Professional Documents
Culture Documents
This publication contains company information confidential to BP Global Marketing Unit, Swindon. Although reasonable care has
p.l.c. and its subsidiaries, and is for the internal use of employees been taken to ensure that the information contained in this
only. It should not be circulated. This publication may not be publication is correct at the time of going to print, such information
reproduced, stored in a retrieval system or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording
is nevertheless liable to variation in the event of changes occurring
subsequent to the date of printing. THE BRAND BOOK
or otherwise without prior consent of Linda Cripps in the Lubricants
Published by Lubricants UK Ltd., Wakefield House, Pipers Way, Swindon SN3 1RE, England ©Lubricants UK Ltd. 2005
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MORE
THAN JUST A PRO DUCT, OR JUST A SERVICE. LOOKING AFTER A CAR,
TRUCK OR PLANE ISN’T JUST MAINTENANCE. IT’S MAINTAINING THAT EMOTION AND FUELLING THAT AMBITION.
WE ARE THE OIL THAT TOOK JOHN ALCOCK AND LT. ARTHUR BROWN ON THE FIRST TRANS-ATLANTIC FLIGHT. WE HELPED CONCORDE, THE WORLD’S FIRST SUPERSONIC
THE STORY BEGAN: The beginnings were in the railway industry, AIRLINER, REACH SPEEDS OF UP TO MACH 2. WE ARE HELPING TO KEEP MODERN INDUSTRY RUNNING SMOOTHLY IN 130 COUNTRIES. WE ARE 21 LAND SPEED RECORDS
but it was not long before motorised transport was to dramatically impact Castrol’s
future. A range of motor oils was developed for cars, aeroplanes and boats. It was the AND COUNTING. WE ARE THE FIRST TO ADD METALLIC SOAPS TO OIL, DRAMATICALLY IMPROVING ITS PERFORMANCE AND LIFE. WE INVENTED ADDITIVE TECHNOLOGY,
aviators who first took to the Castrol brand in a big way. Castrol R, a special blend which
continued to work at extremely high altitude became the oil to use amongst aviators. THE BREAKTHROUGH EVERY MOTOR OIL USES FOR BETTER RELIABILITY AND EFFICIENCY TODAY. WE ARE THE OIL IN EVERY BMW, MINI, JAGUAR, VOLVO, LAND ROVER,
AND KOMATSU TRACTOR THAT COMES OFF THE PRODUCTION LINE. WE ARE THE SDOCP ADDITIVE, THE ANTI-SLUDGE TECHNOLOGY THAT NEUTRALISES THE COMPONENTS OF
SLUDGE BEFORE THEY DEVELOP, PROLONGING ENGINE LIFE. WE ARE CASTROLITE, THE FIRST LIGHTER BLEND OIL TO MAKE COLD START-UPS EASIER WITHOUT SACRIFICING
EFFICIENCY AT HIGHER TEMPERATURES. WE ARE THE OIL THAT TOOK BERT HINKLER ON THE FIRST SOLO FLIGHT FROM LONDON TO AUSTRALIA. IT TOOK 15 DAYS. WE TOOK
FRANCESCO AGELLO’S PLANE TO 440 MPH, MAKING HIM THE FASTEST MAN IN THE WORLD IN 1933. WE MADE THE ENGINE MORE POWERFUL IN THE FIRST CAR TO REACH
300 MPH, OUR 13TH LAND SPEED RECORD. WE ARE CASTROL LABCHECK, A SYSTEM THAT ANALYSES USED OIL FROM INDUSTRIAL EQUIPMENT AND POSTS RESULTS ONLINE
SO OPERATORS CAN KNOW HOW EFFICIENTLY THEIR MACHINES ARE RUNNING 24/7. WE LUBRICATED THE STEAM LOCOMOTIVE ‘MALLARD’ THAT STILL HOLDS THE SPEED
RECORD TODAY. WE BUILT THE MISS ENGLAND III, WHICH BROKE THE WORLD WATER SPEED RECORD REACHING 119 MPH. WE INVENTED CASTROL GTX, THE WORLD’S MOST
FAMOUS MOTOR OIL. WE HELPED JOE WRIGHT BECOME THE FIRST MAN TO EXCEED 150 MPH ON TWO WHEELS. WE KEPT WWII US MILITARY EQUIPMENT RUNNING LONGER
BY APPLYING OUR NEW ADDITIVE TECHNOLOGY TO OUR DEUSOL HEAVY-DUTY OILS. WE HELPED CREATE THE ENGINES THAT FLEW THE WORLD’S FIRST JET AIRLINER. WE
INVENTED ZDDP (ZINC DIALKYL DITHIO PHOSPHATE), AN OXIDATION INHIBITOR THAT IS STILL THE BEST PREVENTATIVE OF CAM AND TAPPET WEAR. WE MAKE ELECTRICITY
MORE AFFORDABLE BY MAKING POWER TURBINES RUN SMOOTHER. WE DEVELOPED THE FIRST RUST AND CORROSION INHIBITORS FOR HYPOID GEAR OILS. WE INVENTED
THE FIRST AFFORDABLE MULTIGRADE MOTOR OIL, FUNCTIONING AT HIGH AND LOW TEMPERATURES AND ELIMINATING THE NEED FOR SUMMER AND WINTER OILS. WE ARE
Léon Delegrange, winner of the 1909 Doncaster aviation meeting
CASTROL R20, THE FIRST ULTRA LOW VISCOSITY, SEMI-SYNTHETIC RACING OIL DEVELOPED SPECIFICALLY FOR MERCEDES-BENZ GRAND PRIX CARS. WE ARE CASTROL 98,
KEEPING 50% OF BRITAIN’S CARS ON THE ROAD. WE ARE TECHNOLOGY THAT BONDS OIL TO ENGINE PARTS BETTER BY ATTRACTING MOLECULES TOGETHER SO TIGHTLY IT 06 07
MAKES ITS OWN PROTECTIVE FILM. WE ARE THE ONLY LUBRICANT APPROVED BY BMW FOR ALL ITS RACING ENGINES. WE HELP MILLIONS REACH THEIR DESTINATIONS WITH
CASTROL 580, THE ONLY LUBRICANT APPROVED FOR BRITISH AIRWAYS’ 757 FLEET. WE ARE THE DRAG RACING TEAM THAT HAS WON 13 WORLD CHAMPIONSHIPS. WE
TESTED CASTROL XL ON A 12,000-MILE TRACK IN THE AUSTRALIAN OUTBACK, THE HARSHEST TERRAIN ON EARTH. WE ARE CASTROL GTX, THE FIRST MOTOR OIL SUITABLE FOR
EVERY CAR, UNDER EVERY CONDITION. WE HELP KEEP THE WORLD TRADING BY MAINTAINING A 24-HOUR SERVICE FLEET FOR SHIPS IN SINGAPORE, THE WORLD’S 5TH
LARGEST PORT. WE ARE CASTROL B185, THE FIRST FULLY-SYNTHETIC RACING OIL AND ONE OF THE MOST SUCCESSFUL RACING OILS EVER PRODUCED. WE MADE HONDA
MOTORCYCLE ENGINES FASTER ON THEIR WAY TO WINNING 17 CHAMPIONSHIPS BETWEEN 1959 AND 1967. WE ARE CASTROL RS, THE FIRST LUBRICANT TO GIVE THE SAME
PERFORMANCE TO ROAD CARS THAT WAS ONLY PREVIOUSLY AVAILABLE IN RACING CARS. WE ARE HELPING KEEP WATERWAYS CLEAN WITH CASTROL BIOLUBE, THE
WORLD’S FIRST BIODEGRADABLE BOATING LUBRICANT. WE ARE DEUSOL RX SUPER, ONE OF THE WORLD’S FIRST DIESEL MULTIGRADES. WE ARE THE FASTEST ROUND-TRIP
Henry Seagrave broke the 200mph barrier in 1927 in the Sunbeam SOLO FLIGHT BETWEEN LONDON TO CAPE TOWN (11 DAYS) IN 1931. WE WERE THE FIRST TO ENGINEER AN OIL SPECIFICALLY DESIGNED TO COMBAT THE STRESSES OF
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Our Heritage
HOTTER AND HIGH-REVVING ENGINES IN SMALLER CARS. WE BROUGHT NEWS TO MILLIONS DURING WWII BY KEEPING PRINTING PRESSES ALL OVER EUROPE
RUNNING SMOOTHLY. WE FIGHT AGAINST OZONE POLLUTION WITH CASTROL ICEMATIC SW, THE ONLY LUBRICANT DESIGNED FOR ZERO CFC REFRIGERATORS. WE
HELPED KEEP THE FIRST PLANE TO GO FROM ENGLAND TO AUSTRALIA FLYING FOR 11,000 MILES OVER 27 DAYS. WE HELPED THE THRUST SSC, A 30,000 HP ROCKET
WATER SPEED RECORDS: Throughout the thirties, Castrol
lubricated numerous successful water speed records. Charles Wakefield financed the
CAR, ENDURE EXTREME HEAT AND BREAK THE SUPERSONIC WORLD LAND SPEED RECORD AT 633.468 MPH. WE ARE THE POWER AND EFFICIENCY THAT HELPED A
building of one of the most famous – Miss England III. Kaye Don reached 119 mph in
TINY ENGINE SET THE 12-HOUR SPEED RECORD IN 1937. WE CREATED A MOLECULAR STRUCTURE THAT BONDS TO ENGINE PARTS AND PROTECTS THEM, EVEN Miss England in 1932.
AFTER THE ENGINE IS DRAINED OF OIL. WE ARE THE DURABILITY THAT KEPT THE 12-CYLINDER SUNBEAM GOING WHILE BREAKING THE ONE-HOUR SPEED RECORD
AT 173.76 MPH. WE PROTECTED THE MOTORCYCLE THAT WON THE MOUNTAIN CIRCUIT LONG-DISTANCE MOTORCYCLE RACE STILL CONSIDERED THE ROUGHEST,
MOST DANGEROUS RACE EVER. WE ARE BEHIND JOHN FORCE, CONSIDERED THE MICHAEL JORDAN OF FUNNY CAR RACING WHO HAS WON 12 OF THE LAST 14 NHRA
CHAMPIONSHIPS. WE REALISE THAT CUTTING-EDGE RESEARCH AND DEVELOPMENT IS STILL FUNDAMENTAL FOR OUR SUCCESS. WE HELPED PROTECT THE SUNBEAM’S 2
ENGINES FROM HEAT AND DIRT AS IT BECAME THE FIRST CAR TO REACH 200MPH. WE ARE THE 1937 12-HOUR SPEED RECORD, COVERING 1964 MILES AT AN AVERAGE SPEED
OF 164 MPH. WE HELPED KEEP THE FIRST AERIAL CONTINENTAL-MAPPING PLANE ALOFT FOR 28,000 MILES, ALL OVER WATER, WITHOUT ONE ENGINE FAULT. WE ARE THE
ONLY AVIATION OIL ROLLS-ROYCE INSISTED BE IN EVERY ONE OF THEIR AEROPLANE ENGINES. WE ARE THE GREAT MOTORING EXTRAVAGANZA, THE LARGEST EXHIBITION AND
MOTOR SHOW EVER DEVOTED TO THE HISTORY OF TRANSPORT. WE ARE CASTROL FX, THE FIRST MOTOR OIL WITH FRICTION-MODIFIED PROPERTIES REDUCING FUEL
CONSUMPTION AND ENGINE WEAR. WE INVENTED CASTROL GTX2 SPECIFICALLY FOR THE EXTREME CLIMATE CONDITIONS AND LONG-DISTANCE HIGHWAYS IN NORTHERN
EUROPE. WE PIONEERED RE-REFINING MOTOR OIL BECAUSE USED MOTOR OIL WAS A SOURCE OF SERIOUS POLLUTION. WE ARE BEHIND DR ANDREW MARKSON AND DAVE
JONES, WHO COMBINED CAR RACING AND AVIATION OILS, CREATING THE FIRST ASHLESS DISPERSANT PISTON ENGINE OIL TO PROTECT AIRCRAFT AT HIGH ALTITUDES. WE
KEPT THE FIRST TWO-STROKE, 500 CC MOTORCYCLE ENGINE RUNNING SMOOTHLY DURING 3 STRAIGHT WORLD CHAMPIONSHIPS. WE ARE CASTROL 5000, THE ONLY Charles Wakefield (left) and Kaye Don (right) beside Miss England III
LUBRICANT RECOMMENDED BY AIR CANADA TO USE IN THEIR BOEING 767 JET LINERS. WE ARE CASTROL 98, THE ONLY MOTOR OIL APPROVED FOR THE ROLLS-ROYCE
ENGINES ON THE SEA HARRIER JUMP JETS. WE DESIGNED CASTROL A747, THE FIRST OIL TO ENDURE THE STRESSES OF A NEW GENERATION OF TWO-STROKE MOTORCYCLES. PIONEERING WORK WITH MERCEDES:
In the fifties, Mercedes approached Castrol to develop a racing oil for their new
WE ARE THE TECHNOLOGY BEHIND THE FIRST FULLY-SYNTHETIC MOTOR OIL FOR AIR-COOLED ENGINES, CASTROL A545. WE WERE AWARDED THE POLLUTION ABATEMENT W196 Formula 1 car – Castrol R20 was born. The new car won on its first outing
in 1954 with Juan Manuel Fangio at the wheel.
TECHNOLOGY AWARD FOR OUR BIODEGRADABLE OUTBOARD-MOTOR OIL, BIOLUBE 100. WE ARE CASTROL MINIBIKE, THE ONLY MOTOR OIL SPECIFICALLY DESIGNED FOR
OVER 12-MILLION TWO-STROKE MINI-ENGINE BIKES IN JAPAN. WE ARE CASTROL B353, FORMULATED SPECIALLY FOR BMW’S FORMULA TWO AND FORMULA ONE UNITS. WE 08 09
HELPED FREDDIE SPENCER BECOME THE ONLY MAN TO WIN THE 500 CC AND THE 250 CC MOTORCYCLE CHAMPIONSHIPS. WE ARE CYLTECH 80, DESIGNED FOR DIRTY
MARINE CROSSHEAD ENGINES, AND THE ONLY LUBRICANT EVER TO RECEIVE THE QUEEN’S AWARD FOR TECHNOLOGICAL ACHIEVEMENT. WE ARE THE WATER-SOLUBLE,
BIOSTABLE TECHNOLOGY BEHIND SYNTILO R, A REVOLUTIONARY LUBRICANT FOR METAL-CUTTING MACHINES. WE ARE CASTROL GTX MAGNATEC, WHICH FORMS A
PROTECTIVE FILM OF MOLECULES ON AN ENGINE WHEN IT IS TURNED OFF. WE ARE CASTROL AEROCHECK, WHICH REGULARLY LAB TESTS LUBRICANT SAMPLES FROM JET
ENGINES TO ENSURE THE OIL IS PERFORMING PROPERLY. WE ARE CASTROL FORMULA SLX, THE SYNTHETIC THAT DOES NOT THICKEN IN TEMPERATURES DOWN TO –76° F.
WE ARE THE ULTRA FREE-FLOWING LUBRICANTS CAR DESIGNERS ARE DEVELOPING SMALLER ENGINES WITH MORE POWER AROUND. WE CONSULT WITH CARMAKERS, EVEN
BEFORE A NEW CAR IS ON THE DRAWING BOARD, TO BEGIN DESIGNING A SUITABLE LUBRICANT. WE ARE THE FIRST OIL COMPANY TO MEET THE STRINGENT JASO (JAPANESE
STANDARDS ORGANISATION) SPECS FOR TWO-STROKE MOTORCYCLE ENGINE OILS. WE DEVELOPED PALMTEC, THE FIRST OIL DESIGNED AROUND PALM-OIL, MALAYSIA’S
MOST ABUNDANT NATURAL RESOURCE. WE HELPED THE ROTHMANS WILLIAMS RENAULT TEAM WIN THE WORLD CONSTRUCTORS CHAMPIONSHIP A RECORD-BREAKING 9 Juan Manuel Fangio driving to victory in 1954
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Our Heritage
TIMES. WE INVENTED THE FIRST SEMI-SYNTHETIC MOTOR OIL, GIVING ENGINES A PREVIOUSLY UNATTAINABLE LEVEL OF PERFORMANCE AND CLEANLINESS. WE CREATED
WORKING WITH OTHER THE ONLY LUBRICANT SPECIFICALLY USED FOR THE HOVERCRAFT. WE MADE CARS SAFER BY CREATING THE FIRST BRAKE FLUID THAT DOESN’T ABSORB WATER FROM THE
MANUFACTURERS: During the 60s and 70s Castrol AIR, ELIMINATING ITS POTENTIAL TO FORM BRAKE-STOPPING AIR BUBBLES. WE ARE THE WORLD’S FIRST SKYWRITING ADVERTISEMENT—A 3-MILE LONG ‘CASTROL’ ABOVE
worked with many car manufacturers in motorsport including BMW, Mercedes,
Saab, Volvo, BMC (Mini), Ford, Toyota, VW and Audi. When Honda decided to ST. PAUL’S CATHEDRAL. WE PATENTED LIQUID TUNGSTEN, A NEW OIL-SOLUBLE ADDITIVE, WHICH GENERATES AN EXTRA PROTECTIVE COMPOUND BY ITSELF. WE WERE THE
take part in Grand Prix Bike racing they also approached Castrol. This was the
start of a long successful relationship. LUBRICANTS ABOARD QUEEN ELIZABETH II, THE WORLD’S LARGEST OCEAN-GOING PASSENGER LINER IN 1968. WE ARE THE FIRST TO INTRODUCE TURBO-TESTED OILS — THE
FIRST ENGINE OILS SPECIALLY DESIGNED TO BE USED WITH TURBO-CHARGERS. WE ARE THE BORON-BASED TECHNOLOGY BEHIND THE FIRST ENVIRONMENTALLY-FRIENDLY
OIL THAT ELIMINATES FLUID-DEGRADING BACTERIA. WE ARE CASTROL TURBOMAX, THE FIRST SUPER HIGH PERFORMANCE DIESEL ENGINE OIL. WE ARE THE SILICON ESTER
TECHNOLOGY THAT MAKES BRAKES IN F1 CARS LAST LONGER. WE ARE CASTROL DYNAMAX, THE FIRST PROVEN FUEL-EFFICIENT DIESEL OIL. WE ARE THE ONLY ONES TO
LAUNCH OF GTX: 1968 saw the first SPECIALLY DEVELOP COMPLEX OILS THAT RESIST ACIDS, WEAR, CORROSION, AND SLUDGE THAT DIRTY, SULFUR LADEN MARINE DIESEL FUEL LEAVES BEHIND. WE
global launch of a new product – Castrol GTX – soon to
become the best known motor oil in the world. DEVELOPED FIRST ENVIRONMENTALLY-FRIENDLY PART-SYNTHETIC, PART-MINERAL-BASED OIL FOR THREE-WAY CATALYTIC CONVERTERS. WE ARE THE FIRST WATER
REPELLING OIL, ALLOWING EQUIPMENT TO BE SUBMERGED FOR LONG PERIODS DURING MILITARY LANDING OPERATIONS. WE ARE THE OIL THAT MILLIONS OF MOTORCYCLE
RIDERS IN 130 COUNTRIES DEPEND ON TO KEEP THEIR MACHINES IN PEAK CONDITION. WE ARE THE TECHNOLOGY THAT HELPED WIN 160 WORLD MOTORCYCLING
CHAMPIONSHIPS SO FAR, MORE THAN ANY OTHER. WE TAILOR MOTOR OIL SPECIFICALLY TO FORMULA ONE ENGINES, AND THEN X-RAY THE OIL AFTER EVERY PRACTICE AND
RACE TO CHECK FOR IMPURITIES. WE ARE HOW MILLIONS OF TRUCKS, BUSES, TAXIS, TRACTORS, MOTORCYCLES, AEROPLANES, JETS, WATERCRAFT, CRUISE SHIPS,
GENERATORS, AND DAMS KEEP OUR LIVES RUNNING. WE ARE CASTROL MAGNATEC, WHICH PROTECTS ENGINES BETTER IN COLD START-UPS BY GIVING A CONTINUOUS FILM
Jim Redman (Honda) wins by 0.2 seconds from Mike Hailwood at the BETWEEN ENGINE PARTS. WE ARE REDUCING ENGINE WEAR BY OVER 50% COMPARED TO CONVENTIONAL OILS. WE ARE DESIGNING LUBRICANTS TO WITHSTAND ULTRA-
Italian 250cc GP (1961)
LOW TEMPERATURES FOR DEEP SPACE MISSIONS. WE HELPED DELIVER THE FIRST MAILBAG BY AIR IN 1911. WE ARE THE RELIABILITY NEEDED FOR THE FIRST NORTH
AMERICAN CROSS-CONTINENTAL FLIGHT. WE HELPED ACHIEVE THE FIRST ALTITUDE RECORD, 6,750 FEET. WE ARE THE DEPENDABILITY THAT HELPED BREAK THE WORLD
TECHNOLOGY FIRSTS: Throughout its history, Castrol OVERSEAS FLIGHT RECORD IN 1911. WE ARE THE PERFORMANCE NEEDED FOR FIRST ‘LOOP-THE-LOOP’, AN AEROBATIC FEAT THE TURNS AN AEROPLANE IN A BACKWARD
has been responsible for many, if not most of the ‘firsts’ in lubes technology.
LOOP. WE WERE IN 16 OF 23 CARS THAT FINISHED THE 1970 WORLD CUP RALLY, A 16,500 MILE RACE, 96 CARS WERE ORIGINALLY ENTERED. WE ARE THE HEAVY-DUTY OIL
THAT GUARANTEES 4% FUEL SAVINGS, POTENTIALLY REDUCING 100 TRUCK’S FUEL COSTS BY OVER $70,000 PER YEAR. WE ARE RADICAL RESEARCH TECHNIQUES, PLACING
10 11 RESEARCHERS ON FACTORY FLOORS INSTEAD OF LABS TO BETTER UNDERSTAND AND TEST OUR OIL. WE ARE 1,000 HOURS OF PROTECTION IN BOAT ENGINES ON A SINGLE OIL
CHANGE. WE ARE HELPING ONE ROAD TRAIN TRAVEL THROUGH AUSTRALIA’S HARSH OUTBACK FOR 1 MILLION KILOMETRES WITH NEAR PRISTINE PISTONS. WE ARE THE
LARGEST SUPPLIER OF LUBRICANTS IN THE UK. WE ARE CONDITIONERS IN CASTROL GTX HIGH MILEAGE THAT HELP PROTECT SEALS AND REDUCE LEAKAGE, A COMMON
PROBLEM IN OLDER, HIGHER-MILEAGE ENGINES. WE INVENTED MOTORCYCLE OILS AND ARE THE DOMINANT PLAYER IN MOTORCYCLE OILS TODAY. WE INVENTED CASTROL
GTX, THE FIRST MULTIGRADE TO PROVIDE MAXIMUM PROTECTION AGAINST VISCOSITY AND THERMAL BREAKDOWN. WE ARE THE LUBRICANTS THAT HELPED TAKE A ROCKET
CAR PAST THE SPEED OF SOUND AND SET THE LAND SPEED RECORD AT 763 MPH. WE ARE CASTROL R20, THE FIRST SEMI-SYNTHETIC RACING OIL. WE ARE THE SYNTHETIC
ESTER IN CASTROL TRIBOL BIOTOP 1418 THAT MAKE IT 80% BIODEGRADABLE. WE ARE HELPING PROVIDE EMISSION-FREE POWER BY FORMING A PROTECTIVE LAYER
Castrol GTX has become the world’s most famous motor oil
BETWEEN FRICTION SURFACES IN WIND POWER PLANTS. WE ARE ANVOL SWX, A NEW FIRE-RESISTANT HYDRAULIC FLUID FOR STEEL MILLS WHERE RISK OF FIRE IS VERY
HIGH. WE ARE TRIZONE TECHNOLOGY, LUBRICATING ENGINE, GEARBOX AND CLUTCH ON 4-STROKE BIKES. WE ARE CASTROL EDGE, OUR BEST OIL IN A BOTTLE. WE ARE
In 1997 Andy Green went supersonic at Mach 1.02 (763 miles/1227.983 km
per hour), in the Castrol-lubricated Thrust SSC in the Nevada desert PEOPLE WHO BELIEVE THAT OIL IS TOO SMALL A WORD FOR WHAT WE ARE CAPABLE OF.
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We have thrown our passion and commitment into We are in a privileged position – people perceive Castrol
finding newer, better, more efficient ways of solving as a premium specialist brand, and we have a stronger
lubrication challenges. We’ve worked hand in hand connection with customers and consumers than any other
with customers in every field of commerce and lubes brand. But it’s clear that the marketplace is changing.
industry and consumers from every walk of life to So many players have entered the market in direct
develop the right products for their needs. There is no competition with us, and as competition becomes more
area of our everyday lives that Castrol doesn’t touch intense, the qualities that make Castrol stand out from the
in some way. rest become more difficult to maintain. In the past Castrol
was a clear leader. We stood apart from everyone else, and
set the standards for technological excellence, and bold,
engaging brand communications. We shaped the lubricants
14 15 category and defined customer and consumer expectations.
Today all lubes brands have followed our lead and now
we’re all making the same promises and using the same
imagery – it’s harder than ever for our customers and
consumers to recognise exactly what it is that makes
Castrol so special.
It’s time for us to respond to the changing market, TODAY ALL LUBES BRANDS HAVE FOLLOWED OUR LEAD... IT’S TIME FOR US
by answering the needs of our customers and consumers
in a way that no one else is. This will give Castrol TO RESPOND BY ANSWERING PEOPLE’S NEEDS IN A WAY THAT NO-ONE ELSE IS
competitive edge and establish clear space between us and
our competitors. This is how we are taking the lead again,
how we’re setting new standards and how we’re doing
our best to change attitudes towards vehicle maintenance
and lubricants.
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Our Opportunities
IT’S ABOUT UNDERSTANDING WHAT MOVES PEOPLE brand choice, we also carried out further quantitative ‘needs
market mapping’ research.
IT’S ABOUT BECOMING MORE RELEVANT TO PEOPLE’S PERSONAL AND PROFESSIONAL LIVES
We discovered a wide range of customer and consumer attitudes through research.
Some were very positive about Castrol, but there was room for improvement.
A common shared perception is that Castrol is “hard Undeniably, Castrol enjoys remarkable credibility. Many view
working and down to earth”, “someone who talks my it as “Castrol – it’s all you need to know”, or as “the
language, not down to me”. These are very positive protector” and “the trusted authority”. Although Castrol
qualities for a brand in a low involvement category has some points of differentiation, generally the gap is closing
like lubricants. We learnt from both customers and between Castrol and competitor lubes master brands.
consumers that the master brand is the brand they
buy, and it’s the key navigation aid in an increasingly Our consumer research identified functional and emotional
fragmented market. need states that shape people’s attitudes towards oil
purchases and vehicle maintenance. The important message
from consumers was that no oil brand currently delivers
against these needs. This is the opportunity for us to grasp.
18 19
Another crucial insight from our research is that consumers
no longer have a relationship with their engine as they did
in the past. Today, the relationship is with their vehicle.
We uncovered the underlying elements that shape people’s
relationships with their vehicles. These insights made us
realise that there was a huge opportunity to connect with
both customers and consumers in a more meaningful way.
We can claim a strong leadership position in the premium
lubricants market by satisfying consumers’ unmet needs
and by focusing our offer for business customers.
The vehicle is the way to link the oil and engine to vehicle
optimisation and the more emotional lifestyle benefits. For
consumers, vehicle optimisation means “getting the most
22 23 from my vehicle”, which then dials up to become the
lifestyle benefit of “getting more out of life”. Our tests
showed that this ‘getting more out of life’ message has to
be implicit not explicit for it to be credible.
IT’S NOT MACHINES THAT MOVE PEOPLE. AMBITIONS AND EMOTIONS MOVE PEOPLE.
Additional research uncovered the missing link we needed to make an
emotional connection. We went back to our research findings and delved
deeper. Our starting point was to explore an interesting tension that had
emerged through consumer research:
– My freedom – Engines – Men show they care through actions not words, because the
male role is about caring and providing. In everyday terms,
– My role in life – Oil
this means putting a roof over their families’ heads,
protecting and providing reliable transport.
24 25
MARKET SPACES MISSION CORE TARGET – B2C PROPOSITION REASONS TO BELIEVE PERSONALITY KEY DIFFERENTIATOR THE ESSENCE
We are in the ‘premium’ lubes and We want customers and consumers to Men remain the main purchase Our proposition is built on functional We understand oil, and the role vehicles If Castrol was a person, he would With our heritage we can credibly The Strength Within
related products and services market. care about vehicle maintenance influencers in the automotive market, and emotional consumer insights. play in consumers’ lives and customers’ be a smart (intelligent but not claim that we are the only brand that
enough to make a premium brand although gender roles are undoubtedly We believe we understand what businesses better than anyone else. intellectual), youthful guy. understands the role vehicles play in – Castrol is the strength within
Castrol is not a commodity product. choice, and to choose Castrol. changing. matters most to people. people’s lives and that we know the the vehicle
Castrol adds value through superior Castrol is a brand that has been around Someone you can trust, someone who vehicle business better than anyone
technology, product benefits and value We have gained powerful functional and We’re an inclusive brand, so we speak to It’s about having the freedom to explore for more than 100 years. We are the only always tells the truth, and is resourceful else in the lubes industry. – The strength within for consumers
adding knowledge and services. emotional insights that now underpin women in our communications. But we and discover, reunite and revisit. It’s global lubricants specialist – it’s all we do. and approachable. is the knowledge that they have
our mission as a brand. We’re in a unique recognise that men are still the key everything from everyday journeys to We have been advancing technology for made the right choice – it’s the
We trade customers and consumers up position to build on our heritage and influencer in the choice of lubes, and that epic adventures. It’s keeping the wheels We should never underestimate the power Castrol is a trusted teller of truths, over 100 years because we passionately confidence and satisfaction of
to higher value products and services to inspire customers and consumers to the role they play either as mentor – father, of commerce turning, importing and of this message. Castrol’s heritage and because we talk to people in their own believe in making things easier for fulfilling the role of providing and
generate more value for us and more think differently about oil and vehicle brother, mechanic – or direct consumer is exporting, delivering excellence, making expertise make a difference to customers language – we tell them as much as they customers and consumers. protecting for those they care about
profit for customers. maintenance. crucial in determining purchase decisions. new connections and allowing businesses and consumers. No other lubes brand has need to know without overwhelming or for the vehicle itself
to grow and increase profits. It’s back and such an impressive history. There are more them, or baffling them with science. For customers it’s about helping them – Castrol is the strength within your
forth, to and fro, finding a path and ‘firsts’ in our history that most of us can Castrol never overburdens people grow their margins, increase their vehicle business – we offer the best
CORE TARGET – B2B leading the way. Road trips, the school run, even begin to convey – to build on this, with knowledge. efficiency, providing the right level of people, relationships and expertise.
For our business relationships it’s about the daily commute, the business supply we must always underpin our promises relationship-growing profit. We can help generate profit through
working with customers who know the chain, coming home and getting away, with the fundamental technology, We use straightforward language that’s our strong brand and exhaustive
value of a brand that can help them be it’s travelling through life, and living to relationships and marketing skill that easily understood. This is something For consumers this means simplifying vehicle knowledge. We help
more successful. travel. It’s never standing still. brought us the success we enjoy today. customers and consumers say Castrol does choice and ensuring benefits are clearly businesses to grow and win
already. We need to build on it, because understood and related to their vehicles.
Hopes, dreams and relationships move Our products and services are built upon it’s a huge strength in their eyes.
30 31
BREAKAWAY TARGET people. So does the desire to perform, to meaningful customer and consumer
win, and to give customers more than just insights. They underpin our Castrol brand Castrol is youthful, because being youthful
First-time oil choosers are key to our a product or just a service. Looking after positioning by simplifying people’s choices is a state of mind. It’s about inner strength,
future success. a car, truck or plane isn’t just maintenance. and making life easier. We still bring firsts confidence, energy and originality. Castrol is
It’s maintaining that emotion and fuelling to market and our technology is still the approachable because we care, and we
In many parts of the world, particularly in that ambition. It’s a way to provide for and dedicated work of honest technicians – know what we’re doing. Castrol is a safe
mature markets, we’re seen as stuck in our protect loved ones, or a business or the engineers who care about what they do. pair of hands.
ways or old-fashioned. This is partly because freedom to just go.
markets are changing and it’s not as easy as We work with some of the world’s most
it used to be to get our message out there advanced vehicle brands and with leading
or achieve stand out. In some markets we’re experts to ensure they recommend our
not as visible as we used to be. technology and our products. We have a
franchise of at least 100 million consumers
It’s vital for Castrol to connect with young and many thousands of customers globally.
consumers so that they engage with our
brand in the way older consumers do.
Castrol_Brandbook.qxd 22/11/05 10:55 am Page 35
– It’s more than just a vehicle to you, that’s why its children. The escape when you need a moment. How from Liquid Engineering. Finding that magic gives the – Building a strong emotional bond with consumers and
more than just an oil to us you make a living or how you get to a place where product its positioning. Without it, you just have oil. customers, making the brand relevant to them
– It’s more than just your business, that’s why our you can.
business is more than just oil What are the roles of master brand and product As we have learned from research, the new positioning
IT’S MORE THAN JUST OIL. IT’S LIQUID ENGINEERING.
– That is why it deserves more than just oil. brand communications? needs to build out from the brand’s established
32 33 expertise and heritage.
It’s not oil. That’s too small a word for it. That’s what “It’s more than just oil, because it’s more than just Let’s be clear about what we’re doing: we are trying
our competitors make. Castrol is more than just oil. a vehicle” is our big idea for Castrol brand to build a global power brand in Castrol and leverage Strong, functional benefits are key reasons to purchase
It’s Liquid Engineering. communications, placing the consumer and customer every piece of communications to help us do that. in the lubricants category. That is why product brand
at the centre of all we do.” We’re trying to bring more consistency to the way messages should continue to demonstrate Castrol’s
Liquid Engineering is Castrol’s unique ability, earned our products and services are represented around the technical superiority.
and crafted over a hundred years, to take an inert
liquid, oil, and imbue it with characteristics that do
What is the role of the Castrol master brand? world. More bang for the buck, naturally. But more
importantly, to create an infinitely more powerful and While master brand drives Castrol’s philosophy, product
The Look and Feel for our above-the-line media reflects the
amazing things for the people who use it. The fundamental tenet of the new brand idea is meaningful brand. and service brand messages drive and reinforce Castrol’s brand’s personality – straightforward, simplicity, confidence
about superiority: the belief in brand Castrol to blend specialization and expertise. The focus of the product
Our unique way of describing that “something” is and make simply the finest oils available. The unique All communications should be guided by the master brand specific messaging is to help solve a consumer or and consistent. A solid block of green, a split heading using,
Liquid Engineering. It’s how we transform it. How we ability to understand people’s relationship with their brand idea, irrespective of whether it is a Castrol master customer’s problem, while the master brand idea works
make it more than just oil. vehicles or businesses. It resonates with us all, and brand or product or service brand communication. to help cement the emotional bond. wherever possible, the “More than, More than” principle,
It really is that simple.
more importantly with our customers and consumers.
It is, in short, a brand truth. Liquid Engineering is not merely a branding element
photography which demonstrates the relationship between man
confined to references as part of a tag line. It actually and machine or business. It will use the global tag line which is
serves as a framework within which all product brands,
services and sponsorships will fit. shown running into the logo on all materials.
Castrol_Brandbook.qxd 22/11/05 10:56 am Page 37
Our New Positioning
Electronic
Superior Protection
Against Engine Wear
1L
IN-STORE
Castrol is a green, white and red brand. Using our
WITH SPECIAL BMW
primary colours in the correct proportions is key to M-SERIES APPROVAL
YOUR CAR maintaining recognition across all markets. We’ve
POOL PARTNERS
Contains Unique With Guardian Technology With Exclusive Contains Castrol’s most Contains Castrol’s most
Dual Action Technology Viscol Technology advanced diesel engine oil advanced diesel engine oil
technology technology
34 35
colour balance and highlight Castrol’s new 3D
graphic style.
Truck product range Maximum Engine
Protection
Superior Protection
Against Engine Wear
Maximum Engine
Protection
Superior Protection
Against Engine Wear
Maximum Engine
Protection
Superior Protection
Against Engine Wear
1L 1L 1L
Maximum Engine
Protection
Maximum Engine
Protection
Maximum Engine
Protection
1L 1L 1L
IN SUMMARY
You may be saying, there are a lot of messages to communicate here.
What are the key messages and in what order?
The Strength Within Castrol gives you the confidence that It’s more than just oil.
you’re getting the most out of your It’s Liquid Engineering.
This is our core positioning for the vehicle. It helps you show you care.
36
brand, to be expressed internally only. Our global tag line expresses our core
The proposition is built on this idea. Our external core offer to consumers consumer offer. “It’s more than just oil”
is built on our Castrol brand essence. – links our understanding of the
The Strength Within is implicit not explicit It’s about showing that we understand importance of the vehicle in consumers’
in our external communications. the importance of the role the vehicle lives to the fact that we put all our effort
plays in people’s lives. into what we do so they don’t have to
worry. They know they’ve made the right
It connects the oil and engine to life choice if they’ve bought Castrol.
through the vehicle. It is emotional and
must be underpinned with rational This links the “more than just a vehicle”
reasons to believe – otherwise it won’t lifestyle benefits to the “it’s more than
be credible. just oil” thought. Liquid Engineering sums
up what Castrol does. It’s our 100 years of
This is the core media message, and it links specialism brought together in two words.
to the “more than” idea.
Liquid Engineering is not merely a
branding element confined to references
as part of a tag line. It actually serves as
a framework within which all product
brands, services and sponsorships will fit.