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SUBMITTED TO:
SUBMITTED BY:
MARLYN KAUL MAM
KANUPRIYA
ROLL
NO: 1904A18

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1. INTRODUCTION
2. ESSENTIAL SKILLS OF LEADERSHIP
3. LEADERSHIP ROLES
4. PRINCIPLES OF LEADERSHIP FOLLOWED BY
LEADERS
5.IS LEADING DIFFERENT FROM MANAGING
6. DEVELOPING LEADERSHIP SKILLS
7. OBJECTIVE OF LEADERSHIP
8. COMPETENCIES OF LEADERSHIP
9. SIGNIFICANCE&IMPORTANCE
10. TOP 10 LEADERSHIP QUALITIES
11. CONCLUSION
12. REFERENCES

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No serious and lasting achievement or success one ever achiever without
the friendly guidance and cooperation of many people involved in the
work. Foremost of all, I express my gratitude to the almighty for his
blessings and for vesting wisdom in all wishes.
I am also thankful to my subject teacher MARLYN
KAUL MAA’M which has helped me a lot each and every time when I
had some default. Words are not sufficient to register my sincere to my
loving parents for their deep affection and unabated inspiration that
really kept me going. They were and unending source of strength and
perseverance during the course of the study’s place my thanks to all
those who spread their time and made it convenient for me to complete
the research. Last but not the least, I also wish to red cord my gratitude
for any person or persons my memory has failed to recall, who rendered
his/her/their support and services.
Yours obediently,
Kanupriya
Roll no. A18
Sec.1904 A18
R no.10904944

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Leadership may be defined as “to go before” or “show a right path”
There is a leader in each and every organization who leads an
organization, further to achieve their objectives. It has been viewed that
without a leader at every level of organization. Our organization can
miss opportunities,stife innovation, underutilize the employees, fall short
of its objective in customer
service,quality,productivity,profitability.leadership at all levels makes
difference as to whether our company will be around for long haul, so
invest today in leadership to attain success tomorrow’s developing
leadership at all levels in an organization helps to sustain long term
success. Leadership is a complex process through which a person
influences others to accomplish their goal & directs the organization in a
way that makes it cohersive.A leader carries out processes by applying
Leadership attributes ie.beliefs,values,ethics,characteristics, knowledge
skills
Developing leadership covers the broader concept of whom?
What? Where? Is intended to assist in the promotion of leadership
development
According to Collins leadership is a very vast concept that includes:
1. Position of leader
2. Period during which person occupies a position of leader within an
organization
3. Ability to lead leadership qualities

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4. Leader as a group of union
According to Warren Benes ”leadership is focused much more on
individual capability of a leader. It is a function of knowing yourself
having a vision that is communicated, building a trust among colleagues
& taking effective action to realize leadership potential.
“Leadership is an interactive conversation that pulls people
towards becoming comfortable with language of personal responsibility
and commitment”
Leadership is not meant for the people of top management, but
everyone can discover power within himself and can lead “leaders are
not born they are made”.Leadership is more about dealing with people
verses tasks. Great Leaders are able to positively influence people to
perform the tasks to them.”Leadership is effectively influencing others”
Leadership is one of those areas about which huge amount is said
while leaving a big question unanswered

Who is a leader?
• Someone who is not a natural leader leadership programmers
to run where natural leaders can develop skills to become
great ones
• Training Programmers’ push them to gain insight, to
comfortably stretch their boundaries.
• Once you are able to see what is going on, then you can
move on to developing essential skills.

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Essential skills of leadership:
• Good communication

• Being articulate

• Think on your feet

• Humor

• Flexibility

• Integrity

• Compelling presence

• Empathy

• Innovative &promoting change

• Having ability to develop as a leader

• Focus on people

• Inspiring trust among members

• Long range perspective

• Changing status

Leadership Role:
1. Need is to demonstrate the kind of leadership

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2. Managers can take step &can go beyond expectations to become
inspirational leaders
3. Good leaders smoothly brings big changes within an organization
4. If members are ready for promotion then they have to understand next
level
5. Leadership development is all about what you need to help company’s
progress to next level

Principles of leadership
followed by leaders:
• Knowing themselves &seeking self improvement

• Being technically proficient

• Seeking taking responsibility for their actions

• Taking sound & timely decisions

• Knowing their people &looking for their well being

• Keeping people well informed

• Developing sense of responsibility among people

• Training people as a team

• Using full capabilities of their organization

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 Leading different from
managing:
Management associates with major functions ie.Planning, Controlling,
Organizing & Leading, but some writers disagree. Effective leader
manages the work &leads their employees forward to achieve their goals
effectively &efficiently by providing effective leadership
skills&qualities.It leads to success. Without effective leadership
organization cannot achieve goals objectives.

Leadership models:
Blanchard leadership model-suggests style that leadership is dependent
on subordinate development level leader has two types of Leadership:
Directive behavior & Supportive behavior. Directive leadership is one
way communication whereas Supportive is two way communications.

Leadership style emerges:

1.Directing: followers has low skill level, Low Commitment,
lacks training, lacks motivation to complete task so leader uses
one way communication to instruct followers

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2. Coaching: followers have low level but high commitment
.followers possesses motivation but lacks understanding. Leader
uses two way communications with their followers.
3. Supporting: followers has high skill & variable commitment.
They have ability to complete tasks assigned but lacks
confidence
4. Delegating: Followers are both high in skill &commitment
Followers are experienced &motivated to complete their tasks.

Developing leadership skills:

Every level of organization requires characteristics as a key for effective

Leadership. The essential attributes of Leadership development are the
Followers. Learning and understanding different functions an
organization should work together understanding the complexities &
changes happening in external environment.analysing

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strengths,weakenesses,opportunities & threats to understand the strategic
objectives which are influenced by current and future influences.
Supports corporate goals by helping to create & communicate a
vision which can be understood by at all the levels within an
organization & helps others to contribute strategic goals
Communicating effectively and efficiently and response to
messages and signals from internal as well as external environment. By
making effective use of communication channels to all the levels within
an organization. Exchange of information takes place in an organization
among the Suppliers, Customers and Partners. Listening to every person
views carefully and thoughtfully. Selection of personal communication
styles and techniques carefully to different situations.
Gathering of information by establishing multiple channels and
networks which can be able to generate constant flow of information
from inside as well as outside the organization regularly.Consistenly
gathering, challenging and using the gathered information in a better
way
After analyzing the information can take over the pre appropriate
decisions for an organization. Keeping in mind the problem and solve
the problem by selecting best alternative, by considering its impact
before its implementation.
Developing effective teams by contribution of others at all levels within
an organization ensuring that members are known to the Plans, Team
development schemes etc
Managing yourself by reflecting personal progress of the individual
&asking for Feedback that is the result of work done by person

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Adopting a leadership in initiating actions &decision making being open
minded and responsive to the needs of others. Working towards
personal& career development goals, adopting ethical approach to all
personal and organizational activities.

Objective of developing
leadership in an organization
The main objective of leaders is to develop leadership skills .some
people might believe that leaders are born and not made it is possible to
develop leadership skills within an individual. People follow their
leaders as they gained trust in them and earned their respect.
It takes a long time to be a leader .so it is advisable to start developing
leadership skills as early as possible. There are specific areas where a
person has to work on while developing leadership Skills. They are
listed as under:
1. Integrity:
Leaders are honest & have high ethics .It is important to learn traits early
as they help to gain trust of the people .you can practice some actual
situations; this behavior is taking responsibility for your own actions.
Donor play blame games when things go wrong .Leaders take personal
responsibility for their team’s goals & objectives
2Passionate:
Leaders are passionate they are very enthusiastic about their work &
have the ability to rub the energy off on their followers.

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3. Courageous:
Leaders needs to be courageous whom people will follow .Leaders are
brave enough to bear risks .The ultimate task of a leader is that it should
be courageous.
4. Goal oriented:
Leaders are very mush focused on their objectives which is to be
fulfilled by them .They develop a strategic plan to achieve their goals. In
addition they also needs to built commitment from team & achieve the
organizational objectives
5. Commitment:
Commitment to work or task is the earliest step Leaders work hard and
have strong discipline in following through with their task to attain an
objective
6. Developing people:
Developing people by Training ,Coaching or teaching them is the main
trait of a good leader .An individual cannot achieve organizational goals
individually so to attain the objective they have to work in groups
.Leaders develop individuals to build a strong team, so that an
organization can achieve their goals effectively and efficiently
7. Prioritize:
Leaders do important things, regardless of the interest of the people. For
the leaders whatever is required should be completed with best efforts.
8. No public glory:

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Leaders should understand that they will get private credit for their work
.Public glory is not at all expected. Leaders know that whatever are their
achievements are a result of joint effort of the team. They share glory
and credit with rest for the work .They knows that they are as good as
their team.
Developing leadership skills is a long process .Some people are
might born with such talents. So they develop into leaders much
faster .Leadership is a set of behavior, rather than a skill .Leaders
upgrades their team, using every encounter opportunity to evaluate. This
constant, ongoing commitment to provide learning opportunities is
fundamental to develop leaders throughout an organization.
Several considerations can support the development of dispersed
leadership including:
Developing a common or shared leadership language
Developing skills required to determine appropriate leadership styles for
given situations
Developing a culture that values & enables broad ranging influence and
initiative .Many companies develop framework that identify the
Leadership Capabilities These helps to create an explicit expectation and
understanding about leadership Organization sees the value in adopting
and creating complex ways of communication needs and expectation
around leader-follower and leader-leader interaction .Leaders and
followers are being able to adopt an approach is helpful if we have
developed:
A healthy self awareness
An understanding of how to diagnose situations & needs

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An appreciation of interpersonal dynamics
Developing leadership has various benefits It encourages informal
leadership & provides greater satisfaction of improvements .and
fulfillments the culture of such approach is build upon acceptance that
organizational journey that provides with opportunities to develop
ourselves and others, to lead and to learn

Competencies Of leadership.
Some of the Core Competencies of leaders include:
Strategic thinking
Coaching
Problem solving
System thinking
Delegation
Performance management
Leading change
Quality & productivity improvement
Customer service
Employee development
Emotional intelligence

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Significance of
developing leadership
in an organization
Personal leadership is an important factor in our day today‘s
organization. Personal leadership can replace middle management
through downsizing The detection of personal leadership in the
workforce is made by 360 degree performance evaluation The
development of personal leadership is fostered by rewards, recognition
and refocusing training
When we start a new business, Management is considered as
“whatever needs to be done just to keep things afloat” The basic skills
includes problem solving and decision-
making,Planning,MeetingManagement,delegation,communications and
managing yourself Those basics are not implementing state of art
techniques in management and leadership There are a few modules
which are discussed as under following heads:
About large size of module:
This module refers to basic skills that leaders and managers must master
in order to be effective in an organization .Readers who are interested in
gaining border of management and leadership
About order of modules:
Management training programs with an overview of board of directors.
They are legally charged to govern a corporation. This learning module

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about basic skills In management and leadership is presented before
learning module about board of directors New businesses is started by a
firm for a new product That person mostly goes o become the executive
of the business. That person also takes strong initiative in the
development of board of directors .The modules in this are organized to
help founder to effectively apply basic skills in management and
leadership when board of directors are organized.
About learning supervision:
Supervision plays a vital role in developing and managing an
organization There are several roles and responsibilities that are highly
unique and critical for the success of an organization Staffing and
supervision are addressed in this module.

LEADERSHIP DECISIONS
Making decisions is what most managers do much of their day.
Hundreds are minor, but some are
Significant: commencing a project or hiring a staff.
A few are momentous: blowing a whistle or redirecting
a career—or even launching an enterprise
career or saving a firm. Made well, good decisions become the
foundation of personal advancement; made poorly, they can end an
otherwise promising.

Leadership Attributes and

underlying Decisions

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 • Quality

• Leadership

• Attribute

• Underlying decisions

• Safety

• Speed

• Suppression

• Authority

• Decision appraisal

• Decision making

• Research on development

Examining Leadership
Decision

Distinct leadership can be isolated and evaluated against firm’s

goals .Decision-Making is shrouded in secrecy because such
managers report that there was no single decision moment behind
their company’s commitment to launch a product or enter a market

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 For some organizations their goals are so ambiguous that the
quality of decision is beyond imagination Such descriptions can
correct decisions in some organizations .They are not applicable to
decision makers ,especially in leadership positions .If there is a
decision context, enterprise goals and conflicting demands are
likely recognized, incorporated into specific decision to take the
firm down one path or another Authority clearly resides for
selecting one path over another

Developing leadership
decision making in all
organizations
Wild land fire service has been learning from those who made ultimate
sacrifice to help ensure which is not repeated. Most company managers
will never find themselves on a fire line, but their leadership decisions
will find parallel with those of fire line laboring under intense investor,
competitor or customer pressures and working with uncertain lines of
authority Managers must make critical decisions on personnel staffing.
Market –Analysis, Competitive Strategy, Division of Responsibility,
Workplace Safety and Placement of company goals ahead of career
objectives optimal leadership decisions at such points can be important
for both company results and personal livelihoods. Making quality
leadership decisions under conditions of stress and ambiguous authority
is not a natural capacity Organisation can do well to prepare their
leaders for demanding decisions under uncertain circumstances .If

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organization want those in responsible positions to bring major
leadership attributes to their office-strategic thinking , resource
mobilization ,effective execution and personal selflessness .They also
have to focus on improving their leaders decision making
capabilitities .This is very important for managers as they have to
promote new product in the market. Good leadership in most
organizations would be wise to start with essentials of building quality
leadership decisions. This would apply to govern bodies as well .If
directors and trustees are to lead along with their appointed executives,
improving their decisions behind cods doors should be a company
priority .Effective preparation of leaders is subject to its own set of
hazards. They includes Over control , inadequate customization and
misleading metrics and building an effective leadership development
program will require sustained and thoughtful management attention to
avoid pitfalls what is required is a focus on learning how to make good
and timely decisions when in a position of responsibility and facing
discrete, tangible and realistic opportunities to take enterprise in one
direction or another drawing upon one of the guiding objectives of the
Wild land fire leadership development program ,should be designed to
prepare future managers to make sound and timely decisions.

Importance of developing
leadership in an organization
“one cannot be effective as a leader without developing leadership
skills” so leadership skills are required for the survival in an
organization .But one must know what to develop .the skill approach to
leadership means one has to develop many different skills

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Leadership skills are basically different from those required by
manager’s .so we can say that leadership and management are totally
different. To be a leader, one needs an exclusive set of human relations
and interpersonal skills
To influence one needs a number of component skills .some are
fairly easy to developed other take a long time to protect. There are
some principles which are based upon developing leadership skills in an
organization these principles are listed under following heads:
1. Few organizations invest enough time or money building leadership
skills:
“Leadership is needed at every level in the organization”
Many organizations are foolish to paraphrase .They are driven by short
term return on investment decisions .Anything
that directly does not have an impact are ignored in short terms But
there are few exceptions Organization must perform under stress
such as armed forces have always known the importance of
developing skills Similarly in crises they must lead.
2. Spend time and money in building leadership skills:
One must face unpleasant facts. Since one’s organization is
unlikely to provide much assistance
3. Leadership skills are hard to learn &will take long time to perfect:
“The only place where success comes before work”
Athletes know that it takes quite long to become good professional.
Consider developing leadership skills like growing tree, so we should
keep on adding new leadership skills

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There is a saying that -
“Good takes years –perfection decades”
4. Must figure out what leadership skills to build:
“One must first learn to walk, before one runs a marathon”
One can focus on leadership styles, right stuff, but without right set of
skills, nothing could happen. There are many different skills one can
build. Communication skills and motivation ability are highly critical
5 .Must learn how to building leadership skills:
Many people knows how to develop skills .Most people assume that
leadership skills can be mastered by attending seminars .one can
accelerate the process of learning leadership skills if one knows the
secrets of skill development

Leadership skills and

competencies:
Leadership skills are grouped into following areas. They are listed as
under:

• Leading change

• Building coalitions

• Business acumen(management ability)

• Result driven

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 Leaders in an organization plays a vital role in the
development of leadership within an organization innovative
“leaders developing leaders” .Effective ways that can be
used for successful leadership development which can
contribute to strategic change and business profitability
.Executive involvement in leadership development programs
are put forward as well as factors that need to be considered
when first implementing this approach.

Case studies on Leadership

development
1.Facilitation of executive team of a city housing
department
The organization was being privatized and split up. The
organization felt itself to be under serious pressure. The senior
team tasked with driving through such a major change was itself
experiencing difficulties in how it worked, getting side-tracked
by fire-fighting and having difficulty having focused
discussions. After initial meetings, a leadership development
programmers was agreed to help them face their challenges;
they were less willing however to look directly at what was
happening in their organization. The consultant quickly

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identified a major cause of the team’s difficulty in the poor
contact and listening skills within the team and an inability to
come together to discuss major issues and allowed itself to be
side-tracked by crises. At one point he interrupted a discussion
to point out the body language of participants and gently
encourage ownership of their in-the-moment experiencing,
which surprised everybody but produced major discussions
about what was happening in the team. In effect by facilitating
some team building work under the guise of some leadership
development sessions, he was able bring the team’s awareness to
their contact style and take joint ownership of it, and thus to help
the team develop a smooth and effective collaborative style. As
a result, the team became much more capable of driving through
a major change initiative while being in a high-profile political
situation. This also involved supporting the new Chief Executive
in establishing himself in role and building his team round his
vision.

2. Coaching the leader of the London

operation of a US commercial
property-related company
The US parent company executive with responsibility for Europe had
tasked the leader, who was from the States, with setting up and
developing a London-based operation. They were keen for him to have
coaching in his leadership style, particularly his presentation style and
how he developed his team. It was agreed that the consultant would first
observe him in action, leading a team meeting and then hold exploratory
discussions with both him and his manager, a US Parent company
Board-level executive.

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The initial observation threw up a number of areas of development,
which when fed back formed the basis for the initial proposition, along
with the leader’s own perceptions and those of his manager. What was
particularly clear was that the leader lacked personal presence and
impact and did not give a clear steer and influence in his interactions
with his direct reports. He was a successful leader in achieving sales and
now needed to upscale and transform his style to that of his new role.
Until he did that, his manager did not see him as being a potential truly
senior level operator in the organization.

The coaching initially focused on how he organized himself, since he

was swamped by his worked, and then on how he managed and led his
team. However, the really impactful part of the coaching was when the
coach and the leader worked together in some live presentational
practice sessions, involving him in making deliveries and then taking
part in “in-the-moment” replays of what was happening to heighten his
awareness. Very quickly he saw how he was working and what he
needed to change. The consultant then went on to observe him in action
in team meetings and then a whole-company presentation at an annual
“kick-off”, with immediate feedback. The leader was very focused on
implementing what he was learning.

When the coach later caught up with his client, he heard that the leader
had been recalled to the States to take over leadership of the US Eastern
region. He had succeeded in meeting his manager’s expectations and
seen the results.

Top 10 leadership Qualities:

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Leadership can be defined as one's ability to get others to willingly
follow. Every organization needs leaders at every level. Leaders can be
found and nurtured if you look for the following character traits.

Vision has a clear, vivid picture of where to go, as well as a firm grasp
on what success looks like and how to achieve it. But it’s not enough to
have a vision; leaders must also share it and act upon it. "Good business
leaders create a vision, articulate the vision, passionately own the vision
and relentlessly drive it to completion."

A leader must be able to communicate his or her vision in terms that

cause followers to buy into it. He or she must communicate clearly and
passionately, as passion is contagious.

A good leader must have the discipline to work toward his or her vision
single-mindedly, as well as to direct his or her actions and those of the
team toward the goal. Action is the mark of a leader. A leader does not
suffer “analysis paralysis” but is always doing something in pursuit of
the vision, inspiring others to do the same.

Integrity is the integration of outward actions and inner values. A

person of integrity is the same on the outside and on the inside. Such an
individual can be trusted because he or she never veers from inner
values, even when it might be expeditious to do so. A leader must have
the trust of followers and therefore must display integrity.

Honest dealings, predictable reactions, well-controlled emotions, and an

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absence of tantrums and harsh outbursts are all signs of integrity. A
leader who is centered in integrity will be more approachable by
followers.

Dedication means spending whatever time or energy is necessary to

accomplish the task at hand. A leader inspires dedication by example,
doing whatever it takes to complete the next step toward the vision. By
setting an excellent example, leaders can show followers that there are
no nine-to-five jobs on the team, only opportunities to achieve
something great.

Magnanimity means giving credit where it is due. A magnanimous

leader ensures that credit for successes is spread as widely as possible
throughout the company. Conversely, a good leader takes personal
responsibility for failures. This sort of reverse magnanimity helps other
people feel good about themselves and draws the team closer together.
To spread the fame and take the blame is a hallmark of effective
leadership.

Humility recognizes that they are no better or worse than other members
of the team. A humble leader is not self-effacing but rather tries to
elevate everyone. Leaders with humility also understand that their status
does not make them a god. Mahatma Gandhi is a role model for Indian
leaders, and he pursued a “follower-centric” leadership role.

Openness means being able to listen to new ideas, even if they do not
conform to the usual way of thinking. Good leaders are able to suspend
judgment while listening to others’ ideas, as well as accept new ways of
doing things that someone else thought of. Openness builds mutual
respect and trust between leaders and followers, and it also keeps the

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team well supplied with new ideas that can further its vision.

Creativity is the ability to think differently, to get outside of the box

that constrains solutions. Creativity gives leaders the ability to see things
that others have not seen and thus lead followers in new directions.

Fairness means dealing with others consistently and justly. A leader

must check all the facts and hear everyone out before passing judgment.
He or she must avoid leaping to conclusions based on incomplete
evidence. When people feel they that are being treated fairly, they
reward a leader with loyalty and dedication.

Assertiveness is not the same as aggressiveness. Rather, it is the ability

to clearly state what one expects so that there will be no
misunderstandings. A leader must be assertive to get the desired results.
Along with assertiveness comes the responsibility to clearly understand
what followers expect from their leader.

Many leaders have difficulty striking the right amount of assertiveness.

It seems that being under assertive or overassertive may be the most
common weakness among leaders.

Sense of humor is a vital to relieve tension and boredom, as well as to

defuse hostility. Effective leaders know how to use humor to energize
followers. Humor is a form of power that provides some control over the
work environment. And simply put, humor fosters good camaraderie.

CONCLUSION
Developing leadership culture all starts with you and all your
colleagues in senior leadership .Three statements can be pointed that
would not find in the treatment of change .First ,in this new world

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order ,your new work as a leader is about developing culture and
talents not about assigning it to someone else that all culture
development & change starts with you. Second ,the key to successful
transformation is doing the work in the senior leadership culture first
before taking the change to middle of the organization..Third
,transformation is serious it work for serious people,it is about getting
bigger minds to deal with attachments bigger and complex issues that
will continue to confront you, your leadership and your organization

We can no longer delegate ,defer ,demand development from others

.The changing role of senior leaders in the changing new world order
which requires our commitment to our inside out development as a
direct engagement within al self in ourselves .we must develop our
internal self in action development with external challenges so that we
can prepare a critical role as change guide for others.

Advancing leadership culture means executing strategy while

developing leadership talent By choosing right leadership culture that
organization requires for future .leadership talent is a collective to new
levels of organization capability that secures success.

Inside –out development of leadership beliefs must come with balance

with Outside –in changes in the organization’s systems, structure and
processes leadership strategy should meets and greets the business
strategy that drives a challenge .The organization is like a playground
where demand meets the supply

Business issues and goals address future shifting strategic challenges

that is a faced by leadership culture. The three foundation of personal
readiness , time sense ,control source and intentionality are keys to
advancing your personal readiness conditions for transformation when
leaders demonstrate through decisions and actions to counter
traditional assumptions .They create conditions for others to learn and
they expand their arena of collaboration exploration ,learning and
development .These people will together pursue multiple right answers

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and advance collaboration relationships. More complex issues and
build readiness together for leadership in the emerging new world

Achieving a vibrant leadership culture capable of executing your

strategy while developing your leadership talent is a hot trick this
creates capability for self –perpetuating leadership collectives to
continuously recreate organization into endless new

Headroom is a primary development process engine for our leadership

culture The change leadership team(CLT)is the executive practice zone
for emergence ,generation and launch of new leadership beliefs and
practices that are seeds of change that we need The culture development
cycle represents the collective learning that results in next
advancements of leadership logic and culture such a process will
continue further and will be proved to be beneficial for an organization.

BIBLOGRAPHY:
1. www.johnadair.co.uk/articles/Developingtomorrowsleaders.pdf

2..

4. www.cluteinstitute-onlinejournals.com/PDFs/653.pdf

5. www.scribd.com/doc/16508600/Developing-Leadership-Skill

6. www.apsc.gov.au/leadership/csiro.pdf

7. www.career-success-for-newbies.com/developing-leadership-skills.html

8.www.oxfordleadership.com/Experiential_Leadership_Development_Survey_2
009

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9. www.sideroad.com › Business › Leadership
10.

Books

1. fundamental of management
ROBINS/duecento/Bhattacharyya/ AGGARWAL
2. Business environment by sheikh Saleem

Magazines

* Business Today, Nov 30. 2008,

* India Today (Aspire)