Curriculum Vitae

Customer Relations Manager position at IKEA Store Zagreb

PERSONAL INFORMATION

Name and surname:

Gender:
Date of birth (optional):
Phone number:
Address:
ZIP Code:
E-mail:

EDUCATION

Secondary education
Name of school:
Period of attendance:
Profession:

University education
Name of education institution:
Period of attendance:
Major study:

Other relevant education

Please, list trainings and courses which have contributed to build the competence relevant
for your application.

1.
2.
3.
4.
5.

LANGUAGES

Mother tongue:

Other languages:
Use: 1 for basic, 2 for intermediate, 3 for advanced, and 4 for proficiency to indicate
your knowledge level.

Other languages [Language 1] [Language 2] [Language 3]

Reading skills
Writing skills
Verbal skills
COMPUTER LITERACY
Use: 1 for beginner, 2 for intermediate, and 3 for advanced (Macro programming) to indicate
your knowledge level.
MS Office

CUSTOMER CARE- / CUSTOMER SERVICE-RELATED WORK EXPERIENCE

Please, indicate the most relevant work experience below, starting with the most recent.
Feel free to add more entries for additional positions that you consider relevant.

I. Position/department held:
Name of employer:
Period (from – to):

Main activities and responsibilities:

1.
2.
3.
4.
5.

Main achievements:

1.
2.
3.
4.
5.

II. Position/department held:

Name of employer:
Period (from – to):

Main activities and responsibilities:

1.
2.
3.
4.
5.

Main achievements:

1.
2.
3.
4.
5.
What else would you highlight from your background what you consider relevant for the
position you are applying for?

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LEADERSHIP AND MANAGEMENT

Please, describe your experience in leading people on permanent basis or in project
environment. Choose only the most relevant leadership experience in both categories.

Experience in leading and managing people

Do you have experience in leading and managing people? Y/N ___

How many people did you directly lead? ___

For how long did you lead them? ___ year(s)

Do you have experience in leading and managing team leaders? Y/N ___

How many team leaders did you directly lead? ___

For how long did you lead them? ___ year(s)

What were your responsibilities as a leader?

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Have you been responsible for the recruitment of your team? Y/N ___

Have you been involved in competence development of your team? Y/N ___

Have you been involved in deciding about remuneration package of your team? Y/N ___

Experience in project-based people leadership

What was the project about and your role in it?

1.
2.
3.

How many people did you directly lead? ___

For how long did you lead them? ___

ADITIONAL INFORMATION
Please, specify any additional information you consider relevant for your application.:
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