Drill Down
Handling Conflict
Changes on The Job: How to Deal With
Them
One thing you can count on in life and at work is that things will
change. Just when you get used to something, you have to learn something
new. Depending on how you look at change, it can give you a headache or
it can be a terrific opportunity to grow and learn new skills and develop
new competence. Here are some pointers for dealing successfully, and
beneficially, with changes in your job:
Recognize flexibility as a basic job skill. Being flexible in times of
change is smart strategy. Remember the old story about the two trees in the
storm: The sapling bent in the wind and survived. The stiff old tree
snapped.
Give change a chance. Don’t dig in your heels or bad mouth changes.
Give them time to take effect. After they get used to changes, people usu-
ally come to value the benefits of a change (time savings, less effort, etc.)
and wonder why they ever resisted it in the first place.
Remember that nobody expects you to be an expert right away. Don’t
expect to be able to navigate through these new waters like a pro right
away. It takes a little time to learn new procedures, equipment, systems,
etc. You’ll be up to speed soon enough. Make the effort to learn the new
information and skills.
Ask for help—and offer to help others. Ask a lot of questions—even if
you have to ask the same question several times before the answer makes
sense. The other side of this coin is that one excellent way to adjust to
change is to help co-workers adjust. So do what you can to help others
accept and realize the benefits from workplace changes
October 2010
Going from win-lose to win-win
Conflicts with co-workers can be difficult and uncomfortable. They
don’t have to be, however, when you follow these tips to turn things
around:
Take steps to ease tensions. Give the other person a chance to vent
and air any grievances. Or take a break from bickering to talk
about common interests, e.g., sports, hobbies, kids, community
events, or something else. Tell a joke or an amusing story—
anything to lighten the mood and create rapport.
Assist accurate communication. Listen carefully to what the other
person says. Make sure you interpret correctly. Speak carefully and
clearly so that your co-worker can understand what you say
Break big issues down. You may not be ready to reach agreement
on the big issues, but maybe you can agree on some of the smaller
points. Make it easy for the other person to say yes. Word your
proposals in a way that the other person is likely to accept. Try mak-
ing a small concession that you know the other person will accept as
a token of good will.
Minimize differences and maximize similarities. Play down areas
of conflict and put the spotlight on areas of shared interests.
ICE
Do you know about ICE? See
Back Page for More information…...
 Page 2

Company Policies:
Picture Not Available

Employee of the Month:

First Runner Up: Richard Horn

Second Runner Up: Randall Price

DEFINING WORKPLACE DIVERSITY

When you hear the word diversity, do you think it applies

only to other people? The truth is that diversity is about all of
us because we’re all different in some way. But different is
WHAT IS LEADERSHIP? good especially at work.

Leadership is a word and a concept that has been more argued
than almost any other I know. I am not one of the desk-
pounding type that likes to stick out his jaw and look like he is
bossing the show. I would far rather get behind recognizing the
frailties and requirements of human nature. I would rather try to
persuade a man to go along, because once I have persuaded
him, he will stick. If I scare him, he will just stay as long as he is
scared, and then be gone.
Celebrating diversity in the workplace makes our differences
work for us. We aim to create an environment in which we
can all feel comfortable, one in which we can capitalize on
our differences and create a more effective, productive, and
competitive organization.
WE’RE ALL DIFFERENT IN SOME WAY
Age

Gender
—President Eisenhower
Generation

Mental or physical abilities

A leader is best when people barely know he exists. Not so
good when people obey and acclaim him. Worse when they Occupation
despise him. If you fail to honor people, they fail to honor you.
But of a good leader, who talks little, when his work is done, his Race
aim fulfilled, they will say, ‘We did this ourselves!’
Regional origin
—Lao-Tse
Religion

Work experience

A leader is one who knows the way, goes the way, and shows Work style
the way.
A diverse workplace is a reflection of our changing world.
—John Maxwell The organizations that best manage this diversity are the
most likely to thrive in the 21st century.

Leadership is unlocking people’s potential to become better.

Drill Down
 SAFETY: Page 3

Fire Prevention Week

What you can do
October 3 to October 9 is National Fire Prevention Week.

To prevent fires, keep fuel, oxygen, and heat from coming together.
OSHA requires employers to have a fire prevention plan that covers work-
place fire hazards and contains procedures and responsibilities for prevent-
ing fires.

Know and follow our fire prevention plan, which includes the following
instructions. Practice good housekeeping to keep fuels away from heat and
ignition sources.

news & notes Dispose of waste promptly and properly.

Keep work areas free of dust and lint. Keep combustible materials away from
FLAMMABLES AND FIRES lights and machinery.

Flammable substances are so named because In addition, use and maintain electrical equipment properly. Electrical equip-
they can spread and catch fire easily. So you ment causes the largest number of workplace fires. Replace cords and wires
need to identify and take precautions with flamma-
that are frayed or have worn insulation. Don’t overload circuits, motors, fuses,
ble substances.
or outlets.
Here's how:
Make sure you have good ground connections.
Check labels and MSDSs to identify flammable
substances. Don’t run heating equipment or machinery overnight, if unattended.
Follow handling and storage precautions to pre-
vent spills and vapor releases.
Keep bearings lubricated so they don’t run too hot.
Clean up flammable spills and leaks immediately.
Keep machines and motors clear of dust and grease.
Remove clothing that has absorbed flammable
liquids immediately. Here are other ways to avoid exposing fuels to heat sources:
Smoke only in permitted areas. Put out cigarettes and matches carefully.
Substitute nonflammable materials in tasks when Use space heaters only when necessary and in well-ventilated areas.
possible.
Refill space heaters only when they’re turned off and cool.—Place space heat-
Keep flammable liquids in approved containers ers so they can’t fall over.
that are closed when not in use.
Perform welding and cutting operations only in separate, fire-resistant areas.
Ground containers during liquid transfer so you
don’t create static electricity.
Also prevent fires that result from chemical reactions by reading labels and
material safety data sheets (MSDSs) so you don’t use or store incompatible
Use flammable liquids only in well-ventilated areas substances together.
away from heat and fire.

Do not place near heat or cut a container that pre-

viously contained a flammable liquid, unless it’s
been tested and approved for such use. Remember to report all accidents to your supervisor and to our
Safety Director within 15 Minutes! Failure to do so can result in
disciplinary action.
In addition, handle highly flammable oxygen cylin-
ders carefully. For example, don’t handle them
Judy Steele Horne
with oily hands or gloves. And don’t store near Director of Health & Safety
combustible materials.
Office: 276-935-5902
Finally, despite all your precautions, in case a fire
Fax: 276-935-4039 Cell: 276-971-3082
does occur, keep routes clear for firefighting and
 Noah Horn Well Drilling ICE : (In Case of Emergency)
PO Box 269
Vansant, VA 24656
Phone: 276-935-5902 Apparently this is a standard procedure all paramedics
Web: www.noahhorn.com follow at the scene of an accident when they come across
your cell phone.

We all carry our mobile phones with names & numbers

stored in its memory but nobody, other than ourselves,
Happy Birthday! knows which of these numbers belong to our closest family
or friends.
Colton Allison 10/24
If we were to be involved in an accident or were taken ill,
Ben Deel 10/21 the people attending us would have our mobile phone but
wouldn't know who to call. Yes, there are hundreds of
Michael Eury 10/29 numbers stored but which one is the contact person in case
of an emergency? Hence this 'ICE' (In Case of Emergency)
Lisa Lester 10/15 Campaign the concept of 'ICE' is catching on quickly. It is a
Tim McGlothlin 10/01 method of contact during emergency situations. As cell
(mobile) phones are carried by the majority of the popula-
Russell Newsome 10/12 tion, all you need to do is store the number of a contact per-
son or persons who should be contacted during emergency
Randall Price 10/18 under the name 'ICE' (In Case Of Emergency).
The idea was thought up by a paramedic who found that
Jeff Price 10/29 when he went to the scenes of accidents, there were always
mobile phones with patients, but they didn't know which
Michael Paul Ratliff 10/05 number to call. He therefore thought that it would be a
good idea if there was a nationally recognized name for
Adam Smith 10/31
this purpose. In an emergency situation, Emergency Ser-
Adam Thibodaux 10/13 vice personnel and hospital Staff would be able to quickly
contact the right person by simply dialing the number you
Michael Whittaker 10/15 have stored as 'ICE.'

For more than one contact name simply enter ICE1, ICE2
and ICE3 etc. A great idea that will make a difference!
Let's spread the concept of ICE by storing an ICE number
in our Mobile phones today!

FAMOUS LAST WORDS

Consider these predictions compiled by Laura Lee for The Futurist magazine:

U.S. President Rutherford B. Hayes to Alexander Graham Bell, inventor of the telephone, in 1876: "That’s an amazing inven-
tion, but who would ever want to use one of them?"

U.S. Secretary of State John Foster Dulles in 1954: "The Japanese don’t make anything the people in the U.S. would want."

Reporter Stanley Penn writing in the Wall Street Journal in 1966: "Despite the trend to compactness and lower costs, it’s unlikely
everyone will have his own computer any time soon."

A Yale University business management professor responding to a paper proposing reliable overnight delivery written by student Fred
Smith, later to be the founder of Federal Express: "The concept is interesting and well-formed, but in order to earn better than a
‘C,’ the idea must be feasible."