SANJAY ROUTRAY

Plot No- 53, Sector-1, Saddu, Raipur- 492 007

Mob: +919039861242; Email: sanjayaroutray@gmail.com/gm@hotelshamrock.com

GENERAL MANAGER, WITH A SUCCESSFUL CAREER SPANNING 12 YEARS

 Objective: Seeking to steer quality operations as General Manager/ Unit Head/ Operations
Manager in the Hospitality, while integrating expertise and leadership skills that drives
organizational performance to world-class levels.

 Additional Excellence in: Proficient in upholding service standards and operational policies,
planning & implementing effective control measures to reduce costs. Excellent communication,
inter-personal, relationship management and problem solving skills.

CAREER SYNOPSIS

 Hands-on experience in Hotel Operations, Food & Beverages across India, Planning, Budget
Management, Training and Sales & Marketing.
 Recognized for reviving operations and cultivating long-term relationships with customers and strong
Boardroom presence.
 Adept at maintaining service standards and operational policies, planning & implementing effective
control measures to reduce running costs of the unit.
 Ace at assessing and implementing effective CRM solutions with an aim to improve customer
contentment and consequently customer loyalty, repeat and referral business.
 Ability to innovate, work around and implement in any complex environment, skills of restructuring &
re-engineering of business affaires for optimal use of resources.
 Dynamic change agent skilled in repositioning organizations to achieve operational & manufacturing
excellence.
 Utilizing excellent interpersonal skills and mentoring ability to motivate and instill drive for better
performance.
 Currently associated with Hotel Shamrock International, Raipur.

SELECT ACCOMPLISHMENTS

 Eminence of catering to The President of India ‘Dr. Abdul Kalam’ & Former PM, Sh. Atal Bihari
Vajpai on their visit to the state of Chhattisgarh.
 Caterer to Chief Minister of Chhattisgarh & all ruling Party Leaders on their visit to the state of
Chhattisgarh.
 Skilfully set up & opened well known Hotels & Multi Cuisine Restaurants from the scratch for:
Hotel Swosti Hotel Babylon International Pvt. Ltd
Hotel Swosti Plaza Ltd Babylon Inn Pvt. Ltd.
The Kenilworth Hotel Shamrock International

FUNCTIONAL SKILLS

 Project Launching  Turnaround Management  Quality Control

 Brand Building  Event Management  Team Management
 Sales & Marketing  Client Servicing  F & B Operations
 Operation &  Strategic Planning  Business Development
Administration  New Initiatives  Training & Development
 Startup Management

CAREER PROFILE

-HOTEL SHAMROCK INTERNATIONAL, RAIPUR-

(A Unit Of Shamrock Ventures Pvt Ltd)
General Manager (Jan 2010 to Date)
Responsibilities:

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  Driving sales efforts involving effective promotional activities, product awareness with high
potential clients for growth and profitability.

 Prepared and tracked sales & marketing budgets, overseeing the sales and marketing
operations, thereby achieving increased sales growth.
 Functioning within the monthly financial budget set by the top management.
 Gaining licenses and approvals from the state government pertaining to the pollution
aspect, fire safety, tourism - hotel’s registration, HT connectivity and other related utilities.
 Planning and ordering of operating supplies and equipment for House Keeping, F& B
Service, Finance, Front Office, and F & B Production.
 Managing business development activities and accountable for the top-line profitability and
increased sales growth Actively involved in concept planning of F&B and designing
subsequent menu.
 Leading, training & monitoring the performance of team members to ensure efficiency in
operations and meeting of individual & group targets.
 Handling HR and Administration and all its statutory compliances.

Achievements:
 Achieved highest ever Sale figure.
 Achieved Pre Opening Budget Sanctioned By Higher Management.
 Leading the Youngest Team.

-BABYLON GROUP OF HOTELS, BABYLON INN, RAIPUR-

Revenue Manager (Dec 2008 – Dec 2010)

Responsibilities:

 Developed menus in accordance with customer surveys, employing highest levels of

creativity, ingredient selection and portion control, with adherence to strict accounting
policies.
 Work directly with the General Manger to manage all activities of the property including
employees, maintenance, sales, and profit/loss controls.
 Set goals, motivate/ discipline employees; perform labor expense control, control of general
expenses and resolve guest related issues in accordance with the company goals.
 Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure
guest satisfaction, protect the financial aspects of the business and maintain the building.
 Direct and manage property operations to assure optimum performance and continual
improvement in the five Key Result Areas (guest service, employees, sales/marketing, property
appearance, and profit/financial control).
 Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling
and performance appraisals.
 Ensure that product quality standards are met in all areas of the hotel as it relates to the
appearance, levels of maintenance and cleanliness; establish and maintain preventative
maintenance programs to protect the physical assets of the hotel.
 Consistently deliver results that contribute to the mission and overall success of the hotel by
accomplishing performance objectives focused on business revenues, guest and associate
satisfaction and effectiveness and efficiencies.
 Oversee the guest service function to ensure corrective action is taken to resolve guest
complaints and ensure that superior guest service is delivered.
 Performed other duties and responsibilities as assigned.
 Handled inventory and vendor relations to ensure the timely and cost-effective purchasing
of food, beverages, liquor, beer and small wares.
 Oversaw employee relations encompassing staff recruitment, training and performance
evaluation of the employees.
 Entrusted with the General Administration activities and ensuring seamless operations of
the organization.
 Handled F&B Service, F&B Production, Marketing, Housekeeping and Front Office
Management.
 Directed diverse operations encompassing new unit set up, turnaround management &
growth.
 Provided impeccable customer service through constant monitoring of the operations.
 Reviewed & interpreted the market trends/ client feedback to attune the business strategies
as per the guest requirements & expectations.

Achievements:
 Designed Standard Operation Procedures and implemented it effectively.
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  Awarded Best Manager in the Hotel.

-HOTEL BABYLON INTERNATIONAL (BABYLON GROUP OF HOTELS.), RAIPUR-

Joined as Front Office Executive & Promoted to Front Office Manager (JUNE 2004 – DEC 2008)

Responsibilities:

 Managed the Reception team to ensure that our guests received exceptional service and want to
return.
 Ensured all guest requests were dealt with efficiently.
 Performed day to day running of Reception, ensuring check in and check outs ran smoothly and
to all Excellence Hotels standards.
 Ensured all billing procedures were followed correctly and accurately at all times.
 Ensured Early and Late Shift procedures were followed correctly and accurately at all times.
 Ensured all reservations were taken correctly to hotel and Excellent Hotel standards, and
inputted accurately.
 Maximized sales by ensuring whole team was aware of "Rate of the Day", and associated sales
targets.
 Answered hotel switchboard and ensured that all queries were actioned or passed onto the
relevant person in the Hotel.
 Responsible for ensuring the Night Auditor/Porter shifts were covered at all times.
 Performed training and management of the Reception and Nights team.
 Developed & implemented SOP's for every function and maintained strict adherence at all
times.
 Strategically planned & organized festivals at the hotel ensuring increased business growth
& profitability.
 Met or exceeded all goals for food and operational cost control.
 Channelized operations of 9 F& B Outlets including 4 banquet halls with a view to achieve
business objectives.
 Developed menus in accordance with customer surveys, employing highest levels of
creativity, ingredient selection and portion control, with adherence to strict accounting
policies.
 Scheduled team assignments to achieve the pre set goals within time, quality & cost
parameters.
 Scheduling team assignments to achieve the pre set goals within time, quality & cost
parameters.

Achievements:
 Instrumental in organizing food festivals and one day events with F&B Department leading
to substantial increase in sales & profits.
 Achieved recognition & appreciation in sales optimization of all outlets.
 Demonstrated abilities in generating 60% of the business through referrals from the clients
who had discovered good quality and great customer service at the Hotel.
 Awarded with Best Employee of the Month 2001 in Front Office Department. Hotel Swosti.
 Awarded with Best Employee of the Year 2002 in Front Office Department, Hotel Swosti Plaza
 Best Salesman Award for Hotel Babylon in 2004
 N.C.C B Certificate.

PREVIOUS EMPLOYMENTS

 Hotel Shanti, Angul, General Manager (Mar 2002 – Mar 2003)

 Hotel Kenilworth, Bhubaneswar, as Front Office Executive (Apr 2001 – Mar 2002)
 Hotel Swosti, Six Months IndustrialTraining (May 1997 – Oct 1997)

ACADEMICS

 Diploma in Hotel Management, Institute of Hotel Management, Bhubaneswar (1999)

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 MBA from National Institute of Management, Indore with dual Specialization in Sales &
Marketing & Human Resource Management.

 Graduation in Economics Honours from Utkal University, Orissa.

 Master in Industrial Economics (Equivalent to MBA with Specialization in International

Trade) from Utkal University, Orissa.
 Advanced Diploma in Software Management from Utkal Computer Service, Orissa.

 Diploma in Software Management from National institute of Science & Technology, Berhampur,
Orissa.

 Diploma in Computer Hardware.

PERSONAL DETAILS

 Date of Birth: 11 June 1978

 Fluent in English, Hindi and Oriya

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