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Keep your corporate knowledge in one spot

Corporate knowledge usually diffused among papers, emails, files on server drives, and
people’s thoughts. It is so hard to collect it together when necessary.

While corporate knowledge management offers a new way of thinking about data
organization, its fundamental unit is still a document — and those documents need to be
organized, allocated, shared and improved as they proliferate. That’s where
KnowledgeBase Manager Pro comes in.
What are benefits of knowledge management systems
usage?
All employees learn lessons from somebody else’s mistakes and take advantages of each
other’s attainments. New and existing employees acquire job knowledge faster, reducing
training time and providing higher job quality.

Corporate knowledge management systems allow employees and departments work more
efficiently, avoiding re-inventing the wheel, reducing redundant work.
What do you lack in your current Knowledge
Management System?
• Weak structure
• Hard to search
• Infinite gaps between similar documents
• Different types of content on a single topic are located separately

How can you motivate staff to accumulate and keep


knowledge in a single place?
Easy-to-use user interface, fast ajax’ed software engine, accessible knowledge
management tools urge staff on adding of new documents.

Starting from the moment when KnowledgeBase Manager Pro becomes centralized
storage of knowledge, everybody contribute to knowledge base development.

Knowledge Base Manager Pro advantages:

• Structured knowledge base


• Fully searchable
• Related knowledge is nicely organized
• Documents with integrated rich content

Structured knowledge base

Knowledge Base Manager Pro features flexible category structure. It is easy to move
categories within the tree by drag-n-dropping. Documents are not hardly linked with
categories, you can reassign them at any moment or even assign document to several
categories simultaneously. Flexible category and document access permissions scheme
allows distribution of access rights between users.

Fully searchable

Search is enabled in both public and admin area. It is possible to search by any given set
of custom fields. Advanced search helps to fine-tune and refine search results by
providing additional depth – search in given categories, by certain parameters, by certain
logic (All words, Any word, Exact phrase) etc.

Related knowledge is nicely organized

Knowledge Base Manager Pro features automated and manual linking of related articles.
Articles with integrated rich content

Multiple files can be attached to knowledgebase documents. It is simple to upload and


embed images, flash, and video on document page. Media files can be shared between
articles or associated with some article only.

Knowledge is something that comes from information processed by using data. It


includes experience, values, insights, and contextual information and helps in evaluation
and incorporation of new experiences and creation of new knowledge. Knowledge
originates from, and is applied by knowledge workers who are involved in a particular
job or task. People use their knowledge in making decisions as well as many other
actions. In the last few years, many organizations realize they own a vast amount of
knowledge and that this knowledge needs to be managed in order to be useful. Davenport
and Prusak (1998) defined knowledge as a “fluid mixture of experience, values,
contextual information, and expert insight that provides a framework for evaluating and
incorporating new experiences and information”. They argue that knowledge originates
and is applied in the minds of people. In organizations, it becomes embedded in
documents and repositories, in organizational routines, in processes, practices, and
norms. There is a slightly different definition given by Alavi and Leidner (1999). They
see knowledge as a “justified personal belief that increases an individual’s capacity to
take action”. The difference between information and knowledge for this case study
could be discussed as shown as in Table 1.

Table 1: The Difference Between Information And Knowledge

Information Knowledge
Processed data Actionable information
Simply gives us facts Allows making predictions, casual associations, or predictive
decisions
Clear, crisp, structured and simplistic Muddy, fuzzy, partly unstructured
Easily expressed in written form Intuitive, hard to communicate, and difficult to express in words
and illustration
Obtained by condensing, correcting, Lies in connections, conversations between people, experienced-
contextualizing, and calculating data based intuition, and people’s ability to compare situations,
problems and solutions
Devoid of owner dependencies Depends on the owner

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