RESUME

V.NELAVARASAN
No:2A1/13, third floor,
Air India Staff Housing Colony,
Meenambakkam, Chennai-600 027,
(Res): 044-22317484, (Mob): 8056031804,
Email: ValayanNelavarasan@yahoo.com,
Email: V.Nelavarasan@gmail.com.

OBJECTIVE

 To take up the challenge’s in this competitive world and achieve it with positive attitude and
confidence.

EDUCATIONAL QUALIFICATION

Year of
S No Qualification Name of the University Class
Passing

M.A Second class

01 Madras University 2007
Economics 59.55

B.A First class

02 Madras University 2005
Economics 61.54

Tamil Nadu State Board Third class

03 HSS (Matriculation)
2002
38.41

Tamil Nadu State Board Second class

04 SSLC Matriculation)
2000
53.27

EXTRA QUALIFICATION

 Obtained Certificate in PRAVESHIKA EXAMINATION conducted by Dakshina Barat

Hindi Prachar Sabha Madras.

 Obtained Certificate in RASHTRABASHA EXAMINATION conducted by Dakshina

Barat Hindi Prachar Sabha Madras.

 Obtained Certificate in MADHYAMA EXAMINATION conducted by Dakshina Barat

Hindi Prachar Sabha Madras.
  Obtained Cretificate in AMRUT HINDI ORAL EXAMINATION conducted by Dakshina
Barat Hindi Prachar Sabha Madras.

TECHINICAL QUALIFICATION

 Obtained Certificate in DIPLOMA IN MS-OFFICE (DMO) conducted by CSC in Saidapet,

Chennai.

EXTRA MURAL ACTIVITIES

 Obtained Certificate of Paticipation in PERSONA ENHANCEMENT PROGRAMME

conducted by AIR HOSTESS ACADEMY (AHA) Chennai.

 Obtained Certificate of Merit in Special CAREER DEVELOPMEANT PROGRAME with

Specialization in CALL CENTER conducted by ACDA Chennai.

JOB PROFILE

PREVIOUS EXPERIENCES:

CUSTOMER SERVICE AGENT-RAMP – INDIGO AIRLINES (2008-2009)

NATURE OF WORK:

 Flight handling, Airport Operations and Customer Services.

 Responsibilities included ticket sales, boarding supervision and customer service during a
period of phenomenal company growth.Problem solving and dealing with customer
complaints and enquires.
 Manning the Check in-in counters.
 Manning the Baggage Make Up Area (BMA).
 Undergone training in Navitaire Software.
 Undergone training in Ramp Safety Proceduers.
 Undergone training in Dangerous Goods.
 Undergone training in AVSEC.
 Trained in Security Access Control where duties included Antisabotage of Aircraft, Guarding
the Aircraft, Escorting the Check-in bags from BMA to Aircraft and involving in Secondary
Ladder Point Check.

ACHIVEMENT:

 Awarded for the Excellences of Customer Services on 30th JUN 08.

PREVIOUS EXPERIENCES:

TELEMARKETING EXECUTIVE – OPTIMUS BPO SERVICES (2008)

NATURE OF WORK:
  Obtained Certificate in Induction Training Programme held between 2nd Feb 08 to 4th Feb 08
conducted by Optimus BPO Services.
 Solving the problems dealing with customers complaints and enquires through Telephone.

PERSONAL DETAILS

Father’s Name : S.Valayan,

Mother’s Name : V.Revathi,
Date of Birth : 6th March 1983,
 Age : 27,
 Gender : Male,
 Nationality : Indian,
 Height : 170 cm,
 Weight : 68 kg,
 Vision : Normal,
 Passport no : F5132598,
 Date of Issue : 25-10-2005,
 Date of Expiry : 24-10-2015.
(Issued at Regional Passport Office, Chennai)

LANGUAGES PROFICIENCY

 To Speak : English, Tamil and Hindi,

 To Read & Write : English, Tamil and Hindi.

HOBBIES

 Listening to Music,

 Singing.

SPECIAL VALUE OFFERED

 I hereby declare that all the above-furnished details are correct and to the best of my
knowledge.

DATE : V.NELAVARASAN
PLACE : CHENNAI (Signature of Candidate)