Professional Documents
Culture Documents
1.00 INTRODUCTION
1.2.3. Cameralists;
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1.5. OVERVIEW OF THE MANAGERIAL FUNCTIONS
1.5.1. Planning;
1.5.2. Organizing;
1.5.3. Staffing;
1.5.5. Controlling.
2.00 STAFFING
⇒ Analytical
⇒ Non-analytical
2.4. RECRUITMENT
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2.4.3. Sources of employee recruitment
2.5. SELECTION
⇒ Application
⇒ Short listing
⇒ Interviewing
⇒ Selection tests
⇒ References
⇒ Selection decisions
2.6.1. Definition;
⇒ Job enlargement
⇒ Job enrichment
⇒ Job rotation
2.7.1. Retirement,
2.7.2. Redundancy
2.7.3. Redeployment
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2.8.3. Computerized personnel records.
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3.00 PLANNING
⇒ Flexibility
⇒ Reality
⇒ Commitment to principles
⇒ Coordination.
⇒ pervasiveness
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3.6.2. Making plans effective.
4.00 ORGANISING
⇒ Formal organisations
⇒ Informal organisations
⇒ Unity of command
⇒ Span of control
⇒ Delegation
⇒ Specialization
⇒ Authority
4.2. DEPARTMENTALISATION
⇒ Products
⇒ Function
⇒ Geography
⇒ Customer
⇒ Time
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4.3.2. Functional authority
4.3.3. Limitations
4.4.3. Delegation
⇒ Brainstorming
⇒ Choose an alternative
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5.00 DIRECTING / LEADING
⇒ Situational theory
⇒ Contingency theory
5.3.1. Creativity
5.3.2. Empathy
5.3.3. Knowledge/intelligence.
5.3.4. foresight
5.3.5. diplomacy
5.5. MOTIVATION
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⇒ McLand theory of motivation
⇒ poor communication
⇒ lack of incentives
⇒ work overloads
⇒ personal factors
⇒ improved communication
⇒ Benevolent
⇒ Democratic
⇒ Autocratic
⇒ Laissez fairer
5.8. CO-ORDINATION
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5.8.1. Definition of coordination
6.00 CONTROLLING
6.3.1. Finance
6.3.4. Production
6.4.4. Reports.
7.00 COMMUNICATION
⇒ receiving
⇒ passing
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⇒ taking action
⇒ source/sender
⇒ message
⇒ channel
⇒ receiver
⇒ clear objective
⇒ logical communication
⇒ precision
⇒ brevity
⇒ accuracy
⇒ clarity
⇒ un-ambiguity
⇒ good relationship
⇒ grapevine
⇒ canteen lunch
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⇒ social gathering
⇒ coffee break
⇒ meetings
⇒ memoranda
⇒ lectures
⇒ circulars
⇒ notices
⇒ minutes
⇒ written speeches
⇒ Cost
⇒ speed
⇒ audience
⇒ availability
⇒ distance
⇒ subject
⇒ confidentiality
⇒ non-verbal – signs,
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7.6. BARRIERS TO EFFECTIVE COMMUNICATION
⇒ Age differences
⇒ social-economic factors
⇒ language
⇒ environment
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