Charles H.

Kroll, CSM, PMP, ITIL-F

210-837-9582 • Charles.H.Kroll@gmail.com
Dynamic Project Management Professional with proven ability in project leadership, resource management and customer
relations specializing in Project Management, Project Management Office and Project Recovery.
A solid Project Management track record of experience and success in …
Science of Project Management
Development, implementation, monitor and control Work Breakdown Structure (WBS), Estimate to Completion (ETC),
Estimate at Completion (EAC), Resource Loaded Network (RLN)
Forecasting, tracking to plan and reporting Project/Contract Cash Flow, Risk Management and Profitability to
Executive leadership
Leading projects to successful completion using Waterfall, Spiral or Agile/SCRUM methodologies.
Art of Project Management
Developed processes and procedures to guide projects to CMMI Level 5 certification
Tasked with Hire, Fire, Performance Evaluation and Motivation of diverse teams
Guided the development of detailed Program Management Plans, including Risk and Issues Management, Quality
Management, Change Management, Document Management, Configuration Control Management, Communications
Management, Process Improvement, Test Management, and Resource and Training Management
CAREER HISTORY
Program Director, Kforce Government Solutions, Veterans Affairs Business Unit, Austin TX. 04/2010 to 03/2011
Accomplished business professional with a background of successfully; managing change on a global scale,
implementing mission critical systems, managing strong effective teams and conducting daily operation and financial
reviews with Executive staff. Highly competent Program Director with 25+ year experience planning, staffing, executing
and managing highly complex technology solutions.
Program Director/Operations Manager for Veteran Affairs Business Unit including Financial Service Center (FSC) and
Austin Information Technology Center (AITC)
Grew the Business Unit from 106 to 129 resources
Increased IT/PMO sector profitability from near-zero to sustainable levels
Adapted Agile/SCRUM Methodology to VA's PMAS/ProPath development methodology
Reversed client perception of contract labor force from predatory to partnering team members
Sr. Program Manager, SAIC, Robins BTS, Robins AFB, GA 10/2006 to 04/2010
Led team of 36 contract/sub-contract resources in installation, maintenance, and support of Base Telcom System for
26k user base on Robins AFB
Accepted and completed government backlog of 485 Work Orders in addition to 4,400+ current Work Orders. Raised
SLA response rate from 33% (2 months) to 99% (3 days)
Responsible for developing, reporting, and correcting program performance metrics
Developed, Delivered, and Trained the Quality Control Plan and Security Plan
Responsible for timely delivery of Monthly Performance Plan and Lessons Learned
Proposal Resource, SAIC, EESOH-MIS (50M) & AFSAS (5.7M), McLean, VA. 05/2006 to 10/2006
Prepared staffing organization approach
Developed Basis of Estimate for Cost/Pricing Volume of proposals
Developed Program Management approach section
Developed WBS, RLN, and QRAM in support of proposal projects
Program Manager, SAIC, Pfizer Global Research and Development, Groton, Connecticut 11/2005 to 05/2006
Led team of contract resources (25 locally based) in retiring 65+ applications from service off various architecture
platforms
Led team of contract resources (45 dispersed) in migrating 93 applications from older architecture to advanced,
standardized Technical and Reference Architecture platforms
Project Manager, SAIC, Air Force Safety Center, Kirtland Air Force Base, Albuquerque, NM 11/2003 to 10/2006
Led team of resources in creating, maintaining the AFSAS mishap repository JAVA/J2ee Web-based application
Directed team in implementation of Agile/SCRUM development methodology in CMMi Level 3 environment
Reported project progress and health via monthly Internal Project Review (IPR) presentations to Government peers,
Government project stakeholders and SAIC Executive Leadership
Senior Project Consultant, Aetea Information Technologies, Capital One, Richmond, VA 03/2003 to 06/2003
Successfully recovered the $1.3M GTX project from Red/Yellow status in the Feasibility/Definition phases to Green by
the end of the Construction phase within budget and schedule
 Led team to conform to Capital One’s Solutions Delivery Methodology (SDM) 1.2
Chief Training Officer, Unique Security, Richardson, Texas 04/2002 to 03/2003
Tasked with trouble shooting and salvaging endangered accounts
Implemented policies, procedures and training of 40+ resources and successfully salvaged the company’s largest
($20M/year) and longest (22+ years) account
Project Manager/Technical Team Leader/Senior Business Systems Analyst, Sprint, Irving, TX 07/1994 to 03/2002
Lead member of team assigned to develop, implement and manage the infrastructure for Sprint’s Vendor Alliance
Management Project Management Office with an annual budget of $110 million. Developed, implemented and trained
the IT Infrastructure Processes to executives, managers and staff of nearly 200 Sub-Contractors at diverse locations
Developed and implemented Earned Value Management System. Familiar with ANSI.EIA 748-98A EVMS Guidelines
Senior Systems Engineer/Business Systems Analyst, Dallas Systems Corporation, Dallas, TX 1990 to 1994
Project Manager responsible for conversion to metric system, customization and installation of Distribution
Center/Warehouse Inventory Control software at two Australian customer sites
Systems Engineer, Electronic Data Systems, Plano, TX 1986 to 1990
Performed maintenance enhancements and testing of the CHAMPUS Medicaid account
Developed division wide Project Management System Tracking Database for internal use by Administrative Assistants
Implemented the Commercial Drivers License Information System (CDLIS) from customer requirements gathering to
construction, testing and implementation
Implemented the Connecticut Title XIX Medicaid Management and Reporting System
EDUCATION and ATTRIBUTES
B.S. Business Administration, Major-Finance, Minor-Accounting, Economics and Computer Science, Utah State
University, 1985
Masters Certificate Project Management, George Washington University; 1999
Project Management Professional Project Management Institute, 2000, current through Dec 2012
Certified SCRUM Master in Agile/SCRUM development methodology, Feb 2004
ITIL v3 Foundation Certification, Feb 2009
CLEARANCE Current, active DoD Secret clearance. Clean, clear background if further clearance is required.