Training Sessions in Cogent

Day 1

Topic No. 1

Prepaid Terminology
Prepaid Terminology consists of all the abbreviations, which will be
used in the Training Process.

1. GSM - Global System for Mobile Communication

2. VAS - Value Added Service
3. IE - Internet Explorer
4. IVR - Interactive Voice Response
5. FWP - Fixed Wireless Phone
6. ISP - Internet Service Provider
7. IN - Intelligent Network
8. SUK - Subscriber User Kit
9. ROTN - Rest of Tamil Nadu
10. CHN - Chennai
11. STUD - Student
12. TM - Talk More
13. BUD - Budget
14. PNR - Passenger Name Record
15. TAT - Turn Around Time
16. USSD - Unstructured Supplementary Data
17. ARC - Airtel Regional Connect
18. INR - Indian Rupee
19. SIM – Subscriber Identification Module
20. WLL – Wireless Local Loop
21. HBO – Handset Bundle Offer
22. F&F – Friends & Family
23. PIN – Personal Identification Number
24. PUK – Personal Unlocking Key
25. http – Hyper Text Transfer Protocol
26. https – Hyper Text Transfer Protocol Secure
27. VOIP – Voice Over Internet Protocol
28. O/S – Operating System
29. CLIP – Caller Line Identification Presentation
30. CLIR – Caller Line Identification Restriction
31. PEF – Prepaid Enrollment Form
32. MPIN – Mac Personal Identification Number
33. MAC – Mobile Activation Card
34. OTA – Over the Air
35. MSISDN – Mobile Subscriber Integrated Service Digital Network
36. IMSI – International Mobile Subscriber Identification
37. IMEI – International Mobile Equipment Identification
38. CRBT – Caller Ring Back Tones
39. FOS – Feet On Street
40. TSM – Tertiary Sales Manager
41. RHD – Retailer’s Help Desk
42. PCO – Public Call Office
43. STD – Subscriber Trunk Dialing
44. ISD – International Subscriber Dialing
45. EDGE – Enhanced Data Rate for GSM Evolution
46. CUG – Closed User Group
47. MSC – Mobile Switching Center
48. BTS – Base Transceiver Station
49. PSTN – Public Switching Telephone Network
50. GPRS – General Packet Radio Service
51. MMS – Multimedia Messaging Service
52. MO – Mobile Office
53. EOCN – End Of The Call Notification
54. SDCCH – Stand Alone Dedicated Channel Control Success
55. TChBR – Traffic Channel Blocking Rate
56. NOP – Net on Phone
57. SMS – Short Messaging Service
58. O/G - Outgoing
59. MCA – Miss Call Alert
60. DND – Do not Disturb
61. TRAI – Telephone Regulatory Authority of India
62. HLR – Home Location Register
63. VLR –Visitor Location Register
64. PPAS – Prepaid Administration System
65. CRM – Customer Relation Management
66. PACS – Provision And Customer Care System
67. IFFCO – Indian Farmer Fertilizers Co-operative
68. IKSL – IFFCO Kisan Sanchar Limited
69. MINSAT – Mobile Intelligent Network Service Administration Tool
70. TDSAT – Telecom Dispute Settlement Appellate Tribunal
71. COAI – Cellular Operator Authority of India
72. DOT – Department Of Telecom
73. C.D.M.A – Closed Division Multiple Access
74. MTC – Magic To Contact
75. CTM – Contact To Magic
76. D.F.F – Descriptive Flexi Field

Topic No. 2

Difference between G.S.M Technology and C.D.M.A Technology.

As there are two types of Technologies present in the field of Mobile

Telecommunication, in this topic we are going to study the difference
between both the technologies

Basis of Difference G.S.M C.D.M.A

 Way of working G.S.M works on sate- C.D.M.A works on

llite based network Optics Fibre
Technology

 Technology Used G.S.M uses Hexagonal C.D.M.A uses Pole

Technology Technology

 Frequencies G.S.M is Tri-band and C.D.M.A is dual band

use 900, 1800, 1900 and thus use 800, 1900
MHz Frequencies MHz Frequencies

 Handsets Choices In G.S.M there is a In C.D.M.A there is a

wide variety of small variety of
handsets to opt handsets available

 Type of Technology It is an open Technol- As it is a closed Techn-

ogy hence any new tech ology nothing new can
nology discovered can be introduced it.
 be introduced to it.

Topic No. 3
Know Airtel
Airtel is the major Company of Bharti Group. It was established on
7 July 1995. Mr. Sunil Bharti Mittal is the Chairman & M.D of Bharti
Group.

Business: Airtel provides G.S.M mobile Services in 23 circles in India. It

also provides High Speed Broadband Internet and Landline Services in 94
Cities and Airtel is the best DTH service provider in about 150 cities as well.
It is also providing Long Distance Voice & Data Services (Video Calling) as
well as providing Virtual Card Calling Service in the Overseas Market. It
also offers mobile services in Sri Lanka on a state-of-the-art 3.5G Network.
It also provides Telecom solutions to largest Corporate in India.

Key Features: Airtel is the largest mobile service provider in India and
also the leading telecommunication service providers in Asia. It is India’s
most integrated telecom company in terms of Customers base. Unlike other
companies Airtel’s primary business is to provide telecom services, and
other business owned or run by Bharti are secondary.

Visions & Promises: Visions of Airtel are as follows –

a. By 2010, Airtel will be the most admired brand in India.
b. Loved by more customers
c. Targeted by top level talents
d. Benchmarked by more business (Corporate)

Values: Values of Bharti are as follows –

a. To be responsive to the needs of our customers
b. To trust & respect our employees
c. To continuously improve our service innovatively and
expeditiously
d. To be transparent and sensitive in our dealings with all our
stakeholders.
Bharti has changed the color of its logo; the color of the new logo
represents the achievements of the visions & promises of Bharti.
Some Other Companies of Bharti Group:

1. Bharti Teletech (Beetel)

2. Telecom Seychelles Ltd.
3. Comviva
4. Bharti Del Monte Ltd.
5. Bharti Retail Pvt. Ltd.
6. Bharti AXA General Insurance
7. Bharti AXA Life Insurance
8. Bharti AXA Investment Managers
9. Centum Learning Ltd.
10.Jersey Airtel Ltd.
11.Guernsey Airtel Ltd.
12.Bharti Foundation
13.Bharti Realty
14.Bharti Infratel

Topic No. 4

Difference between Prepaid and Postpaid Connections

This topic deals with the differences between the two kinds of connections
available in the market.

Basis of Difference Prepaid Postpaid

 Time of Payment In the prepaid, we pay first In postpaid, we uses the

and then avail the services service first and after
that pay for it.

 Payment System There is recharge system to Billing System is there

get the balance in account to pay the bill of usage

 Deposits There are no security deposits Security is deposited

for Prepaid for postpaid connection
 Service All major service required for Few services are not
Activation calling are pre-activated pre-activated

 Availability Prepaid connections are easily Postpaid connections

available in the market are available after few
formalities
 Rental There is no fixed rental in There is particular
prepaid connections amount fixed as rental

Topic No. 5
Classifications of Various Nos. of Mobile Telephony

IMSI- International Mobile Subscriber Identification.

This is a Code which identifies the Mobile Subscriber in the International
Market. First 3 digits of this no. represent the country code, next 2 digits of
this no. represents the network operator code and the remaining digits of the
no. represents the Subscriber Identity in the Home Network.

For e.g. - 012 34 5678910

First 3 digits These 2 digits are Remaining digits are representing
are represent- representing the subscriber identity in the home
ing country network operator network.
code. Code.

MSISDN- Mobile Subscriber Integrated Service Digital Network.

This is a no. which commonly known as Mobile No. Generally we use to
give this no. to our friends and other people for contacting us.
This no. is of 12 \ 10 digits Classification of Mobile No. is given below.

For e.g. - 91 9368 150214

First 2 digits of Next 4 digits represent Remaining 6 digits are repres-
this no. is repre- Network Operator Code enting subscriber identification
senting country No. in the network.
code
IMEI - International Mobile Equipment Identification
 This is a no. which identifies the Equipment (Mobile) in the international
market. This no. is mandatory for every mobile, a mobile no. without
IMEI no. cannot be used for calling purpose. This no. is of 15 digits and
whole no. is unique and cannot be classified.

Topic No. 5

Buying a new prepaid Connection

If a person wants to buy a new prepaid connection, then he must have

the following documents

1. Proof of Identification (POI)

2. Proof of Address (POA)
3. PAN Card / Form 60 / Form 61 (60- non agriculture and 61 agri)
4. 1 photograph colored
5. Airtel prepaid enrollment form

Some customers need to fill annexure form

Various annexure are as follows:

i. Annexure ‘A’- Gram Panchayat
ii. Annexure ‘B’- Bharti Employees
iii. Annexure ‘C’- Defense Personnel
iv. Annexure ‘E’- Outstation Customers
v. Annexure ‘F’- Foreign Customers

Annexure ‘A’ is to be stamped by the Gram Panchayat. ‘B’ is to be stamped

by the Bharti Ltd. And ‘C’ to be stamped by the Defense Office, Foreign
customers has to get a letter written from their Embassies.
After doing all the above formalities, subscriber will get a subscriber
user kit (SUK) , which consist of the following:

1. User manual
2. Airtel prepaid enrollment form (APEF)
3. Subscriber Identification Module (SIM)

TAT for Activation of new SIM is generally is 4 hours, but because of

retailers it takes time of about 24 hours.
After all the above said activities, it goes through verification process which
is explained below.

Verification process of the SIM

Retailers

It takes 7 days.

Feet on Street (FOS)

It generally takes 15 days

Distributor
Stamped by the Distributor

Televerification
May be two stages (+)ve (-)ve

Data Entry

Image Audit

Address verification and Credit Verification (AVCV)

* AVCV not done in all the cases, it is to be done is several cases
 Topic No. 6

Call Management Service

(C M S) includes the following Services:

A. Call Diverting OR Call Forwarding

B. Call Waiting
C. Call Hold
D. Call Conference
E. Caller Line Identification Presentation
F. Caller Line Identification Restriction

Call Diverting: This is a service which is used to Divert or Forward the calls
of our own no. to some other no. Subscriber can use this service in the
following conditions;
1) Not reachable
2) No reply
3) Busy
4) Switch Off
5) All Calls
When the above mentioned conditions happen with subscribers their
incoming calls gets automatically diverted to the pre-fixed no. if this service
is activated on his phone. The core service provider does not charges any
activation or rental charge for this service, thus this service is free of cost to
the subscriber. When the call gets diverted, the diverted no. is charged as per
his tariff.

Call Waiting: This is a service which is used by the subscriber for putting
the incoming calls on wait while they are already attending any call. If this
service is activated on the subscriber’s phone then the incoming no. appears
on his handset screen and he can also answer that call by putting the ongoing
call on hold or he can also disconnect the waiting call and can continue the
ongoing call. With the help of this service subscriber comes to know about
the other no. calling while his no. is busy on another call.
Call Hold: This service is used by the subscriber for putting the ongoing call
on hold while the call is going on. When the subscriber puts his call on hold,
then a prompt “Your call has been put on hold, please stay on line or Call
later”, is played and the other subscriber is temporarily goes on hold and the
call can again be made active by just stopping the hold. There is no other
activation or rental charge for this service.

Call Conference: This is another service provided by the companies to

subscribers for managing their calls. This is very useful service and with the
help of this service subscribers can talk to more than one people at a same
time. For doing a conference subscriber just have to dial a call and after
putting that call on hold he just has to dial another call, in similar way he can
further add more people to the conference. A subscriber can take a
maximum of 5 people to the conference, but if he wants to add more people
then other subscriber, who are on conference can dial the call to other
subscribers for taking them on conference, but one subscriber can dial a call
to maximum of 4 people. In similar way, this chain works. There is no
activation as well as rental charge for this service, only call charges as per
tariff is applied to the ongoing calls. As much no. of calls same no. of call
charges are applied.

Caller Line Identification Presentation (CLIP): This is a service with the

help of which incoming nos. appears on the handset display. When an
incoming call comes on a no. then the no. from which incoming call is
generated appears on the handset display to which the call is made. It is due
to this service. There is no activation or any other charge of this service.

Caller Line Identification Restriction: This is a special service which is not

available to the general users. For availing this service subscribers have to
do a no. of formalities. This service is available only to some V.I.P or
similar kind of people. If this service is subscribed to a particular no. then
subscriber’s no. is not displayed to the no. to which he/she is calling. For
this service subscriber does not have to pay any charges instead he has to get
some formalities done.

All the above mentioned services include the Call Management Services.
These services are generally provided by all the companies just with a
simple motto of adding value to their core service. All these services are
very helpful to the users and generally attract the users towards the service
provider companies.

Day 2
Topic No. 7
Activation Procedure of the SIM

When a retailer sells a no. he has to activate that no. in this topic, we will
study the procedure which retailers have to follow for getting that no.
activated. The procedure is mentioned below.
 First of all retailers have to collect the documents from the customers
 After collecting the documents, he has to do a message written below

UN Space . Mobile No.(To be activated) Space . Last 5 digits

of SIM No. Space . Customer Name.
They have to send this message to 59109

 Then this message will be delivered to Distributor and he will forward

the same message to 59110
 When the Distributor sends this message, IN sends 1 confirmation each
to Customer, Retailer and Distributor
 After the receiving of Confirmation message, Customer will have to dial
123 for activation of the SIM within 24 hrs. If 123 is not dialed within the
mentioned time, then whole procedure of messaging is again to be
repeated

This is the whole of SIM activation which is followed by the retailers.

Various Stages of Prepaid Lifecycle

1. Idle Stage: This is the stage at which SIM is with retailer and ready to
sale, means SIM is blank at this stage
2. Active Stage: This is the stage at which SIM is active and in working
condition connected to switch
 3. Grace Stage: When the validity gets over, his talktime and tariff gets
retained for a period of 15 days, If subscriber gets validity recharged
during this period then he can get his talktime and tariff pack.
4. Disable Stage: After the expiry of 15th day of Grace period, Disable
period starts. This time is meant for the consumer to get his no. retained.
If he does not get his no. recharged during this time, then he cannot retain
his no. after the expiry of this period. This period is of 75 days and
collectively Grace Period along with Disable is of 90 days.

All these are various stages of Prepaid Lifecycle

Aspects of Prepaid Airtel Prepaid SIM

Various Aspects of Airtel Prepaid SIM are as follows

1. Talktime
2. Validity
3. Tariff

Topic No. 8

Modes of Recharges

I. Paper Recharge: This is one of the common sources of Recharge, this

recharge is done with the help of paper coupon and its unique serial code.
This recharge is done by the IVR no. 123 or by the USSD string
*101*Serial Code#. If the paper coupon does not belong to the Home
Circle, then also it can be recharged through another USSD string which is
*141*Serial Code#.
II. Flexi Recharge: This is the most common and in demand way of
getting the no. recharged. In this kind of recharge retailers have a special
kind of SIM known as LAPU SIM with them, from which they transfers
amount to the customers mobile and charges money in cash from them.
There is particular fixed commission earned by the retailers for each
recharge done (Commission may vary from circle 2 circle).
III. Website Recharge: This is another way through which subscribers can
get their account recharged. For this kind of recharge subscriber should
have a valid Debit Card, Credit Card or an E-banking account, then will
have to visit http://www.airtel.in by accessing this site he can get his
account recharged.
IV. ATM Recharge: This is one of the new as well as different
forms of recharge for facilitating the customers. If the customer is
having a valid Debit Card, then he can do his recharge by just
sending a message. The message for ATM recharge is
RC Space .Amt Space .Pin code(secret)………send this
message to Bank Code.
*For availing this facility, customer’s no. should be registered
with his bank.
*Only for the banks which have Tie-up with Airtel.
V. M. Check: This is one of the latest services started by the Airtel,
exclusively for the Airtel users with a motto of providing more &
more facilities to them on 1 click. With the help of this service
subscriber can avail no. of benefits
a. Sends the balance to another Airtel subscriber from his mobile.
Balance in available should be between 50 -15000. A
subscriber can do this only 4 times in a month over and above
only 2 in a day.
b. Pay Post-paid bills
c. Can do Pre-paid Recharges on his phone
d. Pay Airtel Landline bill
e. Can do Money Transfer from one bank to another (ICICI, SBI)

How to Use and Download this service?

For using this service, subscriber should have a JAVA enabled

handset and must have a valid Debit/Credit Card.
Subscriber can download this service from Airtel Live homepage
just free of cost, post downloading this service will get saved in
Applications with a icon namely J2ME.
It can also be downloaded by just sending a S.M.S
AIRTEL……send this message to 543219. After that a URL will
appear on the user handset and by clicking on that URL subscriber
can get that service.

Topic No. 9

Customer Segmentation

Airtel
Connection

Postpaid Prepaid

Customer is 2-D i.e. can be done on two basis

# Age on Network (Time Using Network)
# Average Revenue Per User ARPU (Average usage of the
subscriber per month)

On this basis there are two category defined for the customers
namely MASS & CLASS
Mass category defined according to the ARPU
Class category defined according to the AON

Sub-Divisions of Mass & Class Category

 Mass Class

New
Blue White New Platinum Gold Silver
Ultra

Topic No. 10

Urban/Rural Structure

Urban Structure

Zonal Business Manager (ZBM)

Zonal Sales Manager (ZSM)

Tertiary Sales Manager (TSM)

Distributor

Field Sales Executive (FSE)

Retailer

Customer

Rural Structure
In Rural Structure, There is Regional Sales Officer (RSO) in place
of TSM otherwise Rural Structure is same as Urban Structure.

The diagram above is representing the persons working above

each other. In any case lower person can report to the person
working above him.

Topic No. 11

Understanding the Mindset of Retailers

When a Retailer calls a RHD, Retailers has different types of

queries, understandings and mindsets and there temperament to
respond to a solution is also different. On all the mentioned
criteria, we have classified the Retailer’s into the 7 different
categories through which we can understand the Retailers.

Types of Retailers

1. Demanding Retailers: These kind of retailers just demand

one thing only accurate resolution to their queries and
requests
2. Aggressive Retailers: These Retailers are very Aggressive in
nature and they generally scolds the executives and fights
with them on very minor situations.
3. Argumentative Retailers: These Retailers are
Argumentative in nature and keeps on arguing on every point
with the executives. For e.g. Why this, How come this, etc.
4. Inquisitive Retailers: This Retailers are very inquisitive in
nature i.e. they keeps on enquiring very minor- minor points
 which have no use regarding their queries, they generally
extracts points out of points.
5. Non-English Retailers: This kind of Retailers are unaware
of English language and thus they start questioning on any
Technical or English word used by the executives
6. Layman Retailers: These Retailers are generally uneducated
and illiterate, so executives have to take special care while
handling these retailers and very slowly and deeply explain
the information
7. Busy Retailers: These retailers are very busy and just need
the information and disconnect the call.
Day 3
Topic No. 12

Understanding Grace Period

Yesterday we have studied the Prepaid Lifecycle, in that we have

studied Grace and Disable Period. In this topic we will do deeper
study of this topic.

As we have studied earlier, there are two types of period in which

our SIM stops working and there is certain time limit of this
period. This period collectively can be called as Grace Period.
There are two kinds of Grace Period
1. Grace 1
2. Grace 2

Grace 1
This period is of 15 days and in this period outgoing and incoming
services of subscriber remains barred. When subscriber’s validity
gets over, there might be any tariff and balance available with him.
If he gets his validity recharged within this duration, then he is able
to retain his talktime and topup. Thus this period is meant for the
subscriber to get his talktime and topup retained.

Grace 2
This period immediately starts after Grace1 gets over. If subscriber
is not able to recharge validity during Grace 1 then, for a purpose
to retain his no. the co. is providing Grace 2. This period is of 75
days. Incoming and Outgoing facilities remained barred during this
period also. This period can also be called as Disabled Stage.

Topic No. 13

Some Post Connection Activation Topics

When a Customer purchases a no. until the activation message is

sent by the retailer and distributor, the prompt played is THIS NO.
DO NOT EXIST. When 123 not dialed by the customer prompt
played is NO. NOT REACHABLE.

When the activation message is finally sent by the distributor, it

hits two applications namely IN & HLR. IN sends three messages
in revert. (Customer, Retailer, Distributor)

SIM No. is the No. written on the back side of the SIM, generally
of 19, 20 digits.

Topic No. 14
 Helpline Related Topics

As we are working for RHD, we will study about this helpline first.
Direct No. of Airtel RHD is 121441. But it can also be contacted
by dialing a no. 12144. This no. is a common no. for contacting
RHD as well as DHD, after dialing no. Retailer can follow the IVR
and can contact the RHD.

Some Nos. of Airtel Customer Care Call Centers

GPRS – 12118 (50ps./ 180 sec.)

Customer Care Query – 121 (50ps./ 180 sec.)
MAMO – 12131 (Toll Free)
Customer Care Request & Complaints – 198 (Toll Free)

Topic No. 15

Wrong Recharge Reversal

In MPCG, if Retailers has done any Recharge then it can be

reversed back by sending a message. But there are following
conditions to it -:
Recharge should be above Rs.100
It should not be a SVV, SMS Pack, Tariff Voucher or any other
Special Recharge.
25% of the amount or above should not have been used by the
customer.

If all the above mentioned conditions are fulfilled, then only a

Retailer can send the Recharge from that no. to the Correct No.
The S.M.S for Wrong Recharge Reversal is given below:
WRC Space .Wrong Customer No. Space .Trans. ID
Space .Claim Amount Space .Right Customer No………..
and send this message to 59109

Topic No. 16

Brief Glimpse of Applications

Applications which will be used while attending the calls are

mentioned below with their uses:

1. MINSAT: MINSAT is an application which is directly

connected to the Intelligent Network, therefore any changes
done in subscriber’s account is updated on this application in
seconds. This is one of the major applications to be used
while attending the calls. With this we can check the
following information. (Account Balance of the customers,
Activation Status of any No., SIM No., Current & Original
Service Class of any No. with its expiry date, Validity of that
No., Balance available in all the Dedicated accounts of that
subscriber, Account History of all the recharges and
Adjustments for last 1 month,). Besides all these functions
we can check the status of any Paper Coupon in this
application. 91 to be entered before feeding any no.
2. Unified Desktop UD: UD is another application which will
be used while attending the calls. This application contains a
no. of applications in it, this application is commonly used to
check the VAS status of any subscriber and to deactivate the
services activated. Other uses of this application are to check
the DND status of any no. or to check the MAMO offers
provided on that no. The service provider and the circle of
any No. can also be checked on this application.
3. HLR Putty: Home Location Register is the application used
for checking the complete status of the services & facilities
available on any no. With the help of this no. we can also
check the documents status and whether the no. is prepaid or
postpaid. All these information we can get on this application
4. UTIBA: This is an application completely dedicated to
retailers. All the info regarding to any Retailer’s No. can be
got by this application such as Lapu Balance, FOS No.
Distributor No. Transactions of Last 3 days, any particular
Transaction by Trans. ID, and the Retailers which comes
under the Agents and Distributor etc. 0 to be entered before
feeding any no.
5. R-Care: This application is the most used application on the
floor, C.C.E have to use this application for each and every
FTR call. This application is used for Tagging purpose so it
is very important. We can also get much information on this
application like Customer’s CDR, Customer’s SIM No. and
PUK No. as well, Info about first 5 dedicated accounts,
Account Balance, Service Class & its History etc. There is a
unique feature of this application that when we have to feed
any customer No. on this application for any purpose, first
we have to feed the retailer’s No. or Dummy No. i.e.
9999999999, only then we can feed customer’s no. in it.
6. PACS: Provisioning and Customer Care System is the widest
application of all the applications available with agents.
There are large numbers of information which can be derived
from this application. First and the foremost use of this
application is to create N-FTR complains as N-FTR’S cannot
be created in R-Care. Besides this a large no. of information
like customer’s no. details, SIM No. to Mobile No. Service
Class History, CDR, Live balance and PUK & PIN No. etc.

Topic No. 16
 SIM Swap Procedure

SIM needs to be swapped when it gets damaged or SIM or Handset

gets lost. It can be get swapped by just visiting any Retailer or by
any ARC. Retailer’s will have to follow this step for SIM swap

 First Step: Retailer’s will have to send a message

FSIM Space .Mobile No. (lost)……..121
 Second Step: After Receiving a confirmation message
Retailer’s will have to send another message
SSIM Space .Mobile No.(old) Space .Old SIM No. or
LOST Space .New SIM No. . . . . . . . 121
 Third Step: After Receiving a confirmation message
Retailer’s once again will have to send another message
TSIM Space .Mobile No.(old) Space .Old SIM No. or
LOST Space .New SIM No. . . . . . . . 121

TAT of this procedure is 4 hours. All the steps of this procedure

should be followed in sequence. Charge for SIM Swap is Rs.25

Prepaid SIM Home Delivery

If anybody wants Home delivery of his lost SIM, then he can
just call the customer care and inform them, they will send a
person will to our place and we will have to show our POA and
pay Rs.110 for this facility.

Bill Details Record for Prepaid Customers

If anybody wants Details of his Prepaid No. then he can easily
get the details for last 3 months by just sending a S.M.S charges
Rs.50 (per month). He can get the details on a paper or he can
also get the details on his mail ID. S.M.S is given below
 EPREBILL Space .Month Space .Email ID. . . . 121
(message for soft copy. TAT 6 hours)
PPREBILL Space .Month Space .Address . . . . . . 121
(message for hard copy TAT 10days)Charges for both S.M.S 50

U.S.S.D Commands to Recharge No.

1. For recharge *101*<14 digit code>#

2. For recharge with help of other circle coupon *141*<16 digit
code>#
3. For Flexi Recharge coupon *142*<validity in 3 digits>*<16
digit code>#

Migration of Pre-Post and Post-Pre

If a customer of Airtel is running any prepaid or postpaid

connection, he can get it changed to postpaid or prepaid
respectively. For this purpose he will have to visit ARC and do the
following formalities.

Pre-Post

Need to Fill a SIM request Form, after filling a SIM request form
subscriber has to fill a Subscriber Enrollment Form (SEF) which is also
known as MTC i.e. Magic to Contact Form. We will also have to carry
all the documents which are required at the time of new SIM purchase.
Finally he will have to choose a plan. If any balance might have been
left in his account, then it would be transferred to his Postpaid account
within 48 hours.
TAT: 48 HOURS
CHARGES: No Conversion Charges
AON: No Age on Network
 Post-Pre

For Post to Pre migration, subscriber will have to clear his entire billed
and unbilled amount. Subscriber needs to fill PEF i.e. Prepaid
Enrollment Form. Subscriber has to deposit all his documents once
again; he will have to deposit his SIM to ARC as he will get a new for
it. If his security deposit is greater than his entire billed and unbilled
amount, then he will get the amount refund within 60 days by the way
of a cheque. If the amount is less than 25 then amount will be adjusted
to his prepaid account.
TAT: 12 HOURS
CHARGES: No Conversion Charges
No AON

Dedicated Accounts

 Airtel to Airtel Minutes

 Airtel to Others S.M.S
 Airtel to Other Minutes
 Airtel to Airtel S.M.S
 Full Talk Time
 Airtel to Airtel Landline Minutes
 Night Minutes
 ISD Minutes
 ISD S.M.S
 G.P.R.S Counter

* May differ from circle to circle

Some U.S.S.D Strings

*121*11# - My Airtel My Offer
*121*2# - Balance & Validity
*121*3# - Coupon Recharge
*121*4# - Start a Service
*121*5# - Stop a Service
*121*6# - Hello Tune
*121*7# - Start/Stop DND
*678# - Hello Tune
*111# - SVV (Super Value Voucher)