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Difference Between Quality Assurance And

Quality Control

February 2011

The summary of discussions at

Difference Between Quality Assurance And Quality Control

The summary of discussions at

February 2011

What is the difference between Quality Assurance • Quality Control is the process involved within
and Quality Control? the system to ensure job management, compe-
E tence and performance during the manufacturing
of the the product or service to ensure it meets the

quality plan as designed.
ISO 9000 Definitions 1
• Quality Control : “A part of quality management
focused on fulfilling quality requirements”.
• Quality Control
• Quality Assurance : “A part of quality manage-

ment focused on providing confidence that quality – What: The activities or techniques used to
requirements will be fulfilled.” achieve and maintain the product quality,
process and service.
us – How: Finding & eliminating causes of qual-
ity problems through tools & equipment so
that customer’s requirements are continu-
Other Definitions 2 ally met.
• Quality Assurance is defined as “All the planned • Quality Assurance
and systematic activities implemented within the
quality system that can be demonstrated to pro- – What: Prevention of quality problems
vide confidence that a product or service will ful- through planned and systematic activities in-
fill requirements for quality”. cluding documentation.

• Quality Control is defined as “The operational – How: Establish a good quality management
techniques and activities used to fulfill require- system and the assessment of its adequacy &
ments for quality”. conformance audit of the operation system
& the review of the system itself.

• Quality Assurance is fundamentally focused on • Quality Control just measures and determines
planning and documenting those processes to as-

the quality level of products or services. It is a

sure quality including things such as quality plans process itself.
and inspection and test plans
• Quality Assurance is a complete system to as-
• Quality Control on the other hand is the phys- sure the quality of products or services. It is not
ical verification that the product conforms to only a process, but a complete system including

these planned arrangements by inspection, mea- also control. It is a way of management.

surement etc
Every body doing his
best is not the answer.
It is first necessary E Quality Control Quality Assurance
that people know what Product Process
to do. ~Out of the • Quality Assurance is a system for evaluating
Reactive Pro-active
Crisis (W.Edwards performance, service, of the quality of a prod-
uct against a system,standard or specified require- Line Function Staff Function
ment for customers. Find the defects Prevent the defects

Walk through Quality Audit
ISO 9000:2005 Quality Management Systems - Fundamentals and
Vocabulary Testing Defining Process
Inspection Selection of tools
Checkpoint Review Trainings