MODULE: QUALITY CONCEPTS

All Multiple Question Carry two Mark,

1. We have a sample of EETs pulse-rate with a mean of 80 and standard deviation of
6 beats pre minutes. How would you describe the pulse rate of an EET who
recorded 98 beats per minutes in terms of mean and standard deviation.
a. 3 SD above mean
b. 2 SD above mean
c. 1 SD above mean
d. None of the above
e. It could be anything
2. About what percentage of the observation in a normal distribution will have
values grater than 1 SD above the mean.
a. 32
b. 36
c. 50
d. More then 50
3. A normal distribution is represented by ‘ the process mean’ and ----standerd
deviation-----------------
4. The defect level in a process without ‘mean shifted’ for 6 sigma level operation is
-------3.4 defect per million-------------------------
5. The defect level in a process with ‘mean shifted’ for 6 sigma level operation is
--------------------------------
6. When the mean shifted,
a. It increases the defect level
b. It reduces the defect level.
c. Can be anything, depending upon the situation
7. How much “shifting of mean” is allowed, while doing six sigma calculation and
data processing ?
a. + 1.57 SD
b. +1.0 SD
c. + 2.0
d. + 1.5 SD
e. Depends on the particular process for which calculation is being done
8. Define the process capability Index
Process Capability Index is used to find out how well the process is centered within
the specification limits.It is
denoted by Cpk.
Cpk = Cp(1-K)
Where,
Cp = Process Capability
K = 2(Design Target - Process Average) / (USL - LSL)
Design target is the actual specification targetted without +/- allowance
9. What is the difference of Cp and Cpk?
d

10. What is the process capability index for a three and six sigma level of operation ?
a. 1 and 2
 b. 1.5 and 2.5
c. 3 and 4
d. None of the above
11. You asked your design and engineering staffs to see how there products are
manufactured in the factory. In this case, you are implementing the concept of:
a. PDCA/SDCA
b. Quality first
c. Next process is customer
d. Speaks with data
12. Three Ks (3K) are Japanese words referring to conventional perception of work
place Kiken- dangerous, Kitanai –dirty and Kitsui-stressful. To change these
perception, we should first implement :
a. 6 sigma
b. 5S
c. 3 MUs
d. SQC
13. When you finally agree upon our main problem, the team leader draw a diagram
to further discussed the cause of our problem. The diagram mentioned here is :
a. Pareto
b. Fault tree
c. Scatter
d. Fish bone
14. Which of the following is not a QC Tool ?
a. Pareto chart
b. Check sheet
c. Scatter diagram
d. Force-field analysis
e. Brain storming analysis
15. Improvement ideas from individuals in generally channeled through :
a. Quality control
b. KAIZEN work-shop
c. Small-group activity
d. Suggestion systems
16. In one of our Gemba-KAIZEN workshop, we were able to shorten the length of
conveyor belt by 60%. This case is commonly associated to the elimination of
muda of :
a. Waiting
b. Motion
c. Rework
d. Transportation
17. Before you are reckoned as capable to manage QCD ( Quality, Cost, Delivery ) of
your company, you have to manage your GEMBA effectively. This principle is
in line with KAIZEN concept of :
a. Speak with data
b. Process versus result
c. Quality first
 d. Market-in
18. Which of the following is a QC tool :
a. Histogram
b. Brain writing
c. 5W, 1H
d. Process-Model sheet
19. What does DMAIC stands for :

20. What is KAIZEN

a. Gradual
b. Order
c. Gradual, orderly and continues improvement
d. Continues
21. The search for industry best practices that lead to superior performance is called,
a. Bench marking
b. Business process reengineering
c. Market search
d. Kaizen
22. Control limits on a Shewhart control charts corresponds to
a. 2 sigma limits
b. 3 sigma limits
c. 4 sigma limits
d. 6 sigma limits
23. When a company moves from 3-sigma quality level to 4 and 5 sigma quality
levels, they tend to
a. Spend more money on prevention costs
b. Spends less money on appraisal cost
c. Spend less money on failure cost
d. All of the above
24. What is PDCA ? (write the extended from ) PLAN DO CHECK ACT
25. What is RPN (write the extended from ) RISK PRIORITY NUMBER

Answer any 10 question

1. Show how PDCA and DMAIC is related to each other graphically ? (5marks)
2. What is 5 S Programme, define each S and give heir meanings ? (5marks)
3. How many types of check – sheets are there; give their names ? (5marks)
4. What is FMEA ? (5marks)
5. Write in ordered of importance, the Six Sigma Organization structure: the
champion, green belt, master black belt and black belt ? (5marks)
6. Show graphically the kaizen Grid (Innovation, Kaizen, Maintenance) ?
(5marks)
7. Complete the definition of Quality (5marks)
Quality means Meeting Requirement of
 And Customers at a cost every
time the time.
8. Define & explain the meaning of QCDS ? (5marks)
a. Q
b. C
c D
d. S
9. Define KAIZEN (5marks)
10. SIX SIGMA = ---------------------DPMO (5marks)
11. Define MUDA (5marks)
12. Explain any four kinds of MUDAs (5marks)
01.------------------------------------------------
02------------------------------------------------
03-------------------------------------------------
04-------------------------------------------------
13. Define 3 elements of Cost of Quality (5marks)
14. Define & draw steps of Problem Solving Process (5marks)

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