Professional Documents
Culture Documents
April 2011
Provided by
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b a l E-Co rt 2011
Glo epo
ery R
Deliv
April 2011
Publication Date
April 2011
Language
English
Format
PDF & PowerPoint
Number of Pages/Charts
85
Covered Countries
USA, Canada, Brazil, UK, France, Spain, Italy, Netherlands, Belgium, Germany, Austria, Switzerland,
Sweden, Norway, Finland, Denmark, Russia, Poland, Turkey, Japan, South Korea, China
Price
Single User License: € 2,950 (excl. VAT)
Site License: € 5,900 (excl. VAT)
Global Site License: € 8,850 (excl. VAT)
Key Findings
Covering Facts and Trends about Deliveries within E-Commerce for 22 Countries
• In the US, more and more traditional retailers are seeking to compete with the efficiency and shipping speed
of online merchants such as Amazon.com.
• French E-Commerce player 3 Suisses invested into the modernization of its logistics activities, while the
company already offers 24-hour delivery.
• In Germany, major logistics companies within E-Commerce are Deutsche Post / DHL, DPD, GLS, Hermes
and UPS.
• The bottleneck of China‘s E-Commerce industry seems to be logistics, with a growth of +30% year-on-year
in terms of packages delivered, lagging far behind the growth of the online shopping market.
• In Brazil, an increasing number of logistics companies, such as Total Express, Correios and Tegma, are
investing into E-Commerce delivery.
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Table of Contents (1 of 2)
1. NORTH AMERICA 3. WESTERN EUROPE
USA UK
• Major Retailers Online Delivery Performance as • Detailed Facts on Online offered Delivery Options,
Competitive Advantage, 2010 including Number of Delivery Options, Possibility of
Delivery Date Selection
• Survey on most efficient Delivery Options and
Offering for increasing Online Sales, 2010 • Detailed Facts on Online Delivery Costs, including
Delivery Costs 2006-2009, Extra Costs for Express
• Preferred Delivery Destination of Online Shoppers, Delivery
in %, 2010
• Detailed Facts on Online Delivery Flexibility,
• Assessment of the Free-Shipping Day during including In-Store Delivery
Holiday E-Commerce Sales in 2010
• Detailed Information on Online Delivery
• Share of Free Shipping Orders during Holiday Information Services, 2009, including Tracking
E-Commerce Sales, in %, 2010 Options
• New Delivery Concept of Amazon, 2011 • Detailed Information on Online Delivery
Performance, including Duration of Delivery,
• Ecological Shipping Service of Amazon, 2010 Delivery within promised Time Frame
• International Delivery of GAP, 2010 • Free Delivery Service of Amazon UK
• Shipping Strategy of Macy’s, 2011
• Shipping Strategy of Sears, 2010
France
• Store-Pickup Program of American Apparel, 2010
• Distribution Strategy of Borders, 2011 • Most important Delivery Options and Features of
Online Orders, in %, 2008
• Delivery Cooperation of BrandsMart, 2010
• Logistics Investments of 3 Suisses, 2011
• Free Shipping Program of ShopRunner, 2010
• E-Commerce Activities of TNT Express and Adrexo
Colis, 2010
Canada Spain
Table of Contents (2 of 2)
4. CENTRAL EUROPE 6. EASTERN EUROPE
Germany Russia
• Expectations for Delivery Time of Distance Selling, • Used Delivery Services of B2C E-Commerce
incl. E-Commerce, in %, 2009 Orders, in %, 2009-2010
Norway
China
• Expectations for Delivery Time of Distance Selling, • Warehouse and Logistics Plans of Alibaba, 2011
incl. E-Commerce, in %, 2009
• Strategic Delivery Agreement of Alibaba, 2010
Denmark • New Distribution Center of Alibaba (Taobao), 2011
• Logistics Investments of 360buy.com, 2011
• Online Delivery Methods used, in %, Q3 2010
• Logistics and Delivery Activities of Dangdang.com,
• Satisfaction with online Delivery Services, in %, 2011
Q3 2010
• Cooperation of UPS and AliExpress, 2010
• Expectations for Delivery Time of Distance Selling,
incl. E-Commerce, in %, 2009 • New Service for eBay Sellers of Webgistix, 2010
Samples
45
Door-to-door
87.0 92.1 +5.1
delivery services
73
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