BRANCH MANAGER - JOB DESCRIPTION

Reporting to: Area Manager

Responsible for: Assistant Manager, Sales Assistants

Applicants must have a minimum of 12 months management/supervisory experience,

preferably in a Retail environment.

Brief Description:
To ensure the smooth, efficient and profitable running of the branch. To ensure the
maintenance and promotion of Company standards and the highest level of customer service.
Main Duties and Responsibilities:
1. Sales and Merchandising
2. Administration
3. Staff
4. Customer Service
5. Security
6. Health & Safety
7. Other Duties

1.Sales and Merchandising

 Ensure efficient stock control system is operating within the branch.
 Ensure merchandise and promotions are displayed as per senior management direction
and/or planograms.
 Identify areas of improvement and communicate to Area Managers.
 Ensure merchandise is stored and displayed in a presentable, ordered and safe manner.
 Ensure merchandise display levels are maintained.
 Accurately count tobacco stock on a weekly basis and inform Head Office by
designated time.
 Maintain adequate levels of stock dependent on sales and seasonality.
 Maintain price book and ensure merchandise are correctly priced before being
displayed.
 Control all deliveries within Company deadlines.
 Control news efficiently to minimise waste and maximise sales.
  Refuse to serve any individual who appears underage with age restricted merchandise
unless appropriate identification is produced
2. Administration
 Complete daily balances and banking as per Company procedures.
 Complete weekly sales figures (F5) as per Company procedure and send to Head
Office by the given deadline.
 Complete weekly timesheet for all staff and send to Head office by the given deadline.
 Complete documentation for stock takes and return to Head Office by the given
deadline.
 Ensure the weekly Bulletin is read and signed by all staff.
 Ensure all memos and requests from Head Office/Area Managers are actioned within
the timescale given.
3. Staff
 Ensure all staff are aware of and adhere to Company rules and procedures
 Take appropriate action against staff who fail to adhere to Company rules and
procedures
 Report all breaches of the disciplinary code to the Area Manager
 Ensure all staff know the work standards and personal standards which are expected
 Train, coach and develop staff up to and beyond a competent skill level for the duties
involved.
 Allocate and delegate work accordingly.
 Ensure staff resources are available.
 Motivate staff and maintain good staff relations.
 Maintain staffing levels agreed by Area manager.
 Recruit suitable candidates for vacancies which occur.
 Ensure all new starter induction paperwork is received by Head Office within first
week of employment.
 Ensure F24 (regarding retail law) and F78 (regarding till procedures) is completed on
an employees first day.
4. Customer Service
 Promote a welcoming atmosphere within the branch.
 Ensure all staff offer the highest standards of customer service.
 Serve customers in a polite and courteous manner.
 Offer assistance to customers when required.
 Manage effectively and courteously customer complaints.
 Ensure high standards of personal appearance and hygiene are maintained.
5. Security
  Ensure staff are aware of, and follow company security procedures at all times.
 Ensure bag checks are conduced on a daily basis.
 Ensure staff purchase procedure is followed
 Ensure all staff declare personal money and cigarettes at the start of every shift.
 Ensure all visitor identification is checked.
 Ensure all transactions are checked for payment fraud.
 Report any incidents/ potential incidents and suspicions to Area Manager immediately.
6. Health and Safety
 Ensure Company Health and Safety guidelines are complied with, and followed.
 Record and report to Head Office all accidents, injuries and incidents that occur on
branch premises.
 Report dangerous/broken equipment, fixtures and fittings to Area Manager
immediately.
7. Other Duties
 Ensure daily, weekly, monthly and annual housekeeping routines are performed in
order to maintain a clean, hygienic and safe working environment.
 Comply with all statutory regulations, bye-laws and local authority directives.
 Undertake any other duties deemed reasonable by the Company.
 Provide assistance to, and cover for other branches within a commutable distance,
where necessary.
 Participate fully in any formal or informal training sessions.

Branch Manager, HDFC BANK

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Company profile: HDFC Bank started its operations in 1995 as a Scheduled Commercial
Bank. Today it has 3295 ATM’s spread over 528 towns and cities and a network of over
1412 branches nationwide across India. HDFC Bank is spreading its branches to different
locations so as to be an easily available provider of services of banking for targeting
wholesale and retail customer segments. The bank is committed to healthy growth in
profitability at the same time ensuring the highest levels of corporate governance,
regulatory compliance, ethical standards and professional integrity.
Job Description: A candidate must lead a result oriented team and should be responsible
for managing the Customer Relationship Management, Branch Profitability and ensuring
high quality service. He must ensure that the overall Branch Targets are achieved by
generating cross sales and business. He would require supervising key Customer
Relationships & HNW customer programs.
He should prepare periodic reports of progress vs. objectives achieved & ensure clarity of
Business objectives to the staff employees. He should be able to handle Complaints
gracefully, Review Branch Operations reports, Co-ordination with Marketing Departments &
Branch Merchandising at product level, Ensure compliance with Banking rules, Regulations &
Procedures, Lobby Management.
Qualifications: Candidate must possess at least a Masters degree in Business Admin/Post
Graduate Diploma in Business Administration/Post Graduate Program in Management in
Finance/Accountancy/Banking, Marketing or equivalent. He must have good communication
skills and should be fluent in English and Hindi.
Experience: The candidate should have at least 6 year(s) of working experience in the
related field is required for this position, preferably managers specializing in
Banking/Financial Services or equivalent.
Applicants should be Indian citizens or hold relevant residence status.
Location: Haveri, Gadag, Hospet, Siddipet, Suryapet, Bhongir, Machilipatnam, Gadwal,
Bihar & Jharkhand -Buxar, Purnia, Betiah, Motihari, Daltonganj, Dumka, Telaiya, Nagpur.
How to apply: The candidates have to go on the website www.hdfcbankcareers.com.They
have to fill up an online application form and send their resumes by attaching it on the site
itself.
Selection procedure: The person will be called for an interview. There may be more than
one round for the interview.