product is defined as a "thing produced by labor or effort"[1] or the "result of an act or a

process",[2] and stems from the verb produce, from the Latin prōdūce(re) '(to) lead or bring
forth'. Since 1575, the word "product" has referred to anything produced.[3] Since 1695, the word
has referred to "thing or things produced". The economic or commercial meaning of product was
first used by political economist Adam Smith.[4]
In marketing, a product is anything that can be offered to a market that might satisfy a want or
need.[5] In retailing, products are called merchandise. In manufacturing, products are purchased
as raw materials and sold as finished goods. Commodities are usually raw materials such as
metals and agricultural products, but a commodity can also be anything widely available in the
open market. In project management, products are the formal definition of the project
deliverables that make up or contribute to delivering the objectives of the project.
In general, product may refer to a single item or unit, a group of equivalent products, a grouping
of goods or services, or an industrial classification for the goods or services.
Product line
A product line is "a group of products that are closely related, either because they function in a
similar manner, are sold to the same customer groups, are marketed through the same types of
outlets, or fall within given price ranges."[10]
Many businesses offer a range of product lines which may be unique to a single organization or
may be common across the business's industry. In 2002 the US Census compiled revenue figures
for the finance and insurance industry by various product lines such as "accident, health and
medical insurance premiums" and "income from secured consumer loans".[11] Within the
insurance industry, product lines are indicated by the type of risk coverage, such as auto
insurance, commercial insurance and life insurance

Product Mix
Product mix is a combination of products manufactured or traded by the same
business house to reinforce their presence in the market, increase market share
and increase the turnover for more profitability. Normally the product mix is within
the synergy of other products for a medium size organization. However large
groups of Industries may have diversified products within core competency. Larsen
& Toubro Ltd, Godrej, Reliance in India are some of the examples.

One of the realities of business is that most firms deal with multi-products .This
helps a firm diffuse its risk across different product groups/Also it enables the firm
to appeal to a much larger group of customers or to different needs of the same
customer group .So when Videocon chose to diversify into other consumer durables
like music systems ,washing machines and refrigerators ,it sought to satisfy the
needs of the middle and upper middle income group of consumers.

Likewise , Bajaj Electricals.a household name in India, has almost ninety products
in its portfolio ranging from low value items like bulbs to high priced consumer
durables like mixers and luminaires and lighting projects .The number of products
carried by a firm at a given point of time is called its product mix. This product mix
contains product lines and product items .In other words it’s a composite of
products offered for sale by a firm.

Product Mix Decisions

Often firms take decisions to change their product mix. These decisions are dictated
by the above factors and also by the changes occurring in the market place. Like
the changing life-styles of Indian consumers led BPL-Sanyo to launch an entire
range of white goods like refrigerators , washing machines, and microwave ovens
.It also motivate the firm to launch other entertainment electronics. Rahejas, a
well-known builders firm in Bombay, took a major decision to convert one of its
theatre buildings in the western suburbs of Bombay into a large garments and
accessories store for men ,women and children, perhaps the first of its kind in India
to have almost all products required by these customer groups Competition from
low priced washing powders (mainly Nirma) forced Hindustan Levers to launch
different brands of detergent powder at different price levels positioned at different
market segments .Customer preferences for herbs, mainly shikakai motivated Lever
to launch black Sunsilk Shampoo ,which has shikakai .Also ,low purchasing power.
and cultural bias against shampoo market made Hindustan Lever consider smaller
packaging mainly sachets , for single use .So, it is the changes or anticipated
changes in the market place that motivates a firm to consider changes in its
product mix.
A product line is a group of closely related products that are treated as a unit because of similar
marketing strategy, production, or end-use considerations. A product mix is all the products
offered by an organization.

There are four stages in the life cycle of a product: introduction, growth, maturity, and decline.
The stage a product is in helps determine marketing strategy. In the introductory stage, consumer
awareness and acceptance of the new product are limited, sales are zero, and profits are negative
because of research and development expenses for the product. Marketers focus on making
consumers aware of the product and its benefits during the introductory stage. Sales increase
rapidly and profits peak during the growth stage, then start to decline as new companies enter the
market, driving prices down and increasing marketing expenses. During the growth stage, the
firm tries to strengthen its position in the market by emphasizing the product's benefits and
identifying market segments that want these benefits. Sales continue to increase at the beginning
of the maturity stage, but then the sales curve peaks and starts to decline while profits continue to
decline. This stage is characterized by severe competition and heavy marketing expenditures.
During the decline stage, sales continue to fall rapidly, and profits decline and may become
losses as prices are cut and necessary marketing expenditures are made.

Branding, packaging, and labeling identify or distinguish one product from others and thus are
key marketing activities that help position a product appropriately for its target market.

Branding is the process of naming and identifying products. Identification may occur through a
brand (a name, term, symbol, design, or combination that identifies a product and distinguishes it
from other products), a brand name (the part of the brand that can be spoken and consists of
letters, words, and numbers), a brand mark (the part of the brand that is a distinctive design),
and/or a trademark (a brand that is registered with the U.S. Patent and Trademark Office and is
thus legally protected from use by any other firm). Two major categories of brands are private
distributor brands and manufacturer brands. Manufacturer brands are initiated and owned by the
manufacturer to identify products from the point of production to the point of purchase. Private
distributor brands, which may be less expensive than manufacturer brands, are owned and
controlled by a wholesaler or retailer. Generic products have no brand name at all. Marketers
may give each product within its complete product mix its own brand name or develop a family
of brands with each of the firm's products carrying the same name or at least part of the name.

The packaging, or external container that holds and describes the product, influences consumers'
attitudes and their buying decisions. A package can perform several functions, including
protection, economy, convenience, and promotion.

Labeling, the presentation of important information on the package, is closely associated with
packaging. The content of labeling, often required by law, may include ingredients or content,
nutrition facts, care instructions, suggestions for use, the manufacturer's address and toll-free
number, and other useful information.

Quality reflects the degree to which a good, service, or idea meets the demands and requirements
of customers. Quality has become a key means for differentiating products in consumers’ minds.
Product Market Mix Strategy - Ansoff drew up a growth vector matrix, describing a
combination of a firm’s activities in current and new market, with existing and new
products. The product-market mix strategy is illustrated in diagram below:

In marketing, positioning has come to mean the process by which marketers try to create an
image or identity in the minds of their target market for its product, brand, or organization.
Re-positioning involves changing the identity of a product, relative to the identity of competing
products, in the collective minds of the target market.
De-positioning involves attempting to change the identity of competing products, relative to the
identity of your own product, in the collective minds of the target market.
The original work on Positioning was consumer marketing oriented, and was not as much
focused on the question relative to competitive products as much as it was focused on cutting
through the ambient "noise" and establishing a moment of real contact with the intended
recipient. In the classic example of Avis claiming "No.2, We Try Harder", the point was to say
something so shocking (it was by the standards of the day) that it cleared space in your brain and
made you forget all about who was #1, and not to make some philosophical point about being
"hungry" for business.

Any modification of a current product that serves to expand the potential

market implies that the company is following a strategy of product
diversification.
The product diversification strategy is different from product development in
that it involves creating a new customer base, which by definition expands
the market potential of the original product. This is almost always done
through brand extensions or new brands, but in some cases the product
modification may "create" a new market by creating new uses for the
product.
Teen People is thus an example of product diversification since it was a new
product that expanded the market potential of the original product, People
magazine. While some teenagers undoubtedly bought People magazine, they
were not People's target market. Courtyard by Marriott and Fairfield Inn are
other examples of product diversification since before Marriott offered those
new brands they had little potential to expand sales in the business and
budget categories. Marriott had business and budget guests, but they were not
specifically targeted, so by concentrating on these two markets they were
able to add to their market potential. It should be apparent why Marriott
could not expand into such different categories with their original brand
name.
When Heinz realized that children play with food and it would be more fun to
play with ketchup if it were green or purple rather than red, they also were
following a product diversification strategy since the market potential for
ketchup increased from food to food plus play. Notice in this case that the
brand name was unchanged.
Sometimes product diversification takes the form of a product extension with
the same brand name. Reebok, a shoe company, now sells water under the
Reebok Fitness Water brand name. Clearly, Reebok's market potential has
increased from the previously-defined athletic shoe market to shoes plus
water.
The dangers of product diversification
The main dangers facing a company following a product diversification
strategy for a brand are that it could fail to adequately understand the new
customer base and that any new brand name may result in loss of meaning for
the original brand and/or cannibalization of the original brand, particularly if
it is a brand extension.
The risk of not understanding the new customer base is present as it is with
market development. And the risks of loss of meaning and/or cannibalization
are just as significant as with product development.
For every successful magazine like Teen People, however, there are many
more that are unsuccessful. All of the women's sports magazines failed, for
example. The new market (women) was not interested in the new product
(new magazines with various titles) since—unlike men—women did not want
to read a magazine about sports without some link to fitness. And the few
who did buy the new magazines simply switched from the men's versions.
McDonald's is testing a new hotel concept in Europe: McDonald's hotels for
businesspeople. Perhaps that's all that needs to be said!
Packaging is the science, art and technology of enclosing or protecting products for distribution,
storage, sale, and use. Packaging also refers to the process of design, evaluation, and production
of packages. Packaging can be described as a coordinated system of preparing goods for
transport, warehousing, logistics, sale, and end use. Packaging contains, protects, preserves,
transports, informs, and sells.[1] In many countries it is fully integrated into government, business,
institutional, industrial, and personal use.
Package labelling (en-GB) or labeling (en-US) is any written, electronic, or graphic
communications on the packaging or on a separate but associated label.
• themselves.

[edit] Packaging types

Various household packaging types for foods

Packaging may be looked at as being of several different types. For example a transport
package or distribution package can be the shipping container used to ship, store, and handle
the product or inner packages. Some identify a consumer package as one which is directed
toward a consumer or household.
Packaging may be described in relation to the type of product being packaged: medical device
packaging, bulk chemical packaging, over-the-counter drug packaging, retail food packaging,
military materiel packaging, pharmaceutical packaging, etc.

Aluminium can with a pull tab

It is sometimes convenient to categorize packages by layer or function: "primary", "secondary",

etc.
• Primary packaging is the material that first envelops the product and holds it.
This usually is the smallest unit of distribution or use and is the package
which is in direct contact with the contents.
• Secondary packaging is outside the primary packaging, perhaps used to
group primary packages together.
• Tertiary packaging is used for bulk handling, warehouse storage and
transport shipping. The most common form is a palletized unit load that
packs tightly into containers.
These broad categories can be somewhat arbitrary. For example, depending on the use, a shrink
wrap can be primary packaging when applied directly to the product, secondary packaging when
combining smaller packages, and tertiary packaging on some distribution packs.
Package development considerations
Package design and development are often thought of as an integral part of the new product
development process. Alternatively, development of a package (or component) can be a separate
process, but must be linked closely with the product to be packaged. Package design starts with
the identification of all the requirements: structural design, marketing, shelf life, quality
assurance, logistics, legal, regulatory, graphic design, end-use, environmental, etc. The design
criteria, performance (specified by package testing), completion time targets, resources, and cost
constraints need to be established and agreed upon.

Transport packaging needs to be matched to its logistics system. Packages

designed for controlled shipments of uniform pallet loads may not be suited to
mixed shipments with express carriers.

An example of how package design is affected by other factors is the relationship to logistics.
When the distribution system includes individual shipments by a small parcel carrier, the
sortation, handling, and mixed stacking make severe demands on the strength and protective
ability of the transport package. If the logistics system consists of uniform palletized unit loads,
the structural design of the package can be designed to those specific needs: vertical stacking,
perhaps for a longer time frame. A package designed for one mode of shipment may not be
suited for another.
With some types of products, the design process involves detailed regulatory requirements for
the package. For example with packaging foods, any package components that may contact the
food are food contact materials.[11] Toxicologists and food scientists need to verify that the
packaging materials are allowed by applicable regulations. Packaging engineers need to verify
that the completed package will keep the product safe for its intended shelf life with normal
usage. Packaging processes, labeling, distribution, and sale need to be validated to comply with
regulations and have the well being of the consumer in mind.
Sometimes the objectives of package development seem contradictory. For example, regulations
for an over-the-counter drug might require the package to be tamper-evident and child
resistant[12]: These intentionally make the package difficult to open.[13] The intended consumer,
however, might be handicapped or elderly and be unable to readily open the package. Meeting
all goals is a challenge.
Package design may take place within a company or with various degrees of external packaging
engineering: independent contractors, consultants, vendor evaluations, independent laboratories,
contract packagers, total outsourcing, etc. Some sort of formal Project planning and Project
management methodology is required for all but the simplest package design and development
programs. An effective quality management system and Verification and Validation protocols
are mandatory for some types of packaging and recommended for all.
[edit] Environmental considerations
Main article: sustainable packaging

Package development involves considerations for sustainability, environmental responsibility,

and applicable environmental and recycling regulations. It may involve a life cycle assessment[14]
[15]
which considers the material and energy inputs and outputs to the package, the packaged
product (contents), the packaging process, the logistics system[16], waste management, etc. It is
necessary to know the relevant regulatory requirements for point of manufacture, sale, and use.
The traditional “three R’s” of reduce, reuse, and recycle are part of a waste hierarchy which may
be considered in product and package development.

The waste hierarchy

• Prevention – Waste prevention is a primary goal. Packaging should be used

only where needed. Proper packaging can also help prevent waste. Packaging
plays an important part in preventing loss or damage to the packaged-
product (contents). Usually, the energy content and material usage of the
product being packaged are much greater than that of the package. A vital
function of the package is to protect the product for its intended use: if the
product is damaged or degraded, its entire energy and material content may
be lost.[17][18]
• Minimization – (also "source reduction") The mass and volume of packaging
(per unit of contents) can be measured and used as one of the criteria to
minimize during the package design process. Usually “reduced” packaging
also helps minimize costs. Packaging engineers continue to work toward
reduced packaging.[19]
• Reuse – The reuse of a package or component for other purposes is
encouraged. Returnable packaging has long been useful (and economically
viable) for closed loop logistics systems. Inspection, cleaning, repair and
recouperage are often needed. Some manufacturers re-use the packaging of
the incoming parts for a product, either as packaging for the outgoing
product[20] or as part of the product itself.[21]
 • Recycling – Recycling is the reprocessing of materials (pre- and post-
consumer) into new products. Emphasis is focused on recycling the largest
primary components of a package: steel, aluminum, papers, plastics, etc.
Small components can be chosen which are not difficult to separate and do
not contaminate recycling operations.
• Energy recovery – Waste-to-energy and Refuse-derived fuel in approved
facilities are able to make use of the heat available from the packaging
components.
• Disposal – Incineration, and placement in a sanitary landfill are needed for
some materials. Certain states within the US regulate packages for toxic
contents, which have the potential to contaminate emissions and ash from
incineration and leachate from landfill.[22] Packages should not be littered.
Development of sustainable packaging is an area of considerable interest by standards
organizations, government, consumers, packagers, and retailers.

[edit] Packaging machines

Beer bottling lines

A choice of packaging machinery includes: technical capabilities, labor requirements, worker

safety, maintainability, serviceability, reliability, ability to integrate into the packaging line,
capital cost, floorspace, flexibility (change-over, materials, etc.), energy usage, quality of
outgoing packages, qualifications (for food, pharmaceuticals, etc.), throughput, efficiency,
productivity, ergonomics, return on investment, etc.
Packaging machines may be of the following general types:
• Accumulating and Collating Machines
• Blister packs, skin packs and Vacuum Packaging Machines
 • Bottle caps equipment, Over-Capping, Lidding, Closing, Seaming and Sealing
Machines
• Box, Case and Tray Forming, Packing, Unpacking, Closing and Sealing
Machines
• Cartoning machines
• Cleaning, Sterilizing, Cooling and Drying Machines
• Coding, Printing, Marking, Stamping, and Imprinting Machines
• Converting Machines
• Conveyor belts, Accumulating and Related Machines
• Feeding, Orienting, Placing and Related Machines
• Filling Machines: Handling dry, powered, solid, liquid, gas, or viscous products
• Inspecting, Detecting and Check weigher Machines
• Label dispenser
• Orienting, Unscrambling Machines
• Package Filling and Closing Machines
• Palletizing, Depalletizing, Unit load assembly
• Product Identification: labeling, marking, etc.
• Wrapping machines: Shrink wrap, Banding
• Form, Fill and Seal Machines
• Other speciality machinery: slitters, perforating, laser cutters, parts
attachment, etc.
• Process Machinery (Product Preparation): Chopper, Crusher, Cutter, Molder,
Peeler, etc.
• Process Machinery (Special Product): Coating, Enrobing, Seasoning
• Process Machinery (Product Cooking, Heating, and Cooling): Aseptic
In business and engineering, new product development (NPD) is the term used to describe the
complete process of bringing a new product or service to market. There are two parallel paths
involved in the NPD process: one involves the idea generation, product design and detail
engineering; the other involves market research and marketing analysis. Companies typically see
new product development as the first stage in generating and commercializing new products
within the overall strategic process of product life cycle management used to maintain or grow
their market share.

The process
1. Idea Generation is often called the "fuzzy front end" of the NPD process
○ Ideas for new products can be obtained from basic research using a
SWOT analysis (Strengths, Weaknesses, Opportunities & Threats),
Market and consumer trends, company's R&D department,
competitors, focus groups, employees, salespeople, corporate spies,
trade shows, or Ethnographic discovery methods (searching for user
 patterns and habits) may also be used to get an insight into new
product lines or product features.
○ Idea Generation or Brainstorming of new product, service, or store
concepts - idea generation techniques can begin when you have done
your OPPORTUNITY ANALYSIS to support your ideas in the Idea
Screening Phase (shown in the next development step).
2. Idea Screening
○ The object is to eliminate unsound concepts prior to devoting
resources to them.
○ The screeners should ask several questions:
 Will the customer in the target market benefit from the product?
 What is the size and growth forecasts of the market
segment/target market?
 What is the current or expected competitive pressure for the
product idea?
 What are the industry sales and market trends the product idea
is based on?
 Is it technically feasible to manufacture the product?
 Will the product be profitable when manufactured and delivered
to the customer at the target price?
3. Concept Development and Testing
○ Develop the marketing and engineering details
 Investigate intellectual property issues and search patent data
bases
 Who is the target market and who is the decision maker in the
purchasing process?
 What product features must the product incorporate?
 What benefits will the product provide?
 How will consumers react to the product?
 How will the product be produced most cost effectively?
 Prove feasibility through virtual computer aided rendering, and
rapid prototyping
 What will it cost to produce it?
○ Testing the Concept by asking a sample of prospective customers what
they think of the idea. Usually via Choice Modelling.
4. Business Analysis
○ Estimate likely selling price based upon competition and customer
feedback
○ Estimate sales volume based upon size of market and such tools as the
Fourt-Woodlock equation
 ○ Estimate profitability and breakeven point
5. Beta Testing and Market Testing
○ Produce a physical prototype or mock-up
○ Test the product (and its packaging) in typical usage situations
○ Conduct focus group customer interviews or introduce at trade show
○ Make adjustments where necessary
○ Produce an initial run of the product and sell it in a test market area to
determine customer acceptance
6. Technical Implementation
○ New program initiation
○ Finalize Quality management system
○ Resource estimation
○ Requirement publication
○ Publish technical communications such as data sheets
○ Engineering operations planning
○ Department scheduling
○ Supplier collaboration
○ Logistics plan
○ Resource plan publication
○ Program review and monitoring
○ Contingencies - what-if planning
7. Commercialization (often considered post-NPD)
○ Launch the product
○ Produce and place advertisements and other promotions
○ Fill the distribution pipeline with product
○ Critical path analysis is most useful at this stage
8. New Product Pricing
○ Impact of new product on the entire product portfolio
○ Value Analysis (internal & external)
○ Competition and alternative competitive technologies
○ Differing value segments (price, value, and need)
○ Product Costs (fixed & variable)
○ Forecast of unit volumes, revenue, and profit

The Product Life Cycle (PLC) is based upon the biological life cycle. For example, a seed is
planted (introduction); it begins to sprout (growth); it shoots out leaves and puts down roots as it
becomes an adult (maturity); after a long period as an adult the plant begins to shrink and die out
(decline).
In theory it's the same for a product. After a period of development it is introduced or launched
into the market; it gains more and more customers as it grows; eventually the market stabilises
and the product becomes mature; then after a period of time the product is overtaken by
development and the introduction of superior competitors, it goes into decline and is eventually
withdrawn.
However, most products fail in the introduction phase. Others have very cyclical maturity phases
where declines see the product promoted to regain customers.

Strategies for the differing stages of the Product Life Cycle.

Introduction.
The need for immediate profit is not a pressure. The product is promoted to create awareness. If
the product has no or few competitors, a skimming price strategy is employed. Limited numbers
of product are available in few channels of distribution.

Growth.
Competitors are attracted into the market with very similar offerings. Products become more
profitable and companies form alliances, joint ventures and take each other over. Advertising
spend is high and focuses upon building brand. Market share tends to stabilise.

Maturity.
Those products that survive the earlier stages tend to spend longest in this phase. Sales grow at a
decreasing rate and then stabilise. Producers attempt to differentiate products and brands are key
to this. Price wars and intense competition occur. At this point the market reaches saturation.
Producers begin to leave the market due to poor margins. Promotion becomes more widespread
and use a greater variety of media.

Decline.
At this point there is a downturn in the market. For example more innovative products are
introduced or consumer tastes have changed. There is intense price-cutting and many more
products are withdrawn from the market. Profits can be improved by reducing marketing spend
and cost cutting.

Problems with Product Life Cycle.

In reality very few products follow such a prescriptive cycle. The length of each stage varies
enormously. The decisions of marketers can change the stage, for example from maturity to
decline by price-cutting. Not all products go through each stage. Some go from introduction to
decline. It is not easy to tell which stage the product is in. Remember that PLC is like all other
tools. Use it to inform your gut feeling.

branding

Entire process involved in creating a unique

Hide links within definitionsShow links within definitions
name and image for a product (good or service) in the consumers' mind, through
advertising campaigns with a consistent theme. Branding aims to establish a significant
and differentiated presence in the market that attracts and retains loyal customers.

Brand loyalty in marketing, consists of a consumer's commitment to repurchase or

otherwise continue using the brand and can be demonstrated by repeated buying of
a product or service or other positive behaviors such as word of mouth advocacy. [1]

Brand loyalty is more than simple repurchasing, however. Customers may repurchase a brand
due to situational constraints (such as vendor lock-in), a lack of viable alternatives, or out of
convenience.[2] Such loyalty is referred to as "spurious loyalty". True brand loyalty exists when
customers have a high relative attitude toward the brand which is then exhibited through
repurchase behavior.[1] This type of loyalty can be a great asset to the firm: customers are willing
to pay higher prices, they may cost less to serve, and can bring new customers to the firm.[3][4] For
example, if Joe has brand loyalty to Company A he will purchase Company A's products even if
Company B's are cheaper and/or of a higher quality.

product manager investigates, selects, develops, products for an organisation, performing the activity
of product management.

A product manager considers numerous factors such as intended demographic, the products offered by
the competition, and how well the product fits in with the company's business model. Generally, a product
manager manages one or more tangible products. However, the term may be used to describe a person
who manages intangible products, such as music, information, and services.
 In the area of new product development, here are some commonly accepted new product terms

1. New-to-world products : These are inventions and discoveries such as laser printers etc.
2. New category products : These are products that are not new to the world, but to the company.
3. Additions to product lines : These are extensions to the company’s existing product line like diet coke.
4. Product improvements : Improvements to existing products.
5. Repositioning’ s : Products that are re targeted for new use. Baking soda as a deodorant
6. Cost Reductions: New products replacing exisitng one’s, with lower cost.