material and machines are reduced to the minimum and thus
national interest is protected.
Thus, it is evident that good interpersonal relations is the basis
of higher production with minimum cost and higher profits. It
also results in increased efficiency of workers. New and new
projects may be introduced for the welfare of the workers and
to promote the morale of the people at work. An economy
organized for planned production and distribution, aiming at
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the realization of social justice and welfare of the massage can
function effectively only in an atmosphere of industrial peace. If
the twin objectives of rapid national development and
increased social justice are to be achieved, there must be
harmonious relationship between management and labor.
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require the help of a mediator. The labour courts may also have
to be approached sometimes.
CONCLUSION
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