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ITD in Brief

ITD is currently a division within the International Islamic University

Malaysia (IIUM) created to consolidate efforts in providing IT services to the
campus community. It is envisioned that this unit will evolve into an entity to
undertake IT projects on a turnkey basis.

In this respect, ITD has a role as a service provider to all

Kulliyyahs/Divisions/Centres in IIUM. ITD will identify, plan and implement
IT projects as well as support and maintain its operations on behalf of the
users.

In implementing the projects, ITD will study the requirements, design and
specify the scope of work, supervise and manage the projects on behalf of the
users, test and commission the system, train and support the users, and
provide the maintenance. In some cases where, interfacing between systems is
required or where a specific application is required, ITD support personnel
will develop the application themselves.

As a part of an institution of higher learning, ITD, by accepting these roles,

will play a major role in enhancing the image of IIUM in this country and the
world.

ITD Mission and Vision

To collaborate and provide quality ICT services and support efficiently and
effectively.

Towards providing holistic ICT services for the achievement and continuation
of excellence in IIUM

ITD Objectives
 1.? To educate by training and inculcating awareness on the utilization of
ICT in IIUM community activities leading towards the development of
an Islamic ICT culture.
2.? To provide an excellent, accessible, reliable and secure ICT
infrastructure, facilities and services.
3.? To develop, implement and improve the integration of ICT systems
and tools that will further enhance productivity and efficiency in
IIUM.
4.? To provide consultation and advice in the formulation of a robust
IIUM ICT policy and guidelines for implementation.
5.? To synergise the knowledge-worker and technological advancement in
the e-university environment.

ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally

defined. In practice, the term SLA is sometimes used to refer to the contracted
delivery time (of the service) or performance. Please click here for ITD
Service Level Agreement

:: Last Updated : Friday, 15 October, 2010 ::

ITD Service Desk

The ITD Service Desk provides a central point of contact for IIUM students and staff to report
all IT problems, queries and service requests associated with the services provided by ITD. It is
designed to be the first point of contact for IT support and work towards the resolution of issues
in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping
updated with the University email account is very important, since most correspondence and
acknowledgement on service calls registered, progress and completion of your service calls is
done via the University email. You should also take note on the Report Id associated with your
service calls since referring to the Report ID when communicating with us on your service calls
would be a lot more convenient.

Hours of
: Monday to Friday : 8.00 am to 5.00 pm
Operations
Office
: Service Desk, Ground Floor, ITD
Location
Contact
: ext. 2222 or 03 - 6196 5211 (direct line)
No
Email : servicedesk@iium.edu.my

Supported Service
A full list of the services supported by the ITD Service Desk can be found in the ICT Procedures
and Guidelines.

Target Resolution Time

The target resolution time for service calls can be found in the ITD Service Level Agreement.

Procedure on ITD Service Desk Operation

Details may be referred from the ITD Service Desk Operation manual.
?

ICT Services (for students)

Getting Started
You need to have the student PIN (Personal Identification Number) in order to access the ICT
facilities and services in the University. The PIN is given to students the first time students
register themselves as new students. Accessing the facilities and services that require your
credentials will use your student matriculation number as the USERNAME and your PIN as the
PASSWORD.

IIUM Computing System

The ICS is a centralized student computing services and computer laboratories managed by ITD.
Services under the ICS are as follows:

=? Account to access ICS labs

=? Centralized Printing System
=? Centralized Storage System
=? Free Scanning
=? WiFi Access

Contact : servicedesk@iium.edu.my

myIIUM Student Portal

The myIIUM is a campus portal for the IIUM staff and students. It is accessible anywhere and
anytime via the IIUM website or the URL http://my.iiu.edu.my . You have to use your
matriculation number and PIN to log in to the portal. The portal acts as the main gateway to
many online resources of the University. The single sign-on capability of the myIIUM portal
provides convenient access to various online resources with only one login step.
Contact :
URL : my.iiu.edu.my

Learning Management System (e-Learning)

This is a web-based e-learning solution which provides members of the University a platform to
develop, implement and share knowledge effectively to improve the students' learning process.
Contact : elearn@iium.edu.my
URL : elearn.iiu.edu.my / my.iium.edu.my (Access via myIIUM Student Portal )

IIUM Student Email

IIUM Wireless Service

The IIUM Campus Wireless Service allows students to access the University network from
laptops. At present, only certain areas required students to enter their username and password
credentials to access the wireless service.
Contact : servicedesk@iium.edu.my

Other Online Services

Access to these resources via the myIIUM Student Portal will ease you in remembering all the
different USERNAME and PASSWORD. Among online services developed by ITD for IIUM
students are as follows:

=? Confirmation Slip
=? Confirmation Letter
=? APT / EPT Result Slip (For new students)
=? Financial slip (*Financial Slip can be view via Student Portal)
=? Exam Slip
=? E-Counseling

Contact : servicedesk@iium.edu.my
URL : my.iium.edu.my (Access via myIIUM Student Portal)
ICT Services (for staff)

myIIUM Staff Portal

The myIIUM is a campus portal for the IIUM staff and students. It is accessible anywhere
and anytime via the IIUM website or the URL http://my.iiu.edu.my . You have to use your
email username and password to log in to the portal. The portal acts as the main gateway to
many online resources of the University. The single sign-on capability of the myIIUM portal
provides convenient access to various online resources with only one login step.
Contact :
URL : my.iiu.edu.my
Learning Management System (e-Learning)
This is a web-based e-learning solution which provides members of the University a platform
to develop, implement and share knowledge effectively to improve the students' learning
process. Among others, course instructors are able to share course materials exclusively with
the course attendees, announce course related events, create forum to facilitate online
discussions as well as managing course assessments.
Contact : elearn@iium.edu.my
URL : elearn.iiu.edu.my / my.iium.edu.my (Access via myIIUM Student Portal )

IIUM Staff Email

Acquiring the University email for a new staff is a must. The current practice requires you to
apply for the IIUM email account online via http://webmail.iiu.edu.my . You may also
request to requestmail@iiu.edu.my. Consistent accessing and managing your University
email is very important. One of the University paper-less initiatives stresses on the use of
University email in the announcement of University events and activities.
Contact : requestmail@iiu.edu.my

IIUM Wireless Service

The IIUM Campus Wireless Service allows staff to access the University network from
laptops. At present, only certain areas required staff to enter their username and password
credentials to access the wireless service.
Contact : servicedesk@iium.edu.my

e-Meeting
Some of the University's meeting is administered, managed and done using the University E-
Meeting System. This is one of the paper-less initiatives implemented throughout the
University. If you are a new member to a meeting done via the E-Meeting System, your
account will be created by the meeting secretariat. If you wish to run an E-Meeting System,
you may submit your request to the ITD Service Desk at servicedesk@iiu.edu.my .

Staff Web Hosting

This service allows you to have your web page hosted on the University server. The web
hosting facility is only available to IIUM staff that has an email account registered with the
domain name iiu.edu.my. Your website's URL will look like the following:

http://staff.iiu.edu.my/<youremailaccount>

Storing and Sharing of Files

You may manage your files and documents in the internet from anywhere in the world. You
may create various folders to keep your files, and if you wish you can share these folders with
other members of the University community. These services are available via
Calendering/File Sharing/Forum of the myIIUM portal .

Personal Calendar
You may manage your personal calendar and share your events to anyone in the community.
Others in the community may also share their events with you. Your personal calendar is
accessible from anywhere and anytime, as long as you are connected to the network and have
access to the Calendering/File Sharing/Forum (AIMS)module of the myIIUM portal .

Community Modules
These are available also via the Calendering/File Sharing/Forum(AIMS) module of the
myIIUM portal . The features available in the community modules are:

=? Shoutbox
=? Forum
=? Community Centre
=? News
=? Calendar

Software for Teaching and Administration

List of available software for teaching and administration is available from the ICT
Procedures and Guidelines. For more details on related matters, please contact the ICT
Coordinator/ICT Liaison Officer of your Kulliyyah/Division/Centre, or email to
servicedesk@iiu.edu.my .

ICT Training
Most training is administered centrally by Management Services Division. The functions of
ITD in relation to ICT trainings are as follows:

=? Provide training to the Kulliyyah/Division/Centre whose application systems were

developed by ITD.
=? Coordinate trainings for the Kulliyyah/Division/Centre whose application systems
were out-sourced by a third-party, and managed by ITD.
=? Conduct awareness session/training to the University community on general ICT
services provided by ITD to the University community.

Other University Online Services

For staff, different online resources of the University require different USERNAME and
PASSWORD to use. Please contact the respective University service providers for more
details on the USERNAME and PASSWORD, and other matters related to the services.
Access to these resources via the myIIUM portal will ease you in remembering all the
different USERNAME and PASSWORD.

Please Click Here for ICT Services Catalogue for Staff

:: Last Updated : Friday, 15 October, 2010
Executive Summary of ICT Strategic Plan

The University¶s ICT Strategic Plan includes a commitment to develop a

comprehensive ICT Strategy for Kulliyyah/Centre/Division and other branch
campuses. This ICT Strategic Plan describes the major requirements and
processes required for the IIUM to move into a new ICT era.

Ê

 

The aim of the ICT Strategic Plan is to enable all Kulliyyah/Centre/Division to

offer their staff the best ICT services. The ICT Strategic Plan is a proposed
comprehensive development, deployment and support of ICT services and
infrastructure. The main priorities areas of this Strategic Plan are Teaching
and Learning, Research and Administrative activities.

 

The University began the development of its ICT Strategic Plan in January
2006. A number of workshops were held by the Information Technology
Division which has been described as Strategy Development to create an ICT
Strategic Plan. The brainstorming sessions during the workshop were
conducted with the participations from various experts in the related areas such
as Teaching and Learning, Administration, Research and Consultancy, Student
Development, ICT Infrastructure, Library Facilities and Financial aspects.
These outcomes were then prepared as a report and finally as a plan for
implementation.

ÊÊ

The outcomes of the IIUM ICT Strategic Plan is a long term approach and well
coordinated of the ICT infrastructure development, information sharing and a
robust ICT Policy and Governance. The other outcomes can be considered
under the following headings:

Ê
 ! 

ICT has contributed many essentials administrative process in IIUM such as

Financial System, Students Information System, Asset Management, Alumni,
E-Learning, Student Co-Curricular Activities, HRMS etc. Almost 90% of the
administrative system developed in-house by the Information Technology
Division.

ICT environment has supported many critical decision making as well as to

materializes the Vision and Mission of IIUM. A single access point to
multiple application system and databases is required to support the fast and
effective decision making process.

 
  ! 

The demand of ICT usage in Teaching and Learning increase tremendously

year by year. The ICT has complemented the existing traditional teaching
methods. Therefore, huge investment is needed in the system to support the
administrative processes in Teaching and Learning i.e. access to teaching
resources as exposure of academic staff to the new technologies.

The excellent infrastructure in ICT is required to support Teaching and

Learning which includes the Learning Management System (LMS). The
development of LMS must continue to be competitive and useful in future.

 !
 "


An excellent research ICT infrastructure is required to help the initiatives to

promote research culture in IIUM. Research infrastructure will be designed to
support new research innovative. The new infrastructure to support the
research initiatives on inter-disciplinary i.e. Research Group, Cluster, Institute
and Centre. Subscription to MyRen and establishment of grid computing
facilities would be benefits to all Researchers. Integrated Research database
that easily accessible would be the priority to the Research Development in
IIUM.

#$  


The current reality showed that the Knowledge Management is not fully
implemented in IIUM. A drastic policy need to be establish so that a proper
guidance and procedures for Knowledge Management could be further develop
and utilized.

!  "
 "!

%  &


A strategic initiatives should be taken to the provision of ICT Training and

Human Resources Development. All ICT staff should have a proper ICT
training and development which integrates with their requirement and career
development. Every ICT development and policy making should also
corresponding to the training and Human Resource requirement.

! 
&
 

The ICT Strategic Plan describes the principles and the processes required to
deliver the ICT environment in IIUM. The strategy can be divided into five
categories:

! 
Balanced ICT Governance and Robust ICT Policy

! 
Strategic Infrastructure Requirements

! 
Human Resource Development

! '
Promotion of Virtual Research Community

! '
To promote usage of ICT in Teaching and Learning

The focus of the strategies would be divided into two phases of

implementation:

 ()**+,)**-
In this phase, the IIUM should focus on the Strategy I and Strategy V which is
to improve the existing policy and to promote the usage of ICT in Teaching
and Learning especially the utilization of Learning Management System
(LMS).

 ()**.,)*//
In this phase the focus should be Strategy II, III, and IV. The emphasize on the
Strategy III and Strategy IV inline with the IIUM strategic target to become a
Research University by 2010.

 

The ICT Strategic Plan recommends the categorization of ICT priorities due to
the followings:

1.? Budget limitation

2.? Emphasize on Staff Development Plan
3.? The need to review the existing ICT Governance and
 4.? The IIUM Strategic Targets.

The proposed implementation according to the categorization of ICT priorities

has been described in the Strategy Implementation.

List of Project for year 2010 ICT Governance Department (ITG) | Project Based for
Application Department (PEARL) | Network Telecommunication Department (NAT) | Email
System, Databases, Security and R&D(REDS)| ICT Governance Department (ITG)
No Plans Timeline
Single sign-on for Non Academic Student System
1 December
(Concept µunder one roof¶ for all applications belong to STAF )
2 Online Counseling Record System September
(A new system development. Required coordination between CSD
Gombak & Kuantan and ITD Gombak & Kuantan )
3 Payment module in Student Programme Record System (SPRS) December
4 Mahallah pre-registration (version 2) March
(2nd version of online pre-registration of mahallah for dwi semester
and integrated with SRMS )
5 New website (Rebranding & Restructuring) May
6 University Wikipedia* for Lecturer February
7 Part-time Recruitment Database System November
8 Online Application for Financial Assistance System (FAS)** December
Single sign-on for Non Academic Student System (Concept µunder
9 December
one roof¶ for all applications belong to STAF )
10 Online Counseling Record System September
(A new system development. Required coordination between CSD
Gombak & Kuantan and ITD Gombak & Kuantan )
11 Payment module in Student Programme Record System (SPRS) December
12 Mahallah pre-registration (version 2) March
(2nd version of online pre-registration of mahallah for dwi semester
and integrated with SRMS )
13 Online Research Registration System (ORIS) July
14 In house customization of LMS ± layout and transfer of cam -entry July
from assessment module.
(In house development for LMS enhancements. Enhancement
includes
1st page layout and transfer of marks from assessment module into
 CAM)
15 Staff Exit Clearance System February
16 Executive Information System December
(EIS also known as IIUM Data Warehouse. It manages related info
of IIUM ± Students, Staff, Publication and Research )
Policy of access to Kuliyyahs
17 (Create and add new checking in the system/database table policy July
based on the CPS requirement )
18 Evaluation module for PG Sept
(Automatically evaluate student with minimum entrance requirement
into PG system)
International Evaluation for UG
19 (Automatically evaluate student qualification to enter IIUM based on July
percentage/merit/point of the score and CGPA of students)
20 Enhancement of Language System October 2009 -
(Implementation of new grading of English Placement Test for new April 2010
intake students and currently enrolled students)
21 Online Biodata Update for PG June
22 Online Offer Letter for PG March
23 Management of Lecturer Biodata September
24 Change of intended programme module March
(Enhancement of change of programme module for bridging and
PRSS students )
Online application form for admission into UG programme ±
25 April
Malaysian qualification
26 Online biodata update for new students June
27 Application form for ex-CFS to BEDU programme system July
28 Online application form for admission into double degree programme
November 2009 ±
29 Re-modification of OFIS
February 2010
30 Management of student non academic system from CFS database to November 2009 ±
Gombak database (SRMS for CFS) January 2010
November 2009 ±
31 Venue Management System
April 2010
32 Enhancement of RWP
Network Telecommunication Department (NAT)
No Plans Timeline
 Deployment and Upgrading of IIUM IP Telephony System ( Phase 2) ±
Gombak and IMC

=? To improve/ upgrade current telephone system in Gombak and

1 September
Kuantan Campuses.
=? To enable telephone integration with existing networks.
=? Free of charge calls between campuses.

2 Expansion of IIUM Video Conferencing System June

=? Facilitate teaching, learning, research and administrative activities.

=? Centralized /manageable schedule for video session.
=? Video streaming capabilities.

2nd Upgrading of IIUM Internet and VPN

3 =? Increase current bandwidth due to increasing number of wifi users. May

=? To facilitate Research and consultancy.

4 Deployment of Live Radio Streaming Servers for HS March

=? To enable radio streaming via network.

Ultra Fast Performance Grid with MIMOS

=? To enable research collaborations with MIMOS.

5 =? Various Software Applications resides at MIMOS are accessible for March
usage.
=? Promote Virtual Research Community.

Email System, Databases, Security and R&D(REDS)

No Plans Timeline
Outlook Live@Edu student email migration

=? Migration from Hotmail Interface to Outlook interface to be inline with

1 June
staff email which is on Outlook platform
=? Better administrative and reporting capabilities.

2 LDAP authentication of Mailmarshal (SMTP and content filtering servers) September

=? Centralized authentication and authorization

 Full DMZ for ITD Gombak Data Centre

3 =? Single point of entry for complete protection and monitoring of December

network activities

4 Web Application Vulnerabilities Test August

=? Find out and eliminate possible security and application vulnerabilities

in web applications
=? Recommend best practices for security in web applications

Deployment of Content Filtering for all IIUM Campuses

5 =? Reduce web latency via proxy/cache April

=? Filtering unwanted websites

6 Microsoft Exchange December

=? Awareness sessions
=? Clinics

FAQs
Eg:
V $ 0 
 1

Web-based email allows you to send and receive email through your Web
browser. IIUM Webmail is available at http://webmail.iiu.edu.my. Simply
enter your Email ID and password.

Top


  2" 

Enter your Staff Number to request your IIUM Email Address. Email can only
be requested if your personal record is in our database. Please request your
email online or email to requestmail@iiu.edu.my.

Top
 2" "

You may check the status of your email application after four(4) hours of
submitting your request. Please call 2222 if you encounter any problems
regarding your request status."

Top

$ 

You can access IIUM webmail using the form on the right bar or go to
http://webmail.iiu.edu.my.

Top


  
 

An inactive email account which exceeds a period of one(1) year will be

disabled. Please contact email administrator to re-activate your account.

Top

$
3 "!  
 " "45&!

Please refer to the link given

http://www.iiu.edu.my/email/outlooksetup.shtml

Top

$  

 2"6
 5 7 
   81

Users will receive a reminder if their mailbox exceeds 60MB but below 80MB.
Users account will be automatically blocked if their mailbox exceeds 80MB.
User account will be automatically re-enabled once their mailbox falls below
60MB.

Top

$
 "!& $!9

Login to IIUM webmail. Select Options and click the Change Password link.

Top
?

?
 Online Tutorial myIIUM Portal

=? How to Login to myIIUM (for staff)

=? How to Login to myIIUM (for student)
=? How to Reset External Application Password
=? How to Update/Check Account Information(Staff)
=? How to Update/Check Account Information(Student)

How to use Outlook 2007 Email Spam Monitoring System - MailMarshal Single Sign-On via
myIIUM Portal

FORM ± make easy to request anything from ITD

Downloads

Form/Description Download Form

Network Request form
Download
To request new network access
Telephone Request Form
Download
To request new telephone line
Tele/Video Conferencing
Download
To request for Tele / Video Conferencing
Request for System Development Services
Download
To request for new System or for report printing
Request / Revoke Access to Database / System
Download
To request an access to the database / system
Booking of Training Lab
Download
To booking the ITD Training Lab for training purposes.
Loan of ICT Equipment
Download
To request for ICT Equipment
Workshop
Download
To request for PC repair or maintenance
Change Management
Download
To request for Change Management
?

?
nternet Browsing Issues
Date : 5 March 2010

Any probs related to ITD will be given early noticed for student n staff

Assalamualaikum wrh wbt.

Dear Users,

The Information Technology Division has found trends of latency (slowness) in the internet
browsing activity for the past several days. We have noticed that from 7.00 am to 1.00 pm,
internet activities are normal but from 2.00 pm onwards the internet seems to be crawling to go
to any sites. We can confirm that there's no major attacks. In order to mitigate the problem of
slow internet, we have done the following:

a) All social networking websites (twitter,facebook,you tube etc)are given minimal priority to the
internet during normal hours. (8.00 am - 6.00 pm). Hence, users will feel slow in accessing these
sites.

b) Flash and streaming websites are reduced to 1% during normal working hours.

c) Wireless access to students in all campuses are limited to 30Mbps.

d) We also seek cooperation from all users to shut off their computer/notebook at the end of the
working day and do not leave your computer ON 24/7. This habit has severe effect to the
performance of our internet as applications accessing internet are left online throughout the night
or over the weekend. We also found malicious activities in the wireless network due to infected
computers/notebooks. This malicious activities also contributes to the performance of the
internet. Therefore, we seek the cooperation of all users (student/staff) to protect their notebook
with the latest Anti-Virus.

Please get the assistance from your technical staff at the Kulliyyah/Institute/Centre. For central
agencies, ITD has conducted preventive maintenance and installed the latest anti-virus.

Please do not hesitate to email Servicedesk@iium.edu.my or call extension : 2222 for more
information.

Ê
 !  

% &!
6Ê 8 :
Tel : 603-6196 4883
Email (@iium.edu.my)l: razsera

 !
% &!
68:
Tel : 603-6196 4885
Email (@iium.edu.my): njumaat
!
: 3!Ê&&
 % &!
6Ê8:
Tel : 603-6196 4875
Email (@iium.edu.my): hairul_laila

& !  !
3!Ê&&
 6Ê8 :
Tel : 603-6196 4889
Email (@iium.edu.my): zarina

$!4 


"
 % &!
6 Ê8 :
Tel : 603-6196 4877
Email (@iium.edu.my): shukri@iiu.edu.my


&"  ! !
% &!
68:

Tel : 603-6196 4872
Email (@iium.edu.my): kamalnajib@iiu.edu.my

Email System, Databases, Security and R&D (REDS):

Tel : 603-6196 4872
Email (@iium.edu.my): azhar

5
"  "

!3! 

The University¶s ICT Strategic Plan includes a commitment to develop a comprehensive ICT
Strategy for Kulliyyah/Centre/Division and other branch campuses. This ICT Strategic Plan
describes the major requirements and processes required for the IIUM to move into a new ICT
era.

Ê

 

The aim of the ICT Strategic Plan is to enable all Kulliyyah/Centre/Division to offer their staff
the best ICT services. The ICT Strategic Plan is a proposed comprehensive development,
deployment and support of ICT services and infrastructure. The main priorities areas of this
Strategic Plan are Teaching and Learning, Research and Administrative activities.

 

The University began the development of its ICT Strategic Plan in January 2006. A number of
workshops were held by the Information Technology Division which has been described as
Strategy Development to create an ICT Strategic Plan. The brainstorming sessions during the
workshop were conducted with the participations from various experts in the related areas such
as Teaching and Learning, Administration, Research and Consultancy, Student Development,
ICT Infrastructure, Library Facilities and Financial aspects. These outcomes were then prepared
as a report and finally as a plan for implementation.
 ÊÊ

The outcomes of the IIUM ICT Strategic Plan is a long term approach and well coordinated of
the ICT infrastructure development, information sharing and a robust ICT Policy and
Governance. The other outcomes can be considered under the following headings:

Ê
 ! 

ICT has contributed many essentials administrative process in IIUM such as Financial System,
Students Information System, Asset Management, Alumni, E-Learning, Student Co-Curricular
Activities, HRMS etc. Almost 90% of the administrative system developed in-house by the
Information Technology Division.

ICT environment has supported many critical decision making as well as to materializes the
Vision and Mission of IIUM. A single access point to multiple application system and databases
is required to support the fast and effective decision making process.

 
  ! 

The demand of ICT usage in Teaching and Learning increase tremendously year by year. The
ICT has complemented the existing traditional teaching methods. Therefore, huge investment is
needed in the system to support the administrative processes in Teaching and Learning i.e. access
to teaching resources as exposure of academic staff to the new technologies.

The excellent infrastructure in ICT is required to support Teaching and Learning which includes
the Learning Management System (LMS). The development of LMS must continue to be
competitive and useful in future.

 !
 "


An excellent research ICT infrastructure is required to help the initiatives to promote research
culture in IIUM. Research infrastructure will be designed to support new research innovative.
The new infrastructure to support the research initiatives on inter-disciplinary i.e. Research
Group, Cluster, Institute and Centre. Subscription to MyRen and establishment of grid
computing facilities would be benefits to all Researchers. Integrated Research database that
easily accessible would be the priority to the Research Development in IIUM.

#$  


The current reality showed that the Knowledge Management is not fully implemented in IIUM.
A drastic policy need to be establish so that a proper guidance and procedures for Knowledge
Management could be further develop and utilized.

!  "
 "!

%  &

A strategic initiatives should be taken to the provision of ICT Training and Human Resources
Development. All ICT staff should have a proper ICT training and development which
integrates with their requirement and career development. Every ICT development and policy
making should also corresponding to the training and Human Resource requirement.

! 
&
 

The ICT Strategic Plan describes the principles and the processes required to deliver the ICT
environment in IIUM. The strategy can be divided into five categories:

! 
Balanced ICT Governance and Robust ICT Policy

! 
Strategic Infrastructure Requirements

! 
Human Resource Development

! '
Promotion of Virtual Research Community

! '
To promote usage of ICT in Teaching and Learning

The focus of the strategies would be divided into two phases of implementation:

 ()**+,)**-
In this phase, the IIUM should focus on the Strategy I and Strategy V which is to improve the
existing policy and to promote the usage of ICT in Teaching and Learning especially the
utilization of Learning Management System (LMS).

 ()**.,)*//
In this phase the focus should be Strategy II, III, and IV. The emphasize on the Strategy III and
Strategy IV inline with the IIUM strategic target to become a Research University by 2010.

  


" (
The ICT Strategic Plan recommends the categorization of ICT priorities due to the followings:

1.? Budget limitation

2.? Emphasize on Staff Development Plan
3.? The need to review the existing ICT Governance and
4.? The IIUM Strategic Targets.

The proposed implementation according to the categorization of ICT priorities has been
described in the Strategy Implementation.

c
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The long term-vision of Education for All in Cambodia is to ensure equal access to quality
basic education for all citizens and to prepare its citizens to play an active role in
constructing the country as well as integrating Cambodia to the knowledge-based global
community. The Ministry is introducing various initiatives to facilitate greater integration
of information and communication technology (ICT) to improve the effectiveness of
education at all levels and to produce the technologically literate, productive and critically
thinking workforce for the country. In term of Higher Education, it is stated the Policy and
Strategies on ICT in Education in Cambodia that "Since Cambodia is in serious shortage
of well-trained lecturers and professors, it is essential that universities must use its scarce
human resources to their full capacity through ICT as well as connecting learners to virtual
learning resources worldwide. The MoEYS will promote to use of ICT in teaching and
learning process, research and administration by creating a cyber campus consortium and
linking this to other virtual universities in other countries.."
According to this, some public and private universities are trying to develop their staff and
faculty to have opportunity and to study further by cooperation conducting programs or
courses of study (which are recognized each other, can be transferred and diploma or

degree can be equivalent) by using ICT.

(Cambodia)

It may not be possible to offer a full range of specialized programs. Anyhow NiDA could
develop and promote national approach to e-learning standards which contribute to the
current curriculum and staff development programs, especially in higher education. The
introduction of new technologies easier due to minimal upgrading needs, the Ministry sees
a growing scope for accessing ICT-based learning programs from other countries, with
appropriate accreditation, to fill any specialist gaps. A related opportunity is to use ICT to
enrich existing education and training programs. The Ministry sees real opportunities to
use internet-based programs to overcome these constraints and allow students to have
greater flexibility in their range of studies.
A second opportunity is to use ICT to provide more equitable access to education and
training opportunities. At present in Cambodia, much of education opportunities are
largely concentrated in the major cities and provincial towns. This means there is limited
opportunity for potential students in the rural areas. The Ministry anticipates that in the
coming years, individual education institutions will set up outreach centres in the
provinces using ICT.
A third opportunity is to use ICT for providing distance learning programs to upgrade
academic staff at various levels. In Cambodia, an immediate priority is to expand distance
learning for the faculty through ICT sensitization programs in the regional and provincial
teachers colleges. Once again, Cambodia intends to use ICT to enrich the teacher
education curriculum through accessing the internet for special studies.
:9    
In Cambodia we recognise there are many challenges associated with the development of
e-learning and ICT infrastructures, but there are many potential benefits. The Ministry
faces a number of constraints in expanding ICT in higher education. Firstly, although one
Internet Service Provider (ISP) provider offers preferential rates to MoEYS, the recurrent
costs remain significant. Another difficulty is that not all offices, faculty or schools have
connection with internet and the Ministry is investigating innovative ways of dealing with
this problem. In particular, we see opportunities in establishing links with private ICT

providers as part of a growing public/private partnership in ICT.

+9;!&!   !"

 
The Government will promote Open Source system(s) in ICT to cut costs in a long term
but also to broaden the skills and capacities of ICT professionals. Government will support
and encourage all universities and government agencies to establish computer networks
and install other ICT systems. Government will encourage and support close networking
among various training institutions in the country. Government will establish ICT
technology Park to coordinate and encourage entrepreneurships and enterprise

development.

The main conclusion is however, that the main benefits of the ICT-use for university
education are not the direct outcome of the technology itself; rather they arise from the
fact that the use of technology leads lecturers to perceive the need for rethinking
teaching methodologies and the ways in which they manage the whole process of

students¶ knowledge acquisition.(Fedro)