Pakistan’s 12th

International Convention on Quality Improvement

& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

QUALITY, PERFORMANCE
AND COMPETITIVENESS
IN THE CURRENT DIFFICULT SOCIO-ECONOMIC SITUATION

 Manufacturing  Education
 Government & Services  Healthcare

Organized by
PIQC INSTITUTE OF QUALITY
Jointly with
QUALITY & PRODUCTIVITY SOCIETY OF PAKISTAN
& ASIAN NETWORK FOR QUALITY

Working together for a Quality for Prosperity

World-Class Pakistan and Integration
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

Participate in Pakistan’s Mega Event

on Quality which you can’t afford to Miss !

PIQC Institute of Quality (formerly Pakistan Institute of Quality Control) jointly

with Quality and Productivity Society of Pakistan (QPSP) announces its 12th
International Convention on Quality Improvement (ICQI 2011) and 2nd Regional
Conference of Asian Network for Quality (ANQ) at the historical city – Lahore,
on May 2-3, 2011 InshaAllah. This is one of the premium events on Quality in
Pakistan and is 12th of a series started in Pakistan by PIQC since 1995. These
Eleven conventions over the last 15 years in Lahore and Karachi alternatively
have received extensive recognition by the organizations and professionals
from within and outside Pakistan. It is a forum for professionals, policy makers
and academicians for improving Quality and generating excellence in our
products, services, government and academia. It provides linkages among
government, academia and the corporate world. It attracts top class
professionals, researchers and academicians from Pakistan and other countries
who provide the latest information, knowledge, practices, and researches
through papers, presentations, panel discussions, and dialogues. Critical
analysis, creative and practical ideas, breakthrough methodologies, and sharing
of best practices by successful companies provides a collective vision to all
concerned. Delegates from Pakistan and other countries participate in this
convention. Foreigners are given special city tour where they enjoy the
traditional culture and local hospitality.

The theme of this convention is ”Managing Quality,

Competitiveness and Performance in the current
global recession and the socio-economic difficult
situation”. This theme would contribute in dealing
with the issues of Quality under stress and difficult
market and national conditions. Practical tips,
research outcomes and focused dialogues are
required to focus on the practical application of
Quality & HR practices effectively and how they can
be utilized by the operations managers and CEOs.
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

1. To provide the vision of Quality & Performance Improvement at the national and organizational levels
2. To prepare and align industrialists, businessmen, academicians and government towards World-Class
Standards of Quality, Performance and Excellence
3. To promote Quality and Corporate Culture by learning from the best practices from Pakistan and other
countries
4. To share prominent experiences, practices and researches in the fields of Quality Management and
Human Resource Management
5. To create linkages among Quality of Pakistan and other countries
6. To identify new avenues and approaches to enhance Quality, Competitiveness and Performance in the
present socio-economic crises

Conference Chairman: Dr. Kamran Moosa - CEO, PIQC Institute of Quality

TECHNICAL COMMITTEE ORGANIZING COMMITTEE

Incharge: Incharge:
S. Munawar Shah, Chairman - Quality and Productivity Society of Lt. Col Nisar Ahmed Alvi (Retd),
Pakistan PIQC Institute of Quality, Lahore

Members: Members:
1. Prof. Dr. Chaudhry Abdul Rehman, Rector, Superior 1. Imran Ahmed Rana, Vice
University - Lahore Chairman QPSP, Lahore
2. Prof. Syed Muhammad Awais (S.I.) Dean AHS, King 2. Ijaz Yousuf, University of
Edward Medical University - Lahore Management &
3. Yokihiro Ando, Japanese Society for Quality Control , Technology, Lahore
Tokyo 3. Javed Akhtar Chaudhry,
4. Imranulla Shariff, Director PIQC Institute of Quality, Superior University Lahore
Karachi 4. Irfan R. Farooqi, Country
5. Hesam A. Kashfi, Iranian Society for Quality Managers, Counselor, American
Tehran Society for Quality
6. Dr. Ali Sajid, Director Institute of Business Management, 5. Sidra Hussain, PIQC
UET, Lahore Institute of Quality, Karachi
7. Dr. Ayed Al-Amri, Saudi Arabian Quality Council, Jeddah 6. Dr. Nadeem Kureshi,
8. Khurram Nawaz, Team Leader, Dubai Quality Award, Pakistan Navy, Karachi
UAE 7. Kashif Butt, Thal
9. Dr. Nawar Khan, National University of Sciences & Engineering Ltd, Karachi.
Technology, Islamabad 8. Naeem Shehzad, PIQC
10. Dr. Mairajuddin Shah, Aga Khan University Hospital Institute of Quality, Lahore
11. Ambreen A. Qureshi, D.Director – QEC, Dadabhoy 9. Midhat Ali, Vice Chairman
Institute of Higher Education, Karachi QPSP, Karachi
12. Dr. Gohar Wajid, University of Dammam, Saudi Arabia
13. Imran Ahmed Rana, Vice Chairman QPSP, Lahore
14. Nadeem Shafique Butt, PIQC Institute of Quality, Lahore
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

This conference covers Quality, Standards and Performance related issues in the following sectors:

1. MANUFACTURING SECTOR: Textile, Engineering, Automobile, Food, Medical, Pharmaceutical,

Telecom, and Defense, etc.

2. GOVERNMENT & SERVICE SECTORS : Ministries & Govt Depts., Utilities providers, banks,
transportation, Telecom, trading & distribution, NGOs, and Religious services, etc.

3. HEALTHCARE SECTOR: Primary, Secondary & Tertiary Hospitals, Pharmaceuticals, and Diagnostic Labs
etc.

4. ACADEMIC SECTORS: Schools, Colleges, Universities and Madaris.

This forum will provide ample opportunities to learn professional strategies, tools and techniques of modern
Quality Assurance and Management, Human Resource Management and Operations Management to raise
organizational performance and excellence, especially in an era of recession and difficult economic times. It
is useful for the top management, Quality Managers, HR Managers and Managers of Operations who are
interested to address Quality, Excellence and Performance as a strategy as well as want to use their
professional models and frameworks in their respective departments and organizations. The conference is
also highly valuable for the professionals, auditors and consultants working in the fields of Quality,
Metrology, Standardization, HR and Legal Affairs. The conference will also have leadership sessions to listen
to strategies of successful CEOs.

The conference is organized at Pearl Continental

Hotel, The Mall, Lahore. Various parallel sessions,
dialogues and other social events will also be held in
this venue. Accommodation to conference
delegates is also available in this hotel with special
discounted conference rates. Please ask for details
from conference secretariat.

Local delegates Rs 9,500 per delegate

International delegates US $150 per delegate

 10% discount available to three or more registrations from the same company/organization
 Special discounts for the current registered members of the Quality and Productivity Society of Pakistan
(QPSP) and currently enrolled students of HEC recognized universities. If you are a member of QPSP or a
university student, please send your membership number or letter of enrollment from your university along
with the Registration Form.

To Register, please fill up the enclosed registration form and send it along with the conference fee to PIQC
INSTITUTE OF QUALITY Head Office, Lahore. Tentative Registration and seat may also be reserved in the
conference through e-mail ( icqi@piqc.com.pk). Registration Form is attached with the brochure or may be
downloaded from the PIQC or QPSP websites (piqc.com.pk or qpsp.org.pk).
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

PIQC Institute of Quality (formerly known

as Pakistan Institute of Quality Control)
was established in 1991 and is the
pioneer in Pakistan in the field of
Quality. Today, it is considered the
www.piqc.com.pk country’s most authentic and credible
Institute leading the nation-wide Quality
Improvement Movement. It has a well
established infrastructure and network
of top class professionals as well as
highly qualified academicians to cater for
the development of Quality Programs
and Frameworks for the corporate world
as well as research based degree programs with the collaboration of local universities. It
has provided corporate training to around 40,000 persons in the last 20 years and
professional development services to 300 organizations in various Quality related
programs. Its specialization includes: Total Quality Management, Total Productive
Maintenance, Six Sigma, Balanced Scorecard, ISO 9000, ISO 14000, OHSAS 18000, ISO
17025, Kaizen & Quality Circles and 5S in diverse range of organizational set-ups including
Manufacturing, Services, Healthcare and Academia.

Quality and Productivity Society of Pakistan (QPSP) is an association of Quality Executives,

Managers and Professionals of Pakistan and is among Asia’s major quality forums which are
creating awareness of good quality products and practices in Pakistan. QPSP is registered
with Government of Pakistan as a not-for-profit organization and is affiliated with ANQ,
APQO, MEQA to pursue various developmental activities like monthly Quality Forums,
international magazine Quest for Excellence and Quality Digest, Professional certification
exams ‘CQIM’, industry specific chapters and discussion forums, discussion forum and
www.qpsp.org.pk
networking with peers all headed to build a World Class Pakistan.

Asian Network for Quality (ANQ) consisting of all non-profit organizations in Asia that seek
to improve quality of human life by contributing to the progress of science and technology;
and to the development of industry through promotional activities for the research and
development of philosophy, theory, methodology and application in the field of quality and
www.anforq.org quality management. ANQ provides a platform and the opportunity for enhanced mutual
sharing and learning of the knowledge and experiences obtained through the research and
development and practices in quality performed by the member organizations. Its
members include: Bangladesh Society for Total Quality Management, China Association for
Quality, China Society for Quality, Dubai Quality Group, Hong Kong Society for Quality,
International Association for Quality Managers and Auditors Kazakhstan, Indonesian
Quality Management Association, Indian Society for Quality, Iranian Society of Quality
Managers, Japanese Society for Quality Control, Korean Society for Quality Management,
Network for Quality, Productivity and Competitiveness of Nepal, Quality and Productivity
Society of Pakistan, Russian Organization for Quality, Standards and Quality Association of
Thailand, Singapore Quality Institute and Vietnam Quality Association of Ho Chi Minh City.
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

1. The Dynamics of Quality Management Deployment

Dr. Kamran Moosa
CEO, PIQC INSTITUTE OF QUALITY
Founding Chairman, Quality & Productivity Society of Pakistan
Director Research & Publications, Middle East Quality Association
Author of three books on Quality
Lahore, PAKISTAN

The success rate of implementing Quality Assurance and Management programs is around 20-30% in organizations. The cases
where these programs fail, it is most often not because of the insufficient Standards, Models or Frameworks that are being
followed (e.g. ISO 9000, FSMS 22000, ISO 17025, HEC’s Self Assessment Criteria, EQA or Baldrige Quality Awards), but because
these models or tools are not effectively Implemented within various organizational dynamics and management set-ups. This
presentation provides insight into TQM Implementation as well as introduces a Framework termed as ‘MSAC’ which may be
highly valuable for organizations in improving the success rate of QM/QA deployment in their companies.

2. Managing for Quality during Challenging Times

Gregory H. Watson
President International Academy for Quality (IAQ)
Past President American Society for Quality
Author/Co-author of 10 books on Quality
FINLAND

The President of IAQ, world’s most prestigious organization of Quality Gurus and Academicians, talk about the sensitive issues
of Quality Management, especially during the present difficult times of global recession. The speaker explores the nature of
required changes and strategies in organizations, particularly related to Quality, Customers, Business Systems and Work
Environment. He explains how Quality Strategy can be linked with the organizations’ Management Strategy for assuring the
development of a reliable organization from the viewpoint of its customers.

3. Managing Quality in the Current Socio Economic

Scene in South Asia
Janak Mehta
Chairperson Asian Network for Quality (ANQ)
Chairman & Managing Director TQM International Ltd.,
Delhi, India

In the aftermath of the Economic crisis, Asia has led the economic recovery and provided stability to the world economic
order. It has shown the resilience of the Asian economies that have been growing at a rapid pace. With this growth and
leadership comes the responsibility for sustainable development that would contribute to the wellbeing of all sections of the
society, particularly those who are vulnerable. The Chairperson of Asian Network for Quality (ANQ) shares his views on the
current socio economic scene in Asia and how to overcome it with the power of Quality strategies and processes.

4. New Frontier – “ Quality of Leadership”

Prof. Shoji Shiba
Visiting Professor MIT
Leading International Expert & Author of Breakthrough Management
Japan

With his outstanding role in the development of national competitiveness in Japan, USA, India and many other
countries, Prof Shoji has received Deming Award in Japan and known for his outstanding work in Visionary
Leadership and Breakthrough Management. He has specially helped the Indian National Manufacturing
Competitiveness Council in developing Visionary Leaders for Manufacturing Program (VLMP). His world
renowned book ‘Breakthrough Management’ is used vastly used in the corporate and academic world.
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

5. Building a National Strategy for Quality and Competitiveness

Maj Gen Mian Salimuddin ( Retd)
Ex-Director General EME & Defense Science & Technology Organization (DESTO)
Rawalpindi, PAKISTAN

As a national expert in the field of Quality, Mian Salimuddin headed a National Committee on Quality and Competitiveness
formed by the National Commission of Pakistan. The committee formulated a National Quality Improvement Plan titled as
‘ExcelPakistan’. This plan includes a nation-wide development of Quality aiming towards a ‘World Class Pakistan’. He shares
this committee’s output and explains its key points with a new paradigm for growth of Quality in the country as a Society to be
directed towards Excellence.

6. Leadership for Quality : Does it make a difference?

Nadeem Mustafa Khan
Regional CEO, Aga Khan University Hospitals
Karachi, Pakistan

The speaker is the Regional CEO, Health Services Asia (Aga Khan University Hospital & FMIC Afghanistan). Aga Khan is one of most
prominent organizations in Pakistan acting as a role model for TQM in its true spirit. With a wealth of experience as a successful
CEO and the Coordinator for Continuous Quality Improvement programs in his hospitals, he explains the most important aspects of
leadership necessary for the growth of Quality enhancement in organizations coupled with an organizational social framework
derived from Islamic religion.

7. Quality of Life (QoL)

Prof. Dr Syed Muhammad Awais (Sitara-e-Imtiaz)
Chairman Department of Orthopedic Surgery and Traumatology
& Ex Pro-Vice Chancellor Kind Edward Medical University, Lahore
Chairman MBBS Curriculum Committee, Vice Chairman Post graduate Education Committee
Vice Chairman Medical and Dental General Committee
Lahore, PAKISTAN

Quality of Life (QoL) is a multidimensional and emerging concept in the field of Quality, encompassing the society and social
patterns. With a broad based involvement in the social dimension of the society as well as in the field of Quality Management,
Dr. Awais integrates these two dimensions using the concepts of QoL. He discusses various elements of life, like economic
wellness, environmental wellness, physical wellness, Mental wellness, workplace wellness, social wellness, political wellness
etc. Based on discussion on QoL, the speaker presents a small “ Reform Agenda” to improve QoL of people of Pakistan.

8. 20 Years of TQM Practices at Indus Motor Company Limited

M. Ilyas Suri
Advisor and Board Member - Indus Motor Company Ltd
Past Chairman QPSP & Ex Chief Coordinator Citizens Foundation
Karachi, PAKISTAN

With the development, deployment and sustenance of TQM in Indus Motors Company Ltd., Ilyas Suri shares his 20 years of
history of TQM in the company. He shares the successes and challenges as well as the strategies and processes of Quality
related programs of his company to attain the status of ‘World Class’. He describes the best practices established in Indus
Motor Company Limited and particularly dwell on two areas firstly development of company culture and secondly
development of local manufacturers and key partners in technology and progress.
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

9. Achieving Sustainable Competitiveness –

Is Business Excellence the Answer ?
Dr. Mann Robin
Head of Centre for Organizational Excellence
Chairman Global Benchmarking Network
NEW ZEALAND

As an International Expert in institutionalizing Benchmarking and Business Excellence Programs in many countries, Dr. Robin
explores the history of business excellence and review where we are today and what the future holds. Drawing off the
research evidence it will aim to give practical insights into how companies can achieve sustainable competitiveness. He
explains recent innovations in ‘Benchmarking’ across the world which has led it to become one of the key tools of business
excellence. He also shares his views on the steps to be taken to become world-class.

10.Developing Culture for Quality- A Case Study of Thal Engineering

Sohail P. Ahmed
CEO & Vice Chairman Thal Ltd
Director TUSDEC, Director NPO, Director PJBF
Chairman, Pakistan Auto sector Skill Development Company
Karachi, PAKISTAN

Thal Engineering is a successful and renowned company in Pakistan in the application of modern Quality Assurance and
Management tools and frameworks. The company’s CEO describes the journey of his company and how the right culture was
developed which carried the company over a century forward. The company achieved remarkable milestones and grew from
a 48 people/Rs. 300 million company to Rs. 6 billion with 1000 employees in the last 15 years. The speakers shares his success
story on building the right type of Quality Culture, the most important ingredient for the growth of Quality in companies.

11.Learning from Best Practices to build a World Class Education System

Prof. Hadi Eltigani
CEO Abu Dhabi International Centre for Organizational Excellence
Chairman, Emirates Quality Association and
Coordinator General, Sheikh Khalifa Excellence Award, UAE

Prof. Eltigani is an Academic, Researcher and Practitioner in Quality Management and one of the pioneering figures in making
the intellectual argument for Quality in the Arab World and in the implementation of Business Excellence Model in UAE and
the region. He shares the activities for performance excellence in education by the Abu Dhabi government in particular and
UAE in general.

12.Daily Management to Breakthrough Management – Competitiveness Panacea

Imran Ahmad Rana
Corporate QMS Manager, Treet Corporation Ltd and Chief Editor ‘Quest for Excellence’ (QPSP)
Lahore, Pakistan

13.Quality Management, Quality of Management and Quality Culture

Khurram Nawaz
HEAD QUALITY ASSURANCE
National Bonds UAE
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

14.Productivity Improvement Through Total Quality Management – A Holistic

Approach
Dr Nawar Khan and Dr. Mushtaq Khan
National University of Sciences and Technology
Islamabad, Pakistan.

15.Quality Management in SMEs

Ovais Mustafa.
DIRECTOR GENERAL, MVRDE
Pakistan Army
Rawalpindi, Pakistan

16.Managing Business Risks in Emerging Economies

Mahmood Manzoor.
CONSULTANT
Canada

17.Success and Failures of ISO 9000 Implementation: Myths & Realities

Naeem Shahzad.
Associate Consultant, PIQC Institute of Quality
Lahore, Pakistan

18.Quality and Transfer of Technology

Nadir Ali Shah
Head Academics, PIQC Institute of Quality
Karachi, Pakistan

19.Quality Through People

Turab Ali Khan
Product Assurance Manager, PAKISTAN TOBACCO COMPANY
Islamabad, Pakistan

20.Improving Customer Satisfaction at Service Department of an Automobile

Workshop through Implementation of Kaizen
Muhammad Saleem and Dr. Nawar Khan
College of E&ME, National University of Sciences & Technology
Rawalpindi, Pakistan

21.Quality Auditing – an improvement factor in organizational development

Hasnain Gardezi
QUALITY AND PRODUCTIVITY SOCIETY OF PAKISTAN
Islamabad, Pakistan

22.Quest for Excellence: The Case of Pakistan Tobacco Company over a decade
Turab Khan, Product Assurance Manager
Pakistan Tobacco Company
Islamabad, Pakistan
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

23. Cultural Aspects of Quality in Manufacturing Industry

Imtiaz Rastgar
CEO, Rastgar Engineering Co Pvt Ltd
Islamabad, Pakistan

24. Measuring and Improving R&D Performance Through the Balanced Scorecard
Faisal Jalal, Thal Engineering
Karachi, Pakistan

25.Managing Quality by Managing Equipment

Thilak Pushpakumara.
CEO/ Lean Management Consultant
Institute of Lean Management, Sri Lanka

26.Cause Analysis using Mahalanobis Taguchi System - A Case Study in Starter Pinion
Machining
Dr. N. Ravichandran, CEO, Lucas TVS, A.J. Jegadheeson, Manager Manufacturing, Suresh, Manufacturing Quality
Engineer & Ravishankar, Supply Quality Engineer,
Lucas TVS, India

27.Supply Chain Management and the Emergence of Born Global Firms

Nadeem Ishaq Kureshi.
Pakistan Navy,
Karachi, Pakistan

28.Quality Function Deployment in New Product Development - A Case Study

Dr. N. J. Rajaram and Sorabh Bhargava.
Infotech Enterprises Ltd
India

29. Increasing Productivity in a Manufacturing Organization by implementation of

Six Sigma: a Case Study
M. Ammar Mehdi, Pakistan Nuclear Regulatory Authority
Dr M Shahid Khalil, Chairman, Mechanical Engineering Department, UET Taxila
And Ashraf Qadar, PNRA
Islamabad, Pakistan

30.Corporate Turnaround at Silver Lake Foods

Engr. Sqn Ldr (Retd) Ishtiaque Hussain Kiani,
General Manager, Silver Lake Foods Industries
Hattar, Pakistan

31.A Journey of HACCP Certification: The Case of Expresspac

Ijaz Yusuf (University of Management & Technology) and Amjad Naeem (Expresspac)
Lahore, Pakistan

32.Bottleneck Identification and Implementation of Lean Manufacturing System in a Complex

Manufacturing Environment - A Case Study of Infinity Engineering Pvt. Ltd.
Muhammad Salman Butt
Small and Medium Enterprise Development Authority ( SMEDA)
Lahore, Pakistan
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

33.Cost of Poor Quality In A Pharmaceutical Company: A Case Study

Muhammad Jawad Bhatti, Pharmacist / Drug Regulator
Lahore, Pakistan

34.Are our suppliers ready for future challenges?

Muhammad Arshad
Quality Assurance Manager, Nestle Pakistan Limited
Kabirwala, Pakistan

35.Protectionism vs. Transparency as a Quality Issue in Omani Higher Education

Ali Fayadh
Program Director ELS-Oman
Ex Secretary Oman Quality Network
Muscat, Oman

36.Standardization of textbook evaluation criteria through development of quality

textbook indicators
Dr. Khalid Mahmood
Technical Advisor, Canada-Pakistan Basic Education Project (CIDA)
Lahore Pakistan

37.Implementation 0f Step-By-Step Quality Criteria for Student Achievement from

Nursery to 8th Class ensures Higher Quality of Education at The Levels of
Secondary and Higher Education
Muhammad Arshad Dahar, International Islamic University
Fayyaz Ahmad Faize (Director, Institute of Literacy and Mass Education)
and Prof Dr. Muhammad Zafar Iqbal (Project Director, USAID)
Islamabad, Pakistan

38.Self-Assessment Report: A QA Tool used by DIHE for Building a Quality Wake

Ambreen Asif Qureshi
Registrar & Deputy Director QEC, Dadabhoy Institute of Higher Education
Karachi, Pakistan

39.Educational leadership for managing quality: problems, issues ethical behavior

Dr Muhammad Iqbal and Muhammad Zafar Iqbal
University of Education Lahore
Lahore, Pakistan

40.Quality performance in academic programs

Khush Funer Murtaza .
Instructor, The Aga Khan University
Pakistan

41.Effects of mother education on the achievement level of children at secondary

level, in district Kohat
Dr. Ishtiaq Hussain, Dr. Muhammad Naseer-ud-Din, Muhammad Naeem Butt, & Faridullah Khan
Kohat University
Kohat, Pakistan
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

42.Providing quality early childhood development in Pakistan through Releasing

Confidence and Creativity Programme
Mansoora Tufeyl, National Coordinator
Anzee Altaf, Monitoring Evaluation and Research Officer
Aga Khan Education Service
Karachi, Pakistan

43.Quality Journey of Aga Khan University Hospital Karachi

Dr. Syed Mairajuddin Shah.
Medical Director, Outreach Services
Aga Khan University Hospital, Karachi
Karachi, Pakistan

44.Institutionalizing Quality in Health Care of Khyber Pakhtunkhwa: A Process of

Sustaining Change
Dr. Nadeem Ahmad, Project Director, IQHCS, Dept of Health
Dr. Saira Siddique, Technical Advisor ( Health Programs), German Technical Cooperation ( GTZ)
Dr Imran Masood Durrani, Senior Technical Advisor ( Health Programs), German Technical Cooperation ( GTZ)
Islamabad, Pakistan

45.Patient Satisfaction with Primary and Secondary Care in Khyber Pakhtunkhwa:

Good Rating of Bad Services?
Dr. Saira Siddique, Dr. Imran Masood Durrani and Dr. JP Steinmann
German Technical Cooperation GTZ
Islamabad, Pakistan

46.A case study, cost effectiveness associated with reducing the length of stay of
surgical patients!
Dr Bushra Kazmi, Director, Department of Patient Safety and TQM
Armed Forces Hospital,
Saudi Arabia

47.5S and Kaizen for workplace improvement and Total Productive Management in Rural Health
Centers. (A Case Study of JICA Project initiatives in Tendukheda Block, Damoh District, Madhya
Pradesh, India)
Syed Fareed Uddin
Project Operations Manager & TQM Consultant, JICA Reproductive Health Project
India

48.Improving Quality of Care by Measuring Performance

Hussain A. Qadri, Dr. Aasim Yusuf and Dr. Faisal Sultan
Shaukat Khanum Memorial Hospital,
Lahore, Pakistan
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

49.Journey to Process Excellence – Case of NetSol Technologies

Furqan Khan.
NetSol Technologies
Lahore, Pakistan

50.The History of HR Strategies and Practices in Hashoo Group: Experiences and

Challenges
Rizvana Ikram.
Director Human Resources, Pearl Continental Hotel
Lahore, Pakistan

51.Quality Culture and Organization Behavior through QMS in Nepalese Business

Member Organizations
Janardan Ghimire, CEO, SOFT-TECH C.I. PVT LTD
Rashik Pradhan, Executive Director Chitwan Chamber of Commerce & Industry
Nepal

52.Achieving Business Excellence - A Case Study of Dnata, Dubai Airport

Muhammad Asif Siddiqui, Dnata Airport Operations, Dubai
and Khurram Nawaz, National Bonds Corporation, Dubai

53. Recruitment and Selection Process and Its Current Challenges

Abdus Sattar Niazi.
Manager Human Resource and IR
Coca Cola Beverages Pakistan Limited
Islamabad, Pakistan
 Pakistan’s 12th
International Convention on Quality Improvement
& 2nd Regional Conference of Asian Network for Quality (ANQ)
MAY 2-3, LAHORE

CO-HOSTS

Nepal Quality, Productivity &

Indian Society for Quality Competitiveness Network

SUPPORTING
ORGANIZATIONS

Middle East Quality Association Australian Organization for Quality

National Productivity Organization Japanese Society for

Quality Control

Health Sector
Iranian Society of Quality
Support
Managers Hong Kong Society Dubai Quality Group
…………………… for Quality ….

Head Office & Conference Secretariat: PIQC Karachi Office:

PIQC INSTITUTE OF QUALITY PIQC INSTITUTE OF QUALITY
½ km Off Raiwind Road, Lahore, Pakistan D-63, Block 8, Gulshan-e-Iqbal, Karachi
Tel: +0092 42 35323600-6 Tel: +0092 21 34973784, 34822234
Fax: +0092 35324169 Fax: +0092 21 34990775
Email: icqi@piqc.com.pk, Email: piqc@cyber.net.pk
URL: piqc.com.pk URL: piqc.com.pk