Professional Documents
Culture Documents
(Debtor) this is (collector) with firm of FCPS, Please grab something real handy to
write with. I have some very important information’s to give you regarding your file
overviewed at our firm, can you please write this down?
My name>……………(debtors name)
Number to my desk is………………..
Your system case file number is……………… (State initial,datemonthyear today) (FL131109)
Please allow me to relay all the information to you first and I will then address any questions
you may have, I promise ok!!
For the Records I am speaking with Mr/Mrs ( debtor) ssn# correct? Now Mr ……..since this is
an attempt to settle a matter over the phone , this call will be recorded as for the orders……
any information that would be obtained ,will be used for that purpose only! Okay?
Now, the Factual basis for the complaints by the party concerned is as:
1) On (DATE) Mr/mrs ( Debtor) , ascertained an income as an immediate advancement from
the (client) using bank acc(#), with the (bank )as collateral for the said advancement.
2) Mr/Mrs (debtor), agreed to return the funds from the aforementioned income
advancement as per the contract.
3) As of todays date the funds have yet to be returned and the collateral has proven to be
null, that is to say, of no subsequent value
IF the debtor follows with the questions be ready for the answer! Normally they ask
questions like, what is this all about, or what is going on? Or what is this for?
Answere would be…
Sir/mam our firm received this file as a receivable pending for a review from the clients
(name), they have stipulated that it was A Payday loan advancement acknowledged by you
through your bank and was utilized for your personal purpose, as for the deal the funds were
supposed to be paid back on specific dates within prefixed contract time period, but as you
know the funds have not been paid off until to date, that’s the reason I’m calling to find out
more about this and help u settle this out before the client assumes this as a default or a
refusal to payback and proceed with juridical verifications.
Mr/MRs ……….Are you aware of the uncomfortable situations you are probably looking at if
the client peruses with the intent to process on you considering the case as a clear practice
of any of the above action?
Cos its definitely not a situation I’d love to be in …………………………!!