Birkman Coping With Stress

CAREER ASSESSMENT
– COPING WITH STRESS
TM
BLUE
Needs/Expectations
• Support and validation
• Suggestive direction
• Stimulating activities and inspiration
• Personalised scheduling
Potential Reactive/Stress Behaviours

Relationships: May become withdrawn and sensitive to criticism
Controlling/Managing: May be hesitant, indecisive and discouraged
Communications: Others might feel nothing has been resolved
Problem Solving: May delay making a decision until almost ineffective
Planning: May sometimes have a difficult time implementing
Business Procedures: May make so many “exceptions”, there becomes no “rule”
DEVELOPMENT APPROACH
Possible Actions to manage Reactive behaviour

– Take a RED approach
• Communicate in a more frank and task focused manner
• Move your decision process toward closure more aggressively
• Work to make your voice heard more effectively in groups as well as one-on-one
encounters – be more visible
• Seek support from a mentor with Red (action-oriented) attitude
• Make efforts to stay optimistic in the face of adversity
©2007 Right Management Inc. Right Management Inc. is a wholly-owned subsidiary of Manpower Inc.
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Birkman Coping With Stress.doc
CAREER ASSESSMENT
TM
GREEN
Needs/Expectations
• Acknowledgment
• Friendly casual relationships
• Stimulating and changing work environments (variety)
• Promotional and competitive setting
• Broad scheduling
• Defined authority

Relationships: May have difficulty listening to others
Controlling/Managing: May become domineering and aggressive
Communications: May become forceful and competitive
Problem Solving: May make snap decisions and be easily distracted
Planning: May be verbally aggressive and competitive
Business Procedures: May neglect necessary procedures and/or policies

May become easily distracted and loose sight of
priorities
Possible Actions to manage Reactive Behaviour

– Take a YELLOW approach
• Spend more time concentrating on essential details
• Be sure that your behaviours are cautious and orderly in critical situations
• Don’t make promises if you aren’t prepared to follow through with them
• Work on effective listening – ask don’t tell
• Prioritise and stick to the schedule
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CAREER ASSESSMENT
TM
RED
Needs/Expectations
• Power, authority and dominance
• Independence and freedom from accountability
• Tangible rewards
• Strong, direct authority
• Energetic environment
• Decisive and task focused colleagues
• Directive scheduling

Relationships: May be demanding and critical
Controlling/Managing: May sometimes be self-protective and competitive
Communications: May appear to dismiss other’s feelings; become

impatient
Problem Solving: May sometimes pass decisions down as mandates

May sometimes be hasty and impulsive
Planning: May be “busy” for the sake of it, may think doing is
more important than planning
Business Procedures: May be impatient and act without thinking just to be

able to get started on a project
(Reverse of Card)

– Take a BLUE approach
• Take Time to be thoughtful and reflective
• Look for the subtleties of the situation more often
• Show more sensitivity to feelings in self and others
• Take adequate time to obtain relevant information and quit short-circuiting
decisions
3
CAREER ASSESSMENT
TM
YELLOW
Needs/Expectations
• Friendly but casual relationships
• Minimal personal contact
• Specific direction and control – close scheduling
• Security and stability
• Situations that are predictable

Relationships: May be reluctant to confront others
May get taken advantage of
May not network upwards effectively
Controlling/Managing: May over control and resist change
Communications: May be reluctant to share information
Problem Solving: May choose status quo to avoid change
Planning: May be reluctant to try new approaches
Business Procedures: May be so entrenched in policy that necessary change

is not accepted

– Take a GREEN approach
• Demonstrate open enthusiasm about new ideas
• Communicate directly about ideas and issues – sell your point of view
• Seek opportunities to sell your point of view upward
• Strive to understand the importance of being flexible when change is occurring
• Show tolerance of “extroverted” social needs of others
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CAREER ASSESSMENT

– COPING WITH STRESS

Potential Reactive/Stress Behaviours

Controlling/Managing: May be hesitant, indecisive and discouraged

Communications: Others might feel nothing has been resolved

Problem Solving: May delay making a decision until almost ineffective

Planning: May sometimes have a difficult time implementing

Business Procedures: May make so many “exceptions”, there becomes no “rule”

Possible Actions to manage Reactive behaviour

Potential Reactive/Stress Behaviours

Controlling/Managing: May become domineering and aggressive

Communications: May become forceful and competitive

Problem Solving: May make snap decisions and be easily distracted

Planning: May be verbally aggressive and competitive

Business Procedures: May neglect necessary procedures and/or policies

Possible Actions to manage Reactive Behaviour

Potential Reactive/Stress Behaviours

Controlling/Managing: May sometimes be self-protective and competitive

Communications: May appear to dismiss other’s feelings; become

Problem Solving: May sometimes pass decisions down as mandates

Business Procedures: May be impatient and act without thinking just to be

Possible Actions to manage Reactive Behaviour

Potential Reactive/Stress Behaviours

Controlling/Managing: May over control and resist change

Communications: May be reluctant to share information

Problem Solving: May choose status quo to avoid change

Planning: May be reluctant to try new approaches

Business Procedures: May be so entrenched in policy that necessary change

Possible Actions to manage Reactive Behaviour

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