94 CLEVELAND CLOSE HIGHWOODS COLCHESTER CO4 9RS

PHONE 07762439881 • E-MAIL SHARNOWEN@HOTMAIL.COM

SHARN OWEN

PERSONAL INFORMATION

I am a hard working and reliable individual. I strive to do well in any

aspect of my employment by using all my gained qualification and skills to
the best of my ability. I am a friendly honest person and work well as part
of a team or individually.

EDUCATION

2002 - 2003 Colchester Institute

OCR Level 3 Diploma in Administration

 Unit 1- Producing Complex business documents

 Unit 2- Promoting effective working relationships
 Unit 3- Reviewing the organisation of business
activities
 Unit 4- Reviewing and developing office procedures
 Unit 5- Creating IT solutions for other users

Plus two specialist units: Events administration & Legal

administration
Plus advanced skills which include: Word processing,
Audio, Spreedsheet, database, Presentation Skills, DTP

2001 – 2002 Colchester Institute

Integrated Administrative Procedures

ECDL (European Computer Driving Licence) comprising of

7 modules:
1. Basic Concepts of IT
2. Using the Computer and Managing Files
3. Word Processing
4. Spreadsheets
5. Database/Filing Systems
6. Presentation
7. Information and Communication (e-mail and the
internet)

As well as Mailmerge, Business Presentation, Audio Text

 Processing, Document Presentation and key Skills in
Communication, Information Technology and Application
of Number

Certificates available on request

OTHER QUALIFICATIONS

 Certified by the ‘British Chamber of Commerce’ to

issue Certificates of Origin.
 Certificate in Basic Food Hygiene

EMPLOYMENT

Nov ’07 – Present BUPA Care

Services

Receptionist

• Invoicing and batch headers

• Dealing with members of the public and general
inquiries on the telephone
• Auditing Employee files
• Updating employees on work related issues via
memo and letters
• Typing minutes of unit meeting
• Processing hours entry on a weekly basis
• Organising new members of staff from interview
stage to first day
• Liasing with training co-ordinator

Mar ’07 – Nov ’07 Bouncers

Shop Assistant

• Dealing with the public

• Providing a high level of customer service
• Following strict food hygiene regulations
• Cash handling

Mar ’05 – Mar ‘07 Truly

Scrumptious
 Manager

• Ordering and stock control

• Managing business accounts
• Preparing and serving home made food and
beverages
• General day to day running and managing of the
business
• Organising staff
• Following Food Hygiene Regulations
• Cleaning down

Aug ’03- Mar ‘04 Essex Chambers of Commerce

Export Officer

• Setting up database with members information

• Ordering stationary
• Communicating with members via telephone or
correspondence
• Issuing Certificates of Origin
• Data entry, scanning, filing, envelope stuffing and
reporting
• Organising and setting up seminars for members ie
catering, travel ect
• Organising Breakfast events
• Communicating with foreign Chambers

Aug ’00 – Aug ’03 The Crown

Barmaid

• Ordering Stock
• Changing Barrels
• Cash Handling
• Locking up
• Serving food
• Customer service

References
Available on request