CHAPTER-5 SUMMARY OF FINDINGS,SUGGESTION,

CONCLUSION
 SUMMARY OF FINDINGS

 The percentage table reveals 30% employees are moderately

satisfied, 13% highly satisfied, 20% low satisfied , 17% have very low
satisfaction level

 The response of employees regarding working hours conveys that

most of employees are ok with working hours.

 50% &40% of employees feel restroom and cafeteria respectively are

not satisfactory which is main issues to be addressed in study.

 From table 3 it is clearly evident that nearly about 50% employees are
happy with remuneration, incentives received.

 46% & 48% employees are moderately satisfied in terms quality of

work done and work environment. Hence there is room for
improvement

 From table 5 it is evident from responses that most of the employees

feel that management is neither strict not liberal.

 An overwhelming 40% of employees feel that inter-personnel

relationship between employees needs to be encouraged. On the other
hand majority of employees say that they are able to balance work and
family.

 From table 7 it is evident that the ideas and suggestions from

employees are not regarded or considered (65%). Nearly half (48%)
employees feel management exerts unnecessary pressure

 50% of employees feel their job is worthwhile and 73% feel

management should provide enhanced opportunities for their growth
 75% employees fall in medium- highly satisfied category while 25%
feel the organization has failed to satisfy their needs.

SUGGESTIONS

 The management must look into restroom and canteen facilities

and provide better facilities for employees because from the survey
it was evident that majority of the employees rated them as poor.

 The management must regard employees ideas and suggestions so

that employees feel they are part of organization

 The management should provide more challenging job

opportunities and provide them to climb up the hierarchical order
to keep them motivated.

 Inter personnel communication must be encouraged to ensure

harmonious relationship amongst employees which is slightly
lacking due to culture barriers

 Management should try not to exert unnecessary pressure

 CONCLUSION

The study on employee’s satisfaction at Shoppersstop was cased out with

full co-operation of the employees and management. As far as possible
with in the given limits the study is completed with the satisfaction of
many people. The data collected was analyzed scientifically and the results
obtained are free to nearly 80%. It is assured that the company may got
high boosted moral in the organization provided some of the suggestions
made in the report is carried out
 ANNEXURES

SHOPPERSSTOP EMPLOYEE SATISFACTION

QUESTIONNAIRE

INSTRUCTIONS: PLEASE TICK ANY OF THE FOUR OPTIONS

AVAILABLE IN THE QUESTIONNAIRE

STATEMENTS:
1) HOW HAPPY ARE YOU WITH WORKING HOURS
PRESCRIBED
□ Bad □ moderately happy □ good □ excellent

2) HOW DO YOU RATE THE RESTROOM FACILTY PROVIDED

□ Bad □ moderately happy □good □ excellent

3) HOW DO YOU RATE THE CANTEEN FACILITY PROVIDED

□ Bad □ moderately happy □ good □ excellent

4) IS THE QUALITY OF WORK DONE APPROPRIATE TO YOUR

QUALIFICATION
□ Bad □ moderately happy □ good □ excellent

5) ARE YOU HAPPY WITH SALARY BEING PAID

□Bad □ moderately happy □ good □ excellent

6) DOES THE MANAGEMENT TREAT ALL EMPLOYEES FAIRLY

□Bad □ moderately happy □ good □ excellent

7) ARE YOU HAPPY WITH BONUSES THAT IS GIVEN

□Bad □moderately happy □ good □ excellent

8) IS THE WORK ENVIORNMENT COMFORTABLE AND OPEN

□Bad □moderately happy □ good □ excellent

9) HOW DO YOU RATE YOUR SUPERVISORS

□Bad □moderately happy □ good □excellent
10) HOW EFFECTIVELY ARE YOU ABLE TO BALANCE WORK
AND FAMILY LIFE
□Bad □moderately happy □good □excellent

11) HOW IS THE WORK RELATIONSHIP AMONGST

EMPLOYEES
□Bad □ moderately happy □ good □excellent

12) DOES THE MANAGEMENT ENCOURAGE YOUR IDEAS AND

SUGGESTIONS
□NEVER □SOMETIMES □FREQUENTLY □EVERYTIME

13) DOES THE MANAGEMENT EXERT UNNECASSARY

PRESSURE ON EMPLOYEES
□ Every time □ sometimes □ rare □ never

14) IS YOUR JOB INTERESTING, WORTHWHILE?

□Bad □moderately happy □good □ excellent

15) HOW DO YOU RATE THE TRAINING AND GROWTH

OPPORTUNITIES BY MANAGEMENT
□Bad □moderately happy □good □ excellent

16) OVERALL WORK EXPERIENCE IN SHOPPER STOP

□Bad □ moderately happy □good □excellent
 BIBLIOGRAPHY

BOOKS

1)

2) WEBSITES : WWW.WIKIPEDIA.COM
WWW.SHOPPERSSTOP.COM