THE H.O.P.E.

PROJECT
www.hopeprojectdc.org
T 202.449.8663
OVERVIEW OF THE
H.O.P.E. PROJECT
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

OVERVIEW OF THE H.O.P.E. PROJECT

The H.O.P.E. Project is an information technology (“IT”) training program dedicated to providing

corporate and technical training certification and social coaching for young adults. Our program

also teaches soft skills and professional development training, targeting economically and socially

disadvantage young adults between the ages 18-25. The H.O.P.E. Project’s technical training

program combined with our professional development and social coaching will prepare our students

for a rewarding career in the information technology industry.

The H.O.P.E. Project’s team is preparing our students for entry-level positions as Help Desk and

Application Support Professionals. Upon successful completion of our training program, our

students will earn FIVE technical certifications including a certificate in customer service solutions.

Our students will earn certifications through Microsoft, CompTIA and Help Desk Institute

(“HDI”). Our students also will complete 16 hours of customer service solutions training and

receive a customer service certificate through a certified facilitator of Achieve Global.

Our goal is to develop not only top- notch IT professionals but also distinguished individuals. The

H.O.P.E. Project’s specialized training and certification gives our students a competitive advantage

while competing in today’s tough and demanding job market. With the continued success of The

H.O.P.E. Project, more and more young adults will be attracted to technical careers while becoming

H.O.P.E. Project ambassadors in their communities.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

The H.O.P.E. Project also provides a unique learning environment using quality instructors with an

industry-approved curriculum. While a high school diploma or GED is not required to participate,

The H.O.P.E. Project provides assistance to individuals interested in obtaining a GED or high school

diploma.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
 SUMMARY OF
ORGANIZATION
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

SUMMARY OF ORGANIZATION

The H.O.P.E. Project’s mission is to empower young adults to reach their potential by providing a

comprehensive information technology (“IT”) training program designed for students ages 18-25.

The H.O.P.E. Project offers these services in a diverse and caring environment. We are helping

many, one by one through dynamic programming responsive to the needs of our communities. The

H.O.P.E. Project is committed to helping young adults in our communities regain hope by offering

these students important career and IT training.

The H.O.P.E. Project was started to combat the grim circumstances facing students in our

communities. The students face increasingly high unemployment rates, a culture of violence,

historically high adolescent pregnancy rates, high rates of HIV/AIDS infection, high dropout rates,

and high rates of homelessness. These obstacles all conspire to position the youth as disconnected,

vulnerable, and at-risk. In some cases, the at-risk population of our young adults is analogous to that

of young adults residing in third-world countries. Based on statistics obtained from The Washington

Legal Clinic for the Homeless, young adults in our communities are in crisis.

“At least 17,800 people are homeless in Washington, D.C. over the course of a year, 1 one of the

highest rates in the country. On an average day in 2008, approximately 6,044 persons in the District

1
The Community Partnership for the Prevention of Homelessness, 2007 Report to the Community (2007), available at
http://www.community-partnership.org/docs/TCP_Report_to_Community_07.pdf

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

of Columbia were homeless. 2 Forty-seven percent of these individuals are “chronically homeless,”

meaning they have been homeless for more than a year. 3

“There are approximately 2,175 homeless youth in Washington, D.C. 4 over the course of a year.” 5

“In the fall of 2006, the DC Mayor’s Advisory Committee on Child Abuse and Neglect and the DC

Children’s Trust Fund, in cooperation with the DC KIDS COUNT Collaborative for Children and

Families, released a report, “The Unemancipated Youth Project,” which focused on a sub-group of

disconnected youth, those ages 13 to 17 ‘who are virtually living on their own without formal
6
parental or guardian supervision.’” Furthermore, approximately 2,000 homeless youth seek

services each year in the District of Columbia either from the DC government or through local non-

profits.

In the face of those grim statistics, many of our youth decide early in life to become a product of

their environment and drop out of society. This often leads to criminal behavior, drug use and other

socially destructive activities.

The H.O.P.E Project has embarked on a unique, technology-based approach to offer IT training to

young adults in our communities facing these problems. The H.O.P.E. Project encourages these

youth to embrace a rewarding career in the IT industry. The H.O.P.E. Project and its staff comprised

2
Metropolitan Washington Council of Governments, Homeless Enumeration for the Washington Metropolitan Region
2008 (May 14, 2008)
3
Id.
4
Id.
5
“Mayor Fenty, Youth and Youth Advocates to Focus on Needs of Disconnected Youth at Citywide Forum on March
27,” Mayor’s Office News Release (March 23, 2007), available at
http://www.dc.gov/mayor/news/release.asp?cp=1&id=1083.
6
Id.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

of masterful, accomplished, talented, caring, well-trained and experienced professionals have

designed a IT program, tailored to the specific needs of our youth. The H.O.P.E. Project sees these

youth as the next generation of leaders and mentors for our communities who will be inspiring the

generation after them to aspire for a better quality of life. The H.O.P.E. Project is helping to break

the destructive cycle youth can fall victim to and encourages them to have pride in themselves and

their accomplishments. The H.O.P.E. Project aspires to diminish high dropout rates, teenage

pregnancies, violence in the community and lack of confidence and self-esteem issues. With the

continued growth of The H.O.P.E. Project, more and more young adults will gain confidence and

will step into the leadership roles they are meant to fill.

Since The H.O.P.E. Project launched in September 2009, its has proven to be a bright light in the

metropolitan area. Our light is shining even brighter today. Our methodology allows us to connect

with the youth under our tutelage and also assist in reshaping their lives. We are empowering young

adults to take ownership and control of their own destiny.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
TECHNOLOGY SERVICES
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

INDUSTRY RECOGNIZED CREDENTIALS

CERTIPORT AUTHORIZED TESTING CENTER: Certiport is the world leader in performance-based

certification practice test and program management solutions to academic institutions and IT
professionals through an expansive network of over 10,000 partners in 142 countries worldwide.
The H.O.P.E. Students will have the opportunity to take their Microsoft Office Suite exams at the
H.O.P.E. Project Testing Center. 1

COMPTIA - A+ CERTIFICATION
COMPTIA -A+ CERTIFICATION IS THE INDUSTRY STANDARD FOR COMPUTER SUPPORT
TECHNICIANS: The international, vendor-neutral certification proves competence in areas such as
installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+
certified technicians also have excellent customer service and communication skills to work with
clients.

CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard,
Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made
CompTIA A+ certification mandatory for their service technicians. More than 700,000 people
worldwide have become CompTIA A+ certified since the program’s inception in 1993.

MICROSOFT CERTIFIED APPLICATION SPECIALIST – MCAS: Microsoft Office Specialist

certification can help you differentiate yourself in today's competitive job market, broaden your
employment opportunities by displaying your advanced skills, and result in higher earning potential.
Certification can also lead to increased job satisfaction. Research indicates that certified individuals
have increased competence, productivity, and credibility with their employers, co-workers, and
clients.

For employers, the certification provides skill-verification tools that not only help assess a person's
skills in using Microsoft Office programs but also the ability to quickly complete on-the-job tasks
across multiple programs in the Microsoft Office system.

1
The H.O.P.E. Project is an authorized Certiport Testing center for the Microsoft Office Suite Applications.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

HDI SUPPORT CENTER ANALYST (HDI-SCA): This certification verifies that front-line technical
support professionals possess the knowledge and skills required to provide quality service and
support. It ensures they understand service management processes and best practices, while
providing a competitive edge for career advancement.

ACHIEVE GLOBAL’S STELLAR SERVICE: This is a comprehensive training system designed to

provide a range of critical service skills vital to customer satisfaction and loyalty, and to
organizational success. The system's modular design allows participants to learn a wide range of
skills — foundational, situational, incremental, supportive, organizational, and strategic — in the
most effective and efficient way possible.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
 THE ROLE OF
TECHNOLOGY IN
H.O.P.E. PROGRAMS
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

THE ROLE OF TECHNOLOGY IN H.O.P.E. PROGRAMS

The H.O.P.E. Project recognizes our young adults need for in-demand career opportunities in the

Washington Metropolitan area. Equally important, is the need to provide qualified candidates to

meet today's tough and demanding job market. Technology is a pivotal part of our program. The

H.O.P.E. method and course content are designed to produce technical savvy professionals, qualified

for entry-level technical support positions. Our goal is to transform a H.O.P.E. Project participant

from an unemployable or under-employed young adult to a top-notch IT professional. Some of the

technological components used at our training facility are:

Web conferencing – Students utilize web conferencing software for student conference calls with

instructors and participating in online study groups. We also utilize web conferencing software to

host virtual information sessions for applicants, community groups and non-profit organizations

interested in partnering with The H.O.P.E. Project. The H.O.P.E. Project is committed to in person

classroom training, but we utilize web conferencing software to meet the needs of students who are

unable to attend class.

Video production – Video recording of training sessions is a great tool to reinforce learning. It

gives the students the opportunity to review their participation as well as observe their voice tone

and body language during the mock interview training and presentation delivery. While observing

the footage, students are quickly able to identify their areas in need of improvement.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

Virtual training – The success of the H.O.P.E. Project is largely based on our talented and

experienced instructors. Our use of virtual learning ensures we have most qualified instructors to

deliver our technical and soft skills training. The virtual learning setup allows the instructor to

deliver a training session without physically being in the class. This technique, although used

infrequently, demonstrates another aspect of our training program. Many large corporate training

organizations such as New Horizons and Learning Tree International use this method to deliver

technical training.

Learning Management System (LMS) – Our training program utilizes LMS to track homework

assignments, attendance, grades and quizzes. This software is used at colleges and universities.

The LMS database is also a resource for students to view technical training videos and practice

exercises for certification exams. The LMS is used to discuss hardware/software topics on the

student bulletin board. Additionally, students can access electronic versions of technical training

manuals, program training schedules and instructor notes and comments.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
 IMPORTANT
PARTNERSHIPS
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

IMPORTANT PARTNERSHIPS

The H.O.P.E. Project has several important community and business partnerships; including local

public schools, community non-profits, and other business entities. Our fiscal sponsor, Family

Voices of DC (a community-based 501(c)(3)) is one of our key partnerships.

Name Description

Family Voices of DC A DC community based organization whose mission is to

“achieve family-centered care for all children and youth with
special health care needs and or disabilities.”
Ballou Stay High School A DC public vocational high school with an enrollment of
over 600 students.

Help Desk Institute The HDI Capital Area Local Chapter is a

Capitol Area Chapter
Carlena Group
non-profit chapter of HDI
www.ThinkHDI.com, the premier
worldwide membership association for the
IT Service and Support industry, serving the
Washington DC metro area, including
Northern Virginia and nearby Maryland.
Carlena Group IT consortium is comprised of experienced
certified IT consultants that range from Windows networking
to enterprise level IBM Netcool and Remedy solutions
providing clients with quality IT solutions at a substantially
lower cost over traditional bricks and mortar consulting firms.
www.carlenagroup.com

Robert Half Technology Robert Half Technology is a leading provider of IT

Staffing professionals on a project and full-time basis. We offer our
clients flexible, cost-effective staffing solutions that allow
them to maximize the power of technology for the ongoing
success of their business.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
THE H.O.P.E. PROJECT
________________________________________________________________________________________________

The H.O.P.E. team prides itself on being an integral part of the community and is continually

seeking ways to engage more community partners in its efforts. We accomplish this by providing

services and information to our young adults and community organizations.

Beginning in June 2009, we conducted six information sessions to recruit program participants for

the 2009 fall session. The information sessions provided us with a platform to educate potential

participants, community leaders and organizations about our unique information technology (“IT”)

career training program. The information sessions were an integral part of building The H.O.P.E.

Project, which is now recognized by young adults as one of the premier IT career training programs

in the Washington Metropolitan Area.

We held information sessions at Barry Farms Recreation Center, Covenant House of Washington,

Sasha Bruce Youthworks, Kentucky Fried Chicken (“KFC”) located at 2704 Good Hope Rd., S.E.,

Washington, DC, East of the River Family Strengthening Collaborative, ERFSC Annual Job Fair,

Ballou High School, and United Planning Organization.

We also held an open-house in November 2009. We hosted this open-house for students enrolled in

the 2009 fall session, the opportunity to educate the community of their H.O.P.E. Project experience.

Approximately, one hundred potential recruits attended this event.

Additionally, The H.O.P.E. Project hosts a monthly Young Adult Career Training Workshop. Our

workshops are designed to assist young adults with corporate level interview techniques,

presentation skills, effective communication and job search strategies.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
ORGANIZATIONAL
STAFF
 THE
H.O.P.E.
PROJECT

RAYMOND E. BELL JR.

FOUNDER AND ADMINISTRATOR

T 202-449-8663 raybelljr@gmail.com

Raymond E. Bell Jr. is the Founder and Administrator of The H.O.P.E. Project. He is also the
President of R. Emmanuel Bell Consulting & Training Center, a corporate and information
technology (“IT”) training and consulting company. He is well known for his work in the
corporate arena, representing organizations including Riggs Bank, U.S. Department of
Agriculture, Edison Public Charter School, Macy’s and Court Services & Offenders Supervision
PRACTICE AREAS Agency (“CSOSA”).

Corporate Training
IT Training
Project Management
Consulting
Instructional Design
Since 2003, Mr. Bell has been helping to grow companies by providing quality corporate and IT
training and consulting. He has given his clients a strategic approach to corporate training,
project management and classroom facilitating. As an accomplished corporate and IT trainer, he
has conducted hundreds of training sessions, specializing in the areas of customer service, time
management and effective communication. Mr. Bell is also a social entrepreneur, public speaker
and community activist. Mr. Bell has also presented seminars and speeches on topics including
customer service, communications, creativity and public speaking.

Mr. Bell has also worked as a project manager, classroom facilitator and corporate trainer from
INDUSTRIES 1987 to 2002 with the U.S. Department of Agriculture. In 1998, Mr. Bell served as the lead
facilitator for The U. S. Department of Agriculture’s customer service and change management
Information Technology initiative. During this period, the change management initiative was the largest federal
government effort. During 2003-2004, Mr. Bell served as a consultant and trainer, senior
Banking
technical writer and instructional designer for Riggs Bank, N.A. on Project EPS. This project was
Education the organization’s largest system integration to date.
Non-profit
In May 2009, after intensive research and development, Mr. Bell launched The H.O.P.E. Project.
The H.O.P.E. Project is an information technology career training program, targeting young
adults ages 18-25. Our program is designed to encourage young adults to embrace a rewarding
career in the IT industry as a Help Desk and Application Support Professional. The fall session
GOVERNMENT began in September 2009, and has been highly favored in our community. The H.O.P.E. Project
EXPERIENCE has proven to be a bright light in the metropolitan area. Our light is shining even brighter today.
Our methodology allows us to connect with the youth under our tutelage and also assist in
Project Manager reshaping their lives. We are empowering young adults to take ownership and control of their
Corporate Trainer own destiny.
U.S. Department of Agriculture
MEMBERSHIPS
American Society for Training
& Development (“ASTD”)
International Society for
Performance Improvement
(“ISPI”)
Washington DC Chapter of the
American Society of Training &
Development
ACTIVITIES
Radio Talk Show Host
Blog Talk Radio
Certified Facilitator
Achieve Global
Career Coach
Community Action Group
HONORS
2010 Ballou Alumni Association, Man of the Year Award
ACTIVITIES
Mr. Bell is a host on blog talk radio discussing current events in today’s economy.
He is a certified facilitator for Achieve Global - Stellar Customer Service Training Program.
He is also a career coach and guest lecturer for the Community Action Group (C.A.G.).
PUBLICATIONS
September 2009, Landing your 1st Job as a Young Adult
March 2004, Business Empowerment & Success Training (The BEST Program)
SPEAKING ENGAGEMENTS
2006, Keynote speaker for Prince Georges County, Employees Annual Meeting
2007, Key note speaker at Bennett Career Institute Annual Business Symposium
2009-2010, Recurring guest speaker of WHUR 96.3FM
2009, Presenter/Facilitator, Ballou S.T.A.Y. High School
OVERVIEW OF THE H.O.P.E. PROJECT

THE H.O.P.E.
PROJECT IN THE
COMMUNITY

81, 9 a.m. 93, noon 97, 5 p.m. 88, 9 p.m.
Obituaries Tony and Oscar winner Patricia
Neal, 84, earned a reputation for excellence in
acting despite a sporadic presence in films. B6
Lanier says
Chinatown
police detail
is sufficient
But D.C. will increase
patrols if Metro asks
for help after brawl
by Derek Kravitz,
Robert Thomson
and Clarence Williams
D.C. police are already out in
force in the Chinatown area and
won’t increase patrols unless
Metro asks for more support,
Chief Cathy L. Lanier said Mon-
day after a weekend brawl in the
rail system that involved dozens
of people who boarded a train at
the Gallery Place Metro station
and wound up in a giant fight at
the L’Enfant Plaza Station.
“Anything Metro wants, we’re
going to give them, because they
are always there for us when we
need them,” she said.
Lanier said a sergeant and 10
officers are assigned to regularly
patrol the Chinatown area. The
fight led to the arrest of one adult
and two juveniles, and the hospi-
talization of four people Friday
night.
“There’s always large crowds
there,” she said. “That’s why we
have a detail there.” However, La-
nier said the fight appeared to
have begun on a train.
Metro board Chairman Peter
Benjamin said the agency re-
sponded properly.
“Everyone with Metro did what
they were supposed to do,” he
said. “This incident started out-
side Metro and officers at the sta-
tion immediately called for help.
Metro is incredibly safe.”
According to Metro Transit Po-
lice Deputy Chief David Webb,
the incident began when people
in the Gallery Place entertain-
ment district began heading for
the Metro station because of the
11 p.m. curfew for youths. Webb
said that D.C. police and transit
police expect this on summer
weekends.
Transit Police were watching
the crowd when it arrived on the
platform, Webb said, and al-
though the youths were boister-
ous, there was no behavior that
warranted arrests.
Dozens of the youths boarded
the next Green Line train head-
ing in the direction of Branch Av-
enue, he said. When the train ar-
rived at L’Enfant Plaza about
three minutes later, a big fight
spilled onto the platform, Webb
said. At least one Transit Police
officer was already at L’Enfant
brawl continued on B5
Reigniting a passion
that never really died
PETULA DVORAK
F
irst they came out in the
hundreds, then by the
thousands.
“It’s not coming out of the
closet, it’s more like coming out
of the basement,” Arthur Gugick,
50, confessed to me this weekend
in Chantilly, as he stood before
the elaborate, plastic
manifestation of a lifelong
obsession he hid for many years
— his Legos.
Gugick is a rock star in this
world of middle-aged
man-children who are
embracing and celebrating their
boyhood love of the iconic little
brick.
Before him was a display of
some of the world’s most
amazing landmarks, from
M
K
Y
C B1
METRO
L O CA L H O M E PAG E
Get your sports fix
Post columnist Tracee Hamilton
will be online Tuesday at 9:30
a.m. to chat about the most
outrageous news from the world
of sports. PostLocal.com.
“We’ve convinced people that they could do much better.”
Raymond Bell, left, with students at the rowhouse in Southeast that serves as a makeshift training center for the HOPE Project.
Opportunity of a lifetime
D.C. job-training program aims to open doors — and minds
by Timothy Wilson
The fliers that Raymond Bell Jr. posted
throughout the Barry Farm neighborhood
held a few nuggets: free computer train-
ing, a career path and a possible starting
salary of $30,000.
Might sound like a pittance to some, but
Ryan Lemmon was all ears. He had been
flipping burgers at a McDonald’s for seven
years when he met Bell last year. The pros-
pect of getting ahead was tempting, espe-
cially since the training was free.
“He had me sold,” Lemmon, 23, said of
Bell’s proposal. “I weighed my options and
it would benefit me to spend a couple
hours a night in class.”
So Lemmon signed up for Bell’s person-
al war to change the minds of skeptical
residents and overcome a mountain of sta-
tistics telling him that the unemployment
levels in neighborhoods such as Anacostia,
Congress Heights and Kenilworth were in-
tractable.
Bell’s goals were modest. He wanted to
reach just a few, providing an opportunity
for unskilled young adults to find jobs that
don’t involve construction, trash removal
Cambodia’s Angkor Wat to
England’s Big Ben, recreated by
Gugick in painstaking detail
with Lego bricks. The math
teacher from Cleveland has
custom-built platforms to
transport the structures in a van
bought specifically for his Lego
expeditions. (He and his wife
have agreements hammered out
— he gets a $50 a week
allowance and Lego conventions,
she gets a two-week ski trip in
the winter.)
He told me about the calculus
used to create the Roman
Coliseum and the algebra that
went into the leaning tower of
Pisa.
On the other side of the
display, a guy from North
Carolina interrupted us. “Did
you see my clown?” he called
over to me, and I decided to run
away from the looming, leering Brick Fair came to the Dulles Expo Center, where Arthur Gugick’s Lego artwork was on display.
crank he created from thousands
of Lego pieces. Ages,” the years between
It was cool, but eww, clowns. childhood and adulthood when
These are men, I learned, who they didn’t Lego.
have emerged from an allegedly “Well, I guess mine were really
larval state they call “The Dark the dim ages, because I never
M
K
Y
C B1
DAILY 08-10-10 MD SU B1
ABCDE
tuesday, august 10 , 2010
THE REGION
NTSB criticizes Metro board
In reviewing the fatal June 2009 Red
Line crash, federal safety officials
say the agency had lapses in safety
and oversight management, which
the board chairman questioned. B5
— Raymond Bell Jr., founder of HOPE Project
or retail stores. His program is called the
HOPE (Helping Other People Excel) Proj-
ect, and its success hinges on students’
ability to find a job that leads to a career.
“These kids have got to get jobs,” he said.
Last week, D.C. Council Chairman Vin-
cent Gray (D), a candidate for mayor,
called the District’s unemployment rate of
nearly 10 percent a “ticking time bomb,”
that requires immediate intervention.
Gray plans to bolster requirements that
city contractors hire D.C. residents and in-
vest more in transportation, the arts and
small businesses.
President Obama said last week that the
national economy is headed in the right di-
rection, even though the national un-
employment rate is 9.5 percent.
“Climbing out of any recession, much
less a hole as deep as this one, takes some
time,” Obama said.
In the District, neighborhoods includ-
ing Anacostia and Congress Heights have
long had the city’s highest unemployment
rates.
Bell, a District native, graduated from
Ballou High School in 1985. He’s a training
manager at public affairs firm DDC Ad-
vocacy, a skill he acquired while working
really stopped playing. I just did
it in secret,” Gugick said. I
watched as he answered
questions from the 19,000 people
who descended on the Dulles
K
Y
M
C
B
DC MD
J O H N K E L LY ’S WA S H I N GT O N
VA S
A call beyond duty
Two soldiers come to the aid of a
69-year-old woman who thought she’d
be spending her final moments on
earth in her airborne Volkswagen
Jetta. B2
Shooting
suspects
denied
bond
FIVE-MINUTE
HEARING
Pr. George’s exploring
death penalty
by Matt Zapotosky
The two alleged drug couriers
from Texas charged in the fatal
shootings Friday of two women
and two children in a squalid
Prince George’s County apart-
ment were ordered held without
bond Monday, and prosecutors
were exploring whether they can
seek the death penalty, author-
ities said.
Appearing on closed-circuit
television, Darrell Lynn Bellard,
43, of Dickinson, and T’keisha
Nicole Gilmer, 18, of Texas City,
said nothing, except to answer
BILL O’LEARY/THE WASHINGTON POST Prince George’s District Court
Judge Thomas Love’s standard
questions during a five-minute
hearing. Prosecutors were not
given any chance to speak about
the evidence or say why the pair
should be held before Love ruled
that they would continue to be
held without bond.
At a news conference after the
hearing, Prince George’s State’s
Attorney Glenn F. Ivey said that
at the Department of Agriculture. “I saw police still were gathering evi-
the ability to impact people,” he said. “I dence and that prosecutors
saw the power of transferring learning.” would weigh that evidence be-
After a consulting stint at Riggs Bank in fore deciding whether they could
2003, Bell opened his own training service seek the death penalty.
a year later in New Carrollton. Occa- Ivey said recent laws require
sionally he would invite young people to that he have either DNA linking
learn about various computer software suspects to crimes, videotaped
programs — impromptu sessions that led confessions or a videotape of
to the idea of the HOPE Project. “I knew crimes in commission. Prosecu-
that wasn’t enough,” he said. “I had to give tors were reviewing whether they
them something tangible.” had such evidence in this case.
The D.C. Fiscal Policy Institute released
a report last fall that criticized the employ- shootings continued on B4
ment training component of the District’s
Temporary Assistance for Needy Families
program, a federally funded program that
provides cash and job training for the
poor, for being too limited and not tailor-
ing programs to participants’ needs. It
Activist
concluded that participants are seldom
prepared for higher-wage jobs.
Bell’s program includes training in pro-
proposes
fessional development, operating systems,
software, system hardware and career de-
velopment. Students will be trained in Mi-
term limit
crosoft applications and have CompTIA’s
bell continued on B4
referendum
GOP candidate
hopes to shake up
Montgomery again
by Michael Laris
A Republican activist who sur-
prised Montgomery County’s po-
litical establishment two years
ago with a successful referendum
making property taxes harder to
increase has revived another idea
he hopes will shake up local poli-
ticians: term limits.
Robin Ficker, a GOP candidate
for the County Council, submit-
ted a stack of 16,000 signatures
Monday to Montgomery officials
to get a question on the ballot in
November that would add term
limits to the county’s charter. If
10,000 are certified, his measure
will go to voters.
Ficker tried this in 2000 and
2004, but voters narrowly reject-
ed term limits both times. But
he’s come up with a looser pro-
posal that he thinks will mesh
with the anti-incumbent elector-
al mood that he says he has de-
tected in months of signature-
BILL O’LEARY/THE WASHINGTON POST gathering at supermarkets across
the county.
The limits would kick in after
Expo Center last weekend to three consecutive terms — not
admire works such as his at two, as with many such efforts,
Brick Fair, the largest Lego fan including his first — and they
dvorak continued on B8 montgomery continued on B5
 BLACK B4
DAILY 08-10-10 MD RE B4 BLACK

B4 R KLMNO TUESDAY, AUGUST 10, 2010

Shooting suspects denied LOCAL DIGEST

THE DISTRICT

bond in Prince George’s Wone widow seeks

shootings from B1
Ivey said he could not comment
on what evidence had been gath-
ered because of ethics rules gov-
erning what he can say during an
active case.
Bellard and Gilmer are ac-
cused of killing Dawn Yvette
Brooks, 38; Mwasiti Sikyala, 41;
Shayla Shante Sikyala, 3; and
Shakur Sylvester Sikyala, 4.
Brooks was the children’s moth-
er, and Mwasiti Sikyala was their
paternal aunt, authorities said.
All lived in the 6800 block of
Third Street in the Lanham area,
where their bodies were discov-
ered about 3 a.m. Friday in an
apartment amid piles of trash
and debris.
“It certainly does grab and pull
at the heartstrings,” Ivey said.
“Certainly, this is a crime that’s
shocking to the community.”
Police have said that Bellard
shot the four victims execution-
roommates’ records
water or air conditioning. Police
have said they removed tons of The widow of a lawyer killed in
trash from the property and 2006 is seeking the phone and e-
found containers of human feces. mail records of three romantical-
Charging documents confirmed ly linked men who lived in the
that both suspects admitted their townhouse where he was
involvement in the crime, which stabbed.
law enforcement sources have Lawyers for Katherine Wone
said stemmed from a dispute want a judge to subpoena such
over a drug debt the women records from roughly a month be-
failed to pay. fore and a month after Robert
Court records obtained by The Wone’s death. Authorities say
Washington Post on Monday Wone was drugged, sexually as-
show that Brooks had a history of saulted and stabbed after arrang-
substance abuse problems. In ing to spend the night at the three
2003, the records show, her defendants’ home.
mother petitioned the court for The lawyers suggest that two
custody of two of her children men were growing apart roman-
who were not slain, saying that tically and that the other had
her daughter was “homeless” and planned to be out of town when
a “continued substance abuser.” Wone was killed.
“Defendant is a homeless ad- Joseph Price, Dylan Ward and
dict, and has been moving from Victor Zaborsky were acquitted
place to place,” the mother, Cath- in June of misleading police, but
erine Brooks Sheldon, wrote in a BILL O’LEARY/THE WASHINGTON POST they face a wrongful death civil
2003 filing. She could not be “It’s not easy to get young people interested” in learning, Raymond Bell, center right, says of his program. lawsuit.
reached for comment Monday. — Associated Press

Training for a job, and life

style, firing multiple bullets into
each one, and that Gilmer
blocked their escape. According
to charging documents made
public Monday, officers found
one of the women lying on the
floor near the entrance of a bed-
room and the other three victims
lying on the bed.
Police were called to the scene
by a male witness who said he
found a woman lying on the floor
in a pool of blood, according to
the charging documents. Bellard
was taken into custody at or near
the scene, and Gilmer was taken
into custody elsewhere, appar-
ently trying to flee to Texas,
sources have said.
Ivey said investigators were
probing why the family was liv-
ing in such squalid conditions —
in a dilapidated apartment above
a garage with no toilet, running
Family members of Brooks and
Sikyala continued to decline re-
quests for comment Monday.
Kenilworth Ave.
Relatives of Bellard and Gilmer work to cause delays
could not be reached, though Bel-
lard’s brother said Saturday that bell from B1 student services for HOPE Proj- Bell knew this and called on him Repaving northbound Kenil-
he had not been able to talk to ect, told the students. “We’re not first as a challenge. worth Avenue is likely to cause
Bellard about what happened. A+ certification once course work taking any more excuses.” Getting to class on time was an- overnight delays this week.
The brother, Waylon Bellard, said is completed this month. A test was scheduled, and those other issue. In March, Ingram The D.C. Department of Trans-
his family was related to the vic- The students were not paid for who failed to get 70 percent cor- showed up late again and Bell had portation said the work will oc-
tims by marriage and was still their attendance or reimbursed rect faced dismissal. to stop his lecture to answer the cur between Foote and East Capi-
struggling to cope with what had for travel expenses. Volunteers On the day of the test, students door. He opened it, told Ingram tol streets from 7 p.m. to 5 a.m.
happened. were recruited by Bell to teach the took their customary seats at five that he would not be allowed in- Tuesday and Wednesday. One
Bellard and Gilmer said in project’s courses and manage stu- rectangular tables crammed to- side and shut the door. lane will remain open, but offi-
court Monday they would seek dent services. gether to form work spaces. Bell Bell had dismissed five stu- cials recommend that drivers use
the advice of a lawyer. Love, the The training location was do- scanned the silent room through dents since January. Ingram was alternate routes.
judge, referred them to a public nated by Union Temple Baptist his wire-framed glasses. “Today, close to becoming the sixth. “You — Staff reports
defender for their next scheduled Church. Sixteen students received we gon’ separate the boys from build relationships with these
hearing next month. a refurbished laptop computer to the men,” he said with a slight kids after spending that amount MARYLAND
zapotoskym@washpost.com complete assignments. “You’ve smile, “and the girls from the of time,” he said. “But they all take
got to go out and find the resourc- women.” ownership of why they have to Deadline extended
Staff writers Ruben Castaneda, Dan es,” Bell said. “We’ve been able to “You got to know the terminol- leave.” for tax credit
Morse and Rick Rojas contributed to convince people to get involved ogy,” Bell said. “You just can’t For Ingram, being dismissed
this report. without compensation. That’s make it up as you go along.” meant there was a possibility he The Maryland Department of
why we haven’t needed as much Those who failed, Bell said, could go to jail. As his court hear- Assessments and Taxation has ex-
money.” would receive an e-mail with in- ing approached in March, Ingram tended the deadline for home-
Classes meet three days a week structions to return their laptops knew he didn’t want that. At the owners to submit applications for

Trustee Sale Notices

at a makeshift training facility on the next day. Some stayed up all hearing, he told the judge about its property tax credit program
the second level of a rowhouse in night and queried whether class- the project and how he’d learned from Sept. 1 to Nov. 1.
the 1200 block of Pleasant Street mates had gotten the dreaded no- to make better decisions, some- The program sets a limit on the
HARVEY WEST AUCTIONEERS, INC.
SE. Bell has two rules for stu- tification. thing he doubts he could have amount of property taxes a home-
5335 WISCONSIN AVENUE, N.W., SUITE 440 dents: Be on time for class every No one did. done before the program. “I really owner pays based on income. The
WASHINGTON, DC 20015 day, and keep absences to a mini- “They’ve come a long way,” Bell felt proud,” Ingram said. combined household income lim-
202-463-4567 mum. said, sounding like a proud par- He was sentenced to house ar- it is $60,000.
SUBSTITUTE TRUSTEE'S SALE OF “It’s not easy to get young peo- ent. “We’ve convinced people that rest for a year plus three years of Robert Young, deputy director
VALUABLE CONDOMINIUM UNIT KNOWN AS: ple interested,” Bell said. “Some of they could do much better.” probation, but Ingram is hopeful of the state department, said the
3000 7th STREET, NE, UNIT 322 our kids, it takes unique situa- about his future. One of the few extension was offered in part to
“UNIVERSITY HALL CONDOMINIUM”
WASHINGTON, D.C. 20017 Home tions for them to embrace learn- ‘I’m ready to survive’ places he is allowed to go is Bell’s provide new applicants, who in
Pursuant to District of Columbia Condominium Act of 1976, delivery ing.” One of those students is Antho-
ny Ingram, 19, who had been
program. So, for now, a job will
have to wait.
previous years were ineligible, a
chance to become familiar with
Section 313 and Declaration of Condominium dated September
17, 1980 and recorded September 18, 1980 as Instrument makes good No excuses allowed headed for trouble. In February “I’m ready to get a job and start the program.
No. 29819 and the By-Laws dated September 17, 1980 and
recorded SEPTEMBER 19, 1980 as Instrument Number 29820 sense. It’s been a topsy-turvy year in 2009, he pleaded guilty to second- my career,” he said. “I’m ready to For information or to down-
and as amended and in accordance with Public Law 90-566 which frustrations have bubbled degree assault and possession of a survive and get on my own . . . so I load an application, go to www.
and D.C. Code Section 42-1903.13, as amended, notice filed over. Bell threatened to kick some handgun for an incident that oc- can be ready for that grown-man dat.state.md.us/sdatweb/htc.
JUNE 19, 2009 and at the request of the Substitute Trustee students out and then did so. One curred at a party in Prince status.” html.
for the Condominium, shall sell at public auction ON AUGUST of his students was robbed after George’s County. Bell wants the same thing. So — Ovetta Wiggins
17, 2010 AT 12:00 P.M. within the office of: HARVEY WEST
AUCTIONEERS, INC., 5335 Wisconsin Avenue, NW, Suite 440, class, a reminder of the dangers Ingram said he had a “different far, only two students have found
that many face daily. vision of life” for himself, so he at- jobs in information technology.
Washington, DC 20015, the Part of the land conveyed being
more particularly designated as UNIT 322 in the Condominium Bell had to keep students from tended an information session Others who were already em-
Teenager shot
known as “UNIVERSITY HALL CONDOMINIUM”, according to
the Declaration of Condominium dated September 17, 1980
losing focus. last year at Ballou High School at ployed have gotten better jobs. A at liquor store
and recorded September 19, 1980 as Instrument No. 29819, When classes resumed from the suggestion of his mother. “I few remain unemployed. But Bell
as amended and the By-Laws of Condominium dated September winter break in January, no one saw he was trying to help young said he hopes to expand and con- A female teenager was shot
17, 1980 and recorded on September 19, 1980 as Instrument had finished a homework assign- adults,” Ingram said of Bell’s proj- tinue preparing young people for and seriously injured at a Glen-
No. 29820, as amended among the Land Records of the 1-800-753-POST ment that had been due in mid- ect. meaningful jobs. “I’m trying to of- arden area liquor store Monday
District of Columbia, and as per plat recorded in the Office
of the Surveyor for the District of Columbia in Condominium December. “Your future is on the Initially, Ingram struggled to fer another alternative,” he said. in what police think was a domes-
Book 26 at page 37. Together with an undivided percentage line,” Sophia Mason, director of speak in front of his classmates. wilsontj@washpost.com tic incident, authorities said.
share interest in the Common Elements of said “UNIVERSITY The shooting occurred about
HALL CONDOMINIUM”, as set forth in said Declaration of 3 p.m. at Brightseat Liquor in the
Condominium and the Exhibits thereto. Said condominium
project is situate on Lot (1) in Square (3645) in the subdivision SF
2600 block of Brightseat Road,
made by Edwin B. Feldman, as per plat recorded in Liber
(152) at folio (44), in the office of the Surveyor for the District
of Columbia Said property now being known for purposes of
assessment and taxation as Lot 2067 in Square 3645. The
Police account of dog shooting disputed police said.
Officers said the incident was
related to a dispute between the
said improvements consist of a condominium unit located at victim and someone she knows,
3000 7th Street, NE, Unit 322, Washington, D.C. 20017 firearm to protect himself and Williams said Jackson told her and they were searching for a sus-
(the “Property”). While this information as to the nature Owner says deputies his partner from serious bodily that he was sorry but that his pect. They said the girl was grave-
and description or use of the Property has been obtained
from sources deemed reliable and is believed to be accurate,
didn’t knock before harm,” the statement said. deputies did what they had to. ly injured, and homicide detec-
no representations are made as to the presence, absence, Wake up entering Md. home Asked to respond to Williams’s “He’s already told me he be- tives were called to the scene.
claim that the deputies had failed lieves they did the right thing”
development status or condition of improvements on or about
the Property. to home to knock before entering the before the investigation is com-
— Matt Zapotosky

TERMS OF SALE: The Property will be sold in “AS IS” condition,

without warranty, either express or implied, with respect to the
delivery. by Ruben Castaneda home, spokeswoman Sgt. Ya- plete, Williams said. VIRGINIA
keisha Hines said, “That’s her Jackson did not respond to a
nature and description of the improvements contained therein;
and subject to easements, agreements and restrictions of record A Forest Heights woman dis- opinion.” call seeking comment. ICE agrees to give
which affect the same, if any, and subject to existing mortgages
or Deed(s) of Trust in accordance with the District of Columbia
puted the official account of the Hines said that the deputies castanedar@washpost.com data to Pr. William
incident in which her dog was had been trained how to enter a
Condominium Act, the outstanding balance of which will be shot to death Friday by Prince home where a dog might be pre- Prince William Board of Coun-
announced at the time of sale if made available to the Trustees
by such holders of prior mortgages or deeds of trusts and real George’s County sheriff ’s depu- sent and that she was confident LOTTERIES ty Supervisors Chairman Corey
estate taxes, if any; the purchase price above said trust(s) ties who had gone to her home to they knocked before entering. A. Stewart said Monday that Im-
to be paid in cash. Also sold subject to any other prior serve an eviction notice. She said it would not have mat- migration and Customs Enforce-
liens, encumbrances and municipal assessments, if any, further August 9
particulars of which may be announced at time of sale, if known. In a statement, the sheriff ’s de- tered if the deputies had waited ment officials had agreed to turn
A deposit of $10,000.00 will be required at time of sale, such partment said that deputies for animal control officials, be- DISTRICT over data about every illegal im-
deposit to be in cash, certified check or in such other form as the knocked on the front and back cause the deputies would have Mid-Day Lucky Numbers: 7-2-8 migrant apprehended and con-
Substitute Trustee for the Condominium may require in his/her 1-800-753-POST doors of the home and made a entered first. Deputies search victed of a crime in the county.
sole discretion. All conveyancing, recording, recordation tax, Mid-Day D.C. 4: 3-7-6-6
transfer, etc. at purchasers cost. The balance of the purchase commotion, but they received no homes to make sure they are safe Mid-Day DC-5: 5-0-8-6-6 Stewart (R-At Large) had re-
price, together with interest at the rate of 15% per annum from response indicating that a dog before allowing civilians inside, Lucky Numbers: 8-7-5 quested the information after a
date of sale to date of receipt of the balance of the purchase was present. Hines said. D.C. 4 (Sun.): 0-4-1-4 nun was killed and two were in-
price, must be paid in cash or by cashier’s certified check and all But Donya Williams, 38, said The deputy who shot the dog is jured after the car in which they
other term to be complied with within 30 days, otherwise deposit D.C. 4 (Mon.): 0-4-4-7
is forfeited and the property may be re-advertised and sold at Monday that her 2 1⁄2-year-old on administrative leave with pay DC-5 (Sun.): 9-4-6-2-7 were traveling was struck by a
the discretion of the Condominium and at the risk and cost of SF
Rottweiler, Kato, barked whenev- while the sheriff ’s department in- DC-5 (Mon.): 5-5-8-4-7 suspected drunk driver who is in
the defaulting purchaser. The Condominium shall convey a deed er anyone knocked on the door or vestigates the incident, she said. Daily 6 (Sun.): 3-11-18-22-23-29 *20 the United States illegally.
pursuant to D.C. code Section 42-1903.13(c) (1) and (3) as walked by outside. The sheriff ’s department was Stewart said that “this data is
Go easy!
amended and make no further representations of warranties as Daily 6 (Mon.): 10-14-27-32-34-35 *9
to title. Purchaser agrees to pay $250.00 at settlement to “I don’t believe they” knocked, criticized two years ago after the tip of the iceberg” and will
MARYLAND
the seller's attorney, for review and/ or preparation of the Williams said at a news confer- members of its SWAT unit show that millions of convicted
settlement documents. The Condominium cannot guarantee Use Easy Pay ence outside the Prince George’s stormed the home of the Berwyn Day/Pick 3: 6-8-2 criminal illegal immigrants in
clear title or the purchaser’s ability to obtain title insurance. For automatic payment for Pick 4: 3-7-4-6
your Washington Post courthouse in Upper Marlboro. Heights mayor and fatally shot this country have been released
this reason, the purchaser may not be able to obtain financing Night/Pick-3 (Sun.): 3-6-7
and therefore, must be able to pay the purchase balance in full subscription. “He would have barked.” his two black Labradors during a while awaiting deportation.
within 30 days. The Condominium reserves the right in its sole Williams said Kato would be botched drug raid. Pick-3 (Mon.): 6-5-7 — Anita Kumar
discretion to rescind the sale at any time until conveyance of the Visit alive if deputies had waited for Authorities said Mayor Cheye Pick-4 (Sun.): 4-8-7-2
deed. In the event of failure on the part of the Condominium to washingtonpost.com/ Pick-4 (Mon.): 4-2-4-4
county animal control officials. Calvo’s home was raided because
convey such deed, the purchaser’s sole remedy shall be return of subscriberservices
According to the sheriff ’s de- a package of marijuana had been Multi-Match: N/A Inner Beltway lanes
deposit.
The Trustees reserve the right to: (1) accept or reject any and
GHI partment statement, the depu- delivered there. Authorities later Match 5 (Sun.): 5-10-15-16-37 *35 to be closed Tuesday
all bids in their sole discretion; (2) withdraw the Property from
If you don’t get it, you don’t get it.
ties had called animal control of- acknowledged that the mayor Match 5 (Mon.): 9-20-23-30-34 *37
S087 1x24
the sale prior to acceptance of the final bid; and (3) postpone or ficers to restrain the dog. They and his wife had nothing to do VIRGINIA Two left lanes of the Inner
cancel the sale.
Go easy!
had been told by the landlord with the delivery and were not Day/Pick-3: 1-8-6 Loop of the Capital Beltway at
Neither the Trustee nor any other party make any warranty or that the dog was kept in a crate in involved in drug trafficking. Route 123 are scheduled to close
representation of any kind or nature regarding the physical or Pick-4: 6-9-9-4
environmental condition of the description of or title to the Use Easy Pay a basement, the statement said. An internal investigation by Cash-5: 8-20-21-22-25 Tuesday night for emergency
Property. automatic payment for But the officers, apparently the sheriff ’s department found Night/Pick-3 (Sun.): 7-7-9 pavement repairs, according to
JENNIFER L. KNEELAND, ESQ., BRIAN D. BICHY, ESQ., your Washington Post thinking the dog was not in the no wrongdoing by the deputies Pick-3 (Mon.): N/A officials with the Dulles Rail Proj-
Substitute Trustees subscription. home, did not wait for animal who killed Calvo’s dogs. ect.
Pick-4 (Sun.): 3-2-6-7
Visit control officers. Williams, an executive assis- Pick-4 (Mon.): N/A One lane will close at
washingtonpost.com/ As the deputies went through tant for a national association in Cash-5 (Sun.): 2-6-26-28-33 9:30 p.m., and the other at
subscriberservices the home, the Rottweiler the District, said she was hospi- Cash-5 (Mon.): N/A 11 p.m., officials said. The repairs
“charged them from an unknown talized for post-traumatic stress began Monday night.
GHI location. Due to being in a con- for two days after the shooting.
*Bonus Ball
All winning lottery numbers are official only when validated at a lottery — Staff reports
If you don’t get it, you don’t get it.

AUGUST 10, 12, 16, 2010 11147200 S087 1x24 fined space, with no place to re- She said she had spoken with ticket location or a lottery claims office. Because of late drawings, some
results do not appear in early editions. For late lottery results, check
treat, the deputy discharged his Sheriff Michael A. Jackson. www.washingtonpost.com/lottery.

BLACK B4
 The H.O.P.E. Project
Computer Repair and Technical Support Services
Affordable Rates - Fast Service - Experienced Technicians
Call for a Quote - 202.449.8663 Ext. 5

Our List of Services

Virus, Spyware and Root kit Removal - Wireless Network Setup - Hardware Installation
Hard Drive Recovery - Computer Tune-up - Laptop Screen Replacement - Software Installation
Computer Setup - Blue Screen of Death Repair - Laptop/Notebook Repair - Memory Upgrades
Windows Small Business Server Setup - HP Printer Repair - Hardware Repair

www.hopeprojectdc.org
202.449.8663 Ext. 5
1325 D. St. SE
Washington DC 20003
International Graduate University

The H.O.P.E. Project is a unique

training program for young adults
Check out our very affordable rates:
interested in rewarding careers as
1. Virus/Spyware removal starting at $49.00
helpdesk professionals. We offer
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following areas; Washington DC, 2. PC Tune-Up starting at $39.00
most Maryland counties and Northern
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4. Operating System repairs starting at $69.00
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And Much More!!
Drop-off and On-site service
 THE H.O.P.E. PROJECT - Helping Other People Excel
FREE COMPUTER TRAINING FOR SENIORS!!
Do you want to start using E-mail, FACEBOOK, or maybe start shopping online?
Signup for our hands on computer classes, our patient and helpful instructors will
make your learning experience comfortable and enjoyable. The classes are for
people with little or no computer experience.

Date: March 26, 2011

Time: 10:00am – 1:00pm
Price: FREE
Call to Register
202.449.8663 Ext. 3

www.hopeprojectdc.org

International Graduate University

1325 D St. SE Washington DC 20003
 This ONE DAY workshop will help prepare participants for today's tough and ever
changing job market. This event is open to residents of DC, MD and VA.
LIMITED SEATING - REGISTER EARLY - LUNCH WILL BE SERVED

Workshop Agenda:
1. Communicating Effectively - This course introduces participants to the fundamentals of creating a
presentation and presenting themselves professionally. Participants will learn the components of a good
presentation and then they will learn how to develop their own. The participants will also be introduced
to a variety of delivery techniques including building rapport, using body language and voice tone and
facilitating a question and answer session.

2. Job Search Strategies - This course teaches a series of principles to use when looking for
employment. These principles are using technology, networking/social media and follow-up. All three
will be discuss in detail.

3. Interviewing Techniques - This course will focus of how to deliver the wow factor when
interviewing, sharing your story with the interviewer, asking great questions and handling the difficult
questions.

4. Resume Building - This course will assist the participants with developing the right resume for the
job. The workshop will focus on action words, correct grammar, punctuation and highlighting the
participants’ skills.

5. Career School Planning - The H.O.P.E. Project is an advocate of specialized training therefore this
workshop will assist the participants with understanding the value of specialized training and continuing
education beyond high school.

202.449.8663 – www.hopeprojectdc.org
  

 
WHUR 96.3FM

                   The H.O.P.E. Project Open House  

                       

   
 

The H.O.P.E. Project

Kick-Off Reception

Visit from Sandy Seroskie, HDI President

   
 

  Meeting with Washington Post Writer

 

 
 
                                               
                       

   

                                                   

The H.O.P.E. Project Town Hall

The H.O.P.E. Project One Day Workshop

                                   

 THE H.O.P.E. PROJECT - Helping Other People Excel

This Information Technology Career Training Program for young adults’ ages
18-25 is designed to prepare participants for a rewarding career as a
Help Desk or Application Support Professional
High School Diploma or GED is not required
Earn your GED while participating in the H.O.P.E. Project

Average Starting Salary $30,000...

THIS IS A FREE PROGRAM

www.hopeprojectdc.org - 202.449.8663
Information Session
When: TBD
Where: TBD

• Instructor-Led Training
• Microsoft, CompTIA, and
HDI certification preparation
and exams
• Customer Service Solutions
• Corporate Education
• Professional Development
• Career & Social Coaching
• GED Exam Preparation

 
 

The H.O.P.E. Project

Participant Information Session

Information
Session
Locations:

• Barry Farm

• Ballou High School

• KFC Good Hope Rd

• Sasha Bruce House

• Ward 7 Job Fair

• Covenant House

• THE ARC

• Family Voices - DC
 

The H.O.P.E. Project

Students in Class

    
 H.O.P.E. Project
 

  Student Success
 

  Summer 2009 Summer 2010

Summer 2010 BEFORE the HOPE Project AFTER the HOPE Project
Summer 2009 Never held full time Permanently employed
AFTER the HOPE Project
BEFORE the HOPE Project
Permanently employed employment with DefCharge Network
Unemployed for 7
with a Science and Systems as a Junior
months
Technology Company as Network Engineer
a Project Coordinator

 
Summer 2009
BEFORE the HOPE Project
Working in a gift card
shop as a cashier
Summer 2010
  AFTER the HOPE Project
  Accepted an offer from
Summer 2009 HP Enterprise Services as a
Summer 2010 BEFORE the HOPE Project Frontline Tier 1 Technician
AFTER the HOPE Project Working at the Nationals
Accepted an offer with Stadium as a cashier
Evolver Inc. as a PC
Inventory Specialist

In the International Graduate University

1325 D St. SE, Washington DC 20003
202.449.8663
www.hopeprojectdc.org
THE H.O.P.E. PROJECT
AT A GLANCE
THE H.O.P.E. PROJECT

APPLICATION PROCESS

The H.O.P.E. Project is seeking dedicated individuals who understand and can contribute to our
mission. Our staff supports our students on their journey. We strive to make a difference in their
lives.

We have a four -phase application process. Interested individuals must register online for
information on our information technology training program. Interested individuals must also
attend an information session held prior to our fall session. We host several information sessions
throughout the Washington Metropolitan area to recruit students for our technology training
program.

How to Apply

Interested individual should apply online at www.hopeprojectdc.org.

Interested individuals are required to submit the following documentation as part of the
application process:

• A cover letter
• Resume
• A 400 word essay
• Three references

As part of our selection process, candidates will have a telephone interview. The successful
candidates will also be interviewed by a three-person panel. Other desirable characteristics
include a positive attitude; dedication to our ten-month information technology training program
and a commitment to continuing growth as an H.O.P.E. Project student.

CLASS SCHEDULE

Classes are held on Tuesday and Thursday – 6:30pm – 9:30pm. Classes are held on some Saturdays.
Students will be notified in advance of a Saturday session. Breaks are 20 minutes from 7:45 until
8:05pm; Saturday training will a include 55 minute lunch break. Breaks may be altered at the
discretion of the instructor.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
 
THE H.O.P.E. PROJECT
CLASS ASSIGNMENTS

Throughout our ten-month program, students will be given group and individual assignments to
strengthen their knowledge, skills and abilities as help desk and application support
professionals. Assignments include:

Individual Assignments

o Presentation at The H.O.P.E. Project Open House presenting our training objectives
o Design and development of Microsoft SharePoint services corporate intranet website
o Development of mini-training manuals and cheat sheets using screen capturing software
o Build a virtual 2003 windows server network

Group Assignments

o Teams interview and build a computer network for a 25 person small business
o Students will obtain price quotes for a new 25 person small business using vendor
management techniques
o Deliver several software training courses to new computer users

QUALITY OF INSTRUCTORS

The H.O.P.E Project prides itself on recruiting quality instructors with a diverse background and
skill set. Our instructors are employed in the Information Technology and Corporate Training
Industry. Our instructors also hold many industry-recognized certifications.

Our instructor’s background includes Microsoft Office Suite applications and support
professionals, network engineers, web-design and development professionals,
telecommunication specialist and hardware/software support technicians.

Instructors, hand-picked by the Administrator are required to participate in a one-day train-the-

trainer orientation prior to delivering The H.O.P.E. Project curriculum.

The H.O.P.E. Project’s administrator has over 20 years of experience in professional

development and career coaching, classroom facilitation, training project management and
instructional design.

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
 
THE H.O.P.E. PROJECT
E-LEARNING AND TRAINING VIDEOS

The H.O.P.E. Project has partnered with LearnKey to include training videos and
e-learning technology.

LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate,
education, government and personal users. For nearly two decades, our mission has been to
create flexible expert learning solutions - solutions that work for everyone because they are not
only easy to use, but they are extremely engaging and interactive.

LearnKey brings the classroom experience to you - where and when you need it.
From the company's earliest days in 1987, when founder and CEO John Clemons filmed training
videos for users of WordPerfect in a small basement studio, LearnKey has remained at the
forefront of evolving technology, pioneering multimedia-based training. LearnKey has built its
reputation by delivering the highest production quality courseware, adhering strictly to learning
objectives and strong instructional design.

LearnKey has helped organizations of all sizes and styles accomplish their goals. Large
corporations such as 3M, Proctor & Gamble, ALCOA, and Sylvan Learning and mid-market
companies such as Blue Cross Blue Shield of Kansas City and Boyd Gaming have all depended
on LearnKey to deliver a training solution that successfully instructs and guides while keeping
the subject matter interesting and appealing.

In addition, government agencies, including the Federal Energy Regulatory Commission (FERC)
and Federal Aviation Administration (FAA), have called upon LearnKey to help them achieve
their essential training and productivity goals. LearnKey has also provided learning solutions for
schools and districts nationwide, including the University of Phoenix, New York City Public
School System and non-profit organizations like the Boys and Girls Clubs of America

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
 
THE H.O.P.E. PROJECT
We offer instructor –led training courses in our classroom facility. We also deliver some courses
in a virtual learning environment.

PROGRAM RESULTS

Upon acceptance into the program, students will receive professional development training,
career coaching and develop a winning resume which will prepare them for employment.
During the first phase of our professional development training, we will deliver The H.O.P.E.
Project’s customized career training workshop.

After successfully completing the ten- month information technology training program, students
will earn FIVE technical certifications including a certificate in customer service solutions. Our
students will earn certifications through Microsoft, CompTIA and Help Desk Institute
(“HDI”). Our students also will complete 16 hours of customer service solutions training and
receive a customer service certificate through a certified facilitator of Achieve Global.

Our students will also have mastered several other help desk specific software applications and
hardware appliances. Our IT training, combined with our customized career coaching and
professional development techniques, will allow our students to compete in today’s job market.
Our students will also create an attractive resume which illustrates their qualifications to be
recruited by organizations in the helpdesk and applications support industry.

Lastly, our students will leave The H.O.P.E. Project training program as community volunteers.
As part of our community services requirements, students must instruct several computer
training classes, offered to community residents.

The H.O.P.E. Project students will become community ambassadors spreading The H.O.P.E.
Project’s message of taking ownership and control of your own destiny, through Technical and
Corporate Training, Social Coaching and Certification.

Our motto is “We Learn Together, We Earn Together… H.O.P.E. Project for life”

EMPOWERING YOUNG ADULTS THROUGH TECHNICAL AND CORPORATE TRAINING, SOCIAL COACHING,
PROFESSIONAL DEVELOPMENT AND CERTIFICATION
 
 MICROSOFT OFFICE SUITE TRAINING
Microsoft® Certified Application Specialists are a part of a global
community of distinguished achievers. This Microsoft credential tells
 
the world you have demonstrated proficiency in the newest standard of
the world's foremost desktop computing applications. 
 

Microsoft certifications (based on globally recognized standards) demonstrate your computing skills
and help advance your career prospects in a competitive job market.

Microsoft Certified Application Specialist certifications are primarily for office workers who use
Microsoft Office programs as a vital part of their job functions. These certifications cover the entire
Microsoft Office Suite, encompassing Word 2007, PowerPoint® 2007, Excel® 2007, Outlook® 2007
and Access® 2007, as well as Windows Vista®.

Microsoft Microsoft Microsoft

Word Excel Outlook
Creating and Customizing Creating and Manipulating Data Managing Messaging
Documents
Formatting Content Formatting Data and Content Managing Scheduling
Working with Visual Content Creating and Modifying Formulas Managing Tasks
Organizing Content Presenting Data Visually
Reviewing Documents Collaborating and Securing Data Managing Contacts and Personal
Contact Information
Sharing and Securing Content Organizing Information

MICROSOFT OFFICE CERTIFICATION EXAMS

 
Certiport is the world leader in standards-based certification solutions that enable personal and
professional advancement through globally portable credentials. To this end, we provide certification
and services to help individuals to achieve more, distinguish themselves, and advance in today's
academic and professional environments.

The HOPE Project is a Certiport Authorized Testing Center. All students will take all of their
Microsoft Office Suite Exams here at the HOPE Project facility. Each student will receive retake
vouchers for each exam. The retake voucher allows the student to retake the same exam 14 days after
the initial exam.

 
COMPTIA TRAINING

 
The latest version of CompTIA A+ is CompTIA A+ 2009 Edition. Two exams are necessary to be
certified: CompTIA A+ Essentials, exam code 220-701; and CompTIA A+ Practical Application, exam
code 220-702.
CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional with
at least 500 hours of hands-on experience in the lab or field. It tests for the fundamentals of computer
technology, networking and security, as well as the communication skills and professionalism now
required of all entry-level IT professionals.

CompTIA A+ Practical Application is an extension of the knowledge and skills identified in

CompTIA A+ Essentials, with more of a "hands-on" orientation focused on scenarios in which
troubleshooting and tools must be applied to resolve problems.
 

W HY C ERTIFY ?
Information technology, even in a tough economy, is a rapidly growing field, and the amount of
knowledge that IT professionals have cuts a wide swath. CompTIA certifications help to train and
identify qualified, knowledgeable employees and match them with employers who have jobs to fill.
Earning a certification not only proves you have the right skills, but also the dedication and
commitment to your IT career to continue learning.

CompTIA certifications are trusted because they are such an accurate predictor of employee success.
When developing an exam, CompTIA engages international focus groups and recruits subject matter
experts from around the world to define programs, write, review and participate in beta exams.
CompTIA certifications are built with the knowledge of experts and industry leaders from the public
and private sectors, including training, academia and the government.

 
HDI SUPPORT CENTER ANALYST TRAINING
 
Certification
This certification verifies that front-line technical support professionals possess the knowledge and
skills required to provide quality service and support. It ensures they understand service management
processes and best practices, while providing a competitive edge for career advancement.

Training
Help desk professionals and support center analysts provide front-line support and act as the primary
contact for customers. It is important that these service desk professionals provide the highest quality
customer care with every interaction.

HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing
problem-solving and troubleshooting skills, call-handling procedures, incident management,
communication skills, and an introduction to ITIL® processes.

Course Outline
Unit 1: Evolution of the Support Center Unit 5: Call Handling Procedures

Evolution of the Support Center Total Contact Ownership

Role of the Support Analyst Procedures for Call Handling
Support Center’s Role in the Business
Unit 6: Communication Skills
Unit 2: Strategic Framework
Communication Process
Strategic Perspective Cultural Sensitivity
Service Level Agreements Vocal Elements
Standard Operating Procedures Active Listening
Business Alignment Incident Documentation
Writing Skills
Unit 3: Service Delivery Methods and Technology
Unit 7: Problem-solving and Troubleshooting Skills
Service Delivery Methods
Telephony Systems Problem-solving Skills and Types of Thinking Questioning
Service Management Systems Skills
Solve Incidents with IMPACT
Unit 4: Support Center Processes and Operations Additional Customer Service Skills
Root Cause Analysis
Best Practices for IT Service Management
ITIL Service Support Unit 8: Maximizing Effectiveness
Security Management
Knowledge Management Your Customer’s Psychological Needs
Quality Assurance Handling Conflict
Handling Difficult Customer Behaviors
Stress Management
The Power of a Service Attitude
Managing Your Use of Time
Managing Your Career

 
 ADDITIONAL MICROSOFT APPLICATIONS

The two most widely used operating systems are Windows XP and Windows Vista. To properly
prepare you for a successful career as a helpdesk or application support professional you will learn
both operating systems.

 
In this advanced course, students will learn how to navigate the folder hierarchy and search for files by
using My Computer and Windows Explorer, and manage files and folders by using the Recycle Bin,
customize the Windows XP user interface, perform advanced file and folder tasks, manage printers and
print jobs, and administer user accounts.

Students will learn how to use the Start menu, move and resize windows, manage files and folders, and
perform content searches. They will also create shortcuts, change system settings, and browse the Web
with Internet Explorer 7, spyware, manage user accounts, change file attributes, and create a complete
PC backup. They will also learn how to manage the print queue, enable file sharing, use Windows
Meeting Space, and publish a calendar.

 
Students will learn how to use the Start menu and taskbar; move and resize windows; create and
manage files, folders, and libraries; edit file metadata; and search for content on their computers.
Students will also create shortcuts, use gadgets, and change system settings. Finally, students will
browse the Web with Internet Explorer 8, add sites to their Favorites lists, and add RSS feeds.

 
MICROSOFT SHAREPOINT SERVICES 3.0 –
Windows SharePoint Services helps teams stay connected and productive by providing easy access to
the people, documents, and information they need to make more informed decisions and get the job
done. Enhancements in Windows SharePoint Services 3.0 make it easier than ever to share documents,
track tasks, use e-mail efficiently and effectively, and share ideas and information.

• Provide a single workspace for teams to

coordinate schedules, organize documents,
and participate in discussions—within the
organization and over the extranet.

• Easily author and manage documents, and

help to ensure their integrity with enhanced
features including the option to require
document checkout before editing, the
ability to view past revisions and restore to
previous versions, and the ability to set
document-specific security.  

• Help people and teams stay on task with a variety of communication features that let users
know when actions are required or important changes are made to existing information or
documentation, including announcements, sophisticated alerts, surveys, and discussion boards.

• Provide creative forums for brainstorming ideas, building knowledge bases, or simply
gathering information in an easy-to-edit format with new templates for implementing blogs
(also known as weblogs) and wikis (Web sites that can be quickly edited by team members—
no special technical knowledge required).

• Stay productive while mobile with enhanced support for offline synchronization through
Microsoft Office Outlook 2007 that users can use to manage document libraries, lists,
calendars, contacts, tasks, and discussion boards even offline, and to synchronize changes when
reconnected to the network.

 
MICROSOFT SHAREPOINT SERVICES 3.0 – SAMPLE WEBPAGE

   

 
DIMDIM – WEB CONFERENCING SOFTWARE
Dimdim is a very simple to use browser-based web conferencing service. You can show presentations,
collaborate via whiteboards, chat, talk and broadcast via webcam with absolutely no download
required to host, attend or even record meetings.

Incredibly Easy. Dimdim sports a very simple user

interface so you can focus on your meetings - not the
technology. What’s more, the people you invite to your
meeting do not have to install anything - even to
broadcast audio or video. A single click starts your  

meetings.

Absolutely Free. Our free version isn’t a feature-limited trial. Dimdim Free boasts a powerful feature
set allowing anyone, anywhere to host meetings with up to 20 people. Dimdim Pro and Dimdim
Enterprise do more.

Share Anything. A single click is all it takes to share PowerPoints, PDFs, whiteboards, web pages,
even your entire computer screen. Another click to easily pass control of the meeting to any attendee.

See and Hear Everything. See the presenter’s live video and computer screen while hearing multiple
voices over IP (VoIP). Hosts can pass the microphone or webcam* around with a single click and
adjust video quality. All this with no plug-in needed.

Everyone Can Join. Large meetings are no problem. Each attendee shows up in a list where
microphones, webcams* and other presenter controls can be assigned with a single click.

Multi-user Everything. All attendees can simultaneously annotate a presentation, mark up a

whiteboard, send instant messages and broadcast their audio and video – while they record the session.
Hosts can enable any attendee to take control and share their PowerPoints, PDFs, whiteboards, web
pages, and their desktops.

   
www.dimdim.com 
SNAGIT – SCREEN CAPTURE SOFTWARE

SnagIt is a screenshot program that operates under the Windows operating system. It is distributed by
TechSmith, who also distribute Camtasia Studio. SnagIt replaces the native Print Screen function with
additional features. It contains most features needed by technical writers (scrolling page screenshots
and automatic 'trim edges' function, for example)

Capture
If you can see it, you can snag it. Don't waste time cropping your captures. Snag exactly what you
need, with just a click.

Profiles make it easy.

Snagit comes with eleven preset buttons that make screen capture a cinch! Capture a region of your
screen, text from a window, the contents of a tall page that scrolls, all the images on a Web page, you
get the idea. 

 
REMOTE DESKTOP SUPPORT SOFTWARE

Bomgar enables remote control of PCs, servers and mobile devices through corporate firewalls.
Support reps can see the screen, control the mouse and work as if physically present. Both the
customer and the rep connect to the appliance through outbound connections. Bomgar logs and
records every remote control session, passing no data through a 3rd party and most sessions are
clientless, lasting only for the duration of the support call and leaving no footprint on the remote
computer.

Additional remote software:

WebEx Remote and LogMe In Remote

 
 

 
TICKETING SOFTWARE
BMC Remedy Service Desk
Business Challenge

IT organizations are under pressure to supply higher levels of support to the business in the form of faster
incident resolution and improved service levels. However, incident and problem management processes are
often not standardized, and prioritization of incidents is often done without an understanding of their impact on
the business.

Business Need

• Integrate with a unified architecture for all IT service support functions

• Gain direct visibility into business priorities through integration with a single CMDB
• Merge geographically or organizationally separate help desks into a single point of control
• Identify business services affected by incidents and problems to prioritize resources accordingly
• Transition from a ‘fire-fighting’ mode to a proactive, service-oriented mode

Our Solution

BMC Remedy Service Desk is the industry’s leading incident and problem management solution. Whether
implemented as a stand-alone solution or as part of the integrated BMC Remedy IT Service Management Suite,
this robust, ITIL-based solution cost-effectively reduces the number of incidents handled, improves resolution
times, and prevents future incidents from occurring — all while improving IT staff efficiency.

Key Features & Benefits

• Gain visibility into how your IT infrastructure supports critical business services through the included
BMC Atrium CMDB
• Restore service as quickly as possible with best-practice incident management processes that manage
the entire incident resolution process
• Remove defects from the IT infrastructure, eliminate recurring incidents, and stabilize the environment
with best-practice problem management process Expedite incident resolution by providing ready access
to common solutions, known errors, and workarounds in a tightly integrated knowledge base
• Reduce call volumes and encourage user self-sufficiency by letting users search FAQs, known
solutions, and workarounds to common issues
• Improve customer satisfaction by responding quickly and efficiently to conditions that disrupt critical
services Prioritize resources and actions to resolve incidents with the highest business impact first

Additional Ticketing software:

IQTrack, AutoTask, HEAT and Service Desk  

   

 
NETWORK HARDWARE/SOFTWARE TRAINING

In addition to the core technical skills of the H.O.P.E. Project you will be introduce to several other
very useful software applications and tools as well as enterprise class hardware appliances.
 
• IDS/IPS (Intrusion Detection System) (Intrusion Prevention System)
• Antivirus/Antispyware/Malware
• Virtualization
• Network Attached Storage and Storage Area Networks
• Network monitoring
• Windows Active Directory
• VPN – Virtual Private Network
• Firewalls appliances
 
• PC imaging, create and deploy using

 
 

  
 
 The HOPE Project Training Schedule1

PHASE 1 PHASE 4
Professional Development Network Hardware/Software
1. Presentation Skills Training 1. IDS/IPS (Intrusion Detection System) (Intrusion
2. Customer Service Training Prevention System)
3. Resume Development Part 1 2. Patch/Security Management
4. Interview Skills Training 3. Antivirus/Antispyware/Malware
5. Conducting Meetings 4. Virtualization
6. Business Etiquette 5. Network Attached Storage and Storage Area Networks
7. Telephone Techniques 6. Network monitoring
8. Managing Projects 7. Windows 2003 Active Directory
9. Political Activism 8. VPN – Virtual Private Network
10. Career Coaching Part 2 9. Firewalls appliances
10. Cisco Router
PHASE 2 11. PC imaging, create and deploy using Norton Ghost

Operating Systems Training

1. Windows XP – Basic PHASE 5
2. Windows XP – Advanced
3. Windows Vista – Basic CompTIA A+ 
4. Windows Vista Advanced 1. Essentials, exam code 220-701
5. Windows 7 – Basic 2. Practical Application, exam code 220-702
6. Windows 7 - Advanced 3. HDI Support Center Analyst
 
Unique Software/Technical Discussion PHASE 6
1.  Internet Explorer 8
2.  Snag It
3. SharePoint Services 3.0
Career Development
4.  Network Hardware and Software discussion
1. Resume Development Part 2
2. Job Search Strategy
  3. Interview Preparation
PHASE 3 4. Career Coaching Part 2

Microsoft Office 2007  

1. Microsoft Outlook
2. Microsoft Word
3. Microsoft Excel
4. Microsoft PowerPoint

Help Desk Software

1. Bomgar 5. Remedy
2. LogMe In Remote 6. Autotask
3. WebEx 7. OpManage
4. Service Desk 7.5 8. HEAT 
                                                            
1
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