20

Us
ContadcMt ission
Integrate e (IMTC) Bldg K5
Centr
Training

Room
2

United Nations Integrated Mission

in Timor-Leste
Terence Rolfe Ext 5833
Chief, IMTC

Training Officers:
Bodil Knudsen Ext 5255
Isildo Tilman Ext 5346
Genevieve Cellona Ext 5467
Josephine Calag Ext 5208

English Teachers:
Gideon Awuonda Ext 4568
Netsayi Chakanza Ext 5298

Tetum Teacher :
Mario Da Silva Ext 4675
I N T EG R AT ED M IS S IO N T R A IN IN G C EN T R E
Training Assistants: C O U R S ES A N D EL E C T IV E S
Veronika Muti Ext 4765
Ermelinda Conceicao Ext 5308
2 19

ABOUT THE PROGRAMME M ANDATORY COU RSES

□ Basic Defensive Driving Training

Target Group:
The Integrated Mission Training Centre (IMTC) is launching National & International Staff/UNPol/MLG
a comprehensive training program for national staff as well as
continuing to deliver a range of training to international staff and
UN Volunteers, UN Police, Military Liaison Group (MLG) and
Formed Police Units (FPUs). Mandatory and specialized courses □ Basic Training on HIV/AIDS
are being offered in partnership with other Sections, Units and Target Group:
teams in the mission. National & International Staff/UNPol/MLG

This training catalogue contains the range of courses to be

offered in the current performance year. Some of these are being
delivered now while others are still under development. Please
□ Prevention of Harassment, Sexual
look at the IMTC Monthly Training Calendar to see what is being Harassment and Abuse of Authority
delivered and where. The Training Calendar is broadcast and in the Workplace (Online)
hard copies will be posted on Notice Boards in various locations. Target Group:
National & International Staff/UNPol/MLG
The National Staff Capacity Building Project, of which many
of these courses form a part, is a project designed to give all na-
tional staff the opportunity to enhance and strengthen the skills
needed in their current work, and expand their skills to take on
□ Integrity Awareness Training (Online)
Target Group:
additional responsibilities. National & International Staff/UNPol/MLG

The language of instruction is specified for each course,

English, Tetun or both, with most training materials and resources
in English.

Please note that many of the courses in this Catalogue

have pre-requisites.
18
M ANDATORY COU RSES
□ Prevention of Sexual Exploitation & Abuse
Target Group:
National & International Staff/UNPol/MLG
□ Basic Security in the Field (Online)
Target Group:
National & International Staff/UNPol/MLG
□ Advanced Security in the Field (Online)
Target Group:
National & International Staff/UNPol/MLG
□ Joint Induction Programme
Target Group:
National & International Staff/UNPol/MLG
□ Avian Influenza Awareness Training
Target Group:
National & International Staff/UNPol/MLG
3
UN CORE VALUES &
COMPETENCIES
No. of
□ Communication (Tetun & English) Hours
Target Group: National & International Staff
3 hours
Description: Various functions and strategies of commu-
nication as applied in the workplace. Interplay of factors
in the communication process and practical tips for com-
municating effectively.
3 hours
□ Respect for Diversity (Tetun & English)
Target Group: National & International Staff
Description: An interactive workshop designed for all
staff to lay the foundation for a multicultural environ-
ment conducive to mutual understanding and respect.
□ Basic Planning & Organizing (Tetun & English) 3 hours
Target Group: National & International Staff
Description: This three-hour module focuses on practical
planning and organizing strategies in relation to the day-
to-day office tasks. Participants will explore basic plan-
ning and organizing tools for mapping tasks and follow-
through activities, and managing required resources.
□ Client Orientation (Tetun & English) 3 hours
Target Group: National & International Staff
Description: Practical strategies in client orientation in
the workplace; techniques in building rapport, active lis-
tening and problem-solving skills.
4 17

ADM INISTRATIV E SKILL S CAREER PL ANNING

No. of Hours No. of
Hours
□ Paper Office I & II (English) 3 hours

Target Group: National Staff

Description: Basic concepts of ‘manual’ office; □ CV / Interview Skills (English) 6 hours

elements of a functioning office, setting up
storage & retrieval of documents; procedures
in processing documents and follow through;
basic filing principles; UNMIT forms and stan-
dards for requests, reports, routing and other
forms.
Target Group: National & International Staff
Description: Helpful hints for applying jobs. Familiari-
zation with preparing Personal History Profile (PHP)
and P11 forms, as well as suggestions for improving
existing CVs. Practical tips for adjusting to new condi-
tions of service.

3 hours
□ Electronic Office I (English)
3 hours
Target Group: National Staff □ Career Planning (English)
Description: Efficient use of office equipment Target Group: National & International Staff
such as photocopiers, digital scanners, com-
puters; basic electronic filing principles; pro-
cedures for downloadable forms: MOPs, leave 2 hours
requests/ reports, attendance forms. □ Retirement Planning (English)
Target Group: National & International Staff

□ Correspondence I (English) 3 hours

6 hours
□ Cooperatives & Small Business
Target Group: National Staff
(Tetun & English)
Description: Types and basic guidelines of UN
Target Group: National & International Staff
Correspondence, process and tools for writing
effectively, structure and rules of the language,
organizing materials and reviewing for con-
ciseness, clarity & accuracy.

□ Team Work 101 (Tetun & English) 6 hours

Target Group: National & International Staff
Description: The value of team work in achiev-
ing goals; roles, motivation and strengths of
team members; team building strategies.
16 5

HEAL TH AND WEL FARE ADM INISTRATIV E SKILL S

No. of Hours No. of Hours

6 hours
□ Stress Management (Tetun & English)
Target Group: National & International Staff
Description: The first in a series of trainings on Stress
and Well-being, thus courses focuses on different
types of stress, the signs and symptoms of stress and
the best ways to manage stress in order to be pro-
ductive and satisfied at work.
□ Telephone Etiquette (English) 3 hours
Target Group: National & International Staff
Description: The proper way of answering the
phone; receiving and relaying messages; taking
accurate information over the phone and gen-
eral telephone etiquette.

□ Domestic Violence (Tetum) 6 hours

Target Group: National Staff
Description: Basic aspects of the complex nature of
domestic violence, why it happens and what a vic-
tim / survivor can do to protect themselves; identify-
ing signs of domestic violence in others (i.e. family
members, friends).
□ First Aid (English)
Target Group: National & International Staff
Description: Practical and theoretical course in basic
first aid management of common conditions including
CPR, bleeding and common medical conditions.
□ Basic Traffic Rules(Tetun & English)
□ Health and Nutrition (English)
Target Group: National & International Staff
□ Managing Your Time (English)
Target Group: National 3 hours
Description: Focuses on the significant value of
time management and different faces of time;
the purpose of time management; procedures
for setting goals, objectives and priorities; suc-
cessful time management tips, and how to over-
6 hours
come different time wasters.
□ Problem Solving (Tetun & English) 6 hours
Target Group: National & International Staff
Description: Recognizing potential problems;
3 hours identifying causes and effects of problems; se-
lecting, planning and implementing appropriate
solutions, and applying creative thinking in
problem solving.
3 hours

□ Occupational Health & Safety 3 hours

(Tetun & English)
Target Group: National & International Staff
6 15
INFORMATION TECHNOL O GY (IT)
No.
of
Hrs
□ MS Word I (Tetun & English) 6 hrs
Target Group: National & International Staff
Description: Basics in word processing; creating letters,
short reports; familiarisation with the basic concepts of the
application.
□ MS Word II (Tetun & English) 6 hrs
Target Group: National & International Staff
Description: Extends the user's knowledge of Microsoft
Word using merge printing (mail shots), adding hyperlinks,
using bookmarks, creating templates, working with word
art, inserting files, images and tables.
□ MS Word III (Tetun & English) 6 hrs
Target Group: National & International Staff
Description: Advanced features including Mail Merge and
mailing labels, sorting table data, using formulas in tables,
lists, macros, and forms. Tables of content, indexes, book-
marks, captions, footnotes and endnotes, master docu-
ments and the creation of citations and bibliography.
□ MS Publisher (Tetun & English) 6 hrs
Target Group: National & International Staff
Description: Creating, designing and publishing marketing
and communication materials; creating materials for print,
e-mail and the Web using the same familiar user interface
in other programs in the Microsoft Office System.
6 hrs
□ MS PowerPoint (Tetun & English)
Target Group: National & International Staff
Description: Creating simple and attractive presentation,
use of graphic images and drawing objects; effective use
of slides, customizing and styles of presentations.
COM MUNICATION STU DIE S
No. of
Hours
□ Interviewing for Information (English) 18 hours
Target Group: National Staff
Description: This course helps the interviewer to get the
information that they want through setting interview
objectives, background research, selecting interviewees,
planning, structuring and conducting interviews, prepar-
ing and presenting interview reports
□ Writing to Inform and Present (English) 6 hours
Target Group: National & International Staff
(Under development by OHRM)
TRANSL ATING & I NTERPRETING
□ Interpreting 101 6 hours
Target Group: National & International Staff
Description: This short introductory course will focus on
the skills necessary for effective interpreting and trans-
lating. Topics will include: what makes a good inter-
preter?; types of interpreting; ethical issues in inter-
preting; objectivity and impartiality; and general inter-
preting tips.
□ Working with Interpreters 3 hours
Target Group: UN Police
Description: Many of us work with Interpreters but do
we really know how to make the best use of interpret-
ers? Do we expect out interpreter to perform miracles?
How can we help our interpreter to convey the correct
message? This course will give you some tips and good
advice on working with an interpreter.
 14
COM
COMMU NICATION
MUNICATION
STUSTU
DIEDIE
S S
SU PERV ISION
□ Presentation Skills (Tetun & English) 6 □
Target Group: National & International Staff hours
Description: This course examines the plan and struc-
ture of a good presentation; establishing rapport with
various audiences; and presentation styles and tech-
niques.
□ Report Writing 101 (English)
Target Group: National & International Staff
Description: This course focuses on the purpose and
structure of reports; types of reports (e.g. analytical,
informative, technical); sourcing and researching infor-
mation; style guidelines for reports; writing, revising,
proofreading and editing reports.
□ Writing Correspondence & Reports
(English)
Target Group: National & International Staff
Description: This course explores the formats and struc-
tures of the various correspondence types used in the
UN and includes practice and tips for those relevant for
the Mission: memos, electronic mails, notes, letters,
code cables, routing slips, note verbale, and reports.
□ Managing the Writing of Others (English)
Target Group: International Staff
Description: This course looks at the principles of writ-
ing, in particular the purpose of and audience of a piece
of writing, text organization, text unity and coherence,
clarity and provides advice on revision and editing.
7
INFORMATION TECHNOL O GY (IT)
No. of No. of
Hours Hours
MS Excel I (Tetun & English)
Target Group: National & International Staff 6 hrs
Description: Introduction to the essential skills of Microsoft
Excel that will enable users to design basic spreadsheets,
enter formulas, print, format cells and work with columns
and rows.
□ MS Excel II (Tetun & English) 6 hrs
6 Target Group: National & International Staff
hours Description: Managing worksheets, use functions, manage
and filter data, draw objects, and create and format charts.
□ MS Excel III (Tetun & English) 6 hrs
Target Group: National & International Staff
Description: Explores tables, advanced filters and outlines,
how to export and import data, and how to make use of
Excel’s advanced charting features. This module also covers
18
hours
the application of templates and conditional and custom
formats, the use of paste special, how to customize prefer-
ences and to share workbooks. It also addresses worksheet
protection and the handling of multiple workbooks.
□ MS Access (Tetun & English) 6 hrs
Target Group: National & International Staff
Description: Basic skills necessary to begin using MS Ac-
cess. They will design and create databases, tables, que-
ries, forms, and reports.
18
hours □ Introduction to PC Using Windows XP 6 hrs
(Tetun & English)
Target Group: National & International Staff
Description: Basics of computer operations and the Win-
dows environment: how to use the mouse and keyboard,
navigate Windows, use the Desktop, access software appli-
cations, use Windows Explorer / My Computer, and effec-
tively manage electronic files and folders.
8 13
M ANAGEM ENT AND SU PER V ISION
□ Self Awareness (Tetun & English)
Target Group: National & International Staff
Description: Who am I? What sort of person am I? How
do I see myself? How do other people see me? What
impact do I have on others? If you have never thought
about these questions before, then is the course for
you. And the answers to these questions is essential
information if you want to supervise or manage others.
□ Emotional Intelligence (English)
Target Group: National & International Staff
Description: A more advanced version of the above
course … including the importance of emotional intelli-
gence in organizational development and developing
people; models of emotional intelligence; perceiving or
sensing emotions; understanding and managing emo-
tions; and regulating emotions to promote emotional
and intellectual growth.
□ Team Work (Tetun & English)
see page 4 for the description
□ Team Building (English)
Target Group: National & International Staff
Description: This module explores the importance of
team building in work environments; the process of se-
lecting and creating teams; models of team behavior;
team member qualities; how to motivate a team;
strategies to improve team performance; effective col-
laboration practices; team building exercises.
L ANGU AGE COU RSES
No. of
No. of
Hours
Hours
3 hours □ Certification in Spoken & Written English
( CSWE Levels 1, 2 & 3)
Target Group: National & International Staff
Description: CSWE is an English course that you can
study alone or with a teacher. You can move quickly
through the course or slowly – it’s up to you. If you
want to enroll in this course, the IMTC English Language
Team will give you a test to determine the right level for
you.
6 hours
□ Tetun
Target Group: International Staff
Description: This course covers basic Tetun conversa-
tion and written Tetun using standard orthography; pro-
vides opportunities to practice Tetun in everyday life
e.g. going to the market and restaurants; speaking to
local people in the office or neighborhood; and getting
to know the culture of Timor-Leste through Tetun.
□ Tetun Ofisial
Target Group: National & International Staff
Description: This course covers the mechanics of writ-
6 hours
ing Tetun and the correct structure and grammar of
Tetun according to the standard orthography estab-
lished by the National Institute of Linguistics.
□ Portuguese
Target Group: National & International Staff
Description: IMTC will work closely with external pro-
viders of Portuguese language classes, depending on
the demand and the level required.
 12
M ANAGEMENT AND SU PER V ISION
No. of
Hours
□ Planning Events/ Meetings (English) 3 hours
Target Group: National & International Staff
Description: Planning and budgeting; selecting event
site; coordinating, communicating and organizing; trou-
bleshooting; evaluating the event and getting feedback.
□ Critical Thinking (Tetun & English) 6 hours
Target Group: National & International Staff
Description: Concepts and principles of critical thinking,
elements of critical thinking, characteristics of a good
critical thinker, applications of critical thinking in profes-
sional fields and academic disciplines.
□ Creative Problem Solving 3 hours
& Decision Making (Tetun & English)
Target Group: National & International Staff
Description:Using effective techniques for each step of
the problem-solving process, including clarifying the
problem, generating options, selecting a solution and
devising an implementation plan; employing skills in
reaching group consensus from conflicting perspectives;
applying creative problem-solving techniques to real
team issues.
□ Finance for non-Finance Staff (English)
Target Group: National & International Staff
Description: This course will introduce basic financial
terms; personal and business finance; implementing
cash flow management; the budgeting process; select-
ing and monitoring as well as forecasting and observing
trends.
9
M ANAGEM ENT AND SU PER V ISION
No. of
Hours
□ Supervision 101 (English) 6 hours
Target Group: National & International Staff
Description: What is supervision?; How does it differ
from management?; What does a supervisor do?; This
course focuses on the core skills in supervision- design-
ing, organizing and staffing; employee training, per-
formance management, delegation, managing internal
communications and meetings, and managing relations.
□ Supervisory Skills (English) 18 hours
Target Group: International Staff
Description: This course explores the roles of the su-
pervisor in managing and leadership, motivation and
influence; effective communications; feedback for rec-
ognition and performance improvement; and work as-
signment and delegation.
□ Performance Management (English) 3 hours
Target Group: National & International Staff
Description: A short course focusing on the nature of
performance management and the importance of moni-
toring the work of supervisees and giving regular feed-
back on performance. Skills and techniques introduced
in this course will make ePAS reporting a pleasure not a
burden through the use of simple tools for recording
performance.
10
M ANAGEM ENT AND SU PER V ISION
□ Management 101 (English)
Target Group: National & International Staff
Description: This course clarifies the roles of a man-
ager; focus and responsibilities; how one’s cultural
background impacts upon one’s actions as a manager;
working within the UN culture; time management, per-
formance management, goal setting and the art and
skill of coaching others.
□ Project Management (English)
Target Group: National & International Staff
Description: This course deals with the characteristics
of projects; the project management cycle; 9 knowl-
edge areas of project management; determining mile-
stones and managing project risks; project execution
and control; reporting project progress; project close-
out and continuous improvement.
□ Leadership 101 (English)
Target Group: National & International Staff
Description: What is leadership? This course expounds
on the leadership styles; the 10 leadership competen-
cies; descriptors of leadership attitudes; visioning and
individual goals; coaching and effective feedback; per-
formance review; leadership strategies.
□ Coaching and Mentoring (Tetun & English)
Target Group: National & International Staff
Description: This course explores the nature of coach-
ing and mentoring; the 5 stages of effective coaching
(Creating opportunity for mentoring, Consulting assess-
ment, Contracting, Coaching for success and Closing or
re-contracting); practicing the skills of effective men-
toring and developing contracts.
11
M ANAGEM ENT AND SU PER V ISION
No. of No. of
Hours Hours
6 □ Admin & Organizational Skills (English) 12 hours
hours
Target Group: National & International Staff
Description: Range of essential organizing and technical
skills including planning, organizing, staffing, schedul-
ing, computer and telecommunication skills; organizing
activities, information, time and communication.
6
□ Managing Your Time (English) 3 hours
hours Target Group: National & International Staff
(See Page 5 for the description)
□ Managing Work Priorities (English) 6 hours
Target Group: National & International Staff
Description: This module looks at cncepts & techniques
for managing priorities; Covey’s Management Matrix;
6
hours
setting goals, sub-goals and activities; making plan-
ners; managing paperwork, calls, emails, interruptions
and meetings.
3 hours
□ Effective Meetings (English)
Target Group: National & International Staff
Description: This course introduces techniques for con-
12
ducting effective meetings; setting meeting agendas
and objectives; meeting preparation; establishing
hours
ground rules for meetings; assessing the meeting proc-
ess; assigning action items and evaluating and closing
the meeting.