XIV

229. Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed
to cool before attempting any repairs? (Choose two.)
tractor feed
toner cartridge
fuser assembly
automatic document feeder
print head

230. Which two pieces of software are included with most new printers and are installed by
the user? (Choose two.)
printer patches
BIOS
configuration software
word processor
operating system
printer driver

231. Which Windows component allows the Windows operating system to output graphics to
a computer screen or print device?
GDI
GUI
MDL
WPL
WPS

232. A user reports that whenever he needs to print a document, the print job process is
automatically sent to the wrong network printer. Which path should the user follow to resolve
this problem in Windows XP?
Start > System > Printers and Faxes, right-click the printer, and then select Set as Default
Printer
Start > System > Hardware > Printers, right-click the printer, and then select Set as Global
Printer
Start > Printers and Faxes > Set Default Printer, and then select the printer
Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as
Default Printer

233. A technician is installing a new inkjet printer. The printer has successfully printed test
pages. Which task also verifies the functionality of an inkjet printer after installing the printer
driver?
sending print jobs for at least two minutes to verify the printer speed.
configuring the highest resolution before printing to check the printer memory
using different types of paper trays for special paper sizes
using only new paper sheets to determine any pre-existing problem with the print head

234. Which two methods are often used to connect a lower-cost printer to a Windows XP
network? (Choose two.)
Use a separate print server.
Download a network-compliant driver.
Update to a networking firmware.
Connect to a networked computer and share the printer.
Install a NIC to the printer.
Install a Bluetooth adapter in the printer

235. Which path will allow a user to add a printer in Windows XP?
Start > Control Panel > Add/Remove Hardware > Add Printer
Start > Control Panel > Printers and Faxes > Find a Printer
Start > System > Printers and Faxes > Add a Shared Printer
Start > Control Panel > Printers and Faxes > Add a Printer

236. What can a technician do to reduce the time a user must wait when large print jobs are
sent to the printer?
Change to a networking operating system.
Upgrade the operating system.
Add more RAM to the printer.
Change to a newer version of the firmware.
Reinstall the print driver

237. Which two issues should be considered when purchasing RAM for a new printer?
(Choose two.)
physical type of memory
BIOS version
driver compatibility
number of memory slots available
firmware version
Layer 3 protocol used

238. Which scanner option considerably affects the size of the output file?
color inversion
source file format
resolution settings
sharpening
brightening or darkening

239. A technician has completed the routine maintenance service for all the printers in the
accounting department. Which action helps ensure that the next routine maintenance service is
performed at the correct time?
Reset the printer.
Print an extended test page.
Upgrade printer firmware.
Print the maintenance page.
Install available patches from the manufacturer.
Reset the counters.

240. Users working in humid environments notice that documents printed by a laser printer
are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What
is the most likely cause of the problem?
The environment damaged the drum.
The laser printer cartridge was refilled.
The incorrect type of paper is being used.
The toner is damp from the humidity and is unable to develop.
The paper absorbed moisture from the air and is damp

241. Which two printer parts should be cleaned with a damp cloth? (Choose two.)
fuser in laser printers
ribbon in dot matrix printers
corona wire in laser printers
paper-handling machinery in inkjet printers
roller surfaces in dot matrix printers
print head in inkjet printers

242. As a part of the maintenance process for a laser printer, a technician should remove all
the small particles of toner inside the printer. What is the recommended method to perform
this task?
Use a damp cloth.
Use a cotton ball with isopropyl alcohol.
Use a vacuum cleaner with HEPA filtration.
Use a cleaning solution with a toner remover.
Use a can of compressed air to blow the particles away.

243. Which two items can help extend the life of an inkjet printer? (Choose two.)
driver version
type of ink
type of operating system
paper type
type of print server
type of cable to connect to the PC

244. Which type of printing option should be implemented to allow a user to change settings
for each document sent to the printer?
default
general
global
per-document
pre-script

245. Users in the accounting department are having trouble digitizing documents with a
scanner. What should the technician do to resolve the problem?
Add more RAM to the scanner.
Change the paper quality.
Calibrate the scanner.
Upgrade the scanner firmware

246. A user reports that all images scanned with the departmental scanner have lines and
marks. What should be done first to try to resolve the problem?
Verify the scanner firmware.
Disconnect and reconnect the scanner from any source of energy.
Restore the scanner quality to the original settings.
Clean the scanner glass and check for scratches
247. Users from the art department are complaining that the inkjet printer is producing spotty
and streaked printouts. What can be recommended to resolve this problem?
Restore the printer quality to normal setting.
Replace the print head.
Check the printer manual for RAM specifications.
Clean the print head by running the cleaning utility

248. Which type of port is used for low-speed dot matrix printers?
Ethernet
FireWire
SCSI
Serial
USB