Professional Documents
Culture Documents
THE CHALLENGES
a) To manage the increasing delinquency rate.
b) To rationalize a topsy-turvy Coop records.
c) To unite all employees towards a common goal.
Positive Performance
a) Adoption of new policies:
Off-setting of problem accounts
Return of investment
b) Shift from share-leverage to capacity based lending
c) Innovations in Micro-finance programs such as PASKO & PAST.
d) Computerization
e) Review, formulation & Manualization of Coop policies & procedures
f) Creation of new designation: Marketing Assistant
h) Offering higher savings interest rate and better benefits to win trust & confidence
i) Early Retirement offered for personnel who could not adapt new learning, system &
structure
IMPACT
• Delinquency lowered from 50% in 1999 to 37% in 2002.
Negative Effect
• Decrease in total assets & in members’ equity
• Slowed down the growth in savings deposit