Professional Documents
Culture Documents
•1 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Summary
• Legend
• Training offer overview for IP Telephony
• Office Communication Solutions 2010
• For Newcomers
• For Experienced
•2 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent
Legend
VALUE ADDED OPTIONS
SOLUTION BASED
DIRECTION OF READING
STARTER PACK
•3 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent
Legend (Continued)
Associated
Profile Training course Description (including audience)
Certification
I=x h
— Course Name
Reference
C=x d
V=x d
Optional training course —
Course Name
I=x h
Training course for expert engineers in charge of complex
C=x d
Reference
V=x d configurations, installation & remote service support
POSTSALES
I=x h
Course Name
C=x d
Training course for field engineers in charge of advanced
Reference
V=x d configurations, installation and service support
Course Name
I=x h
Training course for presales engineers who design large/complex
C=x d
Reference
V=x d networking projects
PRESALES
Course Name
I=x h
C=x d
Training course for presales engineers who design standalone
Reference
V=x d projects
Course Name
I=x h
Training course for sales representatives who sell Alcatel-Lucent
SALES C=x d
Reference
V=x d Alcatel-Lucent OmniPCX Enterprises and solutions
I=x h
— —
Course Name
Reference
C=x d Fundamentals training course
V=x d
•4 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Training offer for IP Telephony
Office OmniPCX Enterprise
Communication Business Integrated
Solutions Q4, 2010 Corporate Communication Solutions Applications Communication
Solutions (BiCS)
ACSE Corporate R9
1
CP
I=30 h
Package C=32 d
ENTPTX104
OmniMessage 4365
I=4 h
ENTPTE902
Package C=13 d
OF00TX100
OmniMessage 4635 Installation &
On Site Mobility DECT Security Access I=4 h
C=2 d Advanced C=3 d Maintenance C=3 d
ENTPTE910 ENTPTE912 C=1 d
4635TE310 BICSTE210
Certified Advanced
Level 2 C=5 d
OF00TE801
Business Communication Solutions
Certified Advanced
1
CP
Level 1
I=4 h
C=5 d ACSE Business R9
1
CP DECT Expert
AP00TE085
C=2 d
ACFE BiCS Package
BICSTX001
I=16 h
C=15 d
OF00TE800 I=20 h
Package C=24 d
ENTPTX101
C=5 d
ENTPTE903
Voice Starter I=8 h
•5 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Office Communication Solutions 2010
•6 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Newcomer Learner ACFE level
VALUE ADDED OPTIONS
Extended
OmniPCX Office I=1h
C=2d Communication Server Convergence for SMB C=3d
Additional Pack C=1d
Installation DT00CTE846
OF00CTE820
OF00CTE830
STARTER PACK
Duration: I=2 h - C=2 d
ACFE Office
Office Communications I=2h Communication
Solutions Starter Pack Solutions 2010
C=2d
OF00CTE810 OF00TC1W13
30 MCQ: 45 min
FUNDAMENTALS
•5 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Newcomer Learner ACSE level
VALUE ADDED OPTIONS
SOLUTION BASED
Duration: I=4 h - C=10 d
TAP-Lab Office
ACSE Office
Communications Communications C=2d
Solutions 2010 Solutions
OF00TC2C13 OF00TA0A9
60 MCQ: 1 h / lab: 3 h
Certified Advanced
Level 2 C=5d
OF00CTE801
•6 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Newcomer Learner Added Value Options
VALUE ADDED OPTIONS
OmniTouch Call Center
Office C=2d
OF00CTE807
Extended
Communication Server C=5d
OF00CTE803
Or
Extended
OmniSwitch Stackable
Communication Server C=3d C=3d Convergence for SMB C=3d
LAN Switch R6
Starter DT00CTE846
DT00CTE845
OF00CTE833
FUNDAMENTALS
TBU30052W TGK30001W
•7 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE OXO R4/R5 to ACSE OCS 2010
VALUE ADDED OPTIONS
ACSE Office
Communications
Solutions 2010 TAP-Lab Office
OF00TC2C13 Communications C=2d
60 MCQ: 1 h / lab: 3 h Solutions
OF00TA0A9
•8 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE OCS 2007 to ACSE OCS 2010
VALUE ADDED OPTIONS
ACSE Office
Communications
Solutions 2010
OF00TC2C13
TAP-Lab Office
60 MCQ: 1 h / lab: 3 h
Communications C=2d
Solutions
OF00TA0A9
•ACSE Office
Communication I = 10 h
•Solutions 2007 to Or
2010 upgrade
•OF00WTE823 or C=2d
OF00CTE823
FUNDAMENTALS
•9 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE OCS 2008/09 to ACSE OCS 2010
ACSE Office
Communications
Solutions 2010 Note: Questions based on
OF00TC2U14 topics of this upgrade course
20 MCQ: 45 min
ACSE Office
Communications
Solutions 2008 to 2010 I=5h
Upgrade
OF00WTE822
FUNDAMENTALS
•10 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE Spring to Fall OCS 2010
•ACSE Office
Communication
•Solutions 2010 Spring I=3h
to Fall upgrade
•OF00WTE821
FUNDAMENTALS
•11 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACFE OCS 2010 to ACSE OCS 2010
VALUE ADDED OPTIONS
ACSE Office
Communications
Solutions 2010
OF00TC2C13
60 MCQ: 1 h / lab: 3 h
OmniPCX Office
Additional Pack C=2d
OF00CTE820
FUNDAMENTALS
•12 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Business integrated Communication
Solution - R 2.x
•7 | IP Telephony Training Offer | April 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Business integrated Communication Solution - R 2.x
Postsales - Newcomer Learner
•STARTER PACK
ACFE BiCS R2
BICSTC2C0
30 MCQ: 45 min
•6 | Alcatel-Lucent Business integrated Communication Solution Training Offer | January 07, 2010 All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent Business integrated Communication Solution - R 2.x
Postsales - Experienced Learner
BiCS Leverage for Voice & Applications Experienced BiCS Applications Leverage for Voice only Experienced
•7 | Alcatel-Lucent Business integrated Communication Solution Training Offer | January 07, 2010 All Rights Reserved © Alcatel-Lucent 2009
OmniPCX Enterprise R9.x
•8 | IP Telephony Training Offer | April 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (ACFE level)
STARTER PACK
Duration: I=8 h - C=10 d
ACFE OmniPCX
Enterprise R9
ENTPTC2C8
30 MCQ: 45 min
•6 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (ACSE Business level)
BUSINESS SOLUTION BASED
Duration: I=18 h - C=20 d
ACSE OmniPCX
•Tap Lab OmniPCX C=2d Enterprise
Enterprise or Business R9
•ENTPTA0A9 or ENTPTC0C13
C=3d
ENTPTA0A10
60 MCQ: 1 h / lab: 2.5 h
•7 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (ACSE Corporate level)
CORPORATE SOLUTION BASED
Duration: I=28 h - C=28 d
ACSE OmniPCX
•Tap Lab OmniPCX C=2d Enterprise
Enterprise Corporate R9
or
•ENTPTA0A9 or ENTPTC0C12
C=3d
ENTPTA0A10 60 MCQ: 1 h / lab: 2.5 h
•On Site Mobility DECT •Multi Site Network I=6h •Security Access I=4h
C=2d
•ENTPTE910 •ENTPTE902 C=5d •ENTPTE912 C=1d
FUNDAMENTALS
ACSE OmniPCX
Enterprise Business R9
•8 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: global view)
VALUE ADDED OPTIONS
ACSE OmniPCX
Enterprise Business R9
Starter Pack I=8h
Enterprise C = 10 d
ENTPTE900
•9 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: OmniMessage 4635)
VALUE ADDED OPTIONS
ACSE
OmniMessage
4635 R5.x
4635TC0C1
40 MCQ: 45 Min / lab: 2.5 h
•OmniMessage 4635
C=5d
Expert
•4635TE312
•OmniMessage 4635
C=3d
Advanced
•4635TE310
FUNDAMENTALS
•10 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: Hotel/Healthcare)
VALUE ADDED OPTIONS
ACFE
Hotel / Healthcare
ENTPTC2C3
30 MCQ: 45 min
•11 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: OmniMobility DECT)
VALUE ADDED OPTIONS
ACSE
OmniMobility
DECT
AP00TC0C0
40 MCQ: 45 Min / lab: 2.5 h
•12 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: 8440 Messaging Services)
VALUE ADDED OPTIONS
•Advanced C=2d
•8440TE601
ACFE OmniTouch
•Starter 8440 MS R6
C=3d
•8440TE600 8440TC1C1
30 MCQ: 45 min
FUNDAMENTALS
•13 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced already Business R8 Certified
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
Corporate R9
ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h
•Multi Site Network I=6h •Security Access I=4h •On Site Mobility DECT C=2d
•ENTPTE902 C=5d •ENTPTE912 C=1d •ENTPTE910
•Tap Lab OmniPCX C=2d
Enterprise or
•ENTPTA0A9 or
C=3d
ACSE OmniPCX ENTPTA0A10
Enterprise
•R9.0 to R9.1 upgrade I=3h Business R9
•ENTPWB970 ENTPTC0U13
20 MCQ: 45 Min
•Upgrade
•R8.x to R9 C=3d
•ENTPTE920
FUNDAMENTALS
ACSE OmniPCX
Enterprise Business R8
•14 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced not yet Business Certified
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
Corporate R9
ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h
•Multi Site Network I=6h •Security Access I=4h •On Site Mobility DECT C=2d
•ENTPTE902 C=5d •ENTPTE912 C=1d •ENTPTE910
•Tap Lab OmniPCX C=2d
Enterprise or
•ENTPTA0A9 or
C=3d
ACSE OmniPCX ENTPTA0A10
Enterprise
•R9.0 to R9.1 upgrade I=3h Business R9
•ENTPWB970
ENTPTC0C13
60 MCQ: 1 h / lab: 2.5 h
•Upgrade
•R8.x to R9 C=3d
•ENTPTE920
FUNDAMENTALS
•OmniPCX Enterprise
Business R8
•15 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced already R8 Corporate Certified
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade I=3h Corporate R9
•ENTPWB970 ENTPTC0U12
20 MCQ: 45 Min
•Upgrade
C=3d
•R8.x to R9
•ENTPTE920
FUNDAMENTALS
ACSE OmniPCX
Enterprise Corporate R8
•16 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced not yet R8 Corporate Certified
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade I=3h Corporate R9
•ENTPWB970 ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h
•Upgrade
C=3d
•R8.x to R9
•ENTPTE920
FUNDAMENTALS
•OmniPCX Enterprise
Corporate R8
•17 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced on BiCS telephony
ACFE OmniPCX
Enterprise R9
ENTPTC2C8
30 MCQ: 45 min
•18 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
www.alcatel-lucent.com
EMG Education and Partner Programs
•19 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent Office Communication Solutions
Starter Pack
DURATION METHODS
2 hours Virtual self-paced training on the computer. 2 hours before c-learning
PUBLIC
Technicians in charge of the installation of the Office Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Office Communication Solutions
• Ensure the installation and the commissioning of the Office Communication Solutions:
• Alcatel-Lucent OmniPCX Office
• Alcatel-Lucent OmniSwitch 6250/6400
• Setup the remote management access
• Save the database
PREREQUISITES
• To have knowledge of daily PC use
• To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)
PROGRAM DESCRIPTION
PUBLIC
Engineers in charge of installation and configuration of Alcatel-Lucent Office Communication Solutions
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians in charge of the configuration of the Alcatel-Lucent OmniPCX Office
OBJECTIVES
At the end of the course, the participant will be able to:
• configure the voice services of the Alcatel-Lucent OmniPCX Office:
• Voicemail & Groups
• Multiset
• PIMphony
• Outgoing and incoming calls services
PREREQUISITES
• To have attended the Office Communication Solutions Starter Pack training course (Ref.: OF00CTE810EN)
or to prove equivalent knowledge
PROGRAM DESCRIPTION
DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour before c-learning
PUBLIC
Technicians and Engineers in charge of the installation of the Alcatel-Lucent Extended Communication Server
OBJECTIVES
At the end of the course, the participant will be able to:
• Ensure the installation and the commissioning of the Alcatel-Lucent Extended Communication Server
• Setup the remote management access
• Save the database
PREREQUISITES
• To have attended the Office Communication Solutions Starter Pack training course (Ref.: OF00CTE810EN)
or to prove equivalent knowledge
PROGRAM DESCRIPTION
DURATION METHODS
hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
PUBLIC
This course targets experienced technicians/engineers working on OmniPCX Office and Office Communications
Solutions ranges. They are in majority ACFE certified or of an equivalent level. The main objectives are the
deployment of VoIP (IP Touch, IPPimphony) on an OmniPCX Office through a switch, and the deployment of
WAN/VPN connections between remote OmniPCX Office systems.
This course is also proposed in addition to Office « Newcomer » training tracks for newcomers.
OBJECTIVES
At the end of the course, the participant will be able to:
• Set-up and manage the OmniSwitch 6250 and 6400 in a SMB environment
• Manage the switches in a stackable configuration
• Configure and maintain the main network features like VLANs, routing
• Use QoS to ensure the levels of services required by applications like Voice over IP
PREREQUISITES
• Be familiar with the set-up and administration of the Office Communication Solutions: Office
Communications Solutions Level 1 OF00TE700 level.
PROGRAM DESCRIPTION
DURATION METHODS
4 hours Virtual self-paced training on the computer. 4 hours before c-learning
PUBLIC
Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office
Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Alcatel-Lucent Office Communication Solutions
• Install and configure the voice services of the Alcatel-Lucent OmniPCX Office:
• Hardware & Terminals
• Voicemail & Groups
• PIMphony
• Trunk groups (ISDN, Analogue)
• Outgoing and incoming calls services
• Database saving and restoration
• Remote management and maintenance access
• Install the Alcatel-Lucent Extended Communication Server
• Install the Alcatel-Lucent OmniSwitch 6250/6400
PREREQUISITES
• To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office
Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the advanced voice services of the Alcatel-Lucent OmniPCX Office:
• Accounting
• 6 party conference
• ARS
• Multi-company
• Multi-secretary
• Public SIP networking
• Realize the maintenance of the Alcatel-Lucent OmniPCX Office
PREREQUISITES
• To have attended the Office Communication Solutions Certified Advanced Level 1 training course
(Ref.: OF00CTE800EN) or to prove equivalent knowledge
PROGRAM DESCRIPTION
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent Office Communication
Solutions
DURATION METHODS
2 days Practical sessions with tutorials (TAP LAB)
PUBLIC
Engineers in charge of installation, configuration and maintenance of the Alcatel-Lucent Office Communication
Solutions.
OBJECTIVES
To get additional practice on the Alcatel-Lucent Office Communication Solutions.
PREREQUISITES
To have experience in installing and maintaining the Alcatel-Lucent Office Communication Solutions.
And/or to have attended the Alcatel-Lucent Office Communication Solutions curriculum.
DURATION METHODS
1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.
OBJECTIVES
At the end of this course the student will understand:
• key IP technologies
• the role of IP Technology in the enterprise
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
PROGRAM DESCRIPTION
The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve
Shepard. It provides essential background on key IP technologies and their use in today's Enterprise.
1. Intro to IP
2. Early Internet History
3. Internet Mgmt
4. Layered Protocols
5. IP Addressing
6. Routing in IP
7. TCP and UDP
8. MPLS
DURATION METHODS
0.40 hour Virtual self-paced training on the computer.
PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe where Local Area Networks came from
• Describe the current status of LANs
• Describe where LANs are heading in the enterprise
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
PROGRAM DESCRIPTION
In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the
Enterprise.
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Business Partner systems engineers or end-user network engineers who deploy network solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• Deploy and support a network comprised of Alcatel-Lucent’s OmniSwitch 6250, 6400 and 6850/6855 Series
of switches.
PREREQUISITES
• To have attended the on-line course DT00WB809: OmniSwitch Series or equivalent experience
• To have a good understanding of networking concepts as IP, Dynamic routing protocols, Layer 2 availability
features as Spanning Tree and Link aggregation, Quality of Service concepts…
PROGRAM DESCRIPTION
• Setup the user interface with the switch: telnet, Webview or SNMP
• Implementation of VLANs and rules for static and dynamic port association
• Prevention of STP forwarding Loops by setting up the spanning tree protocols: IEEE802.1d, IEEE802.1w,
IEEE802.1s
• Definition of QoS parameters in order to meet the service levels required by applications: 802.1q, Priority
queues, Traffic prioritization, Bandwidth management, Queue management
• Activate the user access control features on the switch: 802.1X, LPS, ACL, Access Guardian, UNP
• Coverage of basics diagnostic tools as Port mirroring, Port monitoring and Log files.
DURATION METHODS
hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
PUBLIC
This course targets experienced technicians/engineers working on OmniPCX Office and Office Communications
Solutions ranges. They are in majority ACFE certified or of an equivalent level. The main objectives are the
deployment of VoIP (IP Touch, IPPimphony) on an OmniPCX Office through a switch, and the deployment of
WAN/VPN connections between remote OmniPCX Office systems.
This course is also proposed in addition to Office « Newcomer » training tracks for newcomers.
OBJECTIVES
At the end of the course, the participant will be able to:
• Set-up and manage the OmniSwitch 6250 and 6400 in a SMB environment
• Manage the switches in a stackable configuration
• Configure and maintain the main network features like VLANs, routing
• Use QoS to ensure the levels of services required by applications like Voice over IP
PREREQUISITES
• Be familiar with the set-up and administration of the Office Communication Solutions: Office
Communications Solutions Level 1 OF00TE700 level.
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians and engineers in charge of the configuration and the maintenance of the Alcatel-Lucent OmniPCX
Office with OmniTouch Call Center application
OBJECTIVES
At the end of the course, the participant will be able to:
• Configure & maintain OmniTouch Call Center Office solutions
• Configure the Supervision application
• Configure the Agent application
• Configure the Statistics application
PREREQUISITES
• To have attended Office Communication Solutions Certified Advanced Level 2 training course
(Ref.: OF00CTE801EN)
PROGRAM DESCRIPTION
To describe and use the OmniTouch Call Center Office installation wizard
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians and Engineers in charge of the installation and the maintenance of the Alcatel-Lucent Extended
Communication Server
OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the Alcatel-Lucent Extended Communication Server main services
• Maintain the Alcatel-Lucent Extended Communication Server
PREREQUISITES
• To have attended the Alcatel-Lucent Office Communication Solutions Certified Advanced Level 2 training
course (Ref.: OF00CTE801EN)
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians and Engineers in charge of the installation and the maintenance of the Alcatel-Lucent Extended
Communication Server
OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the Alcatel-Lucent Extended Communication Server services
• Maintain the Alcatel-Lucent Extended Communication Server
PREREQUISITES
• To have attended the Alcatel-Lucent Office Communication Solutions Certified Advanced Level 2 training
course (Ref.: OF00CTE801EN)
PROGRAM DESCRIPTION
To describe the Alcatel-Lucent Extended Communication Server platforms
DURATION METHODS
6 hours Virtual self-paced training on the computer. 6 hours before c-learning
PUBLIC
Technicians and Engineers in charge of complex installation, configuration and maintenance of
Alcatel-Lucent OmniPCX Office (Voice over IP and network features)
OBJECTIVES
At the end of the course, the participant will be able to:
• Install, configure and maintain Voice over IP and Network solutions on the OmniPCX Office
• Configure a multi-sites solution
• Install and configure network solutions on the OmniPCX Office
• Describe and manage private SIP services
PREREQUISITES
• To have attended Office Communication Solutions Certified Advanced Level 2 training course
(Ref.: OF00CTE801EN)
• To have knowledge of TCP/IP in a Microsoft environment
PROGRAM DESCRIPTION
To describe SIP
To describe IP features:
• Break-in
• Break-out
• Overflow
To configure VoIP
DURATION METHODS
1 Hour Virtual self-paced training on the computer
PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of the Alcatel-
Lucent Office Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Office Communication Solutions
• Describe, configure and maintain the new OmniPCX Office features
• Describe and install the Alcatel-Lucent OmniSwitch 6400/6250
• Ensure the installation and the commissioning of the Alcatel-Lucent Extended Communication Server
PREREQUISITES
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R7.0, R7.1 & R8.0 features
• To describe, configure and maintain the new Extended Communication Server R4.1 and R4.2 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250
PREREQUISITES
PROGRAM DESCRIPTION
DURATION METHODS
10 Hours Virtual self-paced training on the computer
PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R7.0, R7.1 & R8.0 features
• To describe, configure and maintain the new Extended Communication Server R4.1 and R4.2 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250
PREREQUISITES
PROGRAM DESCRIPTION
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent Office Communication
Solutions (ACSE Alcatel-Lucent Office Communication Solutions 2008 or 2009 certified)
DURATION METHODS
3 Hours Virtual self-paced training on the computer
PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R8.0 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250
PREREQUISITES
• To have ACSE Office Communication Solutions June 2010 Level
PROGRAM DESCRIPTION
DURATION METHODS
5 Hours Virtual self-paced training on the computer
PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R7.1 & R8.0 features
• To describe, configure and maintain the new Extended Communication Server R4.2 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250
PREREQUISITES
PROGRAM DESCRIPTION
To describe and configure the new Extended Communication Server R4.2 features
DURATION METHODS
8 hours Virtual self-paced training on the computer. 8 hours before c-learning
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone
OBJECTIVES
At the end of the course, the participant will be able to:
• Start the BiCS server
• Deploy the Hardware
• Configure the OmniPCX Enterprise
• Main Telephony services
• Perform the OmniPCX Enterprise Backup & Restore
• Perform the Level 1 maintenance on BiCS
The « + » of this training: using a customer site file, the participant will learn how to install a MidMarket
oriented OmniPCX Enterprise on a BiCS platform (cabling, system start and stop, etc.).
An IP Touch simulator describing the main set features will be given during the training to the students.
PREREQUISITES
PROGRAM DESCRIPTION
To describe the tools and the training materials provided during the training course
To describe the customer site file
To setup the BiCS Server using the Wizard
To install, save and restore the licenses
To start and stop the system
To access to the system using the available logins
To use Alcatel-Lucent OmniVista 4760 Configuration tool
To configure the IP addressing plan of the system
To describe and modify the internal numbering plan
To configure the users
To configure the basic IP parameters
To describe and configure the internal DHCP server
To configure the classes of services
To configure the groups
To configure multiline sets and associated services (sets supervision, etc.)
To configure a MLA group
To describe and configure Executive / Assistant groups
To describe and configure trunk groups:
• ISDN T0 / T2 trunk groups
• T1 trunk group (North American market)
• Analogue trunk groups
To describe and manage the system synchronization
To describe and modify the default DID translator
To describe and configure the external callback translator
To describe and configure the outgoing external calls barring
To describe and configure a simple Automatic Route Selection configuration (direct carrier, no time
dependence)
To describe and configure the calls distribution
To describe and configure an IBS DECT solution
To describe and configure speed dialing
To describe and configure an Alcatel-Lucent OmniMessage 4645 voicemail system
To save and restore the system database
To save BiCS parameters
To describe and configure a RMA solution (eRMA only)
To describe and configure voice guides and music on hold
To maintain the system (level 1)
DURATION METHODS
8 hours Virtual self-paced training on the computer.8 hours before c-learning
PUBLIC
Technicians and Engineers in charge of the installation of OmniVista 4760 and OmniTouch 8400 ICS applications
in a BiCS environment.
OBJECTIVES
At the end of the course, the participant will be able to:
• Configure the OmniVista 4760 Start Pack
o Configuration, Accounting Organization, Alarms, Predefined reports
• Configure the Instant Communicator Suite
o Telephony Services, One Number Services, Integrated Messaging Services, Teamwork services, My
Instant Communicator client
The « + » of this training:
Get the necessary skills to be able to run Applications for mid sized companies
PREREQUISITES
• To have attended the BiCS Voice Starter (BICSTE200US)
OR
• To have an ACFE level on OmniPCX Enterprise and to have attended the BiCS Installation & Maintenance
(BICSTE210US)
• To have knowledge on IT environment (DNS, eMail Server, Active Directory, Database, Web server)
PROGRAM DESCRIPTION
Phase 1: i-learning 8 hours
To discover some possible use of the Alcatel-Lucent OmniTouch 8400 ICS and My Instant Communicator on PC.
To see how to do these described features via simulation (you have access to a virtual application).
OmniVista 4760
To manage the PCX in the technical directory
To use 4760 Configuration application
• Data tree
• Filters
• Grids export & import
To manage the Alarms
• Notification by mail
To add an OmniVista 4760 user using predefined access rights
To manage Accounting parameters on OmniPCX Enterprise
To manage the accounting organization
To manage the cost configuration
• Import and export a code book
To manage the reports
• Generate predefined reports
• Export a report, schedule a report generation
To adapt parameters for database purge
To describe the OmniVista 4760 license control
Alcatel-Lucent BICS
To save and restore the databases: OmniVista 4760, 8400 ICS, OmniPCX Enterprise
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent Business integrated
Communication Solution
DURATION METHODS
Virtual self-paced training on the computer.
PUBLIC
Technicians and Engineers in charge of the installation and advanced maintenance of BiCS
OBJECTIVES
At the end of the course, the participant will be able to:
• Install a BiCS server
• Check Alcatel-Lucent Applications deployment
• Perform the Backup and Restore
• Maintain the BiCS server
PREREQUISITES
• To have an ACFE level on OmniPCX Enterprise and basic knowledge on OmniVista 4760
• To have knowledge of Linux
PROGRAM DESCRIPTION
DURATION METHODS
1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.
OBJECTIVES
At the end of this course the student will understand:
• key IP technologies
• the role of IP Technology in the enterprise
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
PROGRAM DESCRIPTION
The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve
Shepard. It provides essential background on key IP technologies and their use in today's Enterprise.
1. Intro to IP
2. Early Internet History
3. Internet Mgmt
4. Layered Protocols
5. IP Addressing
6. Routing in IP
7. TCP and UDP
8. MPLS
DURATION METHODS
0.40 hour Virtual self-paced training on the computer.
PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe where Local Area Networks came from
• Describe the current status of LANs
• Describe where LANs are heading in the enterprise
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
PROGRAM DESCRIPTION
In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the
Enterprise.
DURATION METHODS
0.25 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.
OBJECTIVES
At the end of this course the student will understand:
WAN technology
• why WAN is important to the Enterprise
• why WLAN is so important in the enterprise.
PREREQUISITES
• Proficient in Sales or Pre-Sales Skills
PROGRAM DESCRIPTION
Learn about Wireless Access Networks including what they are and what they are used for. The course also
covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out
why WAN is so important in the enterprise.
DURATION METHODS
8 hours Virtual self-paced training on the computer. 8 hours before c-learning
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone
OBJECTIVES
At the end of the course, the participant will be able to:
• To install and ensure the cabling of the system
• To check the correct start-up of the system (Boards, Users & Trunk groups)
• Activate the main phone services on terminals
• Configure the system in stand alone:
• Hardware
• Users
• Trunk groups
• Major Phone services
• Ensure the basic maintenance of the system
• Configure and activate a remote connection to the system via RMA solution
The « + » of this training: Using a real customer site file, the participant will learn the exact installation
(cabling, system start and stop, etc.) and will configure a new system from the beginning.
An IP Touch simulator describing the main set features will be given during the training to the students.
PREREQUISITES
• To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)
• To have knowledge of basic Computing skills (PC start and stop, IP address modification, Current use of
PC)
PROGRAM DESCRIPTION
To describe the range of terminals that can be connected to an Alcatel-Lucent OmniPCX Enterprise:
• Alcatel-Lucent 8 & 9 series
• Mobiles 300/400
To describe the Premium Customer Support (PCS) process and the associated services
To describe the process to contact our Professional Services et how to create a Service Request
To describe the tools and the training materials provided during the training course
To describe, configure and maintain a simple Automatic Route Selection configuration (direct carrier, no time
dependence)
To describe, configure and maintain the direct speed dialing and the speed dialing by range
DURATION METHODS
2 hours Virtual self-paced training on the computer.
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the user profiles for the business and corporate segment
PREREQUISITES
• To have attended Basic Telephony training course (Ref.: FG00TE082US) or to have equivalent knowledge
PROGRAM DESCRIPTION
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise
DURATION METHODS
8 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning
PUBLIC
Sales, Presales, Engineers who needs to know the basic knowledge of Voice over IP
OBJECTIVES
At the end of the course, the participant will be able to:
• describe the main principles of the Voice over IP as well as the used standards and protocols.
The « + » of this training:
• description of the Quality of Service solutions, such as DiffServ or 802.1p makes the student understand
the importance of the quality of the network for Voice applications. The H323 and SIP standards are
covered.
PREREQUISITES
• Basic knowledge on Voice environment (FG00TE082)
• Basic knowledge on local network environment and on data products
• TCP/IP architecture and concepts
PROGRAM DESCRIPTION
DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour before c-learning
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Load a software version on any kind of CPU
• Update a software version
• Configure a duplicated CPU configuration
• Configure and maintain a multi site architecture
• Configure and maintain the multi site services
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)
PROGRAM DESCRIPTION
DURATION METHODS
6 hours Virtual self-paced training on the computer.5 hours before and 1 hour after c-learning
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain a complex Voice over IP Telephony solution on Alcatel-Lucent OmniPCX Enterprise
• H323 & SIP users
• H323 & SIP gateways
• H323 & SIP public trunk groups
• VoIP Quality Of Service
• Configure and maintain the IP network backup services for multi sites environment
• Media Gateway Signaling link backup
• Passive Communication Server
• IP Touch survivability
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise CPU loading & Architecture training course
(Ref.: ENTPTE903US)
• To have attended VoIP Technologies training course is strongly advised (Ref.: FG00TE065US)
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Engineers
OBJECTIVES
• To go thoroughly into everyone’s Alcatel-Lucent OmniPCX Enterprise knowledge
• To prepare oneself for Alcatel-Lucent OmniPCX Enterprise ACSE certification exam
NB: TAP-Lab is not mandatory to go in for the certification exam
PREREQUISITES
PROGRAM DESCRIPTION
The participant selects himself the subjects and topics he wants to go thoroughly into and to deal with
DURATION METHODS
Virtual self-paced training on the computer.
PUBLIC
Engineers
OBJECTIVES
• To go thoroughly into everyone’s Alcatel-Lucent OmniPCX Enterprise knowledge
• To prepare oneself for Alcatel-Lucent OmniPCX Enterprise ACSE certification exam
NB: TAP-Lab is not mandatory to go in for the certification exam
PREREQUISITES
PROGRAM DESCRIPTION
The participant selects himself the subjects and topics he wants to go thoroughly into and to deal with
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• configure and maintain a DECT mobility solution on Alcatel-Lucent OmniPCX Enterprise
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)
PROGRAM DESCRIPTION
To describe and put into operation a DECT system on Crystal hardware (Mono & Multi ACT/ Mono & Multi PARI)
To describe and put into operation a DECT mobility solution into a ABC- F network
To describe the principles and how to configure a DECT solution in CAMPUS mode
DURATION METHODS
6 hours Virtual self-paced training on the computer. 5 hours before and 1 hour after c-learning
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise in network
OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain a complex networking solution on Alcatel-Lucent OmniPCX Enterprise
• Configure and maintain hybrid links
• Configure and maintain the dedicated networking phone services
• Ensure the maintenance of a networking configuration
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)
PROGRAM DESCRIPTION
To describe and configure the areas for the audit and the broadcast services
To describe, configure and maintain the internal Gatekeeper in ABC-F IP network configuration
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise
DURATION METHODS
4 hours Virtual self-paced training on the computer. 4 hours before c-learning
PUBLIC
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• describe, configure and maintain the access security services provided by the Alcatel-Lucent OmniPCX
Enterprise
o SSH/SSL
o Trusted host
o Dynamic ports
o 802.1x and RADIUS Server
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US) or to have equivalent knowledge
• To have attended Security Essentials training course is strongly advised (Ref.: FG00WB090US) or to have
equivalent knowledge
PROGRAM DESCRIPTION
DURATION METHODS
12 hours Virtual self-paced training on the computer.
PUBLIC
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain the off site mobility services provided by an Alcatel-Lucent OmniPCX Enterprise:
• DISA Service
• Ubiquity service
• Remote extension users
• Alcatel-Lucent OmniTouch 8622 My Cellular Extension
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)
PROGRAM DESCRIPTION
Describe, configure and use Alcatel-Lucent OmniTouch 8622 My Cellular Extension (MCE) application for Nokia,
BlackBerry and Windows mobile devices
DURATION METHODS
12 hours Virtual self-paced training on the computer. 12 hours before c-learning
PUBLIC
Technicians and Engineers in charge of the configuration and maintenance of complex IP Telephony solutions
OBJECTIVES
At the end of the course, the participant will be able to:
• know the concepts and solutions used in the deployment of Security in an Enterprise network
• Configure and maintain a complex Alcatel-Lucent IP Touch Security solution
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)
• To have attended VoIP technologies training course is strongly advised (Ref.: FG00TE065US or
FG00WB065US) or to have equivalent knowledge.
PROGRAM DESCRIPTION
Present bases of cryptography used in confidentiality and encryption for VPN based solutions
Describe the principles of Digital signatures, Certificates and Public Key Infrastructure and the associated
services
Present the mechanisms for securing communications between two parties: session level
Describe the security impacts in the set-up of a wireless solution on an existing network
Describe dynamic rules activation in case of call establishment toward a protected Media Gateway and Voice
Mail
Describe and configure IP Touch Security Solution into an ABC network solution
Maintain the IP Touch Security Solution using maintenance commands and traces
DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour after c-learning
PUBLIC
System installers
Technicians and Engineers in charge of the installation, the configuration and the maintenance of the Free
Desktop Solution on Alcatel-Lucent OmniPCX Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the Free Desktop Environment solution
• Ensure the maintenance of the Free Desktop Environment solution
• Configure the IP Touch Doorcam service
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of an Alcatel-
Lucent OmniMessage 4635 system
OBJECTIVES
At the end of the course, the participant will be able to:
• Put into operation an Alcatel-Lucent OmniMessage 4635 system
• Load a software version and perform software upgrade
• Maintain an Alcatel-Lucent OmniMessage 4635
PREREQUISITES
• To have attended the Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of an Alcatel-
Lucent OmniMessage 4635 system
OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain the advanced services of an Alcatel-Lucent OmniMessage 4635 system:
• VPIM
• IMAP
• Automated attendant
• Networking
• Classes of service
• Save and restore the database
PREREQUISITES
• To have attended the Alcatel-Lucent OmniMessage 4635 Advanced training course (Ref.: 4635TE310US)
PROGRAM DESCRIPTION
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise
DURATION METHODS
Virtual self-paced training on the computer.
PUBLIC
Technicians and Engineers in charge of the installation, configuration and maintenance of a Hotel / Healthcare
solution on Alcatel-Lucent OmniPCX Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Configure the services provided by the Hotel / Healthcare solution:
• Hotel phones
• Accounting
• Suites
• AHL
• Voicemail system in hotel environment
• Maintain a Hotel / Healthcare solution
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)
PROGRAM DESCRIPTION
Put into operation the different types of room and guest extensions
Put into operation an Alcatel-Lucent OmniMessage 4635 or Alcatel-Lucent 4645 voice mail system in an Hotel
environment
DURATION METHODS
8 Virtual self-paced training on the computer
8
PUBLIC
Technicians and Engineers in charge of DECT radio coverage surveys
OBJECTIVES
At the end of the course, the participant will be able to:
• Understand the problems linked to radio waves propagation
• Use the DECT Engineering rules
• Realize a radio coverage test
PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)
• To have attended Alcatel-lucent Office Communication Solutions Certified Advanced Level 1 training
course (Ref.: OF00TE700US)
PROGRAM DESCRIPTION
Understand the DECT traffic impact during a DECT radio coverage test
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
IT Engineers in charge of the Alcatel-Lucent OmniTouch 8440 Messaging Software installation and administration
OBJECTIVES
At the end of the course, the participant will be able to:
• Install, configure and administrate the Alcatel-Lucent OmniTouch 8440 Messaging Software application
PREREQUISITES
• To have basic knowledge on PCX environment (Alcatel-Lucent OmniPCX Enterprise)
• To have knowledge on IT environment (eMail, Web)
PROGRAM DESCRIPTION
To describe and use the mass provisioning, ensure the MAC (Move Add & Change) of users
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniTouch 8440 Messaging
Services
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise (ACSE
Alcatel-Lucent OmniPCX Enterprise Corporate R8.x certified)
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe, configure and maintain the new services provided by the Alcatel-Lucent OmniPCX Enterprise
R9.0
• Security enhancements
• SIP enhancements
• New hardware
• New phone facilities
PREREQUISITES
PROGRAM DESCRIPTION
Describe, configure and maintain the new services of the OmniPCX Enterprise R9.0:
• ABC-F trunk group over IP
• Multi time zone/Multi countries
• SIP (SEPLOS, DNS-SRV, NOE/SIP dual mode, CAC and Codec Negotiation, SIPdump Tool)
• Pin code for long distance calls
• Real time VoIP tickets
• CLI per IP domain
• Remote extension deactivation
• SNMP real time monitoring
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise (ACSE
Alcatel-Lucent OmniPCX Enterprise Business R8.x certified)
DURATION METHODS
3 hours Virtual self-paced training on the computer
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe, configure and maintain the new services provided by the Alcatel-Lucent OmniPCX Enterprise
R9.0
• Security enhancements
• SIP enhancements
• New hardware
• New phone facilities
PREREQUISITES
• To be certified ACSE Corporate or Business Alcatel-Lucent OmniPCX Enterprise R9.0 or to have attended
the associated training courses
PROGRAM DESCRIPTION
Describe, configure and maintain the new services of the OmniPCX Enterprise R9.1:
• Alcatel-Lucent OmniTouch 4035 IP conference module
• Attendant on 4068
• SIP enhancements
• Duplication enhancements
• Security services enhancements
• Phone services enhancements (MLA, supervision, 4059, Log files)
DURATION METHODS
8 hours Virtual self-paced training on the computer. 8 hours before c-learning
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone
OBJECTIVES
At the end of the course, the participant will be able to:
• Start the BiCS server
• Deploy the Hardware
• Configure the OmniPCX Enterprise
• Main Telephony services
• Perform the OmniPCX Enterprise Backup & Restore
• Perform the Level 1 maintenance on BiCS
The « + » of this training: using a customer site file, the participant will learn how to install a MidMarket
oriented OmniPCX Enterprise on a BiCS platform (cabling, system start and stop, etc.).
An IP Touch simulator describing the main set features will be given during the training to the students.
PREREQUISITES
To have attended Basic Telephony (Ref.: FG00TE082US) and Unified Communications Environment (Réf. :
FG00TE606US or FG00WB606US) training courses is strongly advised or to have equivalent knowledge
To have knowledge of basic Computing skills (Linux, IP address modification, Current use of PC)
PROGRAM DESCRIPTION
To describe the tools and the training materials provided during the training course
To describe the customer site file
To setup the BiCS Server using the Wizard
To install, save and restore the licenses
To start and stop the system
To access to the system using the available logins
To use Alcatel-Lucent OmniVista 4760 Configuration tool
To configure the IP addressing plan of the system
To describe and modify the internal numbering plan
To configure the users
To configure the basic IP parameters
To describe and configure the internal DHCP server
To configure the classes of services
To configure the groups
To configure multiline sets and associated services (sets supervision, etc.)
To configure a MLA group
To describe and configure Executive / Assistant groups
To describe and configure trunk groups:
• ISDN T0 / T2 trunk groups
• T1 trunk group (North American market)
• Analogue trunk groups
To describe and manage the system synchronization
To describe and modify the default DID translator
To describe and configure the external callback translator
To describe and configure the outgoing external calls barring
To describe and configure a simple Automatic Route Selection configuration (direct carrier, no time
dependence)
To describe and configure the calls distribution
To describe and configure an IBS DECT solution
To describe and configure speed dialing
To describe and configure an Alcatel-Lucent OmniMessage 4645 voicemail system
To save and restore the system database
To save BiCS parameters
To describe and configure a RMA solution (eRMA only)
To describe and configure voice guides and music on hold
To maintain the system (level 1)
DURATION METHODS
10 hours Virtual self-paced training on the computer.
PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone
OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the OmniPCX Enterprise Crystal hardware
• Describe the OmniPCX Enterprise licenses
• Describe how to manage the database : Create an empty database, backup and restore the database
• Configure and activate a remote connection to the system via RMA solution
The « + » of this training: The student who has attended the BiCS voice starter course will be able, at the end of
this training, to continue the OXE curriculum
PREREQUISITES
PROGRAM DESCRIPTION
DURATION METHODS
Virtual self-paced training on the computer
PUBLIC
IT Engineers in charge of the Alcatel-Lucent OmniTouch 8440 Messaging Software installation and administration
OBJECTIVES
At the end of the course, the participant will be able to:
• Install the 8440 MS application in a multi-servers environment
• Deploy the 8440 MS centralization in a OmniPCX Enterprise network
• Deploy a network of 8440 MS application
• Describe the High Availability
PREREQUISITES
• To have attended the Alcatel-Lucent OmniTouch 8440 Messaging Software STARTER course (Ref
8440TE600)
• Or to have ACSE Alcatel-Lucent OmniTouch 8400 ICS R6 Level (Ref 8400TE601 or 8400TE603)
PROGRAM DESCRIPTION
To describe and perform the OmniTouch 8440 MS centralization in an OmniPCX Enterprise network