MSc in Global

Supply Chain Management

Institute for Supply Chain
Excellence - ISLI

Our graduates know that strategy

is nothing without innovation.
 COURSE DETAILS
The objectives of the programme are to train Managers in international context and equip
them with all the necessary technical and managerial skills, knowledge of business practice
and legislation and multicultural scope of the business environment.

Managers will be in a highly responsible position, in charge of Supply Chain Management:

- Managing the flow of materials and information across the network of

several countries.

- Organising production and distribution sites to reduce logistics costs and

to optimise the level of service in each individual country.

- Standardising the planning and decision-making systems for purchasing,

procurement, production and distribution.

- Developing a Supply Chain Management system integrating corporate

culture and the culture of each and every country.
 CONTENT OF TRAINING PROGRAMME

MANAGERIAL AND TECHNICAL BASICS

MODULE 1 - Financial Management

Corporate accounting
Cost accounting
Financial analysis
Investments management
Projected management
Cash Management
Calculation of the cost of returns

MODULE 2 - Strategic management

Introduction to Strategic Management

Strategic Analysis
Strategic choices
Strategy implementation in supply chains across borders

MODULE 3 – Strategic Human Ressources Management

Introduction to strategic HRM

Strategic views on traditional HRM functions: employee selection and performance
management
Strategic HRM and the development of organizational capability
Global HRM : specific issues

MODULE 4 - Marketing and Management

• Introduction to marketing
• Part 1: Marketing analysis and strategic decision making
The marketing environment
Consumer behaviour
Marketing research
Segmentation, targeting and positioning
• Part 2 : The development of the marketing mix
Product and services
Pricing
Promotion
Distribution
• Part 3: Case Studies
Merck Indonesia
Zara: Fast Fashion
Ford Motor Company Supply Chain Strategy
Li & Fung: Global Supply Chain Configurator
 • Conclusion
Marketing and Supply Chain Management

MODULE 5 – Managing Performance

• Performance appraisal
Introduction to appraisal ; Key factors of appraisal
Setting objectives
Motivation theories & Communication skills
Preparing for an appraisal
• Reward Management
Types of reward
Job analysis & evaluation
Construction of pay level & alternative reward system
• Human resource development
Learning organization, designing effective learning
Teams and team working; process of training and development

MODULE 7 - Analytical tools

Probability and Statistics

Basic Concepts : Probability and Statistics, Estimation and Hypothesis testing. Games and
examples with dices.
The Description of Sample Data : The need for statistics, Classification, Graphical
representation, Basic description (mean, standard deviation). Illustrations.
Probability : Sample Space, probability of an event, composite events, addition,
multiplication, etc. Examples, Bayes’s formula, Trees and combinations.
Probability Distributions: Random variables, Illustrations, Properties of distributions,
Expected value, Discrete and continuous variables. (Simulations with Excel)
Special Probability Distributions: The Bernoulli, Binomial and Normal distributions. Many
examples and exercises. (Simulation with Excel)
Sampling and Estimation : Random sampling and unbiased estimates, distributions of the
sample mean, illustrations. (Simulation with Excel)
Testing Hypotheses : Two types of error, testing mean, proportion, difference of means and
proportions, examples. (worked exercise with Excel)
Chi-Square Distribution : Contingency tables, comparison of populations. Worked
examples and illustrations. (worked exercise with Excel)

Forecasting

Course objectives: A concrete example. Introduction and revision of basic concepts. A

simulation with a forecasting game.
Forecasting evaluation and error measurement: An overview of forecasting methods.
Choosing the best methods. and performance metrics. Reliability and meaning. (Simulation
with Excel).
Data requirement for time series methods.
Qualitative methods: Delphi, cross impact analysis, AHP, morphological analysis,
catastrophe theory.
Smoothing methods. (linear, exponential, Brown’s method, etc) (Simulation with Excel)
Decomposition methods. (additive and multiplicative models) (Simulation with Excel)
Business and economic cycles and the use of leading indicators.
Multiple regression analysis and non-linear methods. (Simulation with Excel)
ARIMA methods & advanced techniques. (Simulation with Excel)

MODULE 8 - Foreign languages

The MSc Supply chain Management is taught in English with a compulsory foreign language
module integrated into the programme.
ISLI programme proposes before the beginning of courses in September 40 hours of French
courses to students wanting to improve their French language skills.
Non-speakers will study French between October and April (beginners to advanced). French
speakers may chose from a number of other foreign languages (English, German, and
Spanish…).
 FUNDAMENTS GLOBAL SUPPLY CHAIN MANAGEMENT

MODULE 1 – Introduction Global Supply Chain Management

• Beer Game
Impacts of Supply Chain Management
Beer Game is the classic MIT simulation of the distribution chain of a brewery, and the effect
of demand variation on the logistic process (the « bull-whip » effect). It is played in a single,
three hour long session.

• SCM & VALUE

SCM: Value added processes in the extended enterprise
Process view of enterprises
Procurement strategies
Fulfillment strategies.
Integration strategies in the Supply Chain. QR, ECR, CPFR, 3L.
System Strategies. ERP, APS, B2B, blueprinting, modeling, BPR
Network design
Global logistics networks

• SCM
How to design a Supply Chain
How to manage Supply Chain processes
Supply Chain Metrics and performances

• LOGISTIC GAME: SILOG

Silog is a computerized simulation of the upstream (supply of raw material), downstream

(distribution of finished goods) and production

MODULE 2 - SUPPLY CHAIN PRODUCTION 1

Planning of Operation Management

Systematic analysis of decision-takings in operation management.
The MRP2 DRP process in case study, simulation on data processing.

Inventory Control
Independent demand systems : introduction to inventory models.
Independent demand systems : support infrastructure and advanced models.

Innovation Systems
Definition of strategy in SCM processes
DSS
Innovation in IS

MODULE 3 - SUPPLY CHAIN PRODUCTION 2

• ERP/SCM
Enterprise resource planning & Manufacturing Resource Planning (MRP2)
Master Production Schedule (MPS)
Material Requirement Planning (MRP); Distribution Resource Planning (DRP)
Supply Chain Management & Bullwhip Effect
Efficient Consumer Response (ECR)
Vendor Managed Inventory (VMI/VMR)
Electronic Data Interchange (EDI) and Internet

• Lean Manufacturing
Principle of Toyota system
Global view of tools in lean approach
Methodology of implementation
Case Study

• SIX SIGMA

Approach and methodology

Application in SCM
Control and performances
Case study

MODULE 4 – Supply Chain Transport

• Introduction to Transport
Main goals of a corporate transport policy
Purchasing transport
Main international transport operators

• International Commercial Contract

Basics of international commercial law
International Contract & Comparative Commercial Law
Harmonization of uses
Main issues and clauses
How to prepare an international contract
The main clauses & Transport control clauses (Incoterms).
International payment techniques

• International Transport Contracts

(International transport contracts for each mode)

• Third party Logistics

International practices
International constraints
Trust and collaboration
Contacts

MODULE 5 – Supply Chain Distribution

• Warehouse and Material Handling

Developments in warehousing
Warehouse strategy assignment & Decision making
Planning and realization of warehouses
Lay out design
Storage and order picking strategies
Information systems
Performance calculation
Case study and presentation

• Distribution Strategy
Distribution network
Design and implement Distribution (Warehouse, Transport…)
Stock features &Distribution costing
Flows of information

• PROMOLOG
Promolog is a case study on the different aspects of the logistic Management (Transport,
Distribution,…)

MODULE 6 – Supplier Relationship Management

• Supplier Relation
Logistics agreement with the suppliers : consignment stocks and just in time agreements:
return experience and key points of the implementation.

• Supplier Relationship Management

Audit processes for suppliers
Principle of collaboration

• Purchasing
Many of the individual activities in the purchasing field that used to be viewed as tactical are
now moving rapidly toward the strategic end of the scale. This transition is discussed
throughout this session and the associated concepts are introduced. Furthermore, the
importance and the role of Purchasing in business management are explored. In this session
special attention is given to Purchasing as function and as a process. In the past, operations
have been basically split into internal and external segments.
• The importance of the purchasing function
• The role of the purchasing function
• The Purchasing process model
• Sourcing, Buying, Purchasing, Procurement, and Supply Management defined
• Evolution in the purchasing function
• Outsourcing
• Make-or-Buy strategy
• Subcontracting
• Supplier base
• The portfolio approach

MODULE 7 – Customer Relationship Management

• Demand Management
To gain an appreciation of demand forecasting as an integral component of any management
planning process
To become familiar with performance measurement metrics used by the demand
planning/forecasting function
To have an understanding of the logic, advantages, and disadvantages of various forecasting
techniques
To become aware of the information and knowledge management requirements to support
the demand planning/forecasting function
To recognize the various organizational approaches to demand planning and forecasting and
the underlying management issues associated with each approach
To be exposured to better, if not best, industry practices for demand forecasting and
planning.

• Postponement and Relationship Management

Supply Chain Management Model
This course will cover the OSU Supply Chain Management Model. The sessions will explore
the key business processes, managerial components, and cross-functional coordination
issues. Additionally, measurement issues and SCM assessment tools will be covered.
Finally, selling the value of logistics will be explored.
Strategic Supply Chain Mapping
This course will cover the strategic supply chain mapping process. The sessions will address
the reasons to map the supply chain, the supply chain mapping process, sample supply
chains, the role of supply chain mapping in corporate strategy, along with a pre-assigned
exercise in mapping.
Postponement and Speculation in the Supply Chain
This course will cover the role of postponement and speculation in formulating supply chain
strategies. The sessions will cover postponement and speculation concepts, factors that
facilitate postponement, a strategy selection tool and the role of lean and agile strategies in
postponement and speculation choices.
Supply Chain Partnership
The essence of supply chain management is the integration and harmonization of key
business processes across organizational boundaries. In order to achieve this integration,
firms need to consider channel partnerships. This course will cover the role of supply chain
partnerships in corporate strategy, the OSU partnership model, and issues in implementing
the model. The drivers of partnership, facilitators of partnership, and the managerial
components will all be covered. The partnership development process will be discussed in
detail.

MODULE 8 - Corporate supply chain consultancy project

For a 6-month period (from October to April), students work in groups of 5 or 6 either on a
supply chain management project requested by a particular firm, or else on a research project
that has been devised by our network of international universities and companies. Students
work as if the companies or institutions were their own clients. Several progress reports are
required during the study. The final report is presented to the client.

MODULE 9 - FINANCE & SUPPLY CHAIN

• SCM and FINANCE

EVA , Dupont Model and Supply Chain Imacts
Financial Metrics of SCOR
Impact of Supply chain on Finance
Case study : realize a benchmarking SCM and finance of companies in one activity sector.

• CASH MANAGEMENT
Cash to cash cycle time, cash management processes

MODULES 10 – CORPORATE SUPPLY CHAIN CONSULTANCY PROJECT – ANALYSE

AND DESIGN

For a 6-month period (from October to April), students work in groups of 4 to 5 either on a
supply chain management project requested by a particular firm, or else on a research project
that has been devised by our network of international companies. Students work as if the
companies were their own clients. Several oral defenses are required during the study. The
Steering Committee of the company takes decisions on the proposed solutions of the
student's team.

MODULE 11 - CORPORATE SUPPLY CHAIN CONSULTANCY PROJECT –

IMPLEMENTATION

For a 6-month period (from October to April), students work in groups of 4 to 5 either on a
supply chain management project requested by a particular firm, or else on a research project
that has been devised by our network of international companies. Students work as if the
companies were their own clients. Several oral defenses are required during the study. The
Steering Committee of the company takes decisions on the proposed solutions of the
student's team.
 GLOBAL SUPPLY CHAIN APPROACHES AND METHODOLOGIES

MODULE 1 – INFORMATION PROCESSES

• UML Method
Definition
Progress of an organization project of the information flows
UML tools of data and treatments study
Design Information systems

• Application of UML Method

Implementation and design information systems.

• Information Systems in Supply Chain Management

Trends, APS, CRM, SAP approaches. E-business: trends and models

MODULE 2 – SUPPLY CHAIN PROCESSES -METHODOLOGIES

• SCOR Model
Understand the History and Context of SCOR
Learn the Components of the SCOR Framework
Process Nomenclature
Process Metrics
Process Best Practices
Understand how to model a Supply-Chain with SCOR
Understand how to characterize a Supply-Chain with SCOR metrics
Apply the SCOR framework using a simplified SCOR Project Roadmap

Analyse Supply Chain Processes of a company and propose a Gap analysis, best practices
and impact on Company finance

• Supply Chain Excellence

Whether you are the head logistics officer, a consultant or an intern people will listen to you
as the expert. Make sure that you know how to kick-start your organization into operational
and supply chain excellence. You already have the basic toolbox of knowledge. In this class
you will learn how to use your toolbox simply and effectively enabling you to teach and
build a workforce of colleagues who also know how to create and execute supply chain
excellence. The class will be taught in context of live case studies.

• Process Management
Interaction between processes and Information System
ERP Systems
 INTERNATIONAL CORPORATE ENVIRONMENT

MODULE 1 – INTERNATIONAL ECONOMICS ENVIRONMENT AND LEGAL ISSUES

Evolution of International process

Trade and mergers policy
Data, Information and Intelligence
Control, Insurance and Risk
Legal Issues in International market

MODULE 2 – MANAGING MULTICULTURAL TEAM IN SCM

• Managing Diversity
Managing diversity
Managing cultures
Managing international teams

• Intercultural Management
The course will follow a three-steps approach:
Consciousness : Build up consciousness about our own culture and the way we appreciate
different cultures in order to broaden our personal referential systems.
Own culture and other cultures
Real life experiences with other cultures and clichés
Intercultural situations: misunderstandings, tensions, conflicts
Historical elements to enlighten origins of cultural differences
Knowledge
Get to know different historical and sociological elements of other cultures and their
influence on management practices.
Identify and understand cultural differences and their influences on professional interaction.
Basics of Intercultural Management
Work organization
Management Styles
Interpersonal communication
Know-How
Develop tools and keys to identify cultural differences and use them as an additional
resource. Build up an interactive learning and mutual improvement.
1- Professional Situations
- Meetings
- Negotiations
- Team Management
- Project Management
2- Individual strategies and team strategies
- Adopt the other’s point of view
- Anticipate reactions, questions and misunderstandings
- Complementarities and coexistences
MODULE 3- Setting up International Supply Chain Strategies

• International Relationship Management

Front Margin vs. Back Margin
The plan: Ex-producing plant; Quantity Brackets
Streamlined logistics incentives & CRP
The internal sell: Management & Sales community
Let’s make the difference with the customers
ECR in Europe

• Organisation of European Transport

Broad Policy dimension
Transport policies and logistics strategies in Europe: Transport & Modal choice - Transport
infrastructure and EU policy
Problem/barriers in Europe: National v. EU transport policies
Operating cost differences between member states. Central-Eastern interaction with Western
European logistics operation
Future developments: Regional logistics pattern & Increased environmental concerns.
Europe as trading bloc
Workshops on links between EU policy, transport costs and operations, and logistics
strategies

• Global Supply Chain Case Study

The objective of the course are to gain insights in the strategic and operational logistic
decisions that take place in the International context and to develop practical abilities for the
conduct of logistic operations.

• Reverse Supply Chain Case Study

Analyze and design the Reverse Processes of a leading company in Electronics sector

• Supply Chain South Africa case study

Analyze and design all the Supply chain Processes of a leading company in Electronics sector

• Supply Chain Electronics case study

Analyze and design all the Supply chain Processes of a leading company in Electronics sector

• Quick Supply Chain Audit – Workshops in Companies

The Workshops, organized in partnership with companies are designed to provide
experience in the realities of logistics.

MODULE 4 – CHANGE MANAGEMENT IN SCM

• Change Integration
Introduction to the course: “The change dynamics” – Experience change and its associated
emotional baggage
The change drivers
Overall change lifecycle
The transition Management activities
Diagnostic phase: Evaluate
Strategy and design phase: Envision
Implementation phase: Empower & Excel
Case study: “Drips & Pipes”. Evaluate
Case study: “Drips & Pipes”. Envision
Case study: “Drips & Pipes”. Empower.
Wrap-up and review

• Management Tools
HERRMANN Study

MODULE 5 – SUPPLY CHAIN SIMULATION

G.I.S.E.L. Simulation
Objectives presentation of the simulation and the chosen model of company.
Realization of data tools processing allowing the decision-taking on the logistics chain.
Simulation over several periods and optimization.
Decision-taking and analyses results according to performances obtained in term of cost and
satisfaction customer.
 INTERNATIONAL INTERNSHIP

From July until October or December, students take part in a corporate work experience
assignment whose exact nature is determined by their host firm. Between April and June, the
student, his academic supervisor, and a representative of the company discuss the best way
to carry out their project, and to achieve the required outcome. The ISLI has to approve these
plans beforehand. The student prepares a report at the end of the assignment, and defends it
in front of a panel at which the company representative is present.

THESIS

The student has to prepare a thesis on an innovative subject of the supply chain and defends
it in front of a panel company and academic representatives.

1 - Analyse and then sum up all works and articles referring to an innovative subject that
were published during the last three years, Then introduce own thoughts using a personal
approach to the subject ( new model, new way of thinking,…).

2 - Underline reflexion and application in a practical experience