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Being customer oriented, more quality Each individual feel free to have counseling and Area knowledge possesses paramount New Emergency Medical Dispatching
checks are implemented to meet client interactive session with Department Manager. significance in dispatching ambulances. To form is designed which contains more
expectations. Callers are timely dealt, by Command & Control staff feels free to clear out improvise the area knowledge of all caller and attendant information. More
positive initial greeting. Callers are always daily ambiguous issues. Stream line is given to Command & Control staff, daily 10 minutes filter checks are added to sort out delays
THE AMAN FOUNDATION

welcomed and assured that they have
reached to the right place. Our emergency
medical dispatchers are always ready to
handle rash, panic and dread calls and drive
MAND them to safe path of life.
accomplish daily goals effectively and efficiently.
Every individual is focused and monitored to
keep consistent and uniform outcomes.
session is conducted to update the new
city routes, key points, landmarks and area
analyses
in emergency. New form is easy to fill in a
very less time with greater information.
New form will help to optimize data
about party caller, close information
about incident places, shifting places,
calculation of delays in depth.

Data Analysts are initiating there

maximum efforts parallel to new form for
the close analysis of nature of
emergency, caller and attendant details.
All the efforts are being done for
anticipatory phase and attain the
maximum client expectations.
.
Command & Control is doing new practices to keep employees up Quality Management:
to date with service knowledge and command on product
Warning Sign of Heart Attack No of calls listened in the Week: 324
knowledge. No of times Problem in MPDS Detected: 12
Chest Discomfort: Overall code Efficiency Ratio = 96.29 %
Most heart attacks involve discomfort in the center of the chest that lasts more than a few CPR Performed = 3
minutes, or that goes away and comes back. It can feel like uncomfortable pressure, squeezing, Tried to Perform CPR = 1 (tried to initiate CPR but before
fullness or pain. Compressions could have been started Ambulance arrived)
Average Call Duration of Emergency Calls Listened: 3 minutes 30
Discomfort in other areas of the upper body: seconds
Symptoms can include pain or discomfort in one or both arms, the back, neck, jaw or stomach. Problem areas in Calls:
Address a continuing Problem and also created most of the problem
Shortness of breath:
this week.
With or without chest discomfort
Confusion found in EMDs regarding Chief complaint Selection when
Other Signs: patient in hospital.
May include breaking out in a cold sweat, nausea or lightheadedness.
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If these signs are present call 111-11-2626

Heart attack and stroke are life-and-death emergencies — every second counts. If you see or have
any of the listed symptoms, immediately call 111-11-2626 or your emergency response number.
WEEKLY ROUND UP
In house discussion and interactive sessions are conducted in Not all these signs occur in every heart attack or stroke. Sometimes they go away and return. If
each shift; every individual is schedule to present PRO QA some occur, get help fast! Today heart attack and stroke victims can benefit from new Alpha and omega level calls are limited of Bin
presentation to Manager Command & Control and entire shift. medications and treatments unavailable to patients in years past. For example, clot-busting drugs
After a brief presentation question and answer session continues Qasim Station from 8am-6pm due to busy
can stop some heart attacks and strokes in progress, reducing disability and saving lives. But to be
which helps to clear out ambiguity and discuss related scenarios effective, these drugs must be given relatively quickly after heart attack or stroke symptoms first hours
to improvise service quality. Each individuals shares there new appear. So again, don't delay — get help right away!
call experiences and make it a new learning forum for others. More about heart attack
Every individual is assigned to present different protocols every Total three CPR performed this week by
week. Some heart attacks are sudden and intense — the "movie heart attack," where no one doubts
what's happening. But most heart attacks start slowly, with mild pain or discomfort. Often people emergency medical dispatchers
According to quality analysts quality of calls have increase to affected aren't sure what's wrong and wait too long before getting help.
Immediately call 111-11-2626 so an ambulance (ideally with advanced life support) can be sent
7%.For the month of January emergency medical dispatchers
for you. As with men, women's most common heart attack symptom is chest pain or discomfort.
quality were evaluated to 87%.After these measures quality of But women are somewhat more likely than men to experience some of the other common
Command & control is seriously focusing in
Emergency Medical Dispatchers is raised to 94% from February 1st symptoms, particularly shortness of breath, nausea/vomiting, and back or jaw pain. Learn the GIS for the technological advancement and to
till present. signs, but remember this: Even if you're not sure it's a heart attack, have it checked out (tell a
doctor about your symptoms). Minutes matter! Fast action can save lives — maybe your own. develop analytical tools. Longitude and
Don’t wait more than five minutes to call 111-11-2626.Calling 111-11-2626 is almost always the
QUALITY EVALUATION fastest way to get lifesaving treatment. Emergency medical services (EMS) staff can begin latitude values of incident places are
treatment when they arrive — up to an hour sooner than if someone gets to the hospital by car.
90.00% EMS staffs are also trained to revive someone whose heart has stopped. Patients with chest pain captured in our GIS data base to maintain our
who arrive by ambulance usually receive faster treatment at the hospital, too. It is best to call
88.00% EMS for rapid transport to the emergency room.
map routes, landmarks, most repeated areas
86.00%
STATIONS EMERGENCIES LIFE THREATNING & SERIOUS CASES
84.00% MALIR 15 7
Navigation device is on testing phase for
82.00% BIN QASIM 25 11 Ambulance to decrease response time and
KORANGI 25 7
80.00%
GULBERG 28 12 making jobs effective and efficient
78.00% NORTH KARACHI 25 14
NORTH NAZIMABAD 22 10
76.00% Control room Ethics, EMD soft skills & call
SITE 4 2
74.00% CLIFTON 14 4 procedures document is designed and
Dec-10 Jan-11 Feb-11 BALDIA 8 5
P.E.C.H.S 4 1 distributed to EMDS for revising and
BEST CPR CASE OF THE WEEK improving job description
E.C number: 109476
Call Time: 1:23 AM Vehicles emergency route are monitored and
Chief Complaint: Heart Problem (Right now Vomiting and Chest Pain)
CPR Performed By: EMD Jawad
re checked from tracker reports to ensure
Total Call Duration: 15 Minutes best quality services and decrease response
Patient's Age: 70
Gender: Female time
Summary: Quality control section 2 is established for
The Call was received by EMD Jawad at around 1:23 AM in the night the initial chief complaint of the patient was heart problem and on questioning the caller told EMD Jawad that
right now patient is having Chest pain and vomiting on which EMD Jawad completed case entry during which it was know that patient was conscious and was also having breathing the evaluation of wireless communication
problem and that caller was not with patient and was standing just outside the home to receive the ambulance so EMD Jawad did the right thing and urged the caller to go to patient
and see if she is completely alert when caller went inside it was learned that patient was not alert so EMD Jawad tried to verify agonal breathing on which call was dropped , but
fortunately the caller called again on our emergency number and the call was again picked by EMD Jawad and he continued with the agonal check initially the caller reported that
the patient was breathing twice in 10 seconds so EMD Jawad remained online to maintain and monitor the patient condition and during that time the caller told him that the patient
have stopped breathing at which EMD Jawad immediately started the process of CPR via Compression first pathway and kept on motivating the caller, the compressions were
carried out for about 6 minutes.
This was a great effort and the caller was also very co-operative unfortunately despite all the effort by the EMD Jawad the caller was declared already expired when ambulance
arrived.

COMMAND & CONTROL