Professional Documents
Culture Documents
In spite of increased
overtime, without
benefit increase,
increase
French Clothier was
able to retain
employees. How?
Other
Not Proud! 2%
11%
Fulfilling Work
11%
Meaningful Role
2% Great Corporate
Image
Special Work 54%
Environment
4%
Great Manager
4%
Quality Products
12%
French Clothier
4 Average
1
M1 M2 M3 M4
Disagree
15%
Strongly Agree
36%
Agree
49%
Quality
Products Quality
Fulfilling 19% Products
Work 24%
Fulfilling
40%
Work Great
26% Manager
Work
Environ 1%
Role Role
Society 14% Work
Society
5% 9% Environ
8%
Not Great
Not
Proud! Image
Proud!
6% 11%
11%
Quality
Products
Fulfilling
6%
Work
Great
19%
Image
Fulfilling Great Role 48%
Work Manager Society
44% 22% 5%
Work
Environ
6%
Work
Quality
Environ Great
Products
11% Manager
8%
3%
Not
70% Not
Proud!,
60% Proud!,
55%
61%
60% 50%
50%
40%
40%
Company
Average,
30%
30% 26%
Company
Great Great
20% Corporate
Average,
20% Corporate
Image, Image,
15%
11% 11%
10% 10%
0% 0%
Headquarters Countryside
Copyright © 2005 by Professional Way Limited.
All rights reserved.
版权所有, 翻印必究。
Case Study:
Yankee Gas: Returns & Trust
Involved a two
month pen and
paper Odyssey
Encountered many
reactions from
employees
This is a tale of
returns and trust
Improve internal
“Consistency”
“Consistency” of
value alignment
throughout an
organization
Employees are the
“right fit” for the
organization’s
culture
Copyright © 2005 by Professional Way Limited.
All rights reserved.
版权所有, 翻印必究。
How can you make people Proud?
Improve clarity of
“Mission”
Inspired by the
meaning and very
existence of the
company
Leaders’ vision
drives the company
in a unified direction
5.5
4.5
4
1st
3.5 2nd
3rd
3
2.5
1.5
1
M1 M2 M3 M4 C1 C2 C3 C4
A company with a
long tradition:
Over one hundred
fifty years
In china pre-Maoist
Revolution
Clearly enunciated
vision and values
Employees have a
sense of belonging
Not Proud!
8%
Fulfilling Work
10%
Role Society
4%
Work Environ
2%
Great Manager
3% Great Corporate
Quality Products Image
10% 63%
German Machinery
4 Average
1
M1 M2 M3 M4 C1 C2 C3 C4
Other (Besides
Company)
6% My Supervisor
6%
Lack Respect
6%
Better Pay
49%