Quiting is when you put a permanent solution to a temporary problem.

OTSL - one time subsidy lock

MSL - Master Subsidy Lock
IMEI - International Mobile Equipment Identity
ESN - Electronic Serial Number
RMA - Return Merchandise Authorization
bslcarrera2010@gmail.com
Samsung Telecommunications of America ensures complete confidentiality concernin
g sensitive information.
SPH-A120CABDYN IPSWITCH: ariel.barcarlos@ambergrissolutions.com (passwo
rd: password)
SPH-A110ZWADYN 21012 14011 24002 35255 02110 03230 03223
==================================================
4908 back cover employee number
-informed BP that it's a default setting on the phone and there is no configurab
le option to change it at the moment. However we are currently trying to find a
fix or an update to solve the issue and we will post it in our website samsung.c
om. Advised BP to log on to our website fromn time to time for any update.
==================================================
109715636 / 115694669 Generic Ticket
-advised BP to send in the phone for repair or if the phone is insured take it t
o her insurance company for they may be able to replace the phone.
-BP said if she is going to send in the phone she will be without a phone. Advis
ed BP to call AT&T and ask them for a loaner phone but BP said AT&T told her to
call Samsung because we can replace her phone or provide her with a loaner phone
. Informed BP that we do not provide loaner phone but we can repair her phone. B
P said it's ridiculous then hanged up.
==================================================
SAMSUNG EPIX
BP cannot connect through wifi using the phone.
-helped Bp with the steps below:
1. Click Start and Click Settings.
2. In Settings, select the Connections tab and tap Proxy Manager
3. By default Do not use a proxy server is unchecked.
4. Check Do not use proxy and it will disable Internet explorer from using proxy
address.
5. Click OK to save changes made to this window.
++++++++++++++++++++++++++++++++++++++++++++++++++ (1-866-304-4980 jitterbug war
m transfer)
-there was no information as to the status of repair on BP's phone except for th
e expected date of repair (04/24/2009) but didn't inform BP about this.
++++++++++++++++++++++++++++++++++++++++++++++++++
-informed BP that SMS is a network dependent feature. Advised BP to call AT&T an
d talk to a Level 2 technician and ask the technician to reconfigure his/her SMS
settings. BP agreed.
++++++++++++++++++++++++++++++++++++++++++++++++++
-Transferred BP to Level 2 for further help because agent was not able to find a
ny resource to help BP either from Behind the Blue or samsung.com
-Transferred BP to Level 2 for further help because agent had run out of options
to help BP with his/her concerns.
-Transferred BP to Level 2 for further help because agent had no training with r
egards to BP's concern.
-Transferred BP to Level 2 for further help because agent was not able to find t
he support code from microsoft.com error and support code troubleshooting site.
-Transferred BP to Level 2 for further help because Behind the Blue and samsung.
com is not working in our end.
sergeo extension 111317
==================================================
-advised BP that after he downloaded the software try to sync again and call bac
k for any issue. BP agreed to do as instructed.
-advised BP that after she downloaded the software try to sync again and call ba
ck for any issue. BP agreed to do as instructed.
++++++++++++++++++++++++++++++++++++++++++++++++++
-BP was transferred to L2 without any transaction ticket for the day.
-BP was transferred to L2 without any transaction ticket for the day. There was
no profile either.
-BP was transferred to L2 without a profile.
-BP was transferred by an AT&T rep directly to L2 queue without any profile or t
icket for the day.
-BP was transferred to L2 even when he is using the phone concerned.
-instructed BP to call back at an earlier time tomorrow so we can transfer him t
o Level 3 for further help because it's already closed at the time of this call.
Gave BP the office hours of Level 3. BP agreed to call back.
-instructed BP to call back at an earlier time on Monday so we can transfer him/
her to Level 3 for further help because it's closed at the time of this call. Ga
ve BP the office hours of Level 3. BP agreed to call back.
++++++++++++++++++++++++++++++++++++++++++++++++++
-BP said that the file format of the songs are WMA and informed BP that her phon
e supports MP3s so she needs to convert those songs to MP3. BP asked for a samsu
ng s/w and informed BP that we don't have that s/w but she can try yahoo or goog
le. BP agreed.
++++++++++++++++++++++++++++++++++++++++++++++++++
HERE'S THE DST LINK FOR THE BLACKJACK
http://www.microsoft.com/windowsmobile/daylightsaving/default.mspx
Informed Bp that this link will lead them to microsoft.com and will be guided by
an instructional wizzard for the steps.
==================================================
Helped BP with the steps below: PLEASE CHECK 200
3953381
________________
_______
http://www.melissadata.com/lookups/zipstreet.asp
==================================================
Informed BP that he/she cannot set 3rd party ringtones on his/her phone. The onl
y ringtone that he/she can only set ringtones that came with the phone or the ri
ngtones from the service provider.
==================================================
HOW TO GET THE HARDWARE AND SOFTWARE FOR THE SCH-I760
KEY SEQUENCE : START > SETTINGS > SYSTEM TAB > VERSION
==================================================
HOW TO RESET THE i760 TO FACTORY DEFAULT SETTING
________________________________________________
Factory Defaults: Start. Settings, Phone, Security, Select Clear All Data, (Pass
word), OK
=======================
hard RESET on the SCH-i760
Caution!: Before Resetting the handset, contact your Wireless Carrier. Invoking
this Reset may erase settings made by your Wireless Carrier from the handset, re
sulting in loss of service.
Verizon Wireless Contact Information:
Online: http://www.verizonwireless.com
By Phone: 888-466-4646
You can reset your phone s settings and clear all data/applications from handset s i
nternal memory by using the Reset button in conjunction with the Action key. Thi
s action resets the handset to its factory default settings, ends all applicatio
ns currently running, and deletes all data (pics/video/contacts/etc.) from the h
andset.
To hard reset the SCH-i760 handset follow the steps below:
Slide open the Qwerty keyboard then rotate the handset into landscape mode
Simultaneously while pressing the Action key insert a thin blunt object (such as
 the stylus) into the red reset hole for a few seconds
========================== SCH-i760 SW/HW/PRL==================
SW/HW/PRL Key Sequence: Start> Settings> System Tab> Version
===============================================================
Verizon SCH-i760 Programming
TTY: Start>Settings>Personal Tab> Phone>Services Tab> Services > TTY > Change Se
tting
==================================================
HOW TO GET THE ESN OF THE SPH-M620 or the UPSTAGE
1. ##ESN# or ##376#
2. Menu >> Settings >> Phone Info >> Phone Label
==================================================
3000 E Plano Parkway
Plano, Texas 75074
============================
BP# for AIRAVE 109568953
-there was no information except for the expected date of repair on BP's phone 0
8/07/2009 but didn't inform BP about this.
-transfer BP to PRS for further help.
==================================================
BATTERY ISSUES
______________
1. Battery Provides Over 1 hour of Talk Time.
2. Battery Provides Over 24 Hours of Stand-By Time.
4. Phone and battery have no physical damage.
5. BP has not used third party charger or battery with the phone.
6. The charger indicator light does remain constant while plugged in.
7. Advised BP that proof of purchase must be included in the box with the batter
y and that battery cannot be sent first.
8. Advised BP that battery will be tested and returned if no problems are found.

Advised BP to send in the battery for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP he can press 9 if he missed anything on the IVR instructions for him to
hear the recording again. BP agreed.
Advised BP to send in the battery for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP she can press 9 if she missed anything on the IVR instructions for her
to hear the recording again. BP agreed.
==================================================
CHARGER ISSUE
_____________
1. Has the phone or charger been exposed to liquid? No
2. Is there any physical damage to the phone or charger? No
3. What color is the light on the charger? No Lights
4. Does the BP use a 3rd party charger? No
5. Are the wires exposed on the cord? No
6. Does the charger get hot when charging? No
7. Has the BP tried another outlet? Yes
8. What happened when they tried the other oulet? It still does not work
9. Has BP tried another battery? Yes
10. Has BP tried reseating the charger/cradle? Yes
Advised BP to send in the charger for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP he can press 9 if he missed anything on the IVR instructions for him to
hear the recording again. BP agreed.
Advised BP to send in the charger for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP she can press 9 if she missed anything on the IVR instructions for her
to hear the recording again. BP agreed.
==================================================
Advised BP to send in the phone for a "REFLASH", verified BP's shipping address,
created RMA, informed BP of 5-7 business days TAT but not including shipping an
d provided BP with the RMA NUMBER then transfer BP to IVR (103090 / 106001) for
instructions on how to send in the phone. Informed BP he/she can press 9 if he/s
he missed anything on the IVR instructions for him/her to hear the recording aga
in.
SAMSUNG RMA c/o RSI
1000 Klein Road Ste 200
Plano, Texas 75074
Informed BP of 5-10 business days TAT.
Informed BP to send the phone only. No accessories, batteries or SIM.
Told BP to write RMA number on at least 3 sides of the box.
Advised BP to use a shipping service that will provide tracking number and insur
ance because Samsung will not be responsible for shipping loss.
Advised BP that the phone will be reset to the original factory settings after t
he repair.
Confirmed the best contact info that we can call back and the best address where
we can send back the phone.
==================================================
1. Has the phone been exposed to liquid? No
2. Is there any phsyical damage to the phone? No
6. What carrier does the EU subscribe to? AT&T
9. Does the EU use 3rd party equipment? No
Advised BP to send in the phone for a repair, verified BP's shipping address, cr
eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090 /
106000) for instructions on how to send in the phone. Informed BP he can press 9
if he missed anything on the IVR instructions for him to hear the recording aga
in. Informed BP of the 5 to 10 business days turn around time time for the repai
r. Informed BP that the E-label will only be valid for 10 days.
Advised BP to send in the phone for a repair, verified BP's shipping address, cr
eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090 /
106000) for instructions on how to send in the phone. Informed BP she can press
9 if she missed anything on the IVR instructions for her to hear the recording a
gain. Informed BP of the 5 to 10 business days turn around time time for the rep
air. Informed BP that the E-label will only be valid for 10 days.
Advised BP to send in the phone for a repair and informed BP that his phone is a
lready OOW and there will be an initial charge of $70.36 and if there will be ad
ditional charges our repair center will give him a call, informed him of the cha
rges before proceeding with the repair. Informed BP of the 5 to 10 business days
turn around time for the repair. Informed BP that the E-label will only be vali
d for 10 days.
Advised BP to send in the phone for a repair and informed BP that her phone is a
lready OOW and there will be an initial charge of $70.36 and if there will be ad
ditional charges our repair center will give her a call, informed her of the cha
rges before proceeding with the repair. Informed BP of the 5 to 10 business days
turn around time for the repair. Informed BP that the E-label will only be vali
d for 10 days.
BP has no email so informed BP that he will shoulder the one way shipping of his
phone to our repair center. BP understood and agreed to send it in at his own e
xpense.
BP has no email so informed BP that she will shoulder the one way shipping of he
r phone to our repair center. BP understood and agreed to send it in at her own
expense.
==============================================================================56
22286962
LCD/SCREEN ISSUES
----------------- 5490353751476622 836
1. Is the BPs screen cracked? no
2. Has the BP dropped the phone? NO
3. Does the back light come on? yes
4. Is there a ink spot on the screen? no
5. Which LCD is not working? Outside LCD
6. Is the screen discolored? No
7. Does the Carrier LOGO appear when you turn on the phone? Yes
8. Is there lines on the screen? No
9. Is the screen issue intermittent? Yes
10. If you close and open the flip does the screen come back on? Yes 428
Advised BP to send in the phone for a repair, verified BP's shipping address, cr
eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090) f
or instructions on how to send in the phone. Informed BP he/she can press 9 if h
e/she missed anything on the IVR instructions for him/her to hear the recording
again.
Gave BP the address of the service center:
SAMSUNG RMA c/o RSI
1000 Klein Road Ste 200
Plano, Texas 75074
Informed BP of 5-10 business days TAT.
Informed BP to send the phone only. No accessories, batteries or SIM.
Told BP to write RMA number on at least 3 sides of the box.
Advised BP to use a shipping service that will provide tracking number and insur
ance because Samsung will not be responsible for shipping loss.
Advised BP that the phone will be reset to the original factory settings after t
he repair.
Confirmed the best contact info that we can call back and the best address where
we can send back the phone.
==============================================================================ab
553446gz
Referred BP to Sprint (1-888-788-4727)
Referred BP to Verizon (800-922-0204)
Referred BP to AT&T (1-800-331-0500) or (1-800-888-7600)
Referred BP to T-mobile (1-800-937-8997)
Referred BP to Great Call (1-800-733-6632)
Referred BP to MCI (1-800-254-8991)
Referred BP to Excel (1-877-392-3500)
Referred BP to Cellular One (1-800-934-3996)
Referred BP to Cenetennial Wireless 1-972-392-600
Referred BP to Cricket (1-800-274-2538) or 1-800-CRICKET
Referred BP to Alltel (1-800-635-0304)
Referred BP to Liberty (1-888-919-7692)
Referred BP to Quest wireless (1-800-223-3131)
Referred BP to Cincinnati Bell (1-888-391-3925)
Referred BP to Suncom (1-800-786-7378)
Referred BP to Pocket Communication (1-800-781-19-85)
Referred BP to UK support (1-0870-726-7864)
CANADIAN SERVICE PROVIDERS:
Referred BP to Canada Support 1-905-542-3837
Referred BP to Bell Mobility 1-800-667-0123
Referred BP to Rogers 1-800-565-6009
Referred BP to TELUS 1-877-253-2763
Referred BP to Hong Kong Support Number (852-2862-6001)
Referred BP to Korean Support 1-8202-1588-3366
Referred BP to US Cellular (1-888-944-9402)
Referred BP to Great Call (1-800-733-6632) for Jitterbug 108374
Referred BP to Motorola (1-888-863-8768)
Referred BP to Cool Wireless Inc (7183047673)
Referred BP to METRO PCS (1-888-863-8768)
Referred BP to NOKIA (1-888-668-4228)
Referred BP to Revol Wireless (1-866-678-0266)
Referred BP to China Customer Support (010-951-6900)
Referred BP to MCI (1-800-254-8991)
Referred BP to DISNEY MOBILE CUSTOMER CARE NUMBER (1-888-879-0611)
Referred BP to HELIO (1-800-435-4675)
Referred BP to UPS (1-800-742-5877)
Referred BP to MOJO Wireless (1-866-678-0266)
Referred BP to Plantronics (JABRA) 1-800-544-4660
Referred BP to Sony Erickson 1-866-837-7290
Referred BP to Sanyo 1-800-726-9670
Referred BP to LG Mobile 1-800-793-8896
Referred BP to Microsoft 1-800-642-7676
Referred BP to PALM 1-800-881-7256
Referred BP to Nextel Mobile 1-888-226-7212
Referred BP to STI Mobile 1-800-784-6099
Referred BP to SHARP 1-800-237-4277 / 1-800-BE-SHARP (237-4277)
Referred BP to Page Plus 1-800-550-2436
Referred BP to TELENAV 1-888-353-6284
Referred BP to Blackberry 1-888-519-7465
Refer BP to Hewlett Packard 1-800-474-6836
Referred to Virgin Mobile (1-800-209-4444)
Page plus (800) 550-2436
Referred to FEDEX (1.800.GoFedEx or 1.800.463.3339)
Informed BP of Samsung Customer Care Number (1-888-987-4357) or (1-800-726-7864)
Transferred BP to Phone Repair Status 122460
Transferred BP to Level 2 (9-1-888-480-5670)
OPEN only until 9:45am Manila on weekdays & 5:45am Manila on Saturdays.
Transferred BP to RMA Payment Dept. (122463)
Transferred BP to Accessory Sales Dept. 1-800-757-0280
Transferred BP to Accessory RMA Dept. 122464
Transferred BP to Escalation Dept. (9-1-888-480-5672)
Transferred BP to Spanish Queue 122459
Transferred BP to ECR (1-888-444-7949)
Transferred BP to Level 3 (1-888-614-0897)
-advised BP to fax the POP to FAX Number 469-241-4774
Rebate customer care # 1-888-709-7079
Samsung Public Relations Dept. 108375
Product Liability (ECR) 108374
MONDI call transfer to L3 1-877-741-9955
>>> Technical - WiMax - (BP's concern)
Referred BP to page plus (800) 550-2436
Referred BP to TracFone 1-800-867-7183
Referred BP to Straight Talk 1-877-430-CELL (2355)
Referred BP to Intellus 1-877-974-1500
Referred to Viaero Wireless 1-877-484-2376
Referred BP to -NTELOS = 1-877-468-3567
Referred to UPS Support 1-800-333-7400 / 1-800-PICK-UPS (742-5877)
Accessory Rebate Link
https://securetrack.rebatetrack.com/promocenter/sta/track.html
-transfer BP to Headset Rebate Dept. (1-888-709-7079)
IT Dept. 315911
==============================================================================11
0363072 TC Vince save ko daw
PHONE / BATTERY / CHARGER ISSUE
_______________________________
-instructed BP to go to his/her service provider and ask them to try another bat
tery and charger for his/her phone just to isolate that the issue is either the
phone, the battery, or the charger and call us back so we can further help him/h
er. BP agreed to do as instructed.
===================================================
Informed BP that it is a power saving feature of the phone and there is no confi
gurable option to change it. The issue is solved.
===================================================
Advised BP to call back, if at all possible using another phone, and provide us
with the IMEI/ESN number of the phone so we can further help her/him. Instructed
BP how to get the IMEI/ESN number of the phone. BP agreed to call back.
Advised BP to call back and provide us with the IMEI/ESN number of the phone so
we can further help her/him. Instructed BP how to get the IMEI/ESN number of the
phone. BP agreed to call back.
Advised BP to call back, if at all possible using another phone, so we can furth
er help her/him. BP agreed to call back.
=================================================== 117630107 Mkulet na BP with
Angge
NON-SUPPORTED PRODUCT
_____________________
Advised BP to contact his/her service provider or the place of purchase for furt
her help with his/her phone because it's not in our database or the IMEI/ESN is
invalid.
=================================================== 9737424747
HEADSET
Is there any physical damage to the headset? No
Is the headset exposed to any type of liquid? No
Has the headset been dropped accidentally? No
Advised BP to send in the headset for repair or replacement, verified BP's shipp
ing address, created accessory RMA and provided BP with the RMA NUMBER then tran
sfer BP to ACCESSORY IVR (103095) for instructions on how to send in the headset
. Informed BP he/she can press 9 if he/she missed anything on the IVR instructio
ns for him/her to hear the recording again. Advised BP to send in a copy of the
POP and everything that came in the box with the headset. BP agreed.
======================================================
BLUETOOTH CONNECTION:
____________________
Inform BP that there is always an issue of compatibility, that means his/her Sam
sung phone may or may not be compatible with the motorola phone but assured BP t
hat we will try to connect or pair the two.
===================================================
C417 cannot connect to other phones through BLUETOOTH:
Informed BP that his/her phone does not have the "object push profile" capabilit
y and it cannot be connected or paired with other phones through bluetooth. The
bluetooth feature of the phone can only be used with the hands free purposes or
the car kit. BP understood.
===================================================
BP will not provide agent with any personal information even if agent offered th
e creation of profile twice.
BP refused to provide agent with any personal information even if agent offered
the creation of profile twice.
BP cannot provide agent with the phone model even if agent asked for it.
===================================================RMA000281515
Phone Lock/Device LOck Issue
Instructed BP to press "00000000" but it didn"t solve the issue.
-Advised BP we can do a Custom Reset on the phone and informed BP that it will r
eset the phone to the original factory default settings and all user data will b
e permanently erased including pictures, video, music, messages, contacts, and d
ownloaded applications stored on the phone s memory only. BP agreed to do the rese
t. Instructed BP to remove the SIM card from the phone, put back the battery in
then turn on the phone. BP said there is a message "Insert SIM." Advised BP to i
gnore it.
Instructed BP to press *2767*2878# but it didn't solve the issue.
and BP got the message "Unsupported Characters"
-Advised BP we can do a Full Reset on the phone and informed BP that it will res
et the phone to the original factory default settings and all user data will be
permanently erased including pictures, video, music, messages, contacts, and dow
nloaded applications stored on the phone s memory only. BP agreed to do the reset.
Instructed BP to remove the SIM card from the phone, put back the battery in th
en turn on the phone. BP said there is a message "Insert SIM." Advised BP to ign
ore it.
Instructed BP to press *2767*3855# but it didn't solve the issue.
-Advised BP to send in the phone for a reflash or go to his/her service provider
to have a reflash on the phone. BP agreed.
===============================
CAMERA RESET
-advised BP we can try a camera reset. Instructed BP to press *2767*226372#
=============================================================
Phone Lock/Device LOck Issue for CDMA PHONES
Advised BP to try 0000 but it didn't work.
Advised BP to try the last 4-digits of his/her phone number but it also didn't w
ork.
Advised BP to try and the issue is solved.
Advised BP to try but also it didn't work. Advised BP to send in the phone for a
reflash or take the phone to the service provider and have it reflashed. Also a
dvised BP that if the phone is insured take it to the insurance company and tehy
will also replaced the phone. BP said he will take it to the service provider.
=============================================================
Offered BP a HARD RESET for the BLACKJACK phone and informed BP that it will res
et the phone to the original factory default settings and all user data will be
permanently erased including pictures, video, music, messages, contacts, and dow
nloaded applications stored on the phone s memory only. BP agreed to do the reset.
-Instructed BP to turn off the phone and remove the SIM card, and attached the b
attery again but don't turn on the phone
-instructed BP to press and hold the power button together with the "up" navigat
ional button
-the phone asked if BP wants to continue with the reboot, if yes press 1
-instructed BP to press 1
-phone ask if BP wants to lose all data saved on the phone, press "Y" for yes or
"N" for no. BP said yes.
-Instructed BP to press "Y"
-the phone reboots by itself
-when the screen shows invalid SIM or Missing SIM, instructed BP to turn off the
phone, insert the SIM card and the battery then turn the phone on
-the phone is reset
-the issue is solved
=============================================================
MANUAL
-informed BP that Samsung supports the Going Green Project and the Save the Eart
h Movement that's why we don't provide a hard copy of the manual since we are tr
ying to minimize the cuting down of trees. Advised BP to download the manual fro
m samsung.com. BP understood.
=============================================================
NCK SPIEL
-informed BP that we don't have the NCK (Network Control Key)for his phone and o
nly AT&T can give it to him and they don't share that even with Samsung. BP aske
d why did AT&T refer him to Samsung? Agent advised BP to put agent on hold then
call AT&T and have a conference call so agent can inform AT&T that we don't have
the NCK for his phone.BP did as instructed, placed agent on hold then called up
AT&T.
-when BP got back on the line
=============================================================
SGH-I907 - EPIX Notification Fix Installation Help Guide
The Samsung SGH-I907, known as the EPIX, supports multiple methods of notificati
ons for events through visual and audio alerts. By implementing power saving tec
hniques, a side effect that disables audio alerts was noticed. Samsung has devel
oped a software patch which will now enable the EPIX to provide audible notifica
tions alerts for your emails when the device enters an unattended power saving m
ode.
Note: A previously established PC connection is required to apply the update to
the mobile phone using the below instructions.
* Downloading the Patch
* For ActiveSync
* For Windows Mobile Device Center
* On The EPIX
Downloading the Patch
Click here to be taken to the Software download page. If the link does not work,
it may be obtained through the below process.
* To obtain the fix, please visit www.samsung.com/download
* Click search by model number and enter EPIX
* Click on the Software tab
* When downloading the file from the website choose "Save as".
* Save the file to your Desktop for easy navigation.
For ActiveSync
1. Start an ActiveSync session and click on Explore
2. Find the file EPIX_Notification_Patch.cab saved to your Desktop
3. Click and drag the cab file into the Mobile Device / My Documents folder
For Windows Mobile Device Center
1. Start a Windows Mobile Device Center session, go to File Management and cl
ick on Browse the content of your device.
2. Find the file EPIX_Notification_Patch.cab saved to your Desktop
3. Click and drag the cab file into the Mobile Device / My Documents folder
On The EPIX
1. On the EPIX, select Start
2. Select Programs
3. Select Applications
4. Select File Explorer
5. Select Applications
6. Locate the file named EPIX_Notification_Patch.cab and select it.
7. Select Ok to restart your device.
Note: This patch will need to be re-installed whenever completing a hard reset.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
How Do I Delete Previously Rejected Phone Numbers On My SGH-a707?
_________________________________________________________________
To delete previously rejected phone numbers follow the steps below:
While in standby mode, press the left soft key for Menu
Select Settings
Select Call Settings (5)
Select All Calls (1)
Select Auto Reject (3)
Highlight Auto Reject List, using the navigation keys
Press the center navigation key to view the Auto Reject List
Highlight the phone number to delete, using the navigation keys
Press the left soft key for Options
Select Delete (4) to delete the phone number from the Auto Reject List
=============================================================
How Do Pair My SGH-a707 WIth A Bluetooth Device?
To pair the SGH-a707 handset with your Bluetooth Device, follow the steps below:
Instructed BP to press and hold the multi-function button of the headset for 8-1
0seconds until the light was a solid blue.
While in standby mode, press the left soft key for Menu
Select Settings (9)
Select Connectivity (6)
Select Bluetooth (1)
Select My Devices (2)
Search for the Bluetooth device by pressing the left soft key for Select
Press the left soft key for Yes to Activate Bluetooth & start the search
Highlight, using the navigation keys, the desired Bluetooth Device and press the
left soft key for Select
Enter Pin "0000" press left soft key for OK, you will get a brief message statin
g connecting followed by connected
After being connected you will return to the "My Devices" screen
=============================================================
Informed BP that Samsung has certified and highly trained technicians who perfor
m the following process for every device that enters our repair facility regardl
ess of the repair:
1) phone is evaluated by technician
2) phone is triaged
3) phone is evaluated by a technical supervisor
4) phone goes through quality assurance check
=============================================================
Here are the instructions on how to fine the user manuals.
Go to www.samsung.com
Click on SKIP
Click on CONSUMER( TOP of the Page)
Click on MOBILE PHONE
Click on PRODUCT FINDER (on the LEFT side of the page)
Click on FAQ's/ KNOWLEDGE BASE ( on the RIGHT side of the page)
*** If you get a POP-UP BLOCKER, please allow the TEMP Block***
Click on USER MANUAL (all the manuals for that SP will pull up)
============================================================
RMA / ACCESSORY
1. In regards to Verification: Obtain and Verify the Business Partner Informa
tion, you are now also required to ask if you are speaking with an actual custom
er, service provider, or dealer. (15 points)
2. If dealer request to create an RMA, please make sure that you are referring
them to the appropriate website: service.samsungwireless.com
If the dealer is needing to place an accessory order, please make sure that
you are referring them to: samsungwireless.com/dealer
=============================================================
Advised BP that there is always the issue of compatibility and his/her Samsung p
hone may or may not work with his/her motorola bluetooth headset but assured BP
that we will try to connect or pair the two.
Bluetooth WEP 200
Help BP with the steps below:
How Do I Set The WEP200 To Discoverable Mode?
-Ensure that the headset is off.
-Press and hold the Multi-Function button until the indicator light turns on sol
id blue (approximately 8 seconds).
-On the phone go to menu then settings then bluetooth.
-Turn on the Bluetooth feature of the phone.
-Go to search for my devices or other devices.
-Search for new device by pressing the left soft key for Select
-Highlight, using navigation keys, the desired Bluetooth device and press the le
ft soft key for Select
-Enter Pin "0000" press left soft key for OK, you will get a brief message stati
ng connecting
-After being connected you will return to the "My Device" screen
-The light on the bluetooth headset will blink as it is discovered by the phone.
-The headset is now paired or bonded with the phone.
================================================================================
======
BATTERRY / CHARGER ISSUES
Advised BP to go to the nearest service provider store and ask them to try anoth
er battery/charger for his/her phone. If the battery/charger does not work, then
the problem is the battery/charger. If it works, then the problem is the phone
itself. Advised BP to call back once the problem is established so we can provid
e him/her with further help. BP agreed.
=========================================================================
ACTIVE SYNCH
BP has admin rights to his pc. BP has downloaded the PC Studio software from sam
sung website/ the cd that came in with the phone.
BP has the Windows XP operating system on his pc.
BP has connected his phone to the pc with a USB data cable.
BP has security/anti-virus on his pc and has disabled it.
Helped BP to synch again. BP still encountered the same issue.
Transferred BP to Level 2 for further help.
-agent 321466
_____________________________________
BP has not downloaded the PC Studio software. Helped BP to download the software
from samsung.com.
Instructed BP to run the program after installing it and he will be given some i
nstructions including when to connect the phone to the pc using the USB data cab
le and after that he/she can transfer whatever it is that he/she wants from the
pc to the phone or vice-versa. The issue is solved.
=============================================================
VOICEMAIL
For assistance with voice mail,referred BP to Service Provider, to request for v
oicemail settings and activation.
=============================================================
NON-US PHONES/HANDSET
Informed BP that we only support US-made phones/handsets and gave BP the support
contact number of the country where his/her phone is manufactured for further h
elp.
=============================================================
Connecting the USB data cable AFTER installing the drivers.
You have to enable the USB Mass Storage profile on the phone in order for the co
mputer to recognize the device. In order to do so, you would:
From the stand-by screen, go to Menu
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1)
Now you are free to browse your phones file manager from your My Computer window
that should display as "Removable Disk"
=================================================================
How to transfer Pictures to my phone?
Select Menu
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1)
Once connection is established
Open My Computer and browse into removable storage drive
Copy .jpg files from PC to the DCIM\100SSMED folder
=================================================================
To transfer pictures from my phone to PC:
While in standby mode, press the Menu/OK button
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1)
Connect the USB cable to both the PC & handset
The handset display will show "Connected to PC Calls Disabled"
Either select "Open folder to view files" on the Removable Disk pop-up window or
Open My Computer and browse in the removable storage drive
Copy .jpg files from the DCIM\100SSMED folder, on the handset
Paste the .jpg files into desired location on the PC
Disconnect the USB cable from both the handset & PC
================================================================
To transfer MUSIC files from my PC to my phone:
While in standby mode, connect the Samsung USB cable, included with the phone, t
o both the phone and the PC
Press the Menu / OK button
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1). The phone display will now show Connected to PC and Calls
Disabled .
Select the new phone removable media drive, located on the PC taskbar
Cut or Copy the music files from the PC
Paste the music files into the phone Media folder
Disconnect the Samsung USB cable from both the phone and the PC
The handset will only support the audio playback of MP3, AAC or AACplus file typ
es. The video formats that are compatible are 3GP, 3GPPI, and AVI. These files s
hould be placed in to the Media folder using the USB Mass Storage browsing capab
ility.
If you get a call regarding this please consult your mentors for help.
================================================================================
==
If you encounter a BP asking what a "whisper mode" is, particularly for the A707
, it increases the microphone sensitivity, so that bp does not have to speak lou
der just to be heard by the person on the other line.
How to turn this on-During a call, press OPTIONS key and select WHISPER MODE on.

================================================================================
=
BP's Phone was LOST:
Advised BP to file a report to the local police.
Advised BP to contact SP to suspend or stop the service of the phone to protect
himself / herself against unauthorized use of the phone.
================================================================================
=
PHONES FOR THE BLINDS
---------------------
1. Cingular - SGH-p207
2. Sprint - SPH-a660
-a740
-a760
-a800 with speech dictation for SMS
-a840
3. Verizon - SCH-a650
================================================================================
=
This feature is part of the operating system of the phone and there are no confi
gurable options to disable it.
================================================================================
=======
Gave BP website for DST update http://www.microsoft.com/windowsmobile/downloads/
eula_daylightsavings_1033.mspx
===============================================================
BP cannot Transfer MP3 from PC to phone.
has pc studio from web.
bought originally from cingular.
win xp.
has phone hooked up to PC.
open pc studio. it's not connected.
changed usb connectivity to PC Studio. bluetooth is off. get back to idle scre
en.
it's "connected".
click "transfer files'.
bp found files. they're mp4.
MP3, WAV, MMF. SMAF, AAC, MIDI and WMA will work on the phone.
after getting the right format, click on it, click "to phone", click "music", cl
ick "ok".
could also use windows media player.
===========================================================
what to download for synching phone to PC.
samsungusa.com- click on 5th option for sw. click to download 3.1. finish downlo
ad and then restart computer. informed bp that he should restart the computer a
nd finish extraction of the sw. informed bp that he should run the program.
bp may call back for further assistance if neccessary.
============================================================
BP wants to synch with Exchange Server.
BP cannot install Roots Certificate.
Informed BP he would need to use File Explorer.
BP installed Certificate.
================================================================================
===
BP called in because any files in the memory card cannot be added in the playlis
t. When BP tried to add a particular song on the playlist the song was grayed ou
t, when BP goes to My Stuff BP can't go directly to folder.
Resolution:Told bp that he/she has to transfer the files to music folder to be r
econized by phone
================================================================================
=============================================================================
BP is trying to do the roaming update and does not have the companion CD with th
e modem drivers.
Resolution:We do not have those drivers, they are on the companion CD, referred
BP to SP
================================================================================
================================
To format a memory card, using a PC, follow the steps below:
1. Make sure both the PC and monitor are turned on
2. Right click the mouse on Start
3. Left click the mouse on Explore
4. Insert the memory card into the memory card adaptor
5. Insert the memory card adaptor into the memory card reader
6. Connect the memory card reader to the PC s USB port
7. You will see a new Removable Disk drive appear, this would be the memory c
ard
8. Right click the mouse on the new Removable Disk drive
9. Left click the mouse on Format
10. Left click the mouse on Start
11. Left click OK to start formatting the memory card

To format a memory card using the phone:

1. click on Menu
2. click on My Stuff/My Files (or MEMORY STATUS, DOWNLOADED MEDIA, memor
y card)
3. click on Storage Card
4. click on Format Memory Card
-folders will appear on memory card after the format
-My Music folder
-My Video folder
-My Pictures folder
================================================================================

TO TRANSFER MP3 FILES FROM PC TO MICRO SD OR MEMORY CARD

To transfer music to a microSD Memory Card follow the steps below:
 1. Insert the microSD memory card into the microSD memory card adapter, if nece
ssary
2. Insert the microSD memory card or microSD memory card adapter into an SD car
d reader. Card readers may vary. Follow the installation instructions included w
ith your card reader.
3. Open the My Computer folder and double click the icon for the microSD memor
y card reader drive to open that folder.
4. Create a folder called "My Music" inside the MicroSD memory card folder and
drag or download music files into that folder. Handset will play mp3, aac or aa
c+ file types.
5. Remove the microSD memory card from the microSD memory card read
================================================================================
==================================================================
BP trying to connect to PC Studio VIA BT.
Setting phone to PC Studio.
Trying to connect to desktop.
Windows XP.
Says its connecting.
"Phone did not respond."
"Ask on connection" is set on the other phone and that works.
Setting phone to "Ask on connection."
Says its connecting.
New hardware found, standard serial over bluetooth link.
Asking on phone
BP selected yes.
Phone connects via BT.

================================================================================
============
How to format SD CARD on a930 phone.
Press menu using navigation keys,highlight tools and settings
Pressmemory,then press card memory
Press right soft key for Options
Format Card is highlighted,press Ok
Highlight yes and press Ok to format micro sd card.
Card was formatted.
================================================================================
How to activate underscore option to A707?
Go to CREATE MESSAGES, then scroll it down
press left soft key for OPTIONS,
then select TEXT INPUT METHOD,
select SYMBOLS, and number 8 for underscore.
================================================================================
Here are some tips on how to use PC STUDIO ...
IF THE BP WANTS TO:
1. Use phone as a modem - click on NETWORKING WIZZARD icon,
right click mouse and select MANAGE INTERNET CONNECTION.
2. To create ringtones (mp3)- shorten or edit -click on SOUND EDITOR icon.
3. To transfer files - click on PHONE EXPLORER icon.
4. To manage contacts ( back up phonebook)- click on PHONE EDITOR icon.
5. To edit pictures - click on IMAGE EDITOR icon.
6. To create MMS or picture messages - click on MMS COMPOSER icon.
================================================================================
Answers to FAQs
PRL (Preferred Roaming List)
General Information
1. Why do I need to perform this update on my wireless phone?
2. What are the steps I need to take to complete this update?
3. What if the update fails to complete successfully?
4. What benefits will this update provide?
5. How often do I need to perform this update?
6. How much will this *228 call cost me?
7. When can I perform this update?
General Information
1. Why do I need to perform this update on my wireless phone?
By performing this update your phone will stay on the Verizon Wireless network a
nd/or digital service whenever possible. Also, for most price plans after 2/1/20
02 the phone roam indicator will turn off/on in accordance to the price plan you
have chosen.
2. What are the steps I need to take to complete this update?
The following are the steps you need to take to complete the update:
1. Power on your Verizon Wireless phone.
2. Dial *228 from your home digital coverage area, followed by the SEND
key.
3. When prompted, press option #2, to update your phones roaming capabil
ities (This process may take up to 2 minutes).
4. Once completed, a confirmation message will be played, and a message
will display on the phone screen.
3. What if the update fails to complete successfully?
If for some reason the update does not complete successfully, please try again a
t a later time. If the problem persists, your phone may not be capable of this u
pdate process.
4. What benefits will this update provide?
Benefits of this update may include:
Roaming indicator will reflect the price plan you have chosen (available on most
price plans after 2/1/2002).
5. How often do I need to perform this update?
This update should be performed every three months, and/or after changing price
plans.
6. How much will this *228 call cost me?
This call is offered FREE of airtime charges from Verizon Wireless.
7. When can I perform this update?
You may perform this update at your convenience. This FREE software update is av
ailable to you 24 hours a day, seven days a week!
================================================================================
===
Bluetooth Device for SGH-T429
Hands Free Car Kit HKT100BDEG/XAR
SBH100
WEP150
WEP170
WEP180
WEP200
WEP410
Scala500
==================================================-
"There's no point in living if you can't feel alive!"

Mizpah,
Daddy "A"
Ariel A. Barcarlos
Level 2 Agent / Samsung STA
Harte-Hanks l TELUS International Phils.
4F Market! Market!
Fort Bonifacio, Taguig City
Mobile: +63(906)5216930
E-Mail: Ariel Barcarlos/MAN/HarteHanksInc
E-Mail: daddyayie@hotmail.com
=================================================-
How Do I Delete Previously Rejected Phone Numbers On My SGH-a707?
To delete previously rejected phone numbers follow the steps below:
While in standby mode, press the left soft key for Menu
Select Settings
Select Call Settings (5)
Select All Calls (1)
Select Auto Reject (3)
Highlight Auto Reject List, using the navigation keys
Press the center navigation key to view the Auto Reject List
Highlight the phone number to delete, using the navigation keys
Press the left soft key for Options
Select Delete (4) to delete the phone number from the Auto Reject List
=================================================-
T-MOBILE ADDRESS BOOK ACCESS:
TAB supported handsets:
SGH-t629 Software version T629UVFL2
SGH-t409
SGH-t429
SGH-t219s
SGH-t729
All handsets moving forward will support TAB
T-Mobile Address Book troubleshooting and support is handled by T-Mobile.
The T-Mobile Address Book is a service being offered free of charge to T-Mobile
customers for them to be able to upload their contacts to the network server. Al
so known as Network Address Book, however T-Mobile is branding the service as T-
Mobile Address Book.
The T-Mobile Address Book, or TAB, allows the customer to change contacts online
, or choose which contacts are downloaded to the phone, or which contacts are on
ly stored on the T-Mobile server. The service also allows the ability to import
Outlook contacts after exporting them in CSV (Comma Separated Values) and upload
ing them to the server.
==================================================-
HOW TO GET THE MAC ADDRESS AND OTHER INFO FROM THE SCH-I760 PHONE:
With the slider open:
At the home screen press #4357*
With the slider closed:
At the home screen press the talk button
Press #4357*
This will bring you to the Device Information screen. Here you will be able to f
ind the following information:
PDA Version:
Browser Info:
Language:
Battery:
Bluetooth:
S/W Version:
MAC Address:
Wi-Fi
S/W Version:
MAC Address:
Phone Version:
Phone Number:
System ID:
Channel:
ESN:
PRL / ERI:
Technology:
Network:
Device Capabilities:
==========================================================================
BP can use mp3 as ringtone that he downloaded on the phone provided:
it has to be under 60secs
under 600kb
and at 128kbps only
==========================================================================
Verizon SCH-u740 No Wallpaper On Front LCD
The front LCD on the SCH-u740 phone will not show the selected wallpaper when se
t to display the clock in analog mode. In order to resolve this issue, please ha
ve the customer follow these steps:
Press 'Menu (OK)'
Choose 'Settings & Tools'
Choose 'Display Settings' (5)
Choose 'Clock Format' (7)
Choose 'Front Clock' (2)
Choose either 'Off', or 'Digital'
====================================================
To use SIM or PHONE MEMORY on a707, a717, a727
______________________________________________
>menu > setting > application > address book > view contacts from phone or sim m
emory > click left soft key to save the changes
====================================================
BP called in asking to be transferred to Level 3.
====================================================
How Do I Access My Verizon Wireless Voice Mail From An Alternate Phone?
To access the voicemail for your Verizon Wireless account from an alternate tele
phone,
Dial your cellphone's number
DURING your greeting to callers, press the pound (#) key.
Enter your passcode and press # again.
=============================
How Do I Access My T-Mobile Voice Mail From An Alternate Phone?
To access the voicemail for your T-Mobile account from an alternate telephone,
Dial your cellphone's number
DURING your greeting to callers, press the Star (*) key.
Enter your passcode and press # again.
=============================
How Do I Access My Sprint Voice Mail From An Alternate Phone?
To access the voicemail for your Sprint account from an alternate telephone,
Dial your cellphone's number
DURING the greeting to callers, press the pound (#) key.
Enter your 10 digit cellular phone number and press #
Enter your passcode and press # again.
=============================
How Do I Access My at&t Voice Mail From An Alternate Phone?
To access the voicemail for your at&t account from an alternate telephone,
Dial your cellphone's number
DURING your greeting to callers, press the Star (*) key.
Enter your passcode and press # again.
=====================================================
The calendar on the phone is showing March 4 but the day is Monday and it's not
the correct day. BP is asking how to fix the problem.
-informed BP that the problem is being looked into and as of right now there is
no current resolution. Advised BP to visit samsung.com from time to time for any
update with regards to his concerns. BP agreed.
=====================================================
Dear SIR:
I had a BP yesterday, 10 March 2008, with problems setting hisher calendar on th
e SGH-i607. His personal informations are below:
BP's name: Ronald Nass
BP Number: 109937921
Phone Number:6193414618
Phone Model:SGH-i607
email:rj001@san.rr.com
Concern: BP called in because of problem with setting the date on his phone.

Thank you for your assisstance.

Respecfully yours,
Ariel Barcarlos
Level 2 Agent, Samsung STA Manila
Ariel Barcarlos/MAN/HarteHanksInc,
IM daddyayie@hotmail.com
======================
Michele Fitzpatrick
Vice President Marketing Strategy and Product Development
Harte-Hanks, Inc.
777 Township Line Road, Yardley, PA 19067
Direct Line: 215-944-9688
Main Telephone Number: 215-750-6600
Cell: 215-595-3157
Fax: 215-944-9520
======================
Offered BP a HARD RESET for the BLACKJACK phone and informed BP that it will res
et the phone to the original factory default settings and all user data will be
permanently erased, including pictures, video, music, messages, contacts, and do
wnloaded applications stored on the phone memory. BP agreed to do the reset.
-Instructed BP to turn off the phone and remove the SIM card, and attached the b
attery again but don't turn on the phone
-instructed BP to press and hold the power button together with the "up" navigat
ional button
-the phone asked if BP wants to continue with the rebooth, if yes press 1
-instructed BP to press 1
-phone ask if BP wants to lose all data saved on the phone, press "Y" for yes or
"N" for no. BP said yes.
-Instructed BP to press "Y"
-the phone reboots by itself
-when the screen shows invalid SIM or Missing SIM, instructed BP to insert the S
IM card
-instructed BP to press DONE
-instructed BP to turn off the phone, insert the SIM card then turn the phone on
-the phone is reset
-the issue is solved
======================
Agent was not able to process RMA due to error ___________, submitted informatio
n to supervisor to be transmitted to Samsung. Advised BP to check e-mail within
2-3 days for the e-label.
======================
SGH-A867 ETERNITY
the phone has a volume issue. the ringtones and mp3 files are too loud when the
phone was adjusted using the code
*#197328640#8 1 3 3 which would change the decibels of the volume.
the code was obtained online, it's from a forum of people using a867 or people w
orking for AT&T and Samsung.
======================
SCH M810 "FINESSE SYNCING CALENDARS WITH OUTLOOK
-BP is ASKING HOW TO SYNCHRONIZE CALENDARS WITH HIS OUTLOOK PC , REFERRED BP TO
SPRINT FOR " SPRINT BUSINESS MANAGER SOFWARE" .
1. Under Settings > Mobile Sync
2. Refer to SP for Sprint Business Manager software.
======================
2006342356
2006336484
2006334672
2006326043
2006320322
2006315761
+++++++++++++++++++++++
ACCESSORY RMA PROCESS REMINDER
by Mary Conde last modified May 21, 2009 03:53 AM
ALL AGENTS PLEASE READ
When creating an accessory RMA please ensure to inform the customer of the follo
wing :
All accessories must have a POP in the box when they are sent in.
( Note: if accessory came in with the handset we will need a photocopy of phone
POP.)
POP must have:
o Name and address of business
o Date of purchase
o POP should be machine generated.
POP s must be mailed in with accessory, if they do not have the POP go ahead and s
et up the RMA and inform
the BP they have 30 days to mail the product in with the POP included in the box
. No Exceptions.
If the accessory was purchased directly from the Samsung Accessory Department an
d the item is not more than 30
days old, transfer the BP to the Accessory Sales Department to handle it directl
y.
For accessories, specially bluetooth headsets purchased separately. We require t
he BP to send in all the contents of the box.
(original box is optional ) like charger cord,cradles and instructional guide. T
his is because we will be replacing it, if accessory
cannot be repaired.
(Note: This should be verbally relayed to the customer, since automated IVR does
not give this information.)
==================================
-verified what BP has done:
> downloader tool already instaled
> Step 1: Microsoft ActiveSync V4.5 already installed
> Step 2: Samsung Modem Drivers was installed and verified under Device Manager
> Step 3: Verifying Modem Driver Build (BP has 4.40.7.0)
> Step 4: back up data was created
> Step 5: Begin Software Update Process (the window with the ID and KEY prompt a
ppeared and BP entered 5174 and 4678 respectively but the START button was graye
d out
==================================
T-Mobile SGH-t739 (Katalyst) Programming
Command String Resets
Command String resets are only to be used in circumstances where normal troubles
hooting steps do not appear to resolve the customer's issues. Please note that w
hen a reset code is used on a consumer's handset, they must be provided with the
 proper script for the reset as well as the explanation of the reset function be
fore attempting the procedure.
In the event that power is cycled during the reset process, do not interrupt pow
er to the phone by removing the battery or powering off the phone during the res
et process.
All resets are performed from the phone's idle screen.
* Full Reset: *2767*3855# (FULL)
o Erases Information, MS Contacts, Organizer, etc.. Removes Phone Lock
, Bluetooth (if available)
o Please be advised that the use of this reset will cause the loss of
all personal information entered into the phone's memory. Are you sure you want
to continue?
* Media Reset: *2767*63342# (Media)
o Erases Downloaded Ringers & Images
o Please be advised that the use of this reset will result in the loss
of any downloaded ringtones or images on your handset. Are you sure you want to
continue?
* Custom Reset: *2767*2878 (CUST)
o Removes Media Privacy Lock, Removes Phone Lock, Erases Bluetooth Inf
ormation (if available), MS Contacts, Organizer Info
o Please be advised that the use of this reset will cause the loss of
all personal information entered into the phone's memory. Are you sure you want
to continue?
* WAP Browser Reset *2767*927# (WAP)
o Removes Media Privacy Lock, Removes Phone Lock, Erases Bluetooth Inf
ormation (if available), MS Contacts, Organizer Info
o Please be advised that the use of this reset will cause the loss of
any internet favorites or history saved on your handset. Are you sure you want t
o continue?
* MMS Reset *2767*667# (MMS)
o Resets MMS Profile, Erases MMS Messages saved to handset.
o Please be advised that the use of this reset could result in the pos
sible loss of MMS messages that are stored in your phone's memory. Are you sure
you want to continue?
* Camera Reset *2767*226372# (Camera)
o Resets Camera Application, Erases Photos
o Please be advised that the use of this reset will result in the loss
of any photos taken with your phone's camera. Are you sure you want to continue
?
* NCK Removal Command (Unlock Code) #7465625*638*NCK#
o "Personalization Cancelled" displayed when successful. This will all
ow use of secondary provider's SIM. "NCK" is a random eight digit numeric number
based off of IMEI. This code is only to be provided to a service provider repre
sentative. "NCK" Will not, under any circumstances, be provided to a caller.
o This command is being provided in order to allow the customer the us
e of the phone with another provider. Please be advised that this can result in
a limit to the support available from Samsung as the phone's manufacturer. Are y
ou sure you want to continue?
=====================================
RNDIS Remote Network Driver Interface Specification
=====================================
SPRINT
loaner phone - no
reflash - corporate store only
ATT
loaner phone - no
reflash - no
VERIZON
loaner phone - provides loaner but depends on location
reflash - yes (all store)
TMOBILE
loaner phone - yes on a retail store but has a$50 fee.
reflash - no
ALLTEL
loaner phone - provides loaner but depends on location
reflash - yes (all store)
METRO PCS
loaner phone - no
reflash - yes (all store through metroflash)
US CELLULAR
loaner phone - yes through a corporate only
reflash - yes through a corporate only
HELIO by VIRGIN MOBILE
loaner phone - no
reflash - no
CRICKET
loaner phone - no
reflash - doesn't provide reflash but some retail store does.
TRUMPET MOBILE
loaner phone - no
reflash - no (trumpet has their own service center a customer can send
phone in for repair.)
===============================================
Bluetooth Profile for the ANDROID PHONE:
GAP - Generic Access Profile. It defines the parameter and it decreases the risk
of interoperability problems between different manufacturer's products.
SDAP - Service Discovery Application Profile. It describes how an application sh
ould use SDP to discover services on a remote device. Ex: pc, laptop, mobile pho
nes, pda, fax, printers, headsets.
>>> Basically, GAP identifies the profile of the bluetooth and SDAP identifies w
hich profile is available for the service to be recognized and be used for the b
luetooth.
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Sprint : How Do I Reset My SPH-M540 (Rant) Phone?

How Do I Reset My SPH-M540 (Rant) Phone?

1. From standby press the Menu/OK key
2. Select Settings (*)
3. Select More (7)
4. Select Security (12)
5. Enter User Lock Code
6. Select Erase/Reset (3)
7. Select Default Settings (0)
8. Select Yes (1) to confirm