ANAND TALREJA

Resident no: +91-22-28600200 Mobile: +91 9820720648,

Email: anandtalreja@msn.com ; andychop@live.in

OBJECTIVE:

To act as a catalyst to the success of the organization and to keep an open mind so as to
facilitate continuous learning and play a participative role in helping the organization
achieve its goals & improving its core competency.

Professional Synopsis
 A professional with over 12 years of rich banking experience in the areas of
International Funds Transfers, Department & Process Migration, Customer Service,
Domestic Account Services, Investigation, Nostro reconciliation, System Testing &
Implementation in the Banking domain.
 Worked with CITI Bank as Manager
 Well versed with Web-based Payment, Funds Transfer applications, and Forex Margin
Trading Applications in the Banking domain.
 An effective leader with proven abilities in leading teams during the project phase,
training & guiding team members and enabling knowledge sharing among them.

Key Responsibilities
 Active participation in significant new business opportunities to demonstrate
functional capability.
 Capacity and Resource management to support day-to-day business requirements.
 Ensure all transactions are processed correctly and in a timely fashion through
S.W.I.F.T.
 Constantly review straight through processing (STP) to identify opportunities for
development and automation.
 Relationship management with the clients.
 Participation in Risk consultancy assignments.
 Preparation of Budget.
 Provide leadership and build team to support growth by attracting the best talent
available and drive them to achieve goals as set up in parlance to meet both the
organization and client goals.
 Designing, monitoring and measuring key metrics of the unit.

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 October 2010 – February 2011 – CITI Bank - Mumbai

Worked as Manager in Payments & Cash Management division – Remittances.

Operational Responsibilities:

o Ensure all trades booked adhere to applicable regulations and compliance standards and
client accounts are up to date and correct.

o Analyze, investigate and action outstanding operational issues and ensure quality service
and effective operations support to internal and external clients.

o Develop/maintain back office procedures manual in order to maintain clear

communication of operational procedures to all stake holders including staff.

o Contribute to design/implementation of new operations controls and systems in order to

improve back office control processes and improve the speed and reliability of
information.

o Solicit feedback from auditors to identify weaknesses in the operations office and work to
address such weaknesses.

o Ensure all regulatory reports are prepared accurately and submitted on time.

o Team Leadership: Lead and manage the performance of operations staff creating a team
environment where people are clear about what is expected of them and have the
performance feedback they need to continuously improve their performance; Manage the
recruitment, selection and ongoing training and development of operations staff.

Reporting Structure

Reporting to: Vice President – Cash Management Global Payments.

Direct Reports: 7

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 June 2007 – October 2010 - HSBC Bank - Mumbai

October 2008 – October 2010.

Worked as Manager in Payments & Cash Management division – Remittances.

Operational Responsibilities:

 The main responsibility is to manage and control the daily operations of the unit in order to
achieve a high level of efficiency and customer service, to ensure all the remittances are
being processed within the specified turn around time & as per S.W.I.F.T standards and also
adhering to the guidelines set by the local regulators Reserve Bank of India (RBI).

 To manage escalations or queries of the customers on any of the processing related matter.
To co- ordinate with the product team or with the respective Relation ship managers to
provide the better solution to the customers.
 Maintain internal control standards, including the timely implementation of internal and
external audit points together with any issues raised by external regulators
 Preparation of Monthly Business Letters for reporting to India Business Head.
 To ensure Operational efficiency by the Team member and operate at 6-sigma level.

Quality Management and Product Development:

 Training & Supervision for new joinees: Regularly update the various product process
notes & train the team to have a steeper learning curve.
 Self Assessments: Regularly review internal control and regulatory requirements and self-
test results to ensure that effective controls are in place.
 Performance appraisal: Monitoring of Individual Performance of team members so as to
improve the performance and ensuring of personal growth and development and to conduct
self-assessments review of individuals as per company policies.
 STP: Constantly review Straight through Processing (STP) for Outward remittances to
identify opportunities for development and automation.
 Process Improvements: Conceptualizing and implementation new processes resulting into
smooth, profitable operations and effective process controls.

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June 2007 till September 2008.

Designated as Manager in Payments & Cash Management division – Customer Services &
Investigations.

 The department handles queries received thru various channels e.g SWIFT, Phone banking,
Letters, other internal system channels from customers, FII clients and Bank globally for their
accounts & payments for various products i.e. Foreign and Local currency Funds Transfer
(Outwards & Inwards), Cashier Order & Demand Draft, Foreign Cheque collections, Nostro
reconciliation, RTGS.

 Monitoring & supervising of escalations of the customers on any of the processing related
matter. To co- ordinate with the product team or with the respective Relation ship managers
to provide the better solution to the customers.

 Serving as one-point contact for operational issues for a set of high value customers.

 Investigation of cases pertaining for the various products in co-ordination with various
counter parts in India and Globally.

 A high level of communication / coordination skills required as an interface between internal

departments domestically, regionally and globally in responding to queries from customers

Achievements during HSBC:

 Awarded for successfully implementing Straight through Processing of foreign currency

outward remittances for India operations with significant raise in STP rate and huge save in
amount paid as charges for sending Non-STP remittances globally.
 Successfully implemented MIS module for Investigation department.
 Streamlined procedures to achieve minimal Unit Processing Time for outward product this
has increased efficiency and productivity of the unit for processing outward remittances from
48 hrs to same day processing
 Successfully implemented Quality tools in outward remittances which lead to better control
and smooth functioning of process.
 Successfully implemented a MIS and recovery module to recovery charges from overseas
clients for inward remittances which lead to huge gain for business.
 Successfully tested and implemented of PEGA application for Investigation dept.

Reporting Structure

Reporting to: Vice President – Cash Management Global Payments.

Direct Reports: 10

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 Dec 1999 till May 2007 - Citigroup Global Services Ltd

Worked as a Deputy Manager in Cash Management. Heading Global Remittances operations that
cater to Customers of United States, United Kingdom, United Arab Emirates and India.

Period from October 2006 – May 2007

Key Operational & Functional Responsibilities:

 Projects: End to end management of projects from product conceptualization and

visualization to technology mapping and final execution of projects.

 Managing Multiple Projects viz, Web-based Payments, Clearing, Funds Transfer, Money
Market, Loan & Deposits across the bandwidth of the cash domain.

 Ensure that the regulatory and compliance requirement are adhered.

 Interacting with the Business unit and technology team for preparation of business
requirement development & testing of product processor.

 Creating test plans, test cases and test scripts/procedures for carrying out unit / integration /
system tests at various stages.

 Verifying change requests and defects; tracking and reviewing test plans, test results and
unresolved problems; reviewing test reports & taking corrective actions.

 Migration of Process from Client-side, which includes performing a Due diligence, Risk
Assessment Analysis.

 Delivering and implementing the project as per scheduled deadlines; extending post-
implementation and maintenance support to the technical support team and client.

 Monitor progress of the project as per schedule, and ensuring timely completion and delivery
of the project to the client.

 Formulating budget involving Revenue Forecasting, Expense and CAPEX planning.

 Provide leadership to team and drive them to achieve goals as set up in parlance to meet both
the organization and client goals.

 Setting up Operational and Reconciliation unit for Global Remittance payments through
various corridors (product offering).

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Period from December 1999 – Till September 2006

Deputed in Cash Management Division heading Funds Transfer operations that caters to
Corporate / Consumer and Financial Institutions of India.

Operational Responsibilities:

 Fund Transfers: Monitoring & supervising processing of Fund Transfer transactions in a

timely fashion through S.W.I.F.T. Including Multi Currency Wire transfers for FI, GCIB and
GCB customers through Funds Transfer Integration, Flexcube, Central Image, Armor and
Citidirect.
 RTGS: Centrally manage the customer payments for Citibank’s Corporate & Retail
customers at India Level & manage the interbank payments for various Citibank departments
with its online banking platform, Citidirect with RBI’s RTGS product offering & making the
entire process fully automatic & making RTGS available as an online product for Citibank
Customers.
 Correspondent Banks Funding: Correspondent banks funding, for various Citibank
products issued on their branches by all the branches of Citibank India.
 Special Product Processing: Taking care of acc to acc transfer for various Citibank
customers across databases & with various permutations & combinations like
Corporate to Corporate, Corporate to Retail, Retail to Corporate & Retail to Retail.
Have been instrumental in making the process of Corporate to Retail acc to acc
transfers fully automated & have actually eliminated the risk involved of meeting
with an OD in the remitter’s acc after the beneficiary’s acc gets credited.
 Liquidations: Paid data updating for paid correspondent bank demand drafts on
Paylink-32 and G.C.B. orbit system.
 Process Improvements: Conceptualising, formation and implementation new
processes pertaining to the product across all the branches resulting into smooth,
profitable operations and effective process controls.
 Coordination: Efficient functioning of unit and interaction with Citibank branches to
plan and coordinate daily activities according to transaction volume to maintain
timeliness and successful query resolutions.
 6 Sigma: To ensure Operational efficiency by the Team member and operate at 6-
sigma level.
 Reconciliation: Reconciliation of Nostro accounts, inter-branch accounts of various
Citibank branches and reconciliation of FTU transit accounts.
 Investigations: Handling investigations matters relating to the unit in co-ordination
with various counter parts located at various countries.
 MIS & Analysis: Preparation of Monthly Business Letters for entire India Sub
Continent Operations for reporting to Internal Control unit and Citibank India
Business.

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 Continuity of Business: Preparation of Site & City Contingency plan for the India
Sub continent operations. Conducting COB test at respective locations in co-
ordination with COB partners and its documentation.
 FCC: Collection of foreign cheque on behalf of customers and tracking for funds.
 Issuance of F.I.R.C.: Issuance of Foreign Inward Remittance Certificate for all
Inward remittance received for Citibank India customers.

Quality Management and Product Development:

 Audits: Handling internal as well as ISO Audits pertaining to the Product and ensuring the
process fulfillment as per ISO requirements for the product.
 Training & Supervision for new joinees: Have designed a training manual for the new
joinees to acquaint them with the various product offerings & the product processors.
Regularly update the various product process notes & train the team on the same to have a
steeper learning curve. Recognitions & rewarding the star performers within the team to help
them cultivate newer ideas for process improvements & to motivate them & others to perform
better.
 Self Assessments: Regularly review internal control and regulatory requirements and self-
test results to ensure that effective controls are in place
 Performance appraisal: Monitoring of Individual Performance of unit members so as to
improve the performance and ensuring of personal growth and development and to conduct
self-assessments review of individuals as per company policies.
 Budget: Preparation of Budget for India, Srilanka and Bangladesh.
 STP: Constantly review straight through processing (STPs) to identify opportunities for
development and automation.

ACHIEVEMENTS DURING CITIGROUP:

 Indian Banks' Association awards for Best Implementation of STP for
Implementation of a Straight through Processing for foreign currency outward
remittances.
 Streamlined procedures to achieve minimal Unit Processing Time for all products,
this has increased efficiency and productivity of the unit.
 Strategy Formulation, implementation and successful testing of ‘Continuity of
Business’ plans for FTU India operations at various located sites in India.
 Successful Cutover of Funds Transfer Unit for Country Srilanka.
 Successful Cutover of Foreign Inward Remittance certificate (F.I.R.C) product.
 Key Player in migration and implementation of Flexcube and Funds Transfer
Integration for Citibank India.
 Performing with highest standards of accuracy and timeliness (6 Sigma) for India,
Srilanka and Bangladesh operations.
 Successful completion of Annual Risk Review Audit and ISO 9001-2000
Certification.

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PROJECT WORKED ON DURING CITIGROUP.

 Implementing process from Originating Countries like US, UK & UAE to various
Disbursement Countries.
 Study of clearing process of Originating and Disbursement Countries.
 Preparation of Business Requirement Documents as per Business requirements and review of
Functional Requirement Documents which require for Development of System to support all
facilities.
 Close Interactions with Business, Technology and Service providers.
 Flexcube and Funds Transfer Integration (FTI) Implementation for India.
 Flexcube standardization Project – Asia.
 SAM (Satellite Application for Messaging)
 SWIFT X.25 migration.
 Cutover - Funds Transfer Unit – Srilanka.
 Migration of COSMIC to International Branch Banking System (IBBS).

Dec 1997 till May 1999 - Times Bank and Associates Innovations.
Worked as a Home Banking Executive, leading marketing team of 5 people providing services to
customers on banking products.
Key Responsibilities

 Opening of Savings account, Fixed deposits and Demat accounts

 Training on products and MIS

Aug 96 to May 97 - Piramal Enterprises Ltd.

Worked as Account Assistance. Maintaining books of accounts, looking after banking
transaction, Salary payment to staffs and assisting in leasing & taxation work.
Key Responsibilities

 Maintaining books of accounts manually & computerized, Working on tally 4.5,

Looking after banking transaction, Salary payment to staff, Helping in leasing &
taxation work, Making arrangement for meetings.

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BANKING SOFTWARE AND SYSTEMS:
 Citidirect, a front-end web based funds transfer application introduced as e-business
initiative across the globe.
 HUB – HSBC Universal Banking
 Funds Transfer Integration (FTI)
 Flexcube.
 SAM (Satellite Application for Messaging)
 GRP (Global Remittance Platform)
 International Branch Banking Solution (IBBS)
 Imaging systems Central Image and I-signs support by Oracle 8i database.
 Global Communication Network for interbank funds transfer.
 S.W.I.F.T messaging system.

PERSONAL SPECIFICATION AND SKILLS:

 Experience in Process Management.
 Self-motivated and willingness to take on challenges and adaptability to change.
 Ability to work under pressure.
 Process Driven.
 Positive can do attitude.
 Energetic and flexible leader who inspires and cultivates partnership with internal
constituencies.
 Develop short and long-term strategies and clearly articulate these across respective teams.
 Adaptable capability to assimilate to different environments.
 Good interpersonal, written and verbal communication skills.
 Line experience in large-scale cross-functional business / Operations.
 Proven excellence in previous assignments.

PERSONAL INFORMATION
Communication Address: Kalpavurksh Garden, A-604, Bldg #2. Mahavir Nagar, Kandivali
West, Mumbai – 400067. Maharashtra. India.
Education: B.Com from K.P.B.Hunduja college of Commerce (Mumbai
University) in year 1996.
Date of Birth: May 16, 1974
Passport no: E5269796 Valid Up to 28.04.2013

References: Will be provided on request

The above information provided is True to the best of my Knowledge.

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Anand Talreja

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