You are on page 1of 156

Alcatel-Lucent IP Telephony

Post-Sales Training offer

Enterprise Education and Partner Program


October, 2010

•1 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Summary

• Legend
• Training offer overview for IP Telephony
• Office Communication Solutions 2010
• For Newcomers
• For Experienced

• Business integrated Communication Solution - R 2.x


• For Newcomers
• For Experienced

• OmniPCX Enterprise R9.x


• Newcomers
• For Experienced

•2 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent
Legend
VALUE ADDED OPTIONS

To complement the basic portfolio by value added solutions or applications:


Configuration & administration of complementary features, associated solutions & applications

SOLUTION BASED

To answer to customer standard customization:


Configuration & administration of services & advanced features

DIRECTION OF READING
STARTER PACK

For a quick start of the solution:


Install the solution, the infrastructure and ensure the start up of the system
FUNDAMENTALS

•3 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent
Legend (Continued)
Associated
Profile Training course Description (including audience)
Certification
I=x h

— Course Name
Reference
C=x d
V=x d
Optional training course —
Course Name
I=x h
Training course for expert engineers in charge of complex
C=x d
Reference
V=x d configurations, installation & remote service support
POSTSALES
I=x h
Course Name
C=x d
Training course for field engineers in charge of advanced
Reference
V=x d configurations, installation and service support

Course Name
I=x h
Training course for presales engineers who design large/complex
C=x d
Reference
V=x d networking projects
PRESALES
Course Name
I=x h
C=x d
Training course for presales engineers who design standalone
Reference
V=x d projects

Course Name
I=x h
Training course for sales representatives who sell Alcatel-Lucent
SALES C=x d
Reference
V=x d Alcatel-Lucent OmniPCX Enterprises and solutions
I=x h

— —
Course Name
Reference
C=x d Fundamentals training course
V=x d

I=x h Training course for administrators who are responsible for



•Course Name
ADMINISTRATORS •Reference
C=x d system, network, operation, maintenance and IP Telephony
V=x j
administration
I=x h Training course for end-users who require information on

Course Name
END USERS Reference
C=x d Telephony, IP Touch Phone facilities, My Instant Communicator
V=x d
and OmniTouch Contact Center
1
CP•= Commercial Package I = xh Individual learning, in hours C= xd Classroom learning, in days V= xd Virtual learning, in days

•4 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Training offer for IP Telephony
Office OmniPCX Enterprise
Communication Business Integrated
Solutions Q4, 2010 Corporate Communication Solutions Applications Communication
Solutions (BiCS)

ACSE Corporate R9
1
CP
I=30 h
Package C=32 d
ENTPTX104
OmniMessage 4365

ACSE OCS 2010


1
CP Multisite Network I=6 h
C=5 d
Expert
4635TE312
C=5 d

I=4 h
ENTPTE902
Package C=13 d
OF00TX100
OmniMessage 4635 Installation &
On Site Mobility DECT Security Access I=4 h
C=2 d Advanced C=3 d Maintenance C=3 d
ENTPTE910 ENTPTE912 C=1 d
4635TE310 BICSTE210
Certified Advanced
Level 2 C=5 d
OF00TE801
Business Communication Solutions
Certified Advanced
1
CP

Level 1
I=4 h
C=5 d ACSE Business R9
1
CP DECT Expert
AP00TE085
C=2 d
ACFE BiCS Package
BICSTX001
I=16 h
C=15 d
OF00TE800 I=20 h
Package C=24 d
ENTPTX101

VoIP Advanced &


I=6 h
Backup C=5 d
Starter Pack I=2 h ENTPTE904 Hotel/Healthcare Applications Starter I=8 h
C=3 d
OF00TE810 C=2 d ENTPTE909 BICSTE201 C=5 d
CPU Loading &
I=1 h
Architecture
POST-SALES

C=5 d
ENTPTE903
Voice Starter I=8 h

Starter Pack I=8 h


1
CP BICSTE200 C=10 d
ACFE OXE R9 Package I=10 h
ENTPTE900 C=10 d ENTPTX100 C=10 d

•5 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Office Communication Solutions 2010

•6 | IP Telephony Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Newcomer Learner ACFE level
VALUE ADDED OPTIONS

Extended
OmniPCX Office I=1h
C=2d Communication Server Convergence for SMB C=3d
Additional Pack C=1d
Installation DT00CTE846
OF00CTE820
OF00CTE830

STARTER PACK
Duration: I=2 h - C=2 d

ACFE Office
Office Communications I=2h Communication
Solutions Starter Pack Solutions 2010
C=2d
OF00CTE810 OF00TC1W13
30 MCQ: 45 min
FUNDAMENTALS

•5 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Newcomer Learner ACSE level
VALUE ADDED OPTIONS

SOLUTION BASED
Duration: I=4 h - C=10 d
TAP-Lab Office
ACSE Office
Communications Communications C=2d
Solutions 2010 Solutions
OF00TC2C13 OF00TA0A9
60 MCQ: 1 h / lab: 3 h

Certified Advanced
Level 2 C=5d
OF00CTE801

Certified Advanced I=4h


Level 1 C=5d
OF00CTE800
FUNDAMENTALS

•6 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Newcomer Learner Added Value Options
VALUE ADDED OPTIONS
OmniTouch Call Center
Office C=2d
OF00CTE807

VoIP & Multi-Site I=6h


OF00CTE806 C=2d

Extended
Communication Server C=5d
OF00CTE803

Or
Extended
OmniSwitch Stackable
Communication Server C=3d C=3d Convergence for SMB C=3d
LAN Switch R6
Starter DT00CTE846
DT00CTE845
OF00CTE833
FUNDAMENTALS

Technology Overview Technology Overview


Series: LAN I = 30mn Series: IP Overview I=1h

TBU30052W TGK30001W

•7 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE OXO R4/R5 to ACSE OCS 2010
VALUE ADDED OPTIONS

ACSE Office
Communications
Solutions 2010 TAP-Lab Office
OF00TC2C13 Communications C=2d
60 MCQ: 1 h / lab: 3 h Solutions
OF00TA0A9

ACSE OXO R4/R5 to


OCS 2010 I=1h
Fast upgrade C=4d
OF00CTE824
FUNDAMENTALS

•8 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE OCS 2007 to ACSE OCS 2010
VALUE ADDED OPTIONS

ACSE Office
Communications
Solutions 2010
OF00TC2C13
TAP-Lab Office
60 MCQ: 1 h / lab: 3 h
Communications C=2d
Solutions
OF00TA0A9

•ACSE Office
Communication I = 10 h
•Solutions 2007 to Or
2010 upgrade
•OF00WTE823 or C=2d
OF00CTE823
FUNDAMENTALS

•9 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE OCS 2008/09 to ACSE OCS 2010

ACSE Office
Communications
Solutions 2010 Note: Questions based on
OF00TC2U14 topics of this upgrade course
20 MCQ: 45 min

ACSE Office
Communications
Solutions 2008 to 2010 I=5h
Upgrade
OF00WTE822
FUNDAMENTALS

•10 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE Spring to Fall OCS 2010

•ACSE Office
Communication
•Solutions 2010 Spring I=3h
to Fall upgrade
•OF00WTE821
FUNDAMENTALS

•11 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACFE OCS 2010 to ACSE OCS 2010
VALUE ADDED OPTIONS
ACSE Office
Communications
Solutions 2010
OF00TC2C13
60 MCQ: 1 h / lab: 3 h

Certified Advanced TAP-Lab Office


Level 2 C=5d
Communications C=2d
OF00CTE801 Solutions
OF00TA0A9
Extended
Communication Server I=1h
Installation C=1d
OF00CTE830

OmniPCX Office
Additional Pack C=2d
OF00CTE820
FUNDAMENTALS

•12 | Alcatel-Lucent Office Communication Solutions Training Offer | October 2010 All Rights Reserved © Alcatel-Lucent 2010
Business integrated Communication
Solution - R 2.x

•7 | IP Telephony Training Offer | April 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent Business integrated Communication Solution - R 2.x
Postsales - Newcomer Learner
•STARTER PACK

•Duration: I=16 h - C=15 d

ACFE BiCS R2

BICSTC2C0
30 MCQ: 45 min

Applications Starter I=8h


BICSTE201 C=5d

Voice Starter I=8h


BICSTE200 C = 10 d
FONDAMENTALS

Basic Telephony C=2d


FG00TE082

•6 | Alcatel-Lucent Business integrated Communication Solution Training Offer | January 07, 2010 All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent Business integrated Communication Solution - R 2.x
Postsales - Experienced Learner
BiCS Leverage for Voice & Applications Experienced BiCS Applications Leverage for Voice only Experienced

Note: questions of the


ACFE BiCS R2 certification concern ACFE BiCS R2
the subjects of the
BICSTC2C0 “Voice starter” & BICSTC2C0
30 MCQ: 45 min “Applications starter” 30 MCQ: 45 min
training courses (ref:
BICSTE200 &
BICSTE201)

Applications Starter I=8h


BICSTE201 C=5d

Installation & Installation &


Maintenance C=3d Maintenance C=3d
BICSTE210 BICSTE210
FONDAMENTALS

ACFE OmniPCX ACFE OmniVista •ACFE OmniTouch ACFE OmniPCX


Enterprise level 4760 NMC level •8400 ICS level Enterprise level

•7 | Alcatel-Lucent Business integrated Communication Solution Training Offer | January 07, 2010 All Rights Reserved © Alcatel-Lucent 2009
OmniPCX Enterprise R9.x

•8 | IP Telephony Training Offer | April 2010 All Rights Reserved © Alcatel-Lucent 2010
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (ACFE level)

STARTER PACK
Duration: I=8 h - C=10 d

ACFE OmniPCX
Enterprise R9

ENTPTC2C8
30 MCQ: 45 min

Starter Pack I=8h Users Profiles I=2h


Enterprise C = 10 d ENTPWB901
ENTPTE900
FUNDAMENTALS

•Technology Overview •Technology Overview •Technology Overview


Series: IP Overview I=1h Series: LAN I= 30min Series: WAN I= 15min
•TGK30001W •TBU30052W •3EY0SA065

•6 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (ACSE Business level)
BUSINESS SOLUTION BASED
Duration: I=18 h - C=20 d
ACSE OmniPCX
•Tap Lab OmniPCX C=2d Enterprise
Enterprise or Business R9
•ENTPTA0A9 or ENTPTC0C13
C=3d
ENTPTA0A10
60 MCQ: 1 h / lab: 2.5 h

Part of the ACSE OmniPCX Enterprise


•R9.0 to R9.1 upgrade I=3h Business & Corporate certification scope
•ENTPWB970

•VoIP Advanced & I=6h


Backup
•ENTPTE904 C=5d

•CPU loading & I=1h


Architecture
•ENTPTE903 C=5d
FUNDAMENTALS

Starter Pack I=8h VoIP Technologies I=8h


Enterprise C = 10 d FG00WB065
ENTPTE900

•7 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (ACSE Corporate level)
CORPORATE SOLUTION BASED
Duration: I=28 h - C=28 d
ACSE OmniPCX
•Tap Lab OmniPCX C=2d Enterprise
Enterprise Corporate R9
or
•ENTPTA0A9 or ENTPTC0C12
C=3d
ENTPTA0A10 60 MCQ: 1 h / lab: 2.5 h

Part of the ACSE OmniPCX Enterprise


•R9.0 to R9.1 upgrade I=3h Business & Corporate certification scope
•ENTPWB970

•On Site Mobility DECT •Multi Site Network I=6h •Security Access I=4h
C=2d
•ENTPTE910 •ENTPTE902 C=5d •ENTPTE912 C=1d
FUNDAMENTALS

ACSE OmniPCX
Enterprise Business R9

•8 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: global view)
VALUE ADDED OPTIONS

•OmniMessage 4635 C=8d


•See details page 10

•OmniMobility DECT C=2d


•Free Desktop Mobility I=1h
•See details page 12
•ENTPTE911 C=2d

•Hotel /healthcare C=3d


•See details page 11
•OmniTouch 8440
C=3d •IP Touch Security I = 12 h
Messaging Services
Solution C=3d
•See details page 13
•ENTPTE905
•Off Site Mobility I = 12 h
•ENTPWB907
FUNDAMENTALS

ACSE OmniPCX
Enterprise Business R9
Starter Pack I=8h
Enterprise C = 10 d
ENTPTE900

•9 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: OmniMessage 4635)
VALUE ADDED OPTIONS

ACSE
OmniMessage
4635 R5.x
4635TC0C1
40 MCQ: 45 Min / lab: 2.5 h

•OmniMessage 4635
C=5d
Expert
•4635TE312

•OmniMessage 4635
C=3d
Advanced
•4635TE310
FUNDAMENTALS

Starter Pack I=8h


Enterprise C = 10 d
ENTPTE900

•10 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: Hotel/Healthcare)
VALUE ADDED OPTIONS

ACFE
Hotel / Healthcare
ENTPTC2C3
30 MCQ: 45 min

•Hotel / Health care C=3d


•ENTPTE909
FUNDAMENTALS

Starter Pack I=8h


Enterprise C = 10 d
ENTPTE900

•11 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: OmniMobility DECT)
VALUE ADDED OPTIONS

ACSE
OmniMobility
DECT
AP00TC0C0
40 MCQ: 45 Min / lab: 2.5 h

OmniMobility Expert C=2d


AP00TE085
FUNDAMENTALS

Starter Pack I=8h


Enterprise C = 10 d
ENTPTE900

•12 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Newcomer (Value Added Options: 8440 Messaging Services)
VALUE ADDED OPTIONS

•Advanced C=2d
•8440TE601

ACFE OmniTouch
•Starter 8440 MS R6
C=3d
•8440TE600 8440TC1C1
30 MCQ: 45 min
FUNDAMENTALS

Starter Pack I=8h


Enterprise C = 10 d
ENTPTE900

•13 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced already Business R8 Certified
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
Corporate R9
ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h

•Multi Site Network I=6h •Security Access I=4h •On Site Mobility DECT C=2d
•ENTPTE902 C=5d •ENTPTE912 C=1d •ENTPTE910
•Tap Lab OmniPCX C=2d
Enterprise or
•ENTPTA0A9 or
C=3d
ACSE OmniPCX ENTPTA0A10
Enterprise
•R9.0 to R9.1 upgrade I=3h Business R9
•ENTPWB970 ENTPTC0U13
20 MCQ: 45 Min

•Upgrade
•R8.x to R9 C=3d
•ENTPTE920
FUNDAMENTALS

ACSE OmniPCX
Enterprise Business R8

•14 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced not yet Business Certified
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
Corporate R9
ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h

•Multi Site Network I=6h •Security Access I=4h •On Site Mobility DECT C=2d
•ENTPTE902 C=5d •ENTPTE912 C=1d •ENTPTE910
•Tap Lab OmniPCX C=2d
Enterprise or
•ENTPTA0A9 or
C=3d
ACSE OmniPCX ENTPTA0A10
Enterprise
•R9.0 to R9.1 upgrade I=3h Business R9
•ENTPWB970
ENTPTC0C13
60 MCQ: 1 h / lab: 2.5 h

•Upgrade
•R8.x to R9 C=3d
•ENTPTE920
FUNDAMENTALS

•OmniPCX Enterprise
Business R8

•15 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced already R8 Corporate Certified
VALUE ADDED OPTIONS

•Tap Lab OmniPCX C=2d


Enterprise or
•ENTPTA0A9 or
C=3d
ENTPTA0A10

SOLUTION BASED

ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade I=3h Corporate R9
•ENTPWB970 ENTPTC0U12
20 MCQ: 45 Min

•Upgrade
C=3d
•R8.x to R9
•ENTPTE920
FUNDAMENTALS

ACSE OmniPCX
Enterprise Corporate R8

•16 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced not yet R8 Corporate Certified
VALUE ADDED OPTIONS

•Tap Lab OmniPCX C=2d


Enterprise or
•ENTPTA0A9 or
C=3d
ENTPTA0A10

SOLUTION BASED

ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade I=3h Corporate R9
•ENTPWB970 ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h

•Upgrade
C=3d
•R8.x to R9
•ENTPTE920
FUNDAMENTALS

•OmniPCX Enterprise
Corporate R8

•17 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent OmniPCX Enterprise - Release 9.1
Post-Sales Experienced on BiCS telephony

OXE Leverage for BiCS Voice Experienced

ACFE OmniPCX
Enterprise R9

ENTPTC2C8
30 MCQ: 45 min

•From BiCS Voice


I = 10 h
Starter to OXE
ENTPWTE918
FONDAMENTALS

Voice Starter I=8h


BICSTE200 C = 10 d

•18 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
www.alcatel-lucent.com
EMG Education and Partner Programs

Phone: +33 (0)2 98 14 32 62


Fax: +33 (0)2 98 14 36 36
Email: enterprise-educational-services@alcatel-lucent.com
Website: https://businessportal.alcatel-lucent.com

•19 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011 All Rights Reserved © Alcatel-Lucent 2011
Alcatel-Lucent Office Communication Solutions
Starter Pack

REFERENCE OF00CTE810EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
2 hours Virtual self-paced training on the computer. 2 hours before c-learning

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians in charge of the installation of the Office Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Office Communication Solutions
• Ensure the installation and the commissioning of the Office Communication Solutions:
• Alcatel-Lucent OmniPCX Office
• Alcatel-Lucent OmniSwitch 6250/6400
• Setup the remote management access
• Save the database

PREREQUISITES
• To have knowledge of daily PC use
• To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Starter Pack

PROGRAM DESCRIPTION

Phase 1: i-learning 2 hours

To describe the Office Communication Suite:


• Alcatel-Lucent OmniPCX Office
• Alcatel-Lucent Extended Communication Server
• Alcatel-Lucent OmniAccess 4300
• Alcatel-Lucent OmniSwitch 6250/6400

Alcatel-Lucent OmniPCX Office


To describe the services and the environment:
• Environment
• Daily phone features and associated vocabulary
• Mobility overview
• Voicemail overview
• PIMphony overview
To describe the hardware:
• Racks
• Racks power supply
• OmniPCX Office Compact unit
• CPU boards
• Interface boards
• Daughter boards
To describe the terminals:
• 8 & 9 Series sets range
• Add-on modules
• Optional plugware
To describe the management tool OMC:
• Role
• Environment
• To describe the configuration Wizards and their objectives
• Shown an initial installation using wizard

Alcatel-Lucent OmniSwitch 6250/6400


To describe the OmniSwitch 6250/6400

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Starter Pack

Phase 2: c-learning 2 days

Alcatel-Lucent OmniPCX Office


To install the system:
• Cabinet installation
• Multi-cabinet installation
To ensure the cabling of the system:
• System
• Terminals
• DECT Base stations
• Auxiliaries
To start and stop the system via cold and warm resets
To describe the default configuration after system start-up
To install the OMC management tool and setup a connection to the system
To modify the IP address of the PC
To use the configuration wizards
To describe and use the Set Wizard
To install and register DECT handsets using Wizard
To describe and install IP Phones
To customize the mailbox of a subscriber
To describe and configure the dialing plans and the associated services:
• Internal dialing plan
• Public dialing plan
• Private dialing plan
• Services in communication
• Installation number
To save and restore the system database
To download the software license
To download a software version in case of Compact Edition
To install PIMphony
To modify the IP address of the system
To describe the CPU and interfaces boards replacement
To setup the remote management access

Alcatel-Lucent Extended Communication Server


To describe the Extended Communication Server

Alcatel-Lucent OmniSwitch 6250/6400


To describe the OmniSwitch 6250/6400
To describe how to install and ensure the cabling
To describe how to start and stop the system

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified Field Expert

PRODUCT/SOLUTION Alcatel-Lucent Office Communication Solutions


CERTIFICATION ACFE Alcatel-Lucent Office Communication Solutions for SMBs, 2010

REFERENCE OF00TC1W13EN EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


30 MCQ 45 Min. On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation and configuration of Alcatel-Lucent Office Communication Solutions

ASSOCIATED TRAINING TRACK


• To have attended the course:
OF00CTE810 Office Communication Solutions Starter Pack

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
OmniPCX Office Additional Pack

REFERENCE OF00CTE820EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians in charge of the configuration of the Alcatel-Lucent OmniPCX Office

OBJECTIVES
At the end of the course, the participant will be able to:
• configure the voice services of the Alcatel-Lucent OmniPCX Office:
• Voicemail & Groups
• Multiset
• PIMphony
• Outgoing and incoming calls services

PREREQUISITES
• To have attended the Office Communication Solutions Starter Pack training course (Ref.: OF00CTE810EN)
or to prove equivalent knowledge

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
OmniPCX Office Additional Pack

PROGRAM DESCRIPTION

To describe and install PIMphony IP

To describe and manage the groups:


• Hunting group
• Pick-up group
• Broadcast group
• Manager / Secretary group

To describe and manage the subscriber’s features:


• Keys
• Sets profiles
• Dynamic routing
• Personal speed dialing
• Features rights

To describe and configure a Multiset configuration

To describe and customize the voicemail application

To describe and manage the personal assistant

To describe and manage the incoming calls services:


• OP groups and time ranges
• Call distribution
• Pre-announcement
• OP group forwarding

To download the welcome and on-hold messages

To describe and manage the outgoing call services:


• Trunk groups
• Traffic sharing
• Baring
• Collective directory
• Trunk allocation

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server Installation

REFERENCE OF00CTE830EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour before c-learning

1 day Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation of the Alcatel-Lucent Extended Communication Server

OBJECTIVES
At the end of the course, the participant will be able to:
• Ensure the installation and the commissioning of the Alcatel-Lucent Extended Communication Server
• Setup the remote management access
• Save the database

PREREQUISITES
• To have attended the Office Communication Solutions Starter Pack training course (Ref.: OF00CTE810EN)
or to prove equivalent knowledge

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server Installation

PROGRAM DESCRIPTION

Phase 1: i-learning 1 hour

To describe the purposes & elements of Local Area Network (LAN):


• LAN Definition
• IP Addressing
• Switches
• WAN
• Internet applications & protocols
• Security
• Mail
• Applications

To describe the services of the Alcatel-Lucent Extended Communication Server

To describe the Alcatel-Lucent Extended Communication Server commercial offer

To describe the Alcatel-Lucent Extended Communication Server platforms

Phase 2: c-learning 1 day

To introduce the Alcatel-Lucent Extended Communication Server

To install and connect the system

To start and stop the Alcatel-Lucent Extended Communication Server

To describe and use the web based management interface

To describe the licenses activation process

To configure and activate licenses

To describe and configure network

To describe and configure user accounts in the directory

To describe and activate the Mail Server

To describe and configure the Webmail interface

To describe and configure the Virtual Desk

To describe and configure the internet and telephony services convergence

To describe and configure the backup/restore service of the ECS

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent OmniSwitch R6
Convergence for SMB

REFERENCE DT00CTE846US DELIVERY LANGUAGE English (course material in english)

DURATION METHODS
hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

days Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

This course targets experienced technicians/engineers working on OmniPCX Office and Office Communications
Solutions ranges. They are in majority ACFE certified or of an equivalent level. The main objectives are the
deployment of VoIP (IP Touch, IPPimphony) on an OmniPCX Office through a switch, and the deployment of
WAN/VPN connections between remote OmniPCX Office systems.

This course is also proposed in addition to Office « Newcomer » training tracks for newcomers.

OBJECTIVES
At the end of the course, the participant will be able to:
• Set-up and manage the OmniSwitch 6250 and 6400 in a SMB environment
• Manage the switches in a stackable configuration
• Configure and maintain the main network features like VLANs, routing
• Use QoS to ensure the levels of services required by applications like Voice over IP

PREREQUISITES
• Be familiar with the set-up and administration of the Office Communication Solutions: Office
Communications Solutions Level 1 OF00TE700 level.

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent OmniSwitch R6
Convergence for SMB

PROGRAM DESCRIPTION

LAN IP networks introduction


• General overview
System management
• Switch Access
• Files and directories management (DB backup and restore)
• User accounts
• Switch security
Virtual chassis: Stacking configuration
PoE remote power feeding management
Cabling
• technologies reminder
• categories
• fiber optics types and characteristics
Vlan management
• Vlan concept introduction
• Port Vlan
• Dynamic Vlan
• 802.1q Vlan
Voice and data in the LAN: case studies.
Spanning Tree Protocol management
• Principles
• AOS Spanning tree modes
• Configuration and management of Spanning Tree protocols
Link Aggregation
• Principle
• Configuration and monitoring
Basic routing
• static routing
• dynamic routing principles (RIP)
• AOS basic RIP management and monitoring
• Examples for a small architecture
Quality of service
• Queuing
• Level 2 and 3 QOS rules
• QOS and ports configuration
• Voice and data examples
Mise en réseau VPN
• Types de topologies
• Rappels sur les codecs / bandes passantes associées
Diagnostics
• Switch Logs
• Command Logs
• Port Mirroring
• Port Monitoring
Reminders on server technologies: Web, files, mail, LDAP…

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Certified advanced level 1

REFERENCE OF00CTE800EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
4 hours Virtual self-paced training on the computer. 4 hours before c-learning

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office
Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Alcatel-Lucent Office Communication Solutions
• Install and configure the voice services of the Alcatel-Lucent OmniPCX Office:
• Hardware & Terminals
• Voicemail & Groups
• PIMphony
• Trunk groups (ISDN, Analogue)
• Outgoing and incoming calls services
• Database saving and restoration
• Remote management and maintenance access
• Install the Alcatel-Lucent Extended Communication Server
• Install the Alcatel-Lucent OmniSwitch 6250/6400

PREREQUISITES
• To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 8 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Certified advanced level 1

PROGRAM DESCRIPTION

Phase 1: i-learning 4 hours


To describe the Office Communication Suite:
• Alcatel-Lucent OmniPCX Office
• Alcatel-Lucent Extended Communication Server
• Alcatel-Lucent OmniAccess 4300
• Alcatel-Lucent OmniSwitch 6250/6400

Alcatel-Lucent OmniPCX Office


To describe the services and the environment:
• Environment
• Daily phone features and associated vocabulary
• Mobility overview
• Voicemail overview
• PIMphony overview
To describe the hardware:
• Racks
• Racks power supply
• OmniPCX Office Compact unit
• CPU boards
• Interface boards
• Daughter boards
To describe the terminals:
• 8 & 9 Series sets range
• DECT sets
• Add-on modules
• Optional plugware
To describe the management tool OMC:
• Role
• Environment
To describe the installation Wizards

Alcatel-Lucent Extended Communication Server


To describe the purposes & elements of Local Area Network (LAN):
• LAN Definition
• IP Addressing
• Switches
• WAN
• Internet applications & protocols
• Security
• Mail
• Applications
To describe the services of the Alcatel-Lucent Extended Communication Server
To describe the Alcatel-Lucent Extended Communication Server commercial offer
To describe the Alcatel-Lucent Extended Communication Server platforms

Alcatel-Lucent OmniSwitch 6250/6400


To describe the Alcatel-Lucent OmniSwitch 6250/6400

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Certified advanced level 1

Phase 2: c-learning 5 days

Alcatel-Lucent OmniPCX Office


To use the management tool OMC
To describe the configuration Wizards and their objectives
To describe and use the modification Wizards
To start and stop the system
To use the installation Wizards
To modify the IP address of the OmniPCX Office
To describe and manage a DECT system
To register DECT handset
To describe and install IP terminals
To describe and install PIMphony
To describe and manage the groups:
• Hunting group
• Pick-up group
• Broadcast group
• Manager / Secretary group
To describe and configure the dialing plans and the associated services:
• Internal dialing plan
• Public dialing plan
• Private dialing plan
• Services in communication
• Installation number
To describe and manage the subscriber’s features:
• Keys
• Sets profiles
• Dynamic routing
• Personal speed dialing
• Features rights
To describe and configure a Multiset configuration
To describe and customize the voicemail application
To describe and manage the personal assistant
To save and restore the database
To download the software licenses
To describe and configure the OMC remote access
To describe and manage the incoming calls services:
• OP groups and time ranges
• Call distribution
• Pre-announcement
• OP group forwarding
To describe and manage the messages
To describe and manage the outgoing call services:
• Trunk groups
• Traffic sharing
• Baring
• Collective directory
• Trunk allocation
To describe and manage the resource keys

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Certified advanced level 1

Alcatel-Lucent OmniSwitch 6250/6400


To describe the Alcatel-Lucent OmniSwitch 6250/6400
To describe how to install and ensure the cabling
To describe how to start and stop the system

Alcatel-Lucent Extended Communication Server


To introduce the Alcatel-Lucent Extended Communication Server
To install and connect the system
To start and stop the Alcatel-Lucent Extended Communication Server
To describe and use the web based management interface
To describe the licenses activation process
To configure and activate licenses
To describe and configure network
To describe and configure user accounts in the directory
To describe and activate the Mail Server
To describe and configure the Webmail interface
To describe and configure the Virtual Desk
To describe and configure the internet and telephony services convergence
To describe and configure the backup/restore service of the ECS

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Certified advanced level 2

REFERENCE OF00CTE801EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office
Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the advanced voice services of the Alcatel-Lucent OmniPCX Office:
• Accounting
• 6 party conference
• ARS
• Multi-company
• Multi-secretary
• Public SIP networking
• Realize the maintenance of the Alcatel-Lucent OmniPCX Office

PREREQUISITES
• To have attended the Office Communication Solutions Certified Advanced Level 1 training course
(Ref.: OF00CTE800EN) or to prove equivalent knowledge

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Certified advanced level 2

PROGRAM DESCRIPTION

To describe and configure the internal accounting (IP and V24)

To describe and manage the 6-party conference

To describe and manage the ARS service:


• Internal ARS
• ARS simple multi-carrier

To describe and manage the Multi Company configuration

To describe and manage the priority calls

To describe and manage the business calls

To describe and manage the Attendant forwarding

To describe the SIP protocol

To describe and manage public SIP trunking

To describe and manage SIP Direct RTP

To describe and manage the multiple automated attendant

To describe and manage the automated attendant

To describe and manage the Audiotext services

To describe and manage the mobility services

To describe and configure the multi-secretary services

To describe and use the Noteworthy addresses

To describe and use the tools PHD relay and WebDiag

To describe the hardware upgrade process

To describe the software upgrade process

To describe and explain how to use Lola

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent Office Communication Solutions


CERTIFICATION ACSE Alcatel-Lucent Office Communication Solutions for SMBs, 2010

REFERENCE OF00TC2C13EN EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


60 MCQ 1 hour Exam in classroom.

Lab 3 hours Practical lab in classroom.

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent Office Communication
Solutions

ASSOCIATED TRAINING TRACK


• To have attended the courses:
OF00CTE800 Certified Advanced Level 1

OF00CTE801 Certified Advanced Level 2

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
TAP-LAB (Tutored Assistance to Practice – LABoratory)

REFERENCE OF00TA0A9EN DELIVERY LANGUAGE English (material in English)

DURATION METHODS
2 days Practical sessions with tutorials (TAP LAB)

MAXIMUM NUMBER OF PARTICIPANTS According to available platforms

PUBLIC
Engineers in charge of installation, configuration and maintenance of the Alcatel-Lucent Office Communication
Solutions.

OBJECTIVES
To get additional practice on the Alcatel-Lucent Office Communication Solutions.

PREREQUISITES
To have experience in installing and maintaining the Alcatel-Lucent Office Communication Solutions.
And/or to have attended the Alcatel-Lucent Office Communication Solutions curriculum.

RECOMMENDATIONS AND RESTRICTIONS


A set of lab exercises is available in TAP-LAB classroom.
The labs that are provided during the TAP-LAB are different compared to the one given in trainings.
The TAP-LAB is not a blank exam: the topics that may be found in an exam are studied but the conditions of an
exam are not reproduced in the TAP-LAB.
The TAP-LAB is not a course, so no predefined theoretical topics have to be covered.
Reminders on certain topics may be done upon requests from the participants. In any way, a complete chapter
from a course can not be studied.
There is no training guide to be provided during a TAP-LAB.
The technical documentation is available in electronic format on the PCs in the TAP-LAB classroom if it exists.
There is no technical documentation in paper format in the classroom.
An exam can not start in a TAP-LAB session.
MCQ blank tests are not covered during TAP-LAB. The focus is made on labs.

All Rights Reserved © 2010, Alcatel-Lucent


ESD Essentials
IP Overview

REFERENCE TGK30001W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.

OBJECTIVES
At the end of this course the student will understand:
• key IP technologies
• the role of IP Technology in the enterprise

PREREQUISITES
• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION


For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
IP Overview

PROGRAM DESCRIPTION

The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve
Shepard. It provides essential background on key IP technologies and their use in today's Enterprise.

This course is organized as follows:

1. Intro to IP
2. Early Internet History
3. Internet Mgmt
4. Layered Protocols
5. IP Addressing
6. Routing in IP
7. TCP and UDP
8. MPLS

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
Technical Overview Series: LAN

REFERENCE TBU30052W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
0.40 hour Virtual self-paced training on the computer.

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe where Local Area Networks came from
• Describe the current status of LANs
• Describe where LANs are heading in the enterprise

PREREQUISITES
• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION


For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
Technical Overview Series: LAN

PROGRAM DESCRIPTION

In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the
Enterprise.

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniSwitch R6 (AOS)
OmniSwitch Stackable LAN Switch R6

REFERENCE DT00CTE845US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Business Partner systems engineers or end-user network engineers who deploy network solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• Deploy and support a network comprised of Alcatel-Lucent’s OmniSwitch 6250, 6400 and 6850/6855 Series
of switches.

PREREQUISITES
• To have attended the on-line course DT00WB809: OmniSwitch Series or equivalent experience
• To have a good understanding of networking concepts as IP, Dynamic routing protocols, Layer 2 availability
features as Spanning Tree and Link aggregation, Quality of Service concepts…

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent OmniSwitch R6 (AOS)
OmniSwitch Stackable LAN Switch R6

PROGRAM DESCRIPTION

• Overview of the OS6250, OS6400 & OS6850 switch families characteristics

• AOS operating system code upgrade

• Managing Remote Access Sessions to create connections to Access Switches

• Setup the user interface with the switch: telnet, Webview or SNMP

• Management and configuration of a stackable Virtual Chassis

• Implementation of VLANs and rules for static and dynamic port association

• Prevention of STP forwarding Loops by setting up the spanning tree protocols: IEEE802.1d, IEEE802.1w,
IEEE802.1s

• Definition of QoS parameters in order to meet the service levels required by applications: 802.1q, Priority
queues, Traffic prioritization, Bandwidth management, Queue management

• Power-over-Ethernet port setup: IEEE 802.3af

• Configuration of the dynamic routing protocol: RIP

• Secure the network and eliminate unwanted traffic

• Define and configure Flow based Access Control List

• Activate the user access control features on the switch: 802.1X, LPS, ACL, Access Guardian, UNP

• Configure external authentication server (Radius, LDAP, TACACS)

• Coverage of basics diagnostic tools as Port mirroring, Port monitoring and Log files.

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent OmniSwitch R6
Convergence for SMB

REFERENCE DT00CTE846US DELIVERY LANGUAGE English (course material in english)

DURATION METHODS
hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

days Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

This course targets experienced technicians/engineers working on OmniPCX Office and Office Communications
Solutions ranges. They are in majority ACFE certified or of an equivalent level. The main objectives are the
deployment of VoIP (IP Touch, IPPimphony) on an OmniPCX Office through a switch, and the deployment of
WAN/VPN connections between remote OmniPCX Office systems.

This course is also proposed in addition to Office « Newcomer » training tracks for newcomers.

OBJECTIVES
At the end of the course, the participant will be able to:
• Set-up and manage the OmniSwitch 6250 and 6400 in a SMB environment
• Manage the switches in a stackable configuration
• Configure and maintain the main network features like VLANs, routing
• Use QoS to ensure the levels of services required by applications like Voice over IP

PREREQUISITES
• Be familiar with the set-up and administration of the Office Communication Solutions: Office
Communications Solutions Level 1 OF00TE700 level.

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent OmniSwitch R6
Convergence for SMB

PROGRAM DESCRIPTION

LAN IP networks introduction


• General overview
System management
• Switch Access
• Files and directories management (DB backup and restore)
• User accounts
• Switch security
Virtual chassis: Stacking configuration
PoE remote power feeding management
Cabling
• technologies reminder
• categories
• fiber optics types and characteristics
Vlan management
• Vlan concept introduction
• Port Vlan
• Dynamic Vlan
• 802.1q Vlan
Voice and data in the LAN: case studies.
Spanning Tree Protocol management
• Principles
• AOS Spanning tree modes
• Configuration and management of Spanning Tree protocols
Link Aggregation
• Principle
• Configuration and monitoring
Basic routing
• static routing
• dynamic routing principles (RIP)
• AOS basic RIP management and monitoring
• Examples for a small architecture
Quality of service
• Queuing
• Level 2 and 3 QOS rules
• QOS and ports configuration
• Voice and data examples
Mise en réseau VPN
• Types de topologies
• Rappels sur les codecs / bandes passantes associées
Diagnostics
• Switch Logs
• Command Logs
• Port Mirroring
• Port Monitoring
Reminders on server technologies: Web, files, mail, LDAP…

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
OmniTouch Call Center Office

REFERENCE OF00CTE807EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and engineers in charge of the configuration and the maintenance of the Alcatel-Lucent OmniPCX
Office with OmniTouch Call Center application

OBJECTIVES
At the end of the course, the participant will be able to:
• Configure & maintain OmniTouch Call Center Office solutions
• Configure the Supervision application
• Configure the Agent application
• Configure the Statistics application

PREREQUISITES
• To have attended Office Communication Solutions Certified Advanced Level 2 training course
(Ref.: OF00CTE801EN)

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
OmniTouch Call Center Office

PROGRAM DESCRIPTION

To describe the OmniTouch Call Center Office principles

To describe and use the OmniTouch Call Center Office installation wizard

To describe and manage the advanced parameters

To describe and use the Supervision application

To describe and use the Agent application

To describe and use the Statistics application

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server Starter

PROGRAM DESCRIPTION

To describe the Alcatel-Lucent Extended Communication Server platforms

To describe the Alcatel-Lucent Extended Communication Server packages

To describe the Alcatel-Lucent Extended Communication Server features

To describe the Alcatel-Lucent Extended Communication Server commercial offer

To start and stop the Alcatel-Lucent Extended Communication Server

To describe and use the web based management interface

To describe the licenses activation process

To configure and activate licenses

To describe and configure network


• Integration in the local network
• Internet connection
• DNS server
• DHCP server
• Proxy Cache

To describe and configure the directory


• Groups creation
• Users creation
• Import/export
• LDAP directory access rights and security

To describe and configure the surf control:


• Proxy Cache
• Web access control
• URL filtering: Black & White lists, updates
• Optenet URL Filtering
• External proxy server
• Firewall interaction

To describe and configure the Mail Server:


• Topologies
• Outgoing mails: SMTP, domain names, relay
• Incoming mails: POP, IMAP
• Synchronization: POP external mailboxes
• Mailing lists

To describe and configure the Webmail interface


• Read/create mail
• Search a contact
• “out of office” rules
• Filtering rules
• Preferences

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server Starter

REFERENCE OF00CTE833EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation and the maintenance of the Alcatel-Lucent Extended
Communication Server

OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the Alcatel-Lucent Extended Communication Server main services
• Maintain the Alcatel-Lucent Extended Communication Server

PREREQUISITES
• To have attended the Alcatel-Lucent Office Communication Solutions Certified Advanced Level 2 training
course (Ref.: OF00CTE801EN)

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server Starter

To describe and configure the Virtual Desk services


• Contacts
• Calendar
• Task list
• Outlook connector
• Bookmarks / News / Files server
• Mobile Virtual Desk

To describe and configure the internet and telephony services convergence


• Synchronization
• Directory
• Virtual Desk: Telephony menu

To describe rich presence and Instant messaging features in ECS

To describe and configure the Fax server

To describe and configure the backup/restore service of the ECS

To describe and configure the updates of the ECS

To describe the statistics and logs

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server

REFERENCE OF00CTE803EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation and the maintenance of the Alcatel-Lucent Extended
Communication Server

OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the Alcatel-Lucent Extended Communication Server services
• Maintain the Alcatel-Lucent Extended Communication Server

PREREQUISITES
• To have attended the Alcatel-Lucent Office Communication Solutions Certified Advanced Level 2 training
course (Ref.: OF00CTE801EN)

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server

PROGRAM DESCRIPTION
To describe the Alcatel-Lucent Extended Communication Server platforms

To describe the Alcatel-Lucent Extended Communication Server packages

To describe the Alcatel-Lucent Extended Communication Server features

To describe the Alcatel-Lucent Extended Communication Server commercial offer

To start and stop the Alcatel-Lucent Extended Communication Server

To describe and use the web based management interface

To describe the licenses activation process

To configure and activate licenses

To describe and configure network


• Integration in the local network
• Internet connection
• DNS server
• DHCP server
• Proxy Cache

To describe and configure the directory


• Groups creation
• Users creation
• Import/export
• LDAP directory access rights and security

To describe and configure the surf control:


• Proxy Cache
• Web access control
• URL filtering: Black & White lists, updates
• External proxy server
• Firewall interaction

To describe and configure the Mail Server:


• Topologies
• Outgoing mails: SMTP, domain names, relay
• Incoming mails: POP, IMAP
• Synchronization: POP external mailboxes
• Mailing lists

To describe and configure the Webmail interface


• Read/create mail
• Search a contact
• “out of office” rules
• Filtering rules
• Preferences

To describe and configure the mail filtering services


• CLAM & Kaspersky antivirus
• AntiSpam
• Filtering by gray lists/type of attachment

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
Extended Communication Server

To describe and configure the Virtual Desk services


• Contacts
• Calendar
• Task list
• Outlook connector
• Bookmarks / News / Files server
• Mobile Virtual Desk

To describe and configure the internet and telephony services convergence


• Synchronization
• Directory
• Virtual Desk: Telephony menu

To describe rich presence and Instant messaging features in ECS

To describe and configure SIP features & use cases

To describe and configure an ECS in a secured network architecture


• Firewall Activation: simple, advanced, additional services
• DMZ Management: Flow Management, authorizations
• Ports redirection rules

To describe and configure File server and Domain controller

To describe and configure the FTP server

To describe and configure the Print server

To describe and configure the Fax server

To describe and manage the DNS

To describe and manage web sites

To describe and manage the databases

To describe and manage the VPN site to site

To describe and manage the VPN client to site

To describe the mail server with several domain

To describe the relay authorization

To describe and manage the QoS

To describe and configure the Extended QoS

To describe and configure the SNMP service

To describe and configure the backup/restore service of the ECS

To describe and configure the updates of the ECS

To describe the statistics and logs

To describe how to open a terminal root access

To describe and use the expert commands

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
VoIP & Multi-Site

REFERENCE OF00CTE806EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
6 hours Virtual self-paced training on the computer. 6 hours before c-learning

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of complex installation, configuration and maintenance of
Alcatel-Lucent OmniPCX Office (Voice over IP and network features)

OBJECTIVES
At the end of the course, the participant will be able to:
• Install, configure and maintain Voice over IP and Network solutions on the OmniPCX Office
• Configure a multi-sites solution
• Install and configure network solutions on the OmniPCX Office
• Describe and manage private SIP services

PREREQUISITES
• To have attended Office Communication Solutions Certified Advanced Level 2 training course
(Ref.: OF00CTE801EN)
• To have knowledge of TCP/IP in a Microsoft environment

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
VoIP & Multi-Site

PROGRAM DESCRIPTION

Phase 1: i-learning 6 hours

To describe the voice over IP services

To describe SIP

To describe the H323 network

To describe IP features:
• Break-in
• Break-out
• Overflow

To describe the VoIP resources optimization

To describe the protocols used in a private network

To describe the ARS management for private networking

To describe the clock synchronization

To describe the centralized metering in network

Phase 2: c-learning 2 days

To put a private network into service

To put a multi-site configuration into service (using the OMC tool)

To configure the ARS for private networking

To manage the clock synchronization

To configure a H323 network

To configure VoIP

To configure IP features: Break-in, Break-out and overflow

To describe and configure the VLAN

To describe and manage SIP:


• SIP Gateway (Private network)

To describe and configure the VPN service

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010
Fast Upgrade

REFERENCE OF00CTE824EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
1 Hour Virtual self-paced training on the computer

4 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of the Alcatel-
Lucent Office Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the Office Communication Solutions
• Describe, configure and maintain the new OmniPCX Office features
• Describe and install the Alcatel-Lucent OmniSwitch 6400/6250
• Ensure the installation and the commissioning of the Alcatel-Lucent Extended Communication Server

PREREQUISITES

• To be ACSE OmniPCX Office R4 or R5 certified

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010
Fast Upgrade

PROGRAM DESCRIPTION

Phase 1: i-learning 1 hour

To describe the purposes & elements of Local Area Network (LAN):


• LAN Definition
• IP Addressing
• Switches
• WAN
• Internet applications & protocols
• Security
• Mail
• Applications
To describe the Alcatel-Lucent Extended Communication Server

Phase 2: c-learning 4 days

To describe the Office Communication Solutions

Alcatel-Lucent OmniPCX Office


To describe and configure the new OmniPCX Office features
To describe the new hardware and terminals
To describe the OMC enhancements
To describe how to configure the new OMC features
To describe and configure the 6-party conference enhancements
To describe and configure the Multiple Automated Attendant
To describe and configure the security enhancements for voice mail application
To describe and configure the ACD enhancements
To describe PhD-relay and Web Diag Tools
To describe the NGN and SIP trunking evolutions
To describe and configure the SIP enhancements
To describe and configure the Mobility solution enhancements
To describe and configure the access Alternative CLIP/COLP
To describe the remote maintenance solution via a SIP connection

Alcatel-Lucent Extended Communication server


To introduce the Alcatel-Lucent Extended Communication Server
To start and stop the Alcatel-Lucent Extended Communication Server
To describe and activate licenses
To describe and configure network
To describe and configure user accounts in the directory
To describe and configure the Mail & Internet Services
To describe and configure the Virtual Desk
To describe and configure telephony services convergence
To describe and configure the backup/restore service of the ECS

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010
Fast Upgrade

Alcatel-Lucent OmniSwitch 6400/6250


To describe the Alcatel-Lucent OmniSwitch 6400/6250
To install and ensure the cabling
To start and stop the system

Tab-Lab to prepare Office Communication Solutions exams (0.5 day)


To get additional practice on the Alcatel-Lucent Office Communication Solutions

Appendices: Not in certification scope


To describe and know how to configure the ECS Fax Server
To list the RFCs supported for SIP

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2007 to 2010 Upgrade

REFERENCE OF00CTE823EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R7.0, R7.1 & R8.0 features
• To describe, configure and maintain the new Extended Communication Server R4.1 and R4.2 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250

PREREQUISITES

• To have ACSE Office Communication Solutions April 2007 Level

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2007 to 2010 Upgrade

PROGRAM DESCRIPTION

To describe the Office Communication Solutions evolution

Alcatel-Lucent OmniPCX Office


To describe and configure the new OmniPCX Office R7.0, R7.1 & R8.0 features
To describe the new hardware and terminals
To describe and configure the new OMC features
To describe and configure the security enhancements for voice mail application
To describe the ACD enhancements
To describe and configure the NGN & SIP enhancements
To describe and configure the Mobility solution enhancements
To describe and configure the access Alternative CLIP/COLP
To describe the remote maintenance solution via a SIP connection

Alcatel-Lucent Extended Communication Server


To describe and configure the new Extended Communication Server R4.1 & R4.2 features
To describe and configure rich presence and Instant messaging features in ECS

Alcatel-Lucent OmniSwitch 6400/6250


To describe the Alcatel-Lucent OmniSwitch 6400/6250
To install and ensure the cabling
To start and stop the system

Appendices: Not in certification scope


To describe and know how to configure the ECS Fax Server
To list the RFCs supported for SIP

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2007 to 2010 Upgrade

REFERENCE OF00WTE823EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
10 Hours Virtual self-paced training on the computer

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R7.0, R7.1 & R8.0 features
• To describe, configure and maintain the new Extended Communication Server R4.1 and R4.2 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250

PREREQUISITES

• To have ACSE Office Communication Solutions April 2007 Level

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2007 to 2010 Upgrade

PROGRAM DESCRIPTION

To describe the Office Communication Solutions evolution

Alcatel-Lucent OmniPCX Office


To describe and know how to configure the new OmniPCX Office R7.0, R7.1 & R8.0 features
To describe the new hardware and terminals
To describe and know how to configure the new OMC features
To describe and know how to configure the security enhancements for voice mail application
To describe the ACD enhancements
To describe and configure the NGN & SIP enhancements
To describe and configure the Mobility solution enhancements
To describe and configure the access Alternative CLIP/COLP
To describe the remote maintenance solution via a SIP connection

Alcatel-Lucent Extended Communication Server


To describe and configure the new Extended Communication Server R4.1 & R4.2 features
To describe and configure the Fax Server
To describe and configure rich presence and Instant messaging features in ECS

Alcatel-Lucent OmniSwitch 6400/6250


To describe the Alcatel-Lucent OmniSwitch 6400/6250
To install and ensure the cabling
To start and stop the system

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent Office Communication Solutions


CERTIFICATION ACSE Alcatel-Lucent Office Communication Solutions for SMBs, 2010 (Upgrade)

REFERENCE OF00TC2U14EN EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


20 MCQ 45 Minutes On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent Office Communication
Solutions (ACSE Alcatel-Lucent Office Communication Solutions 2008 or 2009 certified)

ASSOCIATED TRAINING TRACK


• To have attended the course:
OF00WTE822 ACSE Office Communication Solutions 2008 to 2010 upgrade
(ACSE Office Communication Solutions 2008 or 2009 certified)

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2010 Spring to Fall Upgrade

REFERENCE OF00WTE821EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
3 Hours Virtual self-paced training on the computer

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R8.0 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250

PREREQUISITES
• To have ACSE Office Communication Solutions June 2010 Level

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2010 Spring to Fall Upgrade

PROGRAM DESCRIPTION

To describe the Office Communication Solutions evolution

Alcatel-Lucent OmniPCX Office


To describe and configure the new OmniPCX Office R8.0 features
To describe the new hardware and terminals
To describe and configure the security enhancements for voice mail application
To describe and configure the ACD enhancements
To describe and configure the SIP enhancements

Alcatel-Lucent OmniSwitch 6400/6250


To describe the Alcatel-Lucent OmniSwitch 6400/6250
To describe how to install and ensure the cabling

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2008 to 2010 Upgrade

REFERENCE OF00WTE822EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
5 Hours Virtual self-paced training on the computer

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• To describe, configure and maintain the new OmniPCX Office R7.1 & R8.0 features
• To describe, configure and maintain the new Extended Communication Server R4.2 features
• To describe and install the Alcatel-Lucent OmniSwitch 6400/6250

PREREQUISITES

• To have ACSE Office Communication Solutions April 2008 Level

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Office Communication Solutions
2008 to 2010 Upgrade

PROGRAM DESCRIPTION

To describe the Office Communication Solutions evolution

Alcatel-Lucent OmniPCX Office


To describe and configure the new OmniPCX Office R7.1 & R8.0 features
To describe the new hardware and terminals
To describe and configure the new OMC features
To describe and configure the security enhancements for voice mail application
To describe and configure the ACD enhancements
To describe and configure the NGN & SIP enhancements

Alcatel-Lucent Extended Communication Server

To describe and configure the new Extended Communication Server R4.2 features

To describe rich presence and Instant messaging features in ECS

To describe the active directory synchronization process

Alcatel-Lucent OmniSwitch 6400/6250


To describe the Alcatel-Lucent OmniSwitch 6400/6250
To install and ensure the cabling
To start and stop the system

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Voice Starter

REFERENCE BiCSTE200US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
8 hours Virtual self-paced training on the computer. 8 hours before c-learning

10 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone

OBJECTIVES
At the end of the course, the participant will be able to:
• Start the BiCS server
• Deploy the Hardware
• Configure the OmniPCX Enterprise
• Main Telephony services
• Perform the OmniPCX Enterprise Backup & Restore
• Perform the Level 1 maintenance on BiCS
The « + » of this training: using a customer site file, the participant will learn how to install a MidMarket
oriented OmniPCX Enterprise on a BiCS platform (cabling, system start and stop, etc.).
An IP Touch simulator describing the main set features will be given during the training to the students.

PREREQUISITES

To have knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)


To have knowledge on IT environment (DNS, eMail Server, Active Directory, Database, Web server)
To have knowledge of basic Computing skills (Linux, IP address modification, Current use of PC)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Voice Starter

PROGRAM DESCRIPTION

Phase 1: i-learning 8 hours

To describe Alcatel-Lucent OmniPCX Enterprise global offer


To describe Alcatel-Lucent BiCS architecture
To describe Alcatel-Lucent OmniPCX Enterprise architecture
To describe the hardware architecture
To describe the system cabling
To perform the system cabling using simulation tools
To describe how to access to the system
To describe the available logins
To describe how to start and how to stop the system
To describe Alcatel-Lucent OmniVista 4760 configuration tool
To describe the range of terminals and interface modules
To describe IP addressing plan principles
To describe how to implement an Alcatel-Lucent OmniPCX Enterprise in a customer LAN
To describe how to save and restore a database
To describe the principles of the software licenses
To describe how to save and restore licenses
To describe the principles of the classes of services
To describe groups’ principles
To describe multiline sets and associated services
To describe Multi Line Appearance principles
To describe attendant sets and attendant groups’ principles
To describe entities principles
To describe the principles of the internal calls distribution (attendant call)
To describe the principles of DECT mobility
To describe IBS DECT equipment
To describe the remote maintenance solutions (e-RMA)
To describe how to start and generate traces (Crashdump & Kernel Debugger, OLCA)

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Voice Starter

Phase 2: c-learning 10 days

To describe the tools and the training materials provided during the training course
To describe the customer site file
To setup the BiCS Server using the Wizard
To install, save and restore the licenses
To start and stop the system
To access to the system using the available logins
To use Alcatel-Lucent OmniVista 4760 Configuration tool
To configure the IP addressing plan of the system
To describe and modify the internal numbering plan
To configure the users
To configure the basic IP parameters
To describe and configure the internal DHCP server
To configure the classes of services
To configure the groups
To configure multiline sets and associated services (sets supervision, etc.)
To configure a MLA group
To describe and configure Executive / Assistant groups
To describe and configure trunk groups:
• ISDN T0 / T2 trunk groups
• T1 trunk group (North American market)
• Analogue trunk groups
To describe and manage the system synchronization
To describe and modify the default DID translator
To describe and configure the external callback translator
To describe and configure the outgoing external calls barring
To describe and configure a simple Automatic Route Selection configuration (direct carrier, no time
dependence)
To describe and configure the calls distribution
To describe and configure an IBS DECT solution
To describe and configure speed dialing
To describe and configure an Alcatel-Lucent OmniMessage 4645 voicemail system
To save and restore the system database
To save BiCS parameters
To describe and configure a RMA solution (eRMA only)
To describe and configure voice guides and music on hold
To maintain the system (level 1)

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Applications Starter

REFERENCE BICSTE201US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
8 hours Virtual self-paced training on the computer.8 hours before c-learning

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation of OmniVista 4760 and OmniTouch 8400 ICS applications
in a BiCS environment.

OBJECTIVES
At the end of the course, the participant will be able to:
• Configure the OmniVista 4760 Start Pack
o Configuration, Accounting Organization, Alarms, Predefined reports
• Configure the Instant Communicator Suite
o Telephony Services, One Number Services, Integrated Messaging Services, Teamwork services, My
Instant Communicator client
The « + » of this training:
Get the necessary skills to be able to run Applications for mid sized companies

PREREQUISITES
• To have attended the BiCS Voice Starter (BICSTE200US)
OR
• To have an ACFE level on OmniPCX Enterprise and to have attended the BiCS Installation & Maintenance
(BICSTE210US)
• To have knowledge on IT environment (DNS, eMail Server, Active Directory, Database, Web server)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Applications Starter

PROGRAM DESCRIPTION
Phase 1: i-learning 8 hours

Alcatel-Lucent OmniVista 4760 NMC

To describe Alcatel-Lucent OmniVista 4760 applications


To describe the Configuration application
To describe the alarms application
To describe the principle of an accounting system
To describe the OmniVista 4760 Accounting application
To describe the Accounting organization
To describe the use of predefined reports

Alcatel-Lucent OmniTouch 8400 ICS

To discover some possible use of the Alcatel-Lucent OmniTouch 8400 ICS and My Instant Communicator on PC.
To see how to do these described features via simulation (you have access to a virtual application).

Phase 2: c-learning 5 days

OmniVista 4760
To manage the PCX in the technical directory
To use 4760 Configuration application
• Data tree
• Filters
• Grids export & import
To manage the Alarms
• Notification by mail
To add an OmniVista 4760 user using predefined access rights
To manage Accounting parameters on OmniPCX Enterprise
To manage the accounting organization
To manage the cost configuration
• Import and export a code book
To manage the reports
• Generate predefined reports
• Export a report, schedule a report generation
To adapt parameters for database purge
To describe the OmniVista 4760 license control

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Applications Starter

Alcatel-Lucent OmniTouch 8400 ICS


To describe the Alcatel-Lucent OmniTouch 8400 ICS Application
To describe the licensing model
To describe, install, configure and use My Instant Communicator client
• On PC
• On IP Touch
To describe the administration tools and how to ensure the users MAC (Move Add & Change)
To configure the services
• Telephony services
• Integrated Messaging services
• One number services
• Teamwork services (instant messaging and presence)
To describe and perform level 1 maintenance
• Log zipper
• Web supervision application

Alcatel-Lucent BICS
To save and restore the databases: OmniVista 4760, 8400 ICS, OmniPCX Enterprise

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified Field Expert

PRODUCT/SOLUTION Alcatel-Lucent Business integrated Communication Solution


CERTIFICATION ACFE Alcatel-Lucent Business integrated Communication Solution R2

REFERENCE BICSTC2C0US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


30 MCQ 45 Min On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent Business integrated
Communication Solution

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- BICSTE200 Voice Starter
- BICSTE201 Applications Starter

All Rights Reserved © 2009, Alcatel-Lucent


Business integrated Communication Solution R2.x
Installation & Maintenance

REFERENCE BICSTE210US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer.

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation and advanced maintenance of BiCS

OBJECTIVES
At the end of the course, the participant will be able to:
• Install a BiCS server
• Check Alcatel-Lucent Applications deployment
• Perform the Backup and Restore
• Maintain the BiCS server

PREREQUISITES
• To have an ACFE level on OmniPCX Enterprise and basic knowledge on OmniVista 4760
• To have knowledge of Linux

All Rights Reserved © 2009, Alcatel-Lucent


Business integrated Communication Solution R2.x
Installation & Maintenance

PROGRAM DESCRIPTION

To describe the BiCS architecture

To describe the BiCS features

To perform a complete loading of the BiCS server

To setup BiCS using the wizard

To use the virtualization console

To check the post-installation

To backup and restore the virtual machines

To backup and restore the applications data

To perform a Repair Procedure

To describe the upgrade of the BiCS server

All Rights Reserved © 2009, Alcatel-Lucent


ESD Essentials
IP Overview

REFERENCE TGK30001W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.

OBJECTIVES
At the end of this course the student will understand:
• key IP technologies
• the role of IP Technology in the enterprise

PREREQUISITES
• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION


For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
IP Overview

PROGRAM DESCRIPTION

The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve
Shepard. It provides essential background on key IP technologies and their use in today's Enterprise.

This course is organized as follows:

1. Intro to IP
2. Early Internet History
3. Internet Mgmt
4. Layered Protocols
5. IP Addressing
6. Routing in IP
7. TCP and UDP
8. MPLS

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
Technical Overview Series: LAN

REFERENCE TBU30052W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
0.40 hour Virtual self-paced training on the computer.

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe where Local Area Networks came from
• Describe the current status of LANs
• Describe where LANs are heading in the enterprise

PREREQUISITES
• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION


For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
Technical Overview Series: LAN

PROGRAM DESCRIPTION

In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the
Enterprise.

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
Technical Overview Series: WAN

REFERENCE 3EY0SA065US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
0.25 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this
technology.

OBJECTIVES
At the end of this course the student will understand:
WAN technology
• why WAN is important to the Enterprise
• why WLAN is so important in the enterprise.

PREREQUISITES
• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION


For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


ESD Essentials
Technical Overview Series: WAN

PROGRAM DESCRIPTION

Learn about Wireless Access Networks including what they are and what they are used for. The course also
covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out
why WAN is so important in the enterprise.

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise
Starter Pack Enterprise

REFERENCE ENTPTE900US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
8 hours Virtual self-paced training on the computer. 8 hours before c-learning

10 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone

OBJECTIVES
At the end of the course, the participant will be able to:
• To install and ensure the cabling of the system
• To check the correct start-up of the system (Boards, Users & Trunk groups)
• Activate the main phone services on terminals
• Configure the system in stand alone:
• Hardware
• Users
• Trunk groups
• Major Phone services
• Ensure the basic maintenance of the system
• Configure and activate a remote connection to the system via RMA solution
The « + » of this training: Using a real customer site file, the participant will learn the exact installation
(cabling, system start and stop, etc.) and will configure a new system from the beginning.
An IP Touch simulator describing the main set features will be given during the training to the students.

PREREQUISITES

• To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)
• To have knowledge of basic Computing skills (PC start and stop, IP address modification, Current use of
PC)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
To access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or
better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise
Starter Pack Enterprise

PROGRAM DESCRIPTION

Phase 1: i-learning 8 hours

To describe Alcatel-Lucent OmniPCX Enterprise global offer

To describe Alcatel-Lucent OmniPCX Enterprise architecture

To describe the hardware architecture:


• Cabinets
• System couplers (boards)
• Terminals

To describe the system cabling

To perform the system cabling using simulation tools

To describe how to access to the system

To describe the available logins

To describe how to start and how to stop the system

To describe MGR integrated configuration tool

To describe Alcatel-Lucent Expert integrated configuration tool (Alcatel-Lucent 4760i)

To describe the range of terminals that can be connected to an Alcatel-Lucent OmniPCX Enterprise:
• Alcatel-Lucent 8 & 9 series
• Mobiles 300/400

To describe the Add-On modules that can be added to the terminals

To describe the available plugwares

To describe how to start and stop the system

To describe IP addressing plan principles

To describe how to implement an Alcatel-Lucent OmniPCX Enterprise in a customer LAN

To describe how to modify the IP addressing plan via netadmin

To describe how to create an empty database

To describe how to save and restore a database

To describe the principles of the software licenses

To describe the Bulk and Move service for licensing

To describe how to save and restore the system licenses

To describe the principles of the classes of services:


• Connection class of service
• Phone facilities class of service
• Transfer class of service
• Public network class of service
• Private calls class of service

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise
Starter Pack Enterprise

To describe hunt groups principles

To describe call pick-up groups principles

To describe multiline sets and associated services

To describe Multi Line Appearance principles

To describe attendant sets and attendant groups principles

To describe entities principles

To describe the principles of the internal calls distribution (attendant call)

To describe the principles of DECT mobility

To describe IBS DECT equipment:


• Base stations
• Terminals

To describe the internal accounting mechanisms

To describe the available remote maintenance solutions:


• e-RMA
• Crystal RMA
• RMA on common hardware

To describe the principle and how to configure:


• Display and Call by name with UTF8 characters
• Alcatel-Lucent x8 & x9 series sets customization and localization
• Automatic callback on busy trunk group facility
• Calling Line Identification service on analogue trunk groups
• Caller name display if managed in the personal directory
• Call overflow when IP extension is unreachable
• Alarm retrievals (Alarm sets, External alarms, CPU alarms and RMA alarms)

To describe the Premium Customer Support (PCS) process and the associated services

To describe the ROHS rules on Alcatel-Lucent OmniPCX Enterprise

To describe the process to contact our Professional Services et how to create a Service Request

To describe how to start and generate traces

To describe the Crashdump & Kernel Debugger

To describe the OLCA tool

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise
Starter Pack Enterprise

Phase 2: c-learning 10 days

To describe the tools and the training materials provided during the training course

To describe the customer site file

To start and stop the system

To access to the system using the available logins

To check the correct startup of the system couplers

To use MGR and Alcatel-Lucent Expert configuration tools

To create an empty database

To configure the IP addressing plan of the system

To install, save and restore the licenses

To describe and modify the internal dialing plan:


• Prefixes
• Suffixes
• Directory numbers

To configure and maintain the users


• IP Phones (in static/dynamic mode)
• Digital phones
• Plugwares and interface modules
• Add-On modules

To configure and maintain the IP parameters of the Voice over IP boards

To describe and configure the internal DHCP server

To describe and configure the ring tones customization tool

To describe and configure the MOXA V24/IP Box

To configure the classes of services:


• Connection class of service
• Phone facilities class of service
• Transfer class of service
• Public network class of service

To configure the groups:


• Hunt groups
• Call pick-up groups

To configure multiline sets and associated services (sets supervision, etc.)

To configure and maintain a MLA group

To describe and configure Executive / Assistant groups

To describe and configure trunk groups:


• ISDN T0 / T2 trunk groups
• T1 trunk group (North American market)
• Analogue trunk groups

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise
Starter Pack Enterprise

To describe and manage the system synchronization

To describe and modify the default DID translator

To describe and configure the external callback translator

To describe and configure the outgoing external calls barring

To describe, configure and maintain a simple Automatic Route Selection configuration (direct carrier, no time
dependence)

To describe, configure and maintain the calls distribution:


• Attendant groups
• Attendant sets
• Entity
• Calls distribution tables

To describe, configure and maintain an IBS DECT solution:


• IBS base station configuration
• DECT users creation and registration

To display and describe the fields of the system messages

To describe, configure and maintain the direct speed dialing and the speed dialing by range

To describe, configure and maintain an Alcatel-Lucent OmniMessage 4645 voicemail system:


• Voicemail creation
• Mailboxes allocation
• Voicemail classes of services configuration

To describe and configure the internal accounting parameters

To save and restore the system database

To describe, configure and maintain a RMA solution

To describe, configure and maintain the voice guides

To describe, configure and maintain the music on hold

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
User Profiles

REFERENCE ENTPWB901US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
2 hours Virtual self-paced training on the computer.

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the user profiles for the business and corporate segment

PREREQUISITES

• To have attended Basic Telephony training course (Ref.: FG00TE082US) or to have equivalent knowledge

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
User Profiles

PROGRAM DESCRIPTION

Know the user profiles of the business and corporate segments


• Office Worker Essential
• Office Worker Premium
• Office Worker Privilege
• Team Worker Essential
• Team Worker Premium
• Team Worker Privilege
• On Site Roamer Essential
• On Site Roamer Premium
• On Site Roamer Privilege
• Mobile Professional Essential
• Mobile Professional Premium
• Mobile Professional Privilege
• Executive

Define the right training according to each profile

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified Field Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACFE Alcatel-Lucent OmniPCX Entreprise R9

REFERENCE ENTPTC2C8US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


30 MCQ 45 Min On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE900 Starter Pack Enterprise

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Technology Training
VoIP Technologies

REFERENCE FG00WB065US DELIVERY LANGUAGE English (course material in English )

DURATION METHODS
8 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS -

PUBLIC
Sales, Presales, Engineers who needs to know the basic knowledge of Voice over IP

OBJECTIVES
At the end of the course, the participant will be able to:
• describe the main principles of the Voice over IP as well as the used standards and protocols.
The « + » of this training:

• description of the Quality of Service solutions, such as DiffServ or 802.1p makes the student understand
the importance of the quality of the network for Voice applications. The H323 and SIP standards are
covered.

PREREQUISITES
• Basic knowledge on Voice environment (FG00TE082)
• Basic knowledge on local network environment and on data products
• TCP/IP architecture and concepts

REQUIRED TECHNICAL CONFIGURATION


For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Technology Training
VoIP Technologies

PROGRAM DESCRIPTION

Describe why VoIP and who is concerned

Describe the scenarios for the voice over IP

Compare voice and data switching techniques

Understand the quality of service on IP

Know the RSVP protocol and INTSERV service

Know the DIFFSERV service

Describe the QoS at level 2: 802.1p/Q

Understand the RTP/RTCP protocol

Know the H323 model of the ITU

Know the SIP protocol

Know the MPLS model

Describe the principle of MGCP

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
CPU Loading & Architecture
Corporate & Business

REFERENCE ENTPTE903US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour before c-learning

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Load a software version on any kind of CPU
• Update a software version
• Configure a duplicated CPU configuration
• Configure and maintain a multi site architecture
• Configure and maintain the multi site services

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
CPU Loading & Architecture
Corporate & Business

PROGRAM DESCRIPTION

Phase 1: i-learning 1 hour

Describe the Multi Media gateways topologies:


• Crystal hardware
• Common hardware
Describe how to manage a remote Crystal Media gateway connected through RT2 links
Describe how to manage a remote Crystal Media gateway connected through INTOF links
Describe the IP Domains

Phase 2: c-learning 5 days

Describe the principles of the software loading


Load a full software version on any type of CPU in mono-version mode
Load a full software version on any type of CPU in multi-version mode
Update a software version via static and dynamic patches
Describe the patch installation in secure mode
Describe the principles of the CPU duplication
Configure a CPU duplicated configuration
Describe the spatial redundancy service
Configure and maintain the spatial redundancy
Perform the database cloning
Describe and perform the loading of a CPU-GD from the PC OXE Installer tool
Describe the disk structure and the main Linux commands
Describe the database structure
Describe the principles of schedulable patch loading from Alcatel-Lucent OmniVista 4760
Describe the multi site architecture
Describe and put into operation a remote ACT over IP using INTIP and GD board
Describe, configure and maintain services in multi sites environment :
• Trunk groups
• ARS
• Multi Entity
• Multi Translator
• IP domains
• CLI for urgent calls
• Multi timezone
• Multi Countries

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
VoIP Advanced & Backup
Corporate & Business

REFERENCE ENTPTE904US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
6 hours Virtual self-paced training on the computer.5 hours before and 1 hour after c-learning

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain a complex Voice over IP Telephony solution on Alcatel-Lucent OmniPCX Enterprise
• H323 & SIP users
• H323 & SIP gateways
• H323 & SIP public trunk groups
• VoIP Quality Of Service
• Configure and maintain the IP network backup services for multi sites environment
• Media Gateway Signaling link backup
• Passive Communication Server
• IP Touch survivability

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise CPU loading & Architecture training course
(Ref.: ENTPTE903US)
• To have attended VoIP Technologies training course is strongly advised (Ref.: FG00TE065US)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
VoIP Advanced & Backup
Corporate & Business

PROGRAM DESCRIPTION

Phase 1: i-learning 5 hours

Describe the network protocols:


• IP
• TCP
• UDP
Describe Voice over IP protocols:
• SIP
• H323
• RTP
• RTCP
Describe the services protocols:
• DHCP
• DNS
• SNMP
• FTP
• TFTP
• Telnet
Describe the IP Services used and ports numbers
Describe how to manage the IP configuration of Voice over IP board
Describe how to check the IP configuration of VoIP boards via maintenance commands
Describe the initialization steps of the VoIP equipment (IP Phones and boards)
Describe the SIP features provided by the Alcatel-Lucent OmniPCX Enterprise Call server
Describe the types of SIP external gateways in the Alcatel-Lucent OmniPCX Enterprise environment
Describe and explain how to configure the Mini SIP Trunk groups
Describe and explain how to configure and maintain H323 gateways in the Alcatel-Lucent OmniPCX Enterprise
Describe and explain how to configure and maintain direct RTP for H323
Describe and explain how to configure and maintain the data & modem transparency
Describe the IP Domains principles
Describe the principles of the QoS for Voice over IP
Describe how to configure and maintain the QoS in the Alcatel-Lucent OmniPCX Enterprise
Describe and explain how to configure and maintain VoIP statistics tickets generation

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
VoIP Advanced & Backup
Corporate & Business

Phase 2: c-learning 5 days

Configure and maintain the IP parameters of the Voice over IP boards


Describe the Alcatel-Lucent Voice over IP topology
Describe, configure and maintain the internal DHCP server
Describe, configure and maintain the direct RTP
Describe, configure and maintain the IP Domains
Configure and maintain H323 communications
Describe, configure and maintain the internal and external Gatekeepers
Describe, configure and maintain SIP services and SIP users
Describe and configure CAC and Codec Negotiation for SIP users
Configure and maintain public and private SIP trunk groups
Describe, configure and maintain SIP DNS-SRV
Describe, configure and maintain the IP Media Gateway signaling back-up feature
Describe, configure and maintain the local private to public overflow
Describe and configure the IP Touch survivability
Describe, configure and maintain the SIP survivability
Describe, configure and maintain the Passive Communication Server
Describe, configure and maintain the Automatic VLAN Assignment service

Phase 3: i-learning 1 hour

Describe the principles of:


• the DHCP centralization
• Direct RTP in network
• Redirect

Describe how to configure and maintain:


• the DHCP centralization
• Direct RTP in network
• Redirect

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
ACSE TAP-Lab
Corporate & Business

REFERENCE ENTPTA0A10US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Engineers

OBJECTIVES
• To go thoroughly into everyone’s Alcatel-Lucent OmniPCX Enterprise knowledge
• To prepare oneself for Alcatel-Lucent OmniPCX Enterprise ACSE certification exam
NB: TAP-Lab is not mandatory to go in for the certification exam

PREREQUISITES

• To have attended Alcatel-Lucent OmniPCX Enterprise R9 training curriculum

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
ACSE TAP-Lab
Corporate & Business

PROGRAM DESCRIPTION

To prepare oneself for Alcatel-Lucent OmniPCX Enterprise ACSE certification exam

A set of hands-on exercises is available in the TAP-Lab classroom

The participant selects himself the subjects and topics he wants to go thoroughly into and to deal with

A technical and pedagogic assistance is provided by a trainer

Examples of subjects that can be covered:


• External calls barring
• Calls distribution
• Voice over IP and IP-Phones
• Networking
• VPN overflow
• Hybrid links
• Call server duplication with spatial redundancy
• IP Domains
• Other advanced VoIP services

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
ACSE TAP-Lab
Corporate & Business

REFERENCE ENTPTA0A9US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer.

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Engineers

OBJECTIVES
• To go thoroughly into everyone’s Alcatel-Lucent OmniPCX Enterprise knowledge
• To prepare oneself for Alcatel-Lucent OmniPCX Enterprise ACSE certification exam
NB: TAP-Lab is not mandatory to go in for the certification exam

PREREQUISITES

• To have attended Alcatel-Lucent OmniPCX Enterprise R9 training curriculum

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
ACSE TAP-Lab
Corporate & Business

PROGRAM DESCRIPTION

To prepare oneself for Alcatel-Lucent OmniPCX Enterprise ACSE certification exam

A set of hands-on exercises is available in the TAP-Lab classroom

The participant selects himself the subjects and topics he wants to go thoroughly into and to deal with

A technical and pedagogic assistance is provided by a trainer

Examples of subjects that can be covered:


• External calls barring
• Calls distribution
• Voice over IP and IP-Phones
• Networking
• VPN overflow
• Hybrid links
• Call server duplication with spatial redundancy
• IP Domains
• Other advanced VoIP services

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACSE Alcatel-Lucent OmniPCX Enterprise Business R9

REFERENCE ENTPTC0C13US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


60 MCQ 1 hour Exam in classroom.

Lab 2.5 hours Practical lab in classroom.

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE900 Starter Pack Enterprise
- ENTPTE903 CPU loading & Architecture
- ENTPTE904 VoIP Advanced & Backup

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
On Site Mobility DECT
Corporate

REFERENCE ENTPTE910US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• configure and maintain a DECT mobility solution on Alcatel-Lucent OmniPCX Enterprise

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
On Site Mobility DECT
Corporate

PROGRAM DESCRIPTION

To describe the principles of DECT mobility

To describe the DECT Crystal solution:


• Boards
• Base stations
• Terminals

To describe and put into operation a DECT system on Crystal hardware (Mono & Multi ACT/ Mono & Multi PARI)

To describe and put into operation a DECT mobility solution into a ABC- F network

To describe the principles and how to configure a DECT solution in CAMPUS mode

To describe, configure and maintain a twinset group

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Multisite Network
Corporate

REFERENCE ENTPTE902US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
6 hours Virtual self-paced training on the computer. 5 hours before and 1 hour after c-learning

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise in network

OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain a complex networking solution on Alcatel-Lucent OmniPCX Enterprise
• Configure and maintain hybrid links
• Configure and maintain the dedicated networking phone services
• Ensure the maintenance of a networking configuration

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Multisite Network
Corporate

PROGRAM DESCRIPTION

Phase 1: i-learning 5 hours

To describe the networking architecture


• Homogeneous network
• Heterogeneous network
• ABC network structure

To describe network links structure:


• ABC-F Links
• ABC-F Trunk groups

To describe the different types of routing

To describe the principles of a dialing plan in network

To describe the principles of the synchronization plan in network

To describe the principles of the IP addressing plan in network

To describe the principles of the audit

To describe the principles of the broadcast

To describe the network supervision tool: SUPROUTAGE

To describe the principles of the private to public overflow

To describe the principles of the public to private rerouting

To describe the centralized services:


• Voicemail centralization
• System messages centralization

To describe the principles of the hybrid links

To describe how to configure and maintain the non IP hybrid links

To describe the principles of the VPN overflow

To describe the network facilities:


• Set supervision
• Manager / Assistant groups
• Hunt groups
• Meet-me conference
• DECT network mobility
• Shared Trunk groups
• Calls distribution
• Ubiquity

To describe Voice over IP protocols:


• H323
• RTP
• RTCP

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Multisite Network
Corporate

Phase 2: c-learning 5 days

To configure the IP addressing plan of an Alcatel-Lucent OmniPCX Enterprise in networking configuration

To configure the synchronization plan of an Alcatel-Lucent OmniPCX Enterprise in networking configuration

To describe, configure and maintain the network links:


• ABC-F links
• ABC-F Trunk groups

To supervise the network links via the embedded tool SUPROUTAGE

To describe, configure and perform an audit

To describe, configure and initialize the broadcast

To describe and configure the areas for the audit and the broadcast services

To describe, configure and maintain the VPN overflow

To describe, configure and maintain a full IP hybrid link

To describe, configure and maintain the internal Gatekeeper in ABC-F IP network configuration

To configure and maintain the network services:


• Set supervision
• Manager / Assistant group
• Voicemail centralization
• System messages centralization
• DECT mobility
• Shared Trunk groups
• Hunt groups

To configure the private to public overflow

To configure the public to private rerouting

To describe and configure the ARS Server

To ensure the maintenance of the managed elements

Phase 3: i-learning 1 hour

To describe the principles of:


• Direct RTP in network
• Redirect
• IP Domains in network

To describe how to configure:


• Direct RTP in network
• Redirect

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACSE Alcatel-Lucent OmniPCX Enterprise Corporate R9

REFERENCE ENTPTC0C12US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


60 MCQ 1 hour Exam in classroom.

Lab 2.5 hours Practical lab in classroom.

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE900 Starter Pack Enterprise
- ENTPTE903 CPU loading & Architecture
- ENTPTE904 VoIP Advanced & Backup
- ENTPTE910 On Site Mobility DECT
- ENTPTE902 Multi Site Networks
- ENTPTE912 Security Access

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Security Access Corporate

REFERENCE ENTPTE912US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
4 hours Virtual self-paced training on the computer. 4 hours before c-learning

1 day Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• describe, configure and maintain the access security services provided by the Alcatel-Lucent OmniPCX
Enterprise
o SSH/SSL
o Trusted host
o Dynamic ports
o 802.1x and RADIUS Server

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US) or to have equivalent knowledge
• To have attended Security Essentials training course is strongly advised (Ref.: FG00WB090US) or to have
equivalent knowledge

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Security Access Corporate

PROGRAM DESCRIPTION

Phase 1: i-learning 4 hours

To describe the security protocols:


• SSH
• HTTPS
To describe the SNMP service protocol
To describe the IP Services used and ports numbers
To describe and configure SNMP trap sending
To describe and configure MIB browsing (Get SNMP) + new OID
To describe, configure and maintain the NTP service
To describe the connection on a Syslog server
To describe the IP Touch PC Ethernet port locking
To describe the locking of the IP Configuration menu of IP Touch sets

Phase 2: c-learning 1 day

To describe, configure and maintain the security services:


• Trusted hosts
• Dynamic ports management
To configure and maintain SSH service
To configure and maintain HTTPS service
To describe and activate the aging password service
To describe, configure and maintain the RADIUS & 802.1x services
To configure the connection on a Syslog server
To configure the IP Touch PC Ethernet port locking
To configure the locking of the IP Configuration menu of IP Touch sets

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Off Site Mobility

REFERENCE ENTPWB907US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
12 hours Virtual self-paced training on the computer.

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain the off site mobility services provided by an Alcatel-Lucent OmniPCX Enterprise:
• DISA Service
• Ubiquity service
• Remote extension users
• Alcatel-Lucent OmniTouch 8622 My Cellular Extension

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Off Site Mobility

PROGRAM DESCRIPTION

Describe, configure and maintain the DISA service

Describe, configure and maintain the remote extension facility

Describe, configure and use Alcatel-Lucent OmniTouch 8622 My Cellular Extension (MCE) application for Nokia,
BlackBerry and Windows mobile devices

Describe, configure and maintain the Ubiquity service

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
IP Touch Security Solution

REFERENCE ENTPTE905US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
12 hours Virtual self-paced training on the computer. 12 hours before c-learning

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the configuration and maintenance of complex IP Telephony solutions

OBJECTIVES
At the end of the course, the participant will be able to:
• know the concepts and solutions used in the deployment of Security in an Enterprise network
• Configure and maintain a complex Alcatel-Lucent IP Touch Security solution

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)
• To have attended VoIP technologies training course is strongly advised (Ref.: FG00TE065US or
FG00WB065US) or to have equivalent knowledge.

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
IP Touch Security Solution

PROGRAM DESCRIPTION

Phase 1: i-learning 12 hours

Describe malicious behaviors with some attack examples

Present the firewall and the offered services in a security solution

Present bases of cryptography used in confidentiality and encryption for VPN based solutions

Describe the principles of Digital signatures, Certificates and Public Key Infrastructure and the associated
services

Present the VPN solution and services provided in a security solution

Describe the IPSEC characteristics and its role in VPN

Present the available authentication technologies and their use in networks

Present the mechanisms for securing communications between two parties: session level

Describe the security impacts in the set-up of a wireless solution on an existing network

Describe the associated security possibilities of the Alcatel-Lucent communication solutions

Phase 2: c-learning 3 days

Describe the IP Touch Security Solution

Configure the IP Touch Security Solution in a basic configuration

Describe the customization of the rules used by the Security Modules

Customize the rules used by the Security Modules

Describe dynamic rules activation in case of call establishment toward a protected Media Gateway and Voice
Mail

Describe and configure IP Touch Security Solution with a duplicated system

Describe how to customize the authentication keys

Customize the authentication keys of the different secured devices

Describe and configure MGsec for secured Media Gateways

Describe how to customize the PSK keys with MGsec

Customize the PSK keys with MGsec

Describe and configure IP Touch Security Solution into an ABC network solution

Maintain the IP Touch Security Solution using maintenance commands and traces

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Free Desktop Mobility

REFERENCE ENTPTE911US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
1 hour Virtual self-paced training on the computer. 1 hour after c-learning

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System installers
Technicians and Engineers in charge of the installation, the configuration and the maintenance of the Free
Desktop Solution on Alcatel-Lucent OmniPCX Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Install and configure the Free Desktop Environment solution
• Ensure the maintenance of the Free Desktop Environment solution
• Configure the IP Touch Doorcam service

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course
(Ref.: ENTPTE904US)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Free Desktop Mobility

PROGRAM DESCRIPTION

Phase 1: c-learning 2 days

Describe the Free Desktop Environment solutions:


• IP Touch Mobility Solution
• Web Based Mobility Solution

Describe the hardware and software architectures

Describe the services provided by the solutions

Install and configure the Free Desktop Environment solution:


• Free Desktop Server
• Alcatel-Lucent OmniPCX Enterprise configuration

Ensure the maintenance of the Free Desktop Environment solution

Phase 2: i-learning 1 hour

Describe the IP Touch Doorcam service

Describe how to configure and maintain the IP Touch Doorcam service

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniMessage 4635 R5
OmniMessage 4635 Advanced

REFERENCE 4635TE310US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of an Alcatel-
Lucent OmniMessage 4635 system

OBJECTIVES
At the end of the course, the participant will be able to:
• Put into operation an Alcatel-Lucent OmniMessage 4635 system
• Load a software version and perform software upgrade
• Maintain an Alcatel-Lucent OmniMessage 4635

PREREQUISITES
• To have attended the Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniMessage 4635 R5
OmniMessage 4635 Advanced

PROGRAM DESCRIPTION

Describe the Alcatel-Lucent OmniMessage 4635 H/J characteristics

Install an Alcatel-Lucent OmniMessage 4635 H/J in an Alcatel-Lucent OmniPCX Enterprise environment

Describe and configure the required hardware

Set up the connections (V24 , Ethernet)

Ensure the software loading

Ensure the software updating

Describe and set up the system initialization

Describe and configure the main system parameters

Describe the mailbox creation /deletion procedure

Maintain the managed elements

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniMessage 4635 R5
OmniMessage 4635 Expert

REFERENCE 4635TE312US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of an Alcatel-
Lucent OmniMessage 4635 system

OBJECTIVES
At the end of the course, the participant will be able to:
• Configure and maintain the advanced services of an Alcatel-Lucent OmniMessage 4635 system:
• VPIM
• IMAP
• Automated attendant
• Networking
• Classes of service
• Save and restore the database

PREREQUISITES

• To have attended the Alcatel-Lucent OmniMessage 4635 Advanced training course (Ref.: 4635TE310US)

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniMessage 4635 R5
OmniMessage 4635 Expert

PROGRAM DESCRIPTION

Describe and operate the mailboxes

Describe and operate the classes of service

Describe and set up the automated attendant

Describe and set up the Audiotex feature

Set up the analog and digital Octelnetwork

Describe and set up the VPIM

Describe and set up the fax features

Ensure the database saving and restoration with ftp

Ensure the database saving and restoration with swinst

Use the reports

Download the greetings with PC Upload tool

Operate the IMAP feature

Use the debug utilities

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified Field Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACFE Alcatel-Lucent Hotel/Healthcare

REFERENCE ENTPTC2C3US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


30 MCQ 45 Min On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE900 Starter Pack Enterprise
- ENTPTE909 Hotel/Healthcare

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACSE Alcatel-Lucent OmniMessage 4635 R5.x

REFERENCE 4635TC0C1US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


40 MCQ 45 Min Exam in classroom.

Lab 2.5 hours Practical lab in classroom.

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE900 Starter Pack Enterprise
- 4635TE310 OmniMessage 4635 Advanced
- 4635TE312 OmniMessage 4635 Expert

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Hotel/Healthcare

REFERENCE ENTPTE909US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer.

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of the installation, configuration and maintenance of a Hotel / Healthcare
solution on Alcatel-Lucent OmniPCX Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Configure the services provided by the Hotel / Healthcare solution:
• Hotel phones
• Accounting
• Suites
• AHL
• Voicemail system in hotel environment
• Maintain a Hotel / Healthcare solution

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
Hotel/Healthcare

PROGRAM DESCRIPTION

Describe the Hotel / Healthcare application of the Alcatel-Lucent OmniPCX Enterprise

Describe the required hardware equipment

Describe and configure the internal accounting application

Put into operation the different types of room and guest extensions

Put into operation the various services of the Hotel application


• Wake-up
• Calls forwarding
• Do not Disturb
• Inter-room calls
• Room status management
• Booth set
• Attendant services

Put into operation an Alcatel-Lucent OmniMessage 4635 or Alcatel-Lucent 4645 voice mail system in an Hotel
environment

Put into operation booth extensions

Put into operation the rotating DDI facility

Manage Hotel suites

Put into operation the Night Audit facility

Describe and put into operation an AHL link

Maintain the different managed elements

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniMobility
Mobility Expert

REFERENCE AP00TE085US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
8 Virtual self-paced training on the computer
8

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
Technicians and Engineers in charge of DECT radio coverage surveys

OBJECTIVES
At the end of the course, the participant will be able to:
• Understand the problems linked to radio waves propagation
• Use the DECT Engineering rules
• Realize a radio coverage test

PREREQUISITES
• To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course
(Ref.: ENTPTE900US)
• To have attended Alcatel-lucent Office Communication Solutions Certified Advanced Level 1 training
course (Ref.: OF00TE700US)

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniMobility
Mobility Expert

PROGRAM DESCRIPTION

Describe the main characteristics of the DECT standard

Describe the DECT radio coverage test tools

Describe the DECT hardware available on Alcatel-Lucent OmniPCX range

Realize a DECT radio coverage test using the test tools

Describe the major characteristics of gain antennae

Describe the cases of antennae in network

Describe the process of a radio coverage test

Use the pre-study documents concerning DECT radio coverage tests

Understand the DECT traffic impact during a DECT radio coverage test

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACSE Alcatel-Lucent OmniMobility DECT

REFERENCE AP00TC0C0US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


40 MCQ 45 Min Exam in classroom.

Lab 2.5 hours Practical lab in classroom.

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE900 Starter Pack Enterprise
- AP00TE085 OmniMobility Expert

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniTouch 8440
Messaging Software
Starter

REFERENCE 8440TE600US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 8

PUBLIC
IT Engineers in charge of the Alcatel-Lucent OmniTouch 8440 Messaging Software installation and administration

OBJECTIVES
At the end of the course, the participant will be able to:
• Install, configure and administrate the Alcatel-Lucent OmniTouch 8440 Messaging Software application

PREREQUISITES
• To have basic knowledge on PCX environment (Alcatel-Lucent OmniPCX Enterprise)
• To have knowledge on IT environment (eMail, Web)

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniTouch 8440
Messaging Software
Starter

PROGRAM DESCRIPTION

To describe the Alcatel-Lucent OmniTouch 8440 Messaging Software

To describe the licensing

To install the Alcatel-Lucent OmniTouch 8440 Messaging Software application

To describe and use the administration tool

To administrate and configure the services

To describe and manage the voice prompts (Text To Speech)

To describe and manage the profiles

To describe and use the mass provisioning, ensure the MAC (Move Add & Change) of users

To use the messaging services:


• TUI access from telephone set
• GUI access from IP Touch
• GUI access from a computer, IMAP

To describe and configure the Integrated Automated Attendant

To describe and perform level 1 maintenance:


• Web supervision application
• backup/restore operations

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified Field Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniTouch 8440 Messaging Services


CERTIFICATION ACFE Alcatel-Lucent OmniTouch 8440 Messaging Services R6

REFERENCE 8440TC1C1US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


30 MCQ 45 Min On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniTouch 8440 Messaging
Services

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- 8440TE600 Starter

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACSE Alcatel-Lucent OmniPCX Enterprise Corporate R9 (Upgrade)

REFERENCE ENTPTC0U12US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


20 MCQ 45 Min On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise (ACSE
Alcatel-Lucent OmniPCX Enterprise Corporate R8.x certified)

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE920 Upgrade R8.x to R9

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
R8.0 to R9.0 Upgrade
Corporate & Business

REFERENCE ENTPTE920US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe, configure and maintain the new services provided by the Alcatel-Lucent OmniPCX Enterprise
R9.0
• Security enhancements
• SIP enhancements
• New hardware
• New phone facilities

PREREQUISITES

• To be certified Corporate or Business ACSE on Alcatel-Lucent OmniPCX Enterprise R8.x

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.0
R8.0 to R9.0 Upgrade
Corporate & Business

PROGRAM DESCRIPTION

Describe the new hardware of the Alcatel-Lucent OmniPCX Enterprise R9.0

Describe, configure and maintain the new services of the OmniPCX Enterprise R9.0:
• ABC-F trunk group over IP
• Multi time zone/Multi countries
• SIP (SEPLOS, DNS-SRV, NOE/SIP dual mode, CAC and Codec Negotiation, SIPdump Tool)
• Pin code for long distance calls
• Real time VoIP tickets
• CLI per IP domain
• Remote extension deactivation
• SNMP real time monitoring

Describe new services of the OmniPCX Enterprise R9.0:


• SIP device management tool
• Automatic callback on busy trunk group in network
• FAX T38 relay between IPMG
• GD signaling encryption
• 802.1X EAP-TLS
• Displayed dialed number on Attendant

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Enterprise Certification
Alcatel-Lucent Certified System Expert

PRODUCT/SOLUTION Alcatel-Lucent OmniPCX Entreprise


CERTIFICATION ACSE Alcatel-Lucent OmniPCX Enterprise Business R9 (Upgrade)

REFERENCE ENTPTC0U13US EXAM LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS


20 MCQ 45 Min On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise (ACSE
Alcatel-Lucent OmniPCX Enterprise Business R8.x certified)

ASSOCIATED TRAINING TRACK


• To have attended the courses:
- ENTPTE920 Upgrade R8.x to R9

All Rights Reserved © 2008, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.1
R9.0 to R9.1 Upgrade
Corporate & Business

REFERENCE ENTPWB970US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
3 hours Virtual self-paced training on the computer

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX
Enterprise

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe, configure and maintain the new services provided by the Alcatel-Lucent OmniPCX Enterprise
R9.0
• Security enhancements
• SIP enhancements
• New hardware
• New phone facilities

PREREQUISITES
• To be certified ACSE Corporate or Business Alcatel-Lucent OmniPCX Enterprise R9.0 or to have attended
the associated training courses

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9.1
R9.0 to R9.1 Upgrade
Corporate & Business

PROGRAM DESCRIPTION

Describe the new hardware of the Alcatel-Lucent OmniPCX Enterprise R9.1

Describe, configure and maintain the new services of the OmniPCX Enterprise R9.1:
• Alcatel-Lucent OmniTouch 4035 IP conference module
• Attendant on 4068
• SIP enhancements
• Duplication enhancements
• Security services enhancements
• Phone services enhancements (MLA, supervision, 4059, Log files)

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Voice Starter

REFERENCE BiCSTE200US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
8 hours Virtual self-paced training on the computer. 8 hours before c-learning

10 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone

OBJECTIVES
At the end of the course, the participant will be able to:
• Start the BiCS server
• Deploy the Hardware
• Configure the OmniPCX Enterprise
• Main Telephony services
• Perform the OmniPCX Enterprise Backup & Restore
• Perform the Level 1 maintenance on BiCS
The « + » of this training: using a customer site file, the participant will learn how to install a MidMarket
oriented OmniPCX Enterprise on a BiCS platform (cabling, system start and stop, etc.).
An IP Touch simulator describing the main set features will be given during the training to the students.

PREREQUISITES

To have attended Basic Telephony (Ref.: FG00TE082US) and Unified Communications Environment (Réf. :
FG00TE606US or FG00WB606US) training courses is strongly advised or to have equivalent knowledge
To have knowledge of basic Computing skills (Linux, IP address modification, Current use of PC)

REQUIRED TECHNICAL CONFIGURATION


For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better.
Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Voice Starter

PROGRAM DESCRIPTION

Phase 1: i-learning 8 hours

To describe Alcatel-Lucent OmniPCX Enterprise global offer


To describe Alcatel-Lucent BiCS architecture
To describe Alcatel-Lucent OmniPCX Enterprise architecture
To describe the hardware architecture
To describe the system cabling
To perform the system cabling using simulation tools
To describe how to access to the system
To describe the available logins
To describe how to start and how to stop the system
To describe Alcatel-Lucent OmniVista 4760 configuration tool
To describe the range of terminals and interface modules
To describe IP addressing plan principles
To describe how to implement an Alcatel-Lucent OmniPCX Enterprise in a customer LAN
To describe how to save and restore a database
To describe the principles of the software licenses
To describe how to save and restore licenses
To describe the principles of the classes of services
To describe groups’ principles
To describe multiline sets and associated services
To describe Multi Line Appearance principles
To describe attendant sets and attendant groups’ principles
To describe entities principles
To describe the principles of the internal calls distribution (attendant call)
To describe the principles of DECT mobility
To describe IBS DECT equipment
To describe the remote maintenance solutions (e-RMA)
To describe how to start and generate traces (Crashdump & Kernel Debugger, OLCA)

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent Business integrated
Communication Solution R2.x
Voice Starter

Phase 2: c-learning 10 days

To describe the tools and the training materials provided during the training course
To describe the customer site file
To setup the BiCS Server using the Wizard
To install, save and restore the licenses
To start and stop the system
To access to the system using the available logins
To use Alcatel-Lucent OmniVista 4760 Configuration tool
To configure the IP addressing plan of the system
To describe and modify the internal numbering plan
To configure the users
To configure the basic IP parameters
To describe and configure the internal DHCP server
To configure the classes of services
To configure the groups
To configure multiline sets and associated services (sets supervision, etc.)
To configure a MLA group
To describe and configure Executive / Assistant groups
To describe and configure trunk groups:
• ISDN T0 / T2 trunk groups
• T1 trunk group (North American market)
• Analogue trunk groups
To describe and manage the system synchronization
To describe and modify the default DID translator
To describe and configure the external callback translator
To describe and configure the outgoing external calls barring
To describe and configure a simple Automatic Route Selection configuration (direct carrier, no time
dependence)
To describe and configure the calls distribution
To describe and configure an IBS DECT solution
To describe and configure speed dialing
To describe and configure an Alcatel-Lucent OmniMessage 4645 voicemail system
To save and restore the system database
To save BiCS parameters
To describe and configure a RMA solution (eRMA only)
To describe and configure voice guides and music on hold
To maintain the system (level 1)

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9
From BiCS Voice Starter to OmniPCX Enterprise

REFERENCE ENTPWTE918US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
10 hours Virtual self-paced training on the computer.

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

PUBLIC
System Installers
Technicians and Engineers in charge of the configuration of an Alcatel-Lucent OmniPCX Enterprise in stand alone

OBJECTIVES
At the end of the course, the participant will be able to:
• Describe the OmniPCX Enterprise Crystal hardware
• Describe the OmniPCX Enterprise licenses
• Describe how to manage the database : Create an empty database, backup and restore the database
• Configure and activate a remote connection to the system via RMA solution
The « + » of this training: The student who has attended the BiCS voice starter course will be able, at the end of
this training, to continue the OXE curriculum

PREREQUISITES

• To have attended BiCS Voice Starter (BICSTE200) training course

REQUIRED TECHNICAL CONFIGURATION


For i-learning
To access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or
better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniPCX Enterprise R9
From BiCS Voice Starter to OmniPCX Enterprise

PROGRAM DESCRIPTION

To describe Alcatel-Lucent OmniPCX Enterprise Crystal hardware architecture


• Cabinets
• System couplers (boards)

To describe how to start and how to stop the system

To describe Alcatel-Lucent Expert integrated configuration tool

To describe IP addressing plan

To describe how to create an empty database

To describe how to save and restore a database

To describe the principles of the software licenses

To describe the Bulk and Move service for licensing

To describe how to save and restore the system licenses

To describe the internal accounting mechanisms

To describe the available remote maintenance solutions: Crystal RMA

All Rights Reserved © 2009, Alcatel-Lucent


Alcatel-Lucent OmniTouch 8440
Messaging Software
Advanced

REFERENCE 8440TE601US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS
Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 8

PUBLIC
IT Engineers in charge of the Alcatel-Lucent OmniTouch 8440 Messaging Software installation and administration

OBJECTIVES
At the end of the course, the participant will be able to:
• Install the 8440 MS application in a multi-servers environment
• Deploy the 8440 MS centralization in a OmniPCX Enterprise network
• Deploy a network of 8440 MS application
• Describe the High Availability

PREREQUISITES
• To have attended the Alcatel-Lucent OmniTouch 8440 Messaging Software STARTER course (Ref
8440TE600)
• Or to have ACSE Alcatel-Lucent OmniTouch 8400 ICS R6 Level (Ref 8400TE601 or 8400TE603)

• To have OmniPCX Enterprise network knowledge

All Rights Reserved © 2010, Alcatel-Lucent


Alcatel-Lucent OmniTouch 8440
Messaging Software
Advanced

PROGRAM DESCRIPTION

To describe and perform an Alcatel-Lucent OmniTouch 8440 MS Multi-Servers installation

To describe OmniTouch 8440 MS « High Availability »

To describe and perform the OmniTouch 8440 MS centralization in an OmniPCX Enterprise network

To describe and deploy a network of Alcatel-Lucent OmniTouch 8440 MS

All Rights Reserved © 2010, Alcatel-Lucent

You might also like