MARIA ELENA FAITH B.

PASCUA
San Vicente, Baguio City
0921-6653191
coldsummer_08@yahoo.com

OBJECTIVE: To render service to this growing company and to enhance my skills and
capabilities to become more professional.

EDUCATIONAL BACKGROUND:

BACHELOR OF ARTS IN ENGLISH STUDIES

Major in Communication Arts
Mariano Marcos State University (Batac Campus)
Batac City, Ilocos Norte
June 2004- April 2008

PAOAY LAKE NATIONAL HIGH SCHOOL

Paoay, Ilocos Norte
June 2000-April 2004

PAOAY CENTRAL ELEMENTARY SCHOOL

Paoay, Ilocos Norte
June 1994-April 2000

SIGNIFANT COURSEWORK: Broadcasting, Argumentation and Debate, Speech

Improvement, Radio/TV Programming and Layout, Radio Production, Multimedia, On-the-Job
Training (Print media and TV program production), Magazine/Graphic Designing

SUMMARY OF QUALIFICATION:
• Computer and Internet literate.
• Good verbal and written communication skills.
• Ability in public speaking, debating, writing news, essays, and short stories.
• Outstanding training in the field of media.
• Hardworking and enthusiastic, quick to learn and has a high sense of responsibility.
• Able to multi-task well and firmly believe in, “It pays to work hard.”
• Worked as a technical support representative for 2 years and being the top performing agent
and team for one and a half years.
• Has a very satisfactory customer service.
WORK EXPERIENCE/TRAINING

 SITEL BAGUIO-PHILIPPINES
AT&T Account – Customer Care Associate (Technical Support)
Loakan Road, Baguio City
October 28, 2008 to December 2010
 Troubleshoot internet connection problems and issues.

 Junior Programmer (Trainee)

Radio Philippine Network (RPN 9)
Diliman, Quezon City, May 2007
 Responsible for the programs and advertisements scheduling
 Assisted in the scheduling of programs in the network.

 News Writer and Field Reporter (Trainee)

Sunstar Dailies
Baguio City, April 2007
 Gather and write news for people within the Northern Philippines
 Joined the ‘Writing on the Elections,’ a training-workshop for the journalists

 “Writing on the Elections”

Baguio City, April 17, 2007`
 an election-reporting training-workshop for journalist

 Iluko Creative Writing Seminar-Workshop

Mariano Marcos State University (Laoag Campus)
Laoag City, January 22, 2006
 a seminar-workshop centered on writing of Iluko literary pieces

REFERENCES

ROEL REQUIERO
Supervisor, AT&T Account
Sitel Baguio - Philippines

EDITHA B. VALDEZ
Professor, English Department
Mariano Marcos State University

MEE JAY DOMINGO

Instructor, English Department
Mariano Marcos State University