IGNOU in association with AHERF

Prospectus & Programme Guide

for
CERTIFICATE IN HOSPITAL
ADMINISTRATIVE ASSISTANTSHIP (CHAA)

School of Vocational Education & Training

Indira Gandhi National Open University
Maidan Garhi
New Delhi - 110068

TIMELINES

Submission of applications to
IGNOU : Upto 5th July, 2009
Start of classes : 15th July, 2009
 RECOGNITION
IGNOU is a Central University established by an Act of Parliament in 1985
(Act No. 50 of 1985). IGNOU Degrees/Diplomas/ Certificates are recognised
by all the members of the Association of Indian Universities (AIU) and are at
par with Degrees/Diplomas/ Certificates of all Indian Universities/Deemed
Universities/Institutions vide UGC Circular No. F.1-52/2000 (CPP-II), dated
5th May 2004 AIU Circular No. EV/B(449)/94/176915-177115 dated Janu-
ary 14th, 1994. AICTE Circular No. AICTE/Academic/Nov-Dec/2005 dated
May 13th 2005.

Application Form

The Application Forms can be downloaded from IGNOU's website-

www.ignou.ac.in. In case of downloaded Forms, a draft of Rs.100/- must
accompany the application. The prospectus can also be obtained by paying
an amount of Rs.100/-, from IGNOU Regional Centers (given in Annexure
B) and the Medvarsity offices (given in Annexure C). It can also be obtained
by post, by paying an amount of Rs.150/- in favor of IGNOU, New Delhi.
The correspondence address would be:

Programme Coordinator (CHAA)

School of Vocational Education and Training (SOVET)
Room No.19, Block-1,
IGNOU, Maidan Garhi,
New Delhi-110068

May, 2009,
© Indira Gandhi National Open University, 2009.
All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other means, without
permission in writing from the Indira Gandhi National Open University, New Delhi.
Further information on the Indira Gandhi National Open University programmes may be obtained from the University's
office at Maidan Garhi, New Delhi-110 068 or its website http://www.ignou.ac.in.
Printed and published on behalf of Indira Gandhi National Open University, New Delhi by Director, SOVET.
 CONTENTS

PAGE NO.

1. ABOUT IGNOU ……………………………………………………….............. 5

2. ABOUT APOLLO HOSPITALS & AHERF ………………………..………... 5
3. ABOUT THE PROGRAMME…………………………….…………................ 6
4. PROGRAMME PACKAGE …………………………………………............... 7
5. PROGRAMME STRUCTURE …………………..……………….…............... 7
6. PROGRAMME DELIVERY…………………………………………............... 7
7. SCHEME OF STUDY ………………………………………………................. 9
8. EVALUATION METHODOLOGY………………………….………............... 12
9. APPLICATION AND ENROLMENT DETAILS………………..…................ 12
10. STUDENT INFORMATION SYSTEM……………..………………................ 13
11. STUDENT RESPONSIBILITY………………………………...……............... 14
ANNEXURE "A" :PROGRAMME FRAMEWORK AND SYLLABUS ................. 15
ANNEXURE "B" :LIST OF SPECIFIED REGIONAL CENTRES ........................ 19
ANNEXURE"C" : LIST OF MEDVARSITY OFFICES ........................................... 22
ANNEXURE "D" :LIST OF PROGRAMME STUDY CENTRES
(APOLLO HOSPITALS) & INTAKE WITH CONTACT
PERSONS…………....................................................................... 23
ANNEXURE "E" :APPLICATION FORM …………………………........................ 25
ABOUT IGNOU
The Indira Gandhi National Open University was established by an Act of Parliament in
1985 to achieve the following objectives:
• Democratizing higher education by taking education to the doorsteps of the students
• Providing access to high quality education to all those who seek it, irrespective of age, region,
or formal qualifications
• Offering need based academic programmes by giving professional and vocational orientation
to the courses
• Promoting and developing distance education in India
• Setting and maintaining standards in distance education in the country - as an apex body for the
purpose.

Prominent Features
Some of the special features of the Open and Distance Education System currently practiced
by IGNOU are:
• Relaxed entry requirements
• Provision of equal opportunity of admission to people from all over the country
• Cost-effective and cost-efficient educational operations
• Multi-media approach in the preparation of course packages
• Self-instructional Printed and Audio/Video course materials
• Network of student support services throughout the country
• Face-to-face Counseling and Tele-counseling
• Continuous evaluation through assignments
• Provision of terminal examination two times a year
• Interactive Satellite Aided Communication Network (Teleconferencing).
• Interactive Radio Counseling
With a view to developing interdisciplinary studies, the University operates through Schools of
Studies. Each School is headed by a Director who arranges to plan, supervise, develop and organize
its academic programmes and courses in co-ordination with the School staff and the different
academic, administrative and service wings of the University. The emphasis is on providing a wide
choice of courses at different levels through various programmes.
The Certificate Programme in Hospital Administrative Assistantship is offered through the School
of Vocational Education and Training (SOVET). Further information on the Indira Gandhi National
Open University programmes may be obtained from the University's office at Maidan Garhi, New
Delhi-110 068 or its website http://www.ignou.ac.in
ABOUT APOLLO HOSPITALS & AHERF
The Apollo Group of Hospitals of India is the largest group of healthcare provider in Asia Pacific
region with 44 network hospitals in India and abroad. The group is offering state of the art
comprehensive health care through its different specialty and super specialty hospitals. Besides
providing quality health care Apollo Hospitals Group always understood the need for quality health

5
education and research and this is reflected in the group's mission statement: "Our mission is to
bring healthcare of international standards within the reach of every individual .We are committed
to the achievement and maintenance of excellence in education, research and healthcare for the
benefit of humanity."
Apollo Hospitals Education & Research Foundation (AHERF), under the Apollo Group, is running
a variety of educational and training programs which includes, Nursing, Hospital administration,
Physiotherapy, Emergency Medicine, Surgery and Anesthesiology. It is engaged in research and
education in healthcare, along with Medvarsity, the virtual medical university under the Apollo
Group of hospitals. The programmes conducted by AHERF and Medvarsity have been recognized
by a number of Indian and International Organizations and Universities including, NTR Health
University, Osmania University, National Board of Examination, India, Royal College of Surgeons,
American Society for Medicine and Lifenet EMS International UK. The foundation has a faculty
studded with distinguished teachers and professionals from India and abroad including a number of
Doctors who are members of Royal College of UK. The first medical e-learning venture was
established in April 2000 by the Apollo Group to " deliver Quality distance education to the health
care providers, using information technology enabled learning tools, aimed at improving the standards
of medical education and practice". It follows a hybrid model, combination of both online and off
line education. Medvarsity offers courses/training programs for doctors, Nurses and other graduates
interested in entering health care sector. It has been associated and affiliated to a number of reputed
national and International bodies, like Administrative Staff College of India (ASCI), Mahrashtra
Government and Royal College of General Practitioner UK. AHERF is also engaged in research
activities which includes basic, clinical, health system and community based research in all the
Apollo Hospitals across India.
Further information about the Apollo Hospitals Group can be had from its website at
http://www.apollohospitals.com
ABOUT THE PROGRAMME
The objective of this hospital-based, full-time Programme is to train manpower for the following
job positions for hospitals and healthcare institutions: Ward Secretary, Front Office staff, Patient
Care Executive etc, and other supportive roles required in a hospital and healthcare Institution..
Currently, candidates are recruited and are asked to do the jobs after a short briefing under the
supervision of senior peers & staff. Mostly the training is ad hoc and ineffective, sometimes with
disastrous result. There is no formal, training program available in the country to train them. The
need for such programmes arises from the unique nature of the social and psychological needs of
admitted patients with a variety of ailment and their attendants in a unique health care environment.
These are the group who have to directly interact with the patients and attendants and are suppose
to be the primary responders. To work in such a sensitive and crucial situation effectively a
professional training is necessary. To deliver such services efficiently the provider requires to
develop certain personal qualities and abilities, professional skills, adequate preparation through
formal structured training under the mentorship of senior medical staff. It takes time and practice to
develop the personal and physical qualities, skills and knowledge needed. The Programme consists
of both theoretical and practical components, which would give the students the required theoretical
and hands-on experience required to be able to perform the duties of Hospital Administrative
Assistants.
This programme would help in developing professional manpower for the supportive roles in a
hospital and thus would help in enhancing the quality of hospital services.

6
PROGRAMME PACKAGE
The package for this programme consists of printed material dispatched to the learners.
In IGNOU parlance, the study hours are measured in credit system. One credit is equivalent to 30
learning hours.
The duration of the programme is of 6 months. The programme consists of 2 courses, further divided
into 5 blocks each, which represent 8 Credits each. These blocks are furher divided into Units or
lessons, which are the basic learning units.
PROGRAMME STRUCTURE
The CHAA programme consists of 2 Courses. Each Course is subdivided into 5 Blocks, which are
subdivided into Units or lessons. The Units comprise of combined Theory and Hands-on material.
The duration of the programme would be 6 months, at the end of which the Term-End examination
needs to be given.
The courses are designed on the basis of learning hours required by an average student. As mentioned,
one credit represents 30 hours of learning. The design of the CHAA programme in terms of credit
distribution of the courses is shown below.
Sl.No. Course Code Title of the course Type of course Credits No. of blocks
1 BHAI-1 Personality and skills development Compulsory 8 5
2 BHAI-2 Management of Health insurance Compulsory 8 5

The programme framework and syllabus is given in Annexure "A".

PROGRAMME DELIVERY
Infrastructure for Implementation
The School of Vocational Educational and Training (SOVET), IGNOU & Apollo Hospitals
Educational and Research Foundation(AHERF) are responsible for the curriculum design,
programme development as well as framing the guidelines for various aspects of the implementation
process in consultation with the concerned divisions. Besides, they will be monitoring the programme
to ensure the quality training. SOVET is responsible for admission of students, maintenance of
progress report and evaluation (both concurrent and end-assessment) including the certification.
Computer division possesses the student data to provide address level of students for dispatch of
study materials and correspondence with students. Material production and distribution division
(MPDD) is responsible for dispatch of print materials.
PSC will be a private set up with, availability of subject experts and the facilities as per the guidelines.
PSC will be allotted to the students in such a way that PSC will be attached to 15-25 students and all
the students be attached to the nearest possible centre.
Classes would be held at the Programme Study Centres (PSCs) , which would be the designated
hospitals of the Apollo Group at the following locations:
1. New Delhi
2. Chennai
3. Hyderabad
4. Bangalore

7
5. Kolkata
6. Ahmedabad
7. Mysore
8. Kakinada
9. Bhilai
10. Ludhiana
11. Ranchi
12. Bilaspur
13. Madurai
The list with contact details, of these PSCs , is given in Annexure"D".
The PSC s would be linked to the following Regional Centres of IGNOU. The latter would give
support to the PSCs for all operational matters. This would be as follows:
Sl.No. PSC (Apollo Hospital) Linked IGNOU Regional Centre
1. New Delhi New Delhi- 1
2. Chennai Chennai
3. Hyderabad Hyderabad
4. Bangalore Bangalore
5. Kolkata Kolkata
6. Ahmedabad Ahmedabad
7. Mysore Bangalore
8. Kakinada Vijayawada
9. Bhilai Raipur
10. Ludhiana Khanna
11. Ranchi Ranchi
12. Bilaspur Raipur
13. Madurai Madurai

The addresses of the IGNOU Regional Centres is given in "Annexure "B".

Programme-in-charge
Programme-in-charge is the link between the IGNOU and the health set up used for the CHAA
Programme. He is stationed at the PSC and will for all practical purposes manages the day -to -day
problems and ensure smooth running of the programme. The counselors identified at PSC will help
to provide skill training to you.
Library
Reference books will be available at all IGNOU Regional Centres. Please use your identity card for
this purpose.

8
Interaction with Fellow Students
You get an opportunity to interact with your peer groups and other students that could help you to
overcome the problems faced by a distant learner. You can overcome the feeling of being isolated
from other students.
Teleconference
In some of the programme study centres teleconference facility is provided which is linked with the
head quarter. At other places you will be attached to the nearest centre having this facility.
Teleconferencing
It is a two-way audio and one-way video system where you can see the teachers over television
screen and interact with them by using the telephone/Fax. The teleconferencing sessions will be
planned as per feasibility and attempts will be made to link them during the practical spells so as to
have more participation. Even if the spells and the teleconference sessions are not linked, you can
visit to your nearest study centre of IGNOU having this facility and attend to the teleconference
sessions of CHAA programme. You can get the list of centres having the Gyandarshan facility in
from the IGNOU website http://www.ignou.ac.in. You can also use toll free number (1600-12345)
OR FAX (011-29533161) to ask questions. Please contact your PIC to know more about this facility.
Answers to querries
You can get the details of information about IGNOU from the website. Information on a particular
programme is incorporated to the respective programme. If you want to know anything about CHAA
Programme, you have to click against the programme. If you have any doubt, you should e-mail to
the Programme Coordinators at cgnaidu@ignou.ac.in or raji@apollohospitals.com.
As a student of IGNOU, you will be interested to know your examination date sheet, year-end exam
result, grade card, your correspondence address as recorded at IGNOU Head quarters and the status
of the print materials that you are supposed to be provided in the beginning of the session. These
querries can be addressed to:
Programme Coordinator (CHAA)
School of Vocational Education and Training (SOVET)
Room No.19, Block-1,
IGNOU, Maidan Garhi,
New Delhi-110068
email: cgnaidu@ignou.ac.in
Ph: 011- 29536982

SCHEME OF STUDY
The programme is based on self-learning along with regular classroom sessions. Students would
have to complete the assignments given and appear for the Final exam (Term-end exam). Classes
would be held at the Study Centres on a regular basis.
How to Study
Theory Component
The students of this programme should have passed their 10+2 examinations, under state or national
boards, The self -instructional materials are written with the objective and style so as to make the
reading interesting and easily understandable. The programme consists of 2 Courses. Each Course
is subdivided into 5 Blocks, which are subdivided into Units or lessons. The units are designed in

9
such a way that the contents of later units are based upon the contents of initial units. If you have not
understood or followed a unit properly, please read it again before reading the next one because; it
may be difficult to follow the later units without a proper understanding of the first one. Wherever
you face problem in understanding the content, please make note of it and put that question to your
Programme Coordinators via Email at cgnaidu@ignou.ac.in or raji@apollohospitals.com. You
could also fax your questions to the SOVET for clarification. Your questions would be answered
during the teleconference sessions.
The reference books are listed for those who want to know further about the subject. But for your
purpose, it should be sufficient if you have understood the contents thoroughly.
Practical Component
The hands-on component of learning would be inbuilt into the Programme.
Assignments
Assignments constitute an essential component of the instructional system in this programme. You
are given certain problems/issues, course-wise for writing assignment. You are required to write
responses for these assignments based on your understanding of Self Learning Material pertaining
to courses, discussions and interactions you will have with counsellors, facilitators and fellow
Learners. You are required to submit assignment responses of every course at the Study Centre
allotted to you. Every assignment marks will be counted for the final marking for each course
Types of assignment
Essay/Long answer type
Short answer type and
E-Learning/reflective/application/activity oriented type

Course-wise questions for assignment prepared by the faculty are sent to you. You are given enough
time( see the assignment schedule/operation schedule supplied to you) to go through the study
material, refer books, discuss/interact with academic counselors and facilitators and fellow learners
to develop a deep insight and comprehending before you attempt actual assignment response
preparation. After completing the assignments, you should submit the same to the study centre with
which you are attached for assignment evaluation and feedback. The evaluator will carefully evaluate
the assignment response and provide you feedback in the form of teaching comments on the strength
and weakness of each of the assignment response for your benefit.
Guidelines for assignment preparation
While preparing assignment responses you make keep the following points in mind, which may
help you for preparing better assignment responses:
• Reward assignment question carefully and identify various sources of material
• Make your answer precise, concise and systematic, which is relevant to assessment question
• Supplement your response with examples, illustrations and real life situations with activities
which will help you acquiring better knowledge and skills
• Stick to the word limit if indicated in the assignment, by drafting, re-drafting assignment
responses till you arrive a final draft response.
• Write answer in your own handwriting, and don't send typed assignments
Practical tips to write the assignment may be obtained from your academic Counsellors and facilitators
attached with study centres
10
How and where to send completed Assignment Responses
While sending the assignment responses the following points should be particularly taken care:
• Write your enrolment number, name and Full address at the right hand corner of the 1st page of
your assignment response
• Send your assignment responses to the study centre with which you are attached only, Please
do not submit/forward your assignment to any centre/institution
The course for which the assignment has been done, its Course Code No. and Assignment Code
should be written in capital letters in the centre of the top of the 1st page of the response sheets. The
top left hand corner should be kept for office use. The top of the 1st page of your response(s) should
look something like this
Course Title _______________________________________
Course Code _______________________________________
Assignment code _______________________________________
Enroll No _______________________________________
Name _______________________________________
_______________________________________
_______________________________________
Address _______________________________________
_______________________________________
_______________________________________
Telephone _______________________________________
E-Mail _______________________________________
Date of Submission _______________________________________

Instruction for sending assignment response

• Send assignment responses complete in all respect. Partial or incomplete assignment will not
carry any credit
• Use A-4 size paper for writing your responses and leave a margin of about 2 ½ on the left side
for writing tutor comments and providing feedback
• Always retain a copy of the assignment response with you as a precautionary measure. In case
the assignment response submitted is lost in transit or otherwise, you may be asked to send
another copy. Retain a photocopy of the assignment response till you successfully complete
the programme
• The assignment should be submitted to the coordinator of the study centre on or before the last
date indicated in the operation schedule of assignment given by the university
Once you get the pass marks in an assignment, you cannot resubmit assignment responses, if any,
for improvement of grade/mark. Assignment is not subject to re-evaluation except factual errors, if
any.
11
EVALUATION METHODOLOGY
Weightage of different components
The weightage given to the different components of evaluation is as follows:
1. Continuous Evaluation : 20%
2. Term-end Examination:50%
3. Practical Examination : 30%

Pass marks
The pass marks for each of the above shall be 60% of the total marks
Percentage-wise division
The Percentage-wise division is as follows:
Ist Division with distinction: 75% and above
Ist Division: 60-74 %
IInd Division : 50-59%
Failed: < 50%

Final examination
At the end of the programme, Term-end examination (TEE) would be held.
APPLICATION AND ENROLMENT DETAILS
Prospectus
The prospectus is to be obtained by paying an amount of Rs.100/-, from IGNOU Regional Centres
(given in Annexure "B") and the Medvarsity offices (given in Annexure"C") .
It can also be obtained by post, by paying an amount of Rs.150/- The correspondence address
would be:
Programme Coordinator (CHAA)
School of Vocational Education and Training (SOVET)
Room No.19, Block-1,
IGNOU, Maidan Garhi,
New Delhi-110068
Ph: 011- 29536982

The prospectus can also be downloaded from the internet, via IGNOU's website-www.ignou.ac.in.
A draft of Rs.100/- is to accompany the application form is this case.
Fees
The fees for the entire Programme is Rs.20,000/- (Rupees twenty thousand only), payable by Demand
draft (DD) or Pay Order (PO).
The fees are to be paid in the following method:
1. A DD/ PO of Rs.8000/- in the name of "IGNOU", payable at New Delhi
2. A DD/PO of Rs.12,000/- in the name of "AHERF", payable at Hyderabad.
Both the DDs/ POs are to be sent to the following address along with the completed application
form:
12
Completed Application
The completed application consists of the following:
1. Filled-in application form with self-addressed acknowledgement card
2. Self- Attested copy of Certificate of passing Class XII or equivalent/ Letter from school certifying
that the applicant has appeared for Class XII or equivalent .The final passing certificate in the
last case has to be provided to the University within 5th July,2009 to be considered for
application. In case application is rejected, the DD/PO would be refunded.
3. A DD/ PO of Rs.8000/- in the name of "IGNOU", payable at New Delhi
4. A DD/PO of Rs.12,000/- in the name of "AHERF", payable at Hyderabad.
This is to be sent to the following address:
Programme Coordinator (CHAA)
School of Vocational Education and Training (SOVET)
Room No.19, Block-1,
IGNOU, Maidan Garhi,
New Delhi-110068
Ph: 011- 29536982

STUDENT INFORMATION SYSTEM

Induction Meeting
The induction meeting will be held in the month of July on a date suitable to the PSC. On this
occasion you are informed to come to the PSC. You are given orientation about the IGNOU system
and told about your roles and responsibility while undergoing the CHAA programme. This induction
is also done through teleconferencing in the month of March. You will receive information regarding
this from your PSC.
Peer Group Information System
You could make your own arrangement to get information in time. One method could be to establish
telephonic link amongst the batch mates. Two to three of you having easy access to PSC could
collect undated information regarding the schedules of various activities like spells, teleconferencing,
any special event etc. These students in turn could pass information to another set of students
staying nearby ( say, each take responsibility for 2 students). These students pass information to
another set of students. Thus, in short duration and incurring negligible expense, the information
could reach to every student in time.
Information by PSC Coordinators
The Coordinator In-charge of the PSC is provided information on different activities by the School
from time to time. He/ she in turn also informs you about the relevant activities.
Information from Headquarters
Information on evaluation and material distribution goes directly from the respective divisions
located at head quarters. You could also communicate directly to them. However, in case of any
problem, you could inform to the PIC of your respective PSC or to the Programme Coordinator
Interaction with Programme Coordinators in-charge
You could interact with your Programme Coordinators in-charge through e-mail on any of the
administrative or academic problems related to the programme. The e-mail IDs for the purpose are
cgnaidu@ignou.ac.in and raji@apollohospitals.com.
13
Information through Doordarshan
IGNOU video recorded programmes are telecast on Doordarshan Channel-1 every day at 6.30 -
7.00 a.m. Important messages are also transmitted to students at the beginning or end of the
transmission.
Information from Website
All the latest information is provided in the website of IGNOU ( http://www.ignou.ac.in ). You can
access it as and when required.
STUDENT RESPONSIBILITY
Travel and Stay in Relation to Programme
The admission fee covers only the expenses towards study material, counseling, practical activities
at PSC including evaluation and certification. Hence, cost towards your stay and travel in relation
to the programme during the practical spells, evaluation, teleconference etc. has to be borne by you.
So, you could pool your money and take help of the PIC in arranging the vehicles, stay etc. as and
when required.
Attendance in Spells
All the practical spells are compulsory. However, you have the option to complete them over 1 year.
The attendance for teleconference is not compulsory. But, these would provide valuable learning
experiences for you.
Invalid Registration
Even after completing the programme, your registration could be declared as invalid at the time of
announcing the result. The reason could be one or more of the following:
• You have appeared in the examination without registration.
• Your registration period has expired.
• You were not eligible for registration for the particular programme/course.

14
 ANNEXURE "A"
PROGRAMME FRAMEWORK AND SYLLABUS
COURSE 1. PERSONALITY & SKILLS DEVELOPMENT
BLOCK 1. PERSONAL GROOMING
Unit No. Topic Objective
1. Personal hygiene Awareness of standards of hygiene
2. Basic skincare Learning the correct techniques of CTM; to ensure
personal hygiene routines extend to extremities
3. Hair care Awareness of industry standards/trends with a
focus on "I"
4. Medical parlour Awareness of industry expectations with a focus
on "I"
5. Dress Code Awareness of correct techniques

BLOCK 2. COMMUNICATION SKILLS

Unit No. Topic Objective
1. Introductions To introduce oneself confidently and correctly and
get across confidently
2. Modes of communication To comprehend levels of communication so as to
communicate accurately and display appropriate
body language with usage of appropriate words
3. Power of the Voice To speak out with confidence and clarity of thought
4. Verbal exercises To develop clarity of speech
5. Public Speaking To speak out with confidence in front of a group

BLOCK 3. CUSTOMER SERVICE STANDARDS

Unit No. Topic Objective
1. Greetings To understand the difference between soft/hard
skills and to realize the importance of greetings &
compliments and extend these correctly
2. Customer Delight & To ascertain the type of customer and deal
Customer Feedback appropriately; to understand the importance of
customer feedback and timely response & need for
service recovery
3. Cultural awareness and sensitivity To be aware of different cultures including that of
overseas customers; to learn to deal with them
appropriately
4. Telephone etiquette To understand and appreciate that good telephone
etiquette creates a good first impression; to learn
to modulate voice to suit the occasion
5. Situation handling To bridge gaps, find solutions and make amends
by thinking out of the box
15
BLOCK 4. CONFLICT RESOLUTION
Unit No. Topic Objective
1. Positive attitude and courtesy To display appropriate body language and say things
the customer wishes to hear
2. Transactional analysis To understand interactions and react suitably
3. Problem solving To find the good in every bad situation. Redeem
and repair by accentuating the positive
4. Assertiveness To assert politely when necessary
5. Team-building To dramatize real time situations in a classroom
setting; these help build confidence in an individual

BLOCK 5. COMPUTER SKILLS

Unit No. Topic Objective
1. Basic terminology of computers To understand the difference between software/
hardware, applications, etc
2. Operating the system To follow the operating sequence from opening to
close
3. Basic computer applications To create/design documents/lists, etc
4. Netiquette & Data confidentiality To adhere to mailing etiquette, especially in an
official setting and to understand the need for data
confidentiality
5. Introduction to HIS & Billing To learn and understand various hospital-related
Sytems systems including billing procedures

COURSE 2. HOSPITAL SUPPORT SERVICES

BLOCK 1. HOSPITAL STRUCTURE, FUNCTION & MEDICAL TERMINOLOGY
Unit Topic Objective
No.
1. Introduction to the Hospital System To understand the hospital structure and its
functioning
2. Basic Medical Terminology To understand and be familiar with medical terms;
to be able to communicate effectively and correctly
with patients and customers
3. Understanding medical To understand and recognize different medical
specialties & procedures procedures; to be equipped to reasonably educate
and guide patients & customers at layman's level
4. Role of the hospital administrative To recognize the significance of the role of the
assistant hospital admn assistant in a hospital setting and
take accountability for his/her actions
5. Public Relations in Hospitals & To understand hospital ethics, good practices and
Hospital Ethics be able to project a positive image of the hospital
16
BLOCK 2. PROCESSES IN AMBULATORY CARE

Unit Topic Objective

No.
1. Patient interaction standards & protocols To understand and adhere to various patient
interaction standards & protocols
2. Outpatient Care To understand the working of various
outpatient departments
3. Appointment system & Queue discipline To understand to respect patients' time and keep
adhere to doctors' appointments; to learn the
need for queuing and discipline at doctors'
clinics and diagnostic areas
4. Emergency Department & Ambulance To understand the complexities of the
Services emergency services and adhere to laid down
standards of care in an emergency; to
understand various codes and triaging policy;
to learn to manage ambulance services as part
of a multi-disciplinary team, with special
emphasis on Quick Response Time (QRT)
5. Disaster Protocols To be familiar with national and global
protocols in disaster handling and management
at a layman's level from a layman's point of
view; to understand the role played by the
hospital admn assistant

BLOCK 3. PROCESSES IN INPATIENT CARE

Unit Topic Objective

No.
1. Global standards To imbibe world class patient care standards
2. Inter-departmental coordination To understand the need for amongst various
departments
3. Visitor handling To manage attendants , visitors with ease while
adhering to hospital rules
4. Medical protocols & SOPs To understand and be familiar with various pre
requisites for medical procedures, doctors'
rounds; waste management protocols and
awareness of local laws and applicable rules
5. Medico legal cases (MLC) To be aware of applicable laws and rules of
MLCs

17
BLOCK 4. MEDICAL RECORDS
Unit Topic Objective
No.
1. Importance of records and statistics To understand the need and relevance of a
medical record; be familiar with applicable
rules and regulations
2. Formats To be familiar with all documents required by
the Medical Records Dept
3. Filing processes To implement the correct methodology of filing
4. Documentation, Record Retention To understand the significance of correct
Policy & ICD 10 documentation, retention with special focus on
MLC and death documents; To have layman's
knowledge of ICD 10
BLOCK 5. HEALTH INSURANCE & THIRD PARTY ADMINISTRATORS (TPA)
Unit Topic Objective
No.
1. Basics of Health Insurance To have an overview of Health Insurance
including overseas insurance schemes

2. Insurance Processes & Administration To be able to handle health insurance processes

and be well informed about health insurance
agencies; to understand FAQs to be able to
assist customers; to ensure timely approvals;
to understand the limitations of health
insurance coverage, sub-limits, etc
3. Processing of claims & TPA functions To understand the methodology of claims
processing; to have adequate knowledge on
documentation as required by insurance
companies; to be able to handle the functions
related to TPAs
4. Thirty Party reimbursements To have a broad-based knowledge on cashless
and/or reimbursement schemes offered by
CGHS,ECHS,ESIS

18
 ANNEXURE "B"

LIST OF SPECIFIED REGIONAL CENTRES

Regional Centre Address of the Regional Centre Staff Jurisdiction
and Code Tel.Fax & E-mail

AHMEDABAD IGNOU REGIONAL CENTRE DR.B RAJAGOPAL STATE OF GUJARAT ,

09 OPP. NIRMA INSTT OF TECH- REGIONAL UNION TERRITORY OF
NOLOGY, SARKHEJ- DIRECTOR DAMAN, DIU ,DADRA &
GANDHINAGAR HIGHWAY NAGAR HAVELI
CHHARODI MS AVANI TRIVEDI,
AHMEDABAD - 382481 ARD (SR. SCALE)
GUJARAT
TEL: 02717-242975 / 242976
FAX: 02717-241580
rcignouahd@yahoo.com
rcahmedabad@ignou.ac.in

BANGALORE IGNOU REGIONAL CENTRE DR B S STATE OF KARNATAKA

13 NSSS KALYANA KENDRA SUDHINDRA, EXCEPT
293, 39TH CROSS, 8TH BLOCK REGIONAL THE DISTRICTS HUBLI,
JAYANAGAR DIRECTOR DHARWAD , BELGAUM
BANGALORE - 560 070 (SR. SCALE) ,UTTARA
KARNATAKA MR KARNATAKA
080-26654747 / 26657376 G.H.IMRAPUR,ARD
080-26639711 (SR SCALE)
080-26644848 MR.T.KRISHNAN,
ignourcblr@gmail.com ARD (SR. SCALE)
rcbangalore@ignou.ac MS P M SOWJANYA
, ARD(ON STUDY
LEAVE)
SH S G SWAMY , AR
(SR SCALE)

CHENNAI IGNOU REGIONAL CENTRE DR.K.PANNEERSELVAM STATE OF TAMILNADU

25 C.I.T. CAMPUSTARAMANI REGIONAL THE FOLLOWING DIS-
CHENNAI - 600 113 DIRECTOR TRICTS AND UNION
TAMILNADU DR S KISHORE, DD TERRITORY OF
TEL: 044-22541919 / 22542727 DR J S DOROTHY, PONDICHEERY CHENNAI ,
FAX: 044-22542828 ARD (SR. SCALE) KANCHIPURAM,
rcchennai@ignou.ac.in SH D. VELLORE ,CHENGAIPAT,
rgnldirector@yahoo.co.in VIJAYARAGHAVAN, CUDDALORE,VILLUPPURAM,
AR SALEM ,NAMAKKAL,
PERAMBALU &
TIRUVALLORE

DELHI 1 IGNOU REGIONAL CENTRE DR RAM CHANDRA, SOUTH DELHI, WEST

07 52, TUGHLAKABAD INSTT. REGIONAL DELHI ,
AREANEAR BATRA HOSPITAL , DIRECTOR DISTRICT FARIDABAD OF
NEW DELHI - 110 062 DR KAMESHWARI HARYANA
DELHI MOORTHI DD
TEL: 011-29956015/29958078 / DR PURNENDU
26056834 TRIPATHY, ARD (ON
FAX : 011-29053172 EOL)
rcdelhi1@ignou.ac.in SH V.P.RUPAM, ARD
DR ABHIMANYU
KUMAR,ARD
DR R K DIWAKAR, AR

19
 DR. SANJEEV. NORTH - EAST DELHI ,
DELHI 2 IGNOU REGIONAL CENTRE EAST DELHI, NORTH
PANDEY, REGIONAL
29 GANDHI SMRITI & DARSHAN DELHI AND
DIRECTOR
SAMITI ,RAJGHAT CENTRAL DELHI
DR. D.B. DAMLE, DD
NEW DELHI - 110 002
DR SIRAN.
TEL: 011-23392375 / 23392376 /
MUKHERJI , ARD
23392377
(SR.SCALE) (ON EOL)
FAX : 011-23392375
MS KUMUD. VERMA ,
ignourd2@rediffmail.com
ARD
rcdelhi2@ignou.ac.in
MR ASHOK .KUMAR,
AR
DELHI 3 REGIONAL DIRECTOR DR RAJENDRA WEST DELHI AND DIS-
38 IGNOU REGIONAL CENTRE GUJRAL TRICT OF GURGAON OF
rcdelhi3@ignou.ac.in REGIONAL HARYANA
DIRECTOR

HYDERABAD IGNOU REGIONAL CENTRE DR. P.ASHOK. STATE OF ANDHRA

01 RAHUL CHAMBER HOUSE KUMAR , REGIONAL PRADESH EXCEPT DIS-
NO.3-5-909 DIRECTOR TRICTS COVERED UNDER
HIMAYATNAGAR DR.S FIAYAZ RC VIJAYNAGARAM
NARAYANGUDA MAIN AHMED, DD
ROAD HIMAYAT NAGAR DR D R SHARMA,
HYDERABAD - 500 029 DD
ANDHRA PRADESH SH K.K MOHAN , AR
040-23221254,23221255,23221260
040-23221261(FAX)
hyd2_ignourch@sancharnet.in
ignourch_hyd@dataone.in
rchyderabad@ignou.ac.in

KHANNA IGNOU REGIONAL CENTRE DR SANTOSH STATE OF PUNJAB &

22 I.T.I. BUILDING , BULEPUR, KUMARI, UNION TERRITORY OF
G.T. ROAD , KHANNA - 141 401 REGIONAL CHANDIGARH
(DISTRICT LUDHIANA ) , DIRECTOR
PUNJAB SH PRAMESH
TEL: 01628 - 229993 (DEDI- CHANDRA, ARD
CATED FOR LEARNER ENQUI- SH TEJINDER PAL
RIES) SINGH , AR
TEL: 01628 - 237361 (FOR
OTHER OFFICIAL PURPOSES
ONLY)
FAX : 01628-238284
ignoukhanna@yahoo.co.in
rckhanna@ignou.ac.in

KOLKATA IGNOU REGIONAL CENTRE DR. SUJIT .KUMAR STATE OF WEST BENGAL
28 BIKASH BHAWAN, 4TH FLOOR .GHOSH, (EXCEPT THE DISTRICTS
NORTH BLOCK REGIONAL MENTIONED AGAINST RC
SALT LAKE , BIDHAN NAGAR DIRECTOR SILIGURI)
KOLKATA - 700 091 DR .INDRANI. LAHIRI
WEST BENGAL ,.ARD (SR SCALE )
TEL: 033-23349850 (ON EOL)
FAX: 033-23347576 MR. SANTANU
ignourd28@yahoo.com MUKHERJEE, ARD
rd28cal@rediffmail.com
rckolkata@ignou.ac.in

20
 MADURAI IGNOU REGIONAL CENTRE DR.M SHANMUGHAM FOLLOWING DISTRICTS
43 C.S.I. INSTITUTIONAL CAM- REGIONAL OF TAMIL NADU
PUS DIRECTOR COIMBATORE, NILGRIS,
T.P.K. ROAD (NH-7) ERODE, KARUR,
PASUMALAI, SH NAMBOODRIPAD THANJAVUR, MADURAI ,
MADURAI - 625 004 .P,ARD DINDIGUL,TENI,
TAMILNADU SH S VIRUDUNAGAR,
TEL: 0452-2380387,2380733 BALASUBRAMANIAN, RAMANATHAPURAM,
FAX: 0452-2370588 AR SIVAGANGA,PUDUKKUTTAI,
mailto:ignoumadurai@yahoo.com THIRUPPUR & TRICHI
rcmadurai@ignou.ac.in

RAIPUR IGNOU REGIONAL CENTRE DR.H.SANGEETA STATE OF

35 REST HOUSE & E.M. OFFICE MAJHI CHHATTISGARH EXCEPT
HALLSECTOR - 1 REGIONAL DISTRICTS OF
SHANKAR NAGAR DIRECTOR DANTEWADA & BASTAR
RAIPUR - 492007 MR.BHANU PRATAP,
CHATTISGARH .ARD
TEL: 0771-2428285 / 5056508 MR BIMAL CHANDRA
FAX : 07712445839 NANDA ,ARD
rrcignou@cg.nic.in SH Y S
rcraipur@ignou.ac.in BHAMBULKAR , AR

RANCHI IGNOU REGIONAL CENTRE DR G N SHIV KUMAR, STATE OF JHARKHAND

32 457A, ASHOK NAGAR REGIONAL
RANCHI - 834022. DIRECTOR
JHARKHAND DR SARAH NASREEN,
Tel: 0651-2244688,2244699 ARD ( SR.SCALE)
FAX: 0651-2244400 SH ARVIND MANOJ
ignouranchi@yahoo.com KUMAR. SINGH, ARD
rdranchi@ignou.ac.in DR MOTI RAM, ARD
rcranchi@ignou.ac.in SH G Z AYOUB , AR

VIJAYAWADA IGNOU REGIONAL CENTRE DR S. MOHANAN, STATE OF ANDHRA

33 IST FLOOR, SKPVV HINDU REGIONAL PRADESH COVERING
HIGH SCHOOL PREMISES, DIRECTOR THE DISTRICTS OF
KOTHAPETHA, VIJAYAWADA- DR M KRISHNAIAH, VIZAINAGARAM,
520 001 ARD (SR GRADE) VISAKHAPTNAM,
0866-256595 EAST GODAVARI, WEST
0866-2565253 GODAVARI
ignourcvijaywada@gmail.com KHAMMAM,KRISHNA,
rcvijayawada@ignou.ac.in GUNTUR ,
PRAKASHAM,NELLOR,
SRIKAKULAM AND
CHITTOOR

21
 ANNEXURE “C”

LIST OF MEDVARSITY OFFICES

HEAD OFFICE - HYDERABAD, AP, INDIA

Ms. Manisha (98662 49689) Email :enquire@medvarsity.com
medvarsityinfo@gmail.com
Ms. Radhika (99632 88177) Email :radhika_k@medvarsity.com

Medvarsity Online Limited

Life Sciences Building, Apollo Hospitals Complex,
Jubilee Hills, Hyderabad- 500 033, A.P, India.
Tel : +040 - 23554000 ext 3829, 23541654 / 23554723
Fax : 23554723
Website : www.medvarsity.com

NEWDELHI
Mr. Amar Matlani(9811771855) Email : amar_m@medvarsity.com
Mr. Vishal Sinha (9899411505) Email : vishal_s@medvarsity.com

Medvarsity Online Ltd

Indraprastha Apollo Hospital Complex,
Saritha Vihar, Delhi- Mathura Road, New Delhi.
Ph: 011-26825561(D), 26925858 extn-1724

KOLKATA
Ms. Reepa Barai(9836112944) E-mail: reepa_b@medvarsity.com
Mr. Ashis Mukherjee(9903425309) E-mail: asish_m@medvarsity.com
Medvarsity Online Ltd, c/o Apollo Gleneagles:58,
Canal Circular Road, Kolkata - 700054 WEST BENGAL

CHENNAI
Mr.Senthil(9841168933) E-mail: senthil_k@medvarsity.com
Medvarsity Online Ltd, Ali Towers, 4th Floor,
55 Greams Road, Chennai.
Ph: 044-42045034 TAMILNADU

BANGALORE
Mr.Irfan Pasha(9886893052) E-mail: irfan_p@medvarsity.com
Medvarsity Online Ltd, Apollo Hospitals, No.154/11,
2nd floor, Level 3, Opp IIM, Bannergatta Road
Bangalore - 560076 KARNATAKA

22
 ANNEXURE “D”
LIST OF PROGRAMME STUDY CENTRES (APOLLO HOSPITALS)
& INTAKE WITH CONTACT PERSONS
Programme Study Centre Contact Person & Designation Contact Contact details No. of
seats
Apollo Hospitals Dr. Arvind Kumar Gupta Landline 07752 404999 10
Lingyadih Village Medical Administrator Email dr_arvindgupta1957@yahoo.co.in
Off Seepat Road
Bilaspur -495 001
Apollo Speciality Hospitals Mr. Karunamoorthy Landline 0452 2580892 15
Lake View Road Paramedical coordinator Email karunamoorthy_hr@yahoo.com
KK Nagar
Madurai - 625 020
Apollo Gleneagles Hospital Ms.Sarita Chatterjee Landline 033 2320 3040 15
58, Canal Circular Road Academic Officer Email saritachatterjee@yahoo.com
Kolkata - 700 054
Apollo Hospitals International Ltd Dr.Nikhil Lala Landline 079 6670 1800 15
Plot No. 1A, Dy.Medical Superintendent Email lala@apolloahd.com
Bhat GIDC Estate
Ahmedabad-382 428
Dist. Gandhinagar
Apollo Hospitals Dr.Govindaiah Yatheesh Landline 080 26304361 15
154 / 11, Opp. I.I.M Dy.Medical Superintendent Email dryatheesh_g@apollohospitals.com
Bannerghatta Road
Bangalore-560 076
Apollo Hospitals Ms.Mahalakshmi Landline 044 26536966 15
21, Greams Lane Principal,AIHMAS Email aihmas@gmail.com
Off Greams Road ( Apollo Institute of Hospital
Chennai-600 006 Management & Allied Sciences)
Apollo Hospitals Dr. Sonali Reddy Landline 040 2360 7777 15
105, Jubilee Hills Coordinator- Quality Email sonalireddy_p@apollohospitals.com
Hyderabad -500 033
Apollo BGS Hospitals Dr.S.M.Ravindranath Landline 0821 2568888 15
Adhichunchanagiri Road, Medical Superintendent Email ravindranath_s@apollohospitals.com
Kuvempunagar,
Mysore - 570 023
SPS Apollo Hospitals Dr. Geeta Chaudhary Landline 0161 5037706 15
Sherpur Chowk Clinical Pharmacologist Email chaudhary_g@hotmail.com
GT Road
Ludhiana - 141 003
ARAM Weavers' Hospital Dr.P.D.Sinha Landline 0651 2276041 15
(Apollo Group) Medical Superintendent Email drpdsinha1@rediffmail.com
PO - Irba
Ranchi - 835 238
Jharkhand
Apollo BSR Hospitals Dr.SM Sharma Landline 0788 4085131 15
Junwani Road Medical Superintendent Email "med.supdt."@apollobsr.com
Smiriti Nagar
Bhilai- 490 020, Chhattisgarh
Apollo Hospitals Dr.C.Suryaprakasa Rao Landline 0884 2345700 15
13-1-3, Suryaraopeta Main Road Director of Medical Services Email drsuryaprakasarao_c@apollohospitals.com
Kakinada - 533 001
Andhra Pradesh
Indraprastha Apollo Hospitals Ms.Raji Chandru Landline 011 2682 5602 / 03 15
Sarita Vihar GM-Patient Services Email raji@apollohospitals.com
Delhi - Mathura Road
New Delhi - 110 076
23
 ANNEXURE “E”
APPLICATION FORM

Application No.

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

MAIDAN GARHI, NEW DELHI-110068
APPLICATION FORM FOR ADMISSION TO
Do Not Staple
CERTIFICATE IN HOSPITAL ADMINISTRATIVE
ASSISTANTSHIP PROGRAMME Affix your pasport size
photograph
(3.5 cm. x 4.5 cm.) duly
1. Programme Code 2. Enrollment No. (To be allotted by IGNOU) attested by you

3. Details of admission test Fees

Demand Draft No. Date Month Year Amount (in Rupees)

Bank Name

4. Details of program admission Fees (official use only)

Demand Draft No. Date Month Year Amount (in Rupees)

Bank Name

5. Region Code 6. Study Centre Code

7. Name (as appearing in your Secondary (10th Class) Examination Certificate)

8. Father’s/Husband’s Name/ Mother’s Name (Strike out whichever is not applicable)

9. Address for Correspondance (Do not give Box No. address, Leave a blank box between each unit of ad
dress like House No., Street Name, P.O. etc.)

City District

State Pin Code

10. Telephone No. (if any) with STD Code 11. Mobile No. (if any)

0
12. E-mail Address (if any)

(As given in 10th class certificate)

25
13. Date of Birth (As given in 14. Age (as on 1st August 2009) 15. Sex : Cross (x) in the applicable
10th class certificate) to you

Male Female
Date Month Year Years Months Days

16. Nationality: Cross (x) in the 17. Territory Code: Cross (x) in 18. Category: Cross (x) in the box
box applicable to you the box applicable to you applicable to you
Gen. SC ST OBC
Indian Others Urban Rural
If other please specify...............

19. Educational Qualifications 10+2 onwards

Qualification Main Subjects Year of Passing % of marks Name of the Board /

University Code
10+2 or
Equivalent

DECLARATION BY APPLICANT

I hereby declare that I have read and understood the conditions of eligibility for the programme
for which I am seeking admission I fulfill the minimum eligibility criteria for this programme
as prescribed in the prospectus. I have provided necessary and relevant information. In the
event of any information being found incorrect or misleading, my candidature shall be liable
to cancellation by the University at any time and I shall not be entitled to refund of any fee
paid by me to the University. Further, I have carefully studied the rules of the University as
printed in the Prospectus and I accept them and shall not raise any dispute in future over the
same rules.

Date / /

Signature of Candidate

26