CV Ana Meskovska

CURRICULUM VITAE

1. Surname: Meskovska
2. First Name: Ana
3. Date of birth: 19.09.1981
4. Nationality: Macedonian
5. Civil status: Single
6. Telephone: 02 3123601 ; 075 464706
7. E-mail: ana.meskovska@tpconsulting.com.mk
8. Education
“Sts. Cyril and Methodius” University in Skopje
Institution
Faculty of Economy
From – To 2009 – in progress
Department E – Business Management
Degree that will be obtained M.Sc. in E - business
“Sts. Cyril and Methodius” University in Skopje
Institution
Faculty of Electrical Engineering
From – To 2000 - 2005
Department Electronics and Telecommunication
Degree/diploma obtained Bachelors of Science Degree in Electrical Engineering
Institution DUSO “ Orce Nikolov“ – Skopje
From – To 19 1996 – 2000
Department Electronics

9. Language skills (marked 1 to 5 for competence)

Language Reading Speaking Writing
Macedonian Mother Tongue
English 5 5 5
Italian 3 2 2
Serbian 5 2 3
Bulgarian 3 2 2
Albanian 2 1 2

10. Membership of Professional Bodies:

o IT Service Management Forum Macedonia – itSMF Macedonia
o Chamber of Commerce of RM - association of management consultants
o Management Consulting Association - MCA2000

11. Skills
o Experienced in Project management and project management administration support
o Experienced in tailor-made course development and delivery, effective in assistance in
training needs assessment and evaluation
o Experienced in development and implementation of Information Security Management
Systems compliant with ISO 27001:2005
o Experienced in development and implementation of IT Service Management Systems
compliant with ISO 20000:2005
o Experienced in development and implementation of Quality Management Systems
compliant with ISO 9001:2000
o Experienced in Business process modeling

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12. Present Position: Consultant and Quality and Information Security Manager
in TRAJKOVSKI & PARTNERS CONSULTING

13. Years with Firm: 4

14. Key qualifications:

CERTIFICATE DESCRIPTION
Procedure for issuing CMC (Certified Management Consultant)
certificate in progress. The certificate conforms that the consultant:
CERTIFIED M ANAGEMENT CONSULTANT Maintains professional relationship with all clients
(CMC)
Shows commitment to the Code of ethics
Is committed to ongoing professional education
Skill Soft certificate that certifies that the person is trained for and
has showed knowledge and understanding for:
essentials of external consulting
establishing an effective Consultant-Client relationship
CONSULTING WITH THE EXTERNAL diagnosing and planning process
CLIENT managing consulting projects
managing and resolving problems
the consultant as change agent
evaluation of personal performance and personal development
completing the contract
Skill Soft certificate that certifies that the person is trained for and
has showed knowledge and understanding for:
the role of the internal consultant
technical professional as internal consultant
INTERNAL CONSULTING FOR THE establishing an effective Consultant-Client relationship
TECHNICAL PROFESSIONALS creating effective contracts
how to get the answers you need
how to analyze the information and conduct effective feedback
meetings
identifying and overcoming resistance of clients
Certifies that the person is trained for consultant and trainer and
understands:
the adult learning process and styles
the consulting process, types of consulting companies and
services, and models for consulting
TRAINING AND CONSULTING - DESIGN, the problem solving process
DEVELOPING AND DELIVERING TRAINING the process for writing a proposals
AND CONSULTING INTERVENTIONS consulting tools for gathering and analyzing information, and
their conceptual sublimation
the designing training programme process
the tools for design and delivery of trainings
the process for delivering training programmes
managing training programmes
Skill Soft certificate that certifies that the person is trained for and
has showed knowledge and understanding of the processes for:
incident and problem management
configuration management
change and release management
INFORMATION TECHNOLOGY service level management
INFRASTRUCTURE LIBRARY – ITIL V2
capacity management
financial management
security management
continuity and availability management
service desk function

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Skill Soft certificate that certifies that the person is trained for and
has showed knowledge and understanding of the processes for:
building Quality Management System
quality policy development and planning
administration of the QMS
management review
ISO 9000:2000 QUALITY M ANAGEMENT achieving customer satisfaction through resource management
SYSTEM
planning for quality Products and Services
product design and development
purchasing for quality products and services
providing quality production and service
monitoring and measuring
continual quality improvement
Certifies that the person is trained for EU funding and project
proposal development and understands:
access to pre-accession funds
EU FUNDING AND PROJECT PROPOSAL development of EU financed projects
DEVELOPMENT managing project cycle and development of logical matrix
development of successful project proposal
community programmes and institutional support
EU grant scheme
Certifies that the person is trained for successful project design and
understands:
what is project design and management
project management today
roles of the project manager and the team
PROJECT DESIGN
defining the project
planning the activities
preparing a project plan
controlling time, cost, and scope
evaluating and reporting on project performance
Certifies that the person is trained for and understands:
aspects of supervising
action centered organization development/ on-the job training
how to decide what kind of supervisor development is needed
SUPERVISOR DEVELOPMENT motivation concepts and financial incentives
the role of counseling
quality assurance training
recruitment and assessment of supervisors
problem solving process

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15. Specific project experience:

Date: from
Country Name and brief description of project
to months/yr
Establishment of IT Service Management System based on
ISO20000:2005 in CaSys
January 2009 Activities included: assessment of the readiness for establishment of
Macedonia ITSM System based on ISO 20000, framework development and
– April 2009
documentation of the system (policies, plans, processes, procedures,
records for IT service management), assessment of the preparedness
for certification of implemented ITSM System.
Implementation of integrated management system inclusive of QMS
and ISMS in Cacttus
Activities included: project management, assessment of the readiness
for establishment of integrated management system including Quality
January – and Information Security Management Systems based on ISO9001:2008
Kosovo
August 2009 and ISO27001:2005, development of framework for Integrated
management system, documentation of the system, training for project
team for documentation and implementation of the system, internal
audit, and assessment of the preparedness for certification of
implemented Integrated management system.
UNDP Project - Desk Review of existing legislation and relevant
planning documents concerning Crisis Management System
Activities included: Review the existing legislation and relevant planning
documents concerning the crises management process, their framework
which influences on the function ability of the crises management
processes. Identification of the existing roles, responsibilities,
September communication lines and coordination between relevant subjects of the
2008 – crises management process. Review of the compliance (compatibility
Macedonia
December and operability) of the principles, organization and processes of the
2008 existing crises management system in Macedonia with the existing
situation in the EU and international community.
Results: prepared textual and graphical – matrix and network diagrams
of the existing legal framework and relevant planning documents to
determine the closed loop of activities; prepared network diagram with
channels of information amongst the involved stakeholders with their
responsibilities, dependencies and competencies.
Short trainings on topic “Preparation for good collaboration”:
1. Conceptual design of good presentation
June 2008 – 2. Effective team work
Macedonia September 3. How to become preferred partner
2008 Activities included: training needs assessment, preparation of the
training materials (presentations, handouts, exercises, and evaluation
sheets), realization of the training and preparation of training report.
Comparative study for 27001 legislation in Bulgaria and Macedonia.
Part of the preparation in signing a consulting contract for Devoteamand
Elektrostopanstvo.
Macedonia May 2008 Activities included: analysis of the current legislation in Macedonia and
Bulgaria which refers to information security requirement especially
aspects covered with the ISO 27001:2005 standard and preparation of
comparative study.
Assessment of minimal security requirements and revision of the
existing documentation for ISMS and ITSM of the Directorate for
Money Laundering Prevention and Terrorism Financing
January 2008 Activities included: assessment of the established security controls,
Macedonia assessment of compliance with Macedonian legislative, revision of the
– April 2008
existing documentation (manual, policies and procedures) of the
Information Security Management System based on ISO 27001 and IT
Service Management System based on ITIL and aspects of ISO 20000,
design and delivery of training for the employees.

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Date: from
Country Name and brief description of project
to months/yr
Implementation of ISO27001:2005 Standard for HiTech
September
Macedonia 2007 – March Activities included: risk assessment, design of framework for the ISMS,
2008 development of policies and procedures, preparation of the Information
Security manual and design and delivery of training for the employees.
Pre-assessment for Implementation of ISO27001:2005 Standard for
HiTech
June - July
Macedonia Activities included: participation in the consulting sessions, analyzing the
2007
results from the assessment, assistance for preparation of the reporting
documentation (Business Case).
UMNIK EAR Project - CMIS - Assistance to the extension of Case
September Management Information System for Kosovo Judicial Council
Kosovo 2006 – May Activities included: development of policies and procedures, preparation
2007 of manual for IT Service Management based on ITIL and aspects of ISO
20000, adjusted to ManageEngine ServiceDesk Plus software.
BSI – ISO 9001:2000 and ISO 27001:2005 Migration and Re –
certification of Trajkovski & Partners Consulting Quality and
Security Management System.
June – Activities included: revision and updating of the documentation, Internal
Macedonia
October 2006 Audit, Management Review Meeting organization, preparation of the
reports and updating the records, participation in external audit as
Quality and Information Security Manager and implementation of the
external audit recommendations.
USAID MCA Project – Development of essential information
security documentation for MARNet – the registrar of the .mk domain
May – June and ISP for the academic community.
Macedonia
2006
Activities included: risk assessment, development of policies and
procedures, manual preparation.
EAR – AML project: development capacity – supplies against
money laundering. Consortium partner in charge of establishing of
Information Security Management System based on ISO 27001 and IT
March – Service Management System based on ITIL and aspects of ISO20000
Macedonia November for the Agency for anti-money laundering.
2006
Activities included: provisional risk assessment, development of policies,
procedures and preparation of the manual for Information Security and
IT Service Management.
EAR Technical Assistance Project Preparation of DIS Phase - 2
Training and IT Support to Ministry of Finance (CFCU and NF).
Consortium partner in charge of establishing of IT Service Management
June – System based on ITIL and aspects of ISO20000
Macedonia December
2006 Activities included: development of policies, procedures and, preparation
of the IT Service Management Manual in Ministry of Finance (CFCU and
NF), including Continuity and Security Management of IT System and
end users and IT specialists training for implementation.

16. Professional Experience Record

From – to June 2006 – Present
Location Skopje, Macedonia
Organization Trajkovski & Partners Management Consulting
Position Quality and Information Security Manager
Maintenance of the Integrated Quality and Information Security
Management System in T&P
Description Continual improvement of the Integrated Management System
Organization and coordination of regular Management reviews and
Internal audits of the Integrated Management System

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Position Consultant / Trainer

Preparation of proposals
Delivery of consulting engagements
Description Development and Implementation of Integrated Quality, Information
Security and IT Service Management Systems;
Development and delivery of tailor based training modules.

From – to January 2006 – June 2006

Location Skopje, Macedonia
Organization AD Makedonski Telekomunikacii
Department Key Customer Business Centre / Sales Support Department
Position Sales Support Specialist
Assessment of the client’s technical availabilities
Description
Designing of specific technical solutions for key customers

From – to February 2005 – December 2005

Location Skopje, Macedonia
Organization Trajkovski & Partners Management Consulting
Position System Administrator / Office manager
Maintenance of the IT system: system software and the network in T&P
Installation and maintenance of the applicative software
Description Maintenance of the system and protection from harmful software and
regular backup of the server data
Office administration and documentation

From – to June 2004 - February 2005

Location Skopje, Macedonia
Organization ELKOMA SS Audio & Video Engineering Company
Position System Administrator / Office manager
Installation and maintenance of the applicative software
Office administration and documentation
Description Contact with home and foreign companies, responsible for equipment
orders
Presentation of the company on Technoma fair 2004

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