Professional Documents
Culture Documents
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you don’t believe me, just think “Beijing air quality.” thought. Haven’t heard from those mayors anymore have we, now?
So when a sector gets attacked as an environmental villain why My point is that pro-active communications are far better than re-
don’t they fire right back and talk about the positive contributions they active communications and furthermore, it’s a lot better playing of-
make to the “good life” in Canada. Now opponents of this view call fense that defense.
people like me “shills for industry” or “corporate stooges” or whatever Now let’s turn to the cattle industry where people still think that
insult they can think of without presenting a shred of counterbalan- an “engineering” solution is the ultimate answer. Don’t get me wrong,
cing evidence. As an ecologist I firmly believe that environmental con- adopting and improving “best management practices” is crucial. When
servation is vital to our health and well-being and that we still have you say that you are producing beef in an environmentally sound man-
many problems out there to deal with such as the tailings ponds at the ner you better have the facts to back it up. So keep doing what you
Oil-sands, wetland loss in Prairie Canada, groundwater contamina- are doing in terms of water protection, biodiversity conservation, and
tion in PEI and on it goes. But only wealthy industrial societies have good soil management.
the wherewithal to tackle such issues. I used to be environmental dir- But, as I hope you appreciate, just “doing the right thing” is not
ector at a newsprint mill just at the time when the Pulp and Paper Ef- enough anymore; and only telling the rest of society what it is you are
fluent Regulations went into effect and we all had to build modern and doing is also not enough any more. You must become strategic, effect-
effective wastewater treatment plants at a cost of about 25 million dol- ive and smart communicators using messages that not only resonate
lars per mill. Sure we were conscious of the cost but all mills complied with “beef industry insiders” but with society at large.
and we all ended up with cleaner water. I wonder how many paper As a self-professed “science guy” I am a big fan of research and it’s
plants in “emerging economies” have such sophisticated water treat- no different in the communications game. It is crucial that we develop
ment technologies. and test a variety of messages to determine which ones work and which
ones don’t.
Furthermore, with the application of new technologies I see no limit A while ago I was part of an effort to develop key messages about
to the kinds of environmental improvements that are possible in our hunting to be delivered to the general public. We raised enough money
modern societies. And that’s because there’s no limit to human in- to hire a professional firm and we conducted focus groups with urban
genuity just as long as the right incentives are in place. non-hunters, one group of women and one group of men. A small
group of us got to go to the facility where we watched, behind one-
When industry gets “attacked” by the critics their first reaction is way glass, the responses of the subjects to various questions and state-
to be defensive and try and figure out how to deal with the people and ments about hunting. What we discovered was completely at odds with
groups who are attacking them. In other words they want to appease our preconceived ideas about which hunting messages work or don’t
the critics. And look, we’ve all been critics of industry from time to work with our audience. We have completely revamped our communi-
time but I do think that those in this room are honestly seeking genu- cations strategies accordingly.
ine environmental improvement while at the same time preserving our In addition to the message testing a number of us underwent “mock”
standard of living. I know I am. But the kinds of critics who tend to get interviews where we were grilled mercilessly by some hard-bitten ex-
all of the press are a different breed of cat. And I’m referring to the Si- media “gunslingers.” Tapes were made, played back to us and our per-
erra Clubs, Greenpeacers, and that whole crew of “post-modernists” formances analyzed. Wow! Talk about being put through the ringer.
who have yet to define the end points of their arguments but they sure But it was worth it because we got to see exactly what we did wrong
as hell want to take us there. And we should note that Greenpeace has (or right) and how to correct it. Our consultants not only critiqued our
an anti-beef campaign going right now which I will refer to later on. responses but we were told how to sit (don’t slouch) and where to look
In terms of appeasing the critics, the forest industry, of which I was (don’t let your eyes roam around). This may seem like “spin city” tom-
a part, has got to be the worst. We’ve all heard about the forestry wars foolery but as I said early on the name of the game is winning and if
especially in BC. The usual scenario is that the opponents of a forest- this is what it takes then by God we should do it.
ry development or company picket the operations, blockade the roads For example, we all think that the purpose of an interview is to re-
and then end up spooking the provincial government into beginning spond to the interviewers questions. Right? Wrong! The purpose of
a process that removes land from the company’s license for some kind an interview is to get your messages across to the vast audience that
of preservation status. Issue solved, right? Wrong. The critics thank all may be listening to you. And not to inadvertently give your opponents’
concerned for this victory, move the goalposts and say “ok, let’s begin message. Which naïve people do all the time.
the game again.” So no matter how much land the forest industry gives When you know what the perceptions of your target market are and
up or how many workers are thrown out of work the critics will never the key messages you want to deliver then you will be effective in mak-
stop. I once saw a forestry executive interviewed on a business show ing your case. In terms of the hunting community, my organization,
and when asked why they gave up all this land he said, “Well, maybe the Delta Waterfowl Foundation, has developed a day long seminar on
when there is a future boycott of Canadian forest products in Europe of how to communicate hunting to the general public. And hunters, as
the U.S. that our company won’t be targeted.” Yeah right. a group don’t have nearly the positive image that you folks do. And
And on it goes right across all industries. Timid executives not tell- in spite of hunters starting from a more negative position as opposed
ing it like it is hoping against hope that they can deal with their strong- to ranchers I am very pleased with the response to our seminars and
est critics. Of course they think the game is all about improving their we’re in the process of developing hundreds of effective spokespeople
environmental performance, i.e. there’s an “engineering” solution. for hunting across Canada.
What they don’t know is that the critics simply want them out of busi- And it’s always good to be part of the media, if you can. And for the
ness and off the land. last 5 years I have been the hunting columnist for the Winnipeg Free
One executive who went against the grain was an Alberta oil com- Press. And in that column I am using all of the key messages we de-
pany president who, after those American big city mayors past a reso- veloped in the focus groups to talk about “the hunting lifestyle” to a
lution against Alberta oils saying it was “dirty,” said, “Well, we can wide cross section of Manitobans, many of whom do not hunt.
re-tool our pipelines system pretty quickly to have all our oil go off- In the case of the cattle industry, you cowboys and cowgirls out there
shore if that’s what they want.” Or words to that effect. Good for him, I have an image that is second to none. Farmers too. People like you! In
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fact you have an image that any corporation would pay millions for but piece to write given how wonderfully I was hosted by the Thompsons
you don’t even know it. What does the public think when they hear the plus the grand tour of the ranch that Lloyd took me on; in fact it just
word “rancher” or “cowboy?” Well, the words that spring to mind are about wrote itself. I think it’s important for the beef industry to talk
“honest,” “hard-working,” “independent,” “polite,” and “kind” are just about the people who raise beef; the ranchers and their families using
a few. In fact the cowboy/rancher is one of the most enduring icons in all of the communications skills at your disposal.
North America yet I see very little evidence that your industry uses People are what people are interested in so I wove in the narrative
this vast reservoir of goodwill to your advantage. Others, however, are of the Thompson family into the narrative of the land and the wildlife
quick to appropriate your image. All you have to do is look at pick- that live there with them. You need to do this more often; its very ef-
up truck ads and who do you see selling trucks. Cowboys, ranchers, fective.
and farmers. Don’t think for a minute that the automobile companies I’d like to leave you with a couple of thoughts that illustrate the
haven’t focus-tested those ads. They have and in this overwhelmingly point about how the “rest of society” is asking you ranchers and farm-
urban land of ours it’s rural icons that are used to sell trucks. Think ers to take your rightful place as stewards of the land and, more im-
about that one. portantly, as the repository of an important set of values.
I view that fact that Canadian beef consumption increased during
the BSE crisis as very significant. You have an enormous reservoir of Calgary Herald – January, 2007
goodwill out there and you should use it. Let’s Nurture our Rural Roots” by Roger Gibbins – Canada West
In terms of the cattle industry then I’d recommend that you start “ ..the agrarian countryside has become the proverbial canary in
a message development and message testing research program on the the mineshaft from climate change as well as a whole host of other en-
topics of animal welfare and the environment and then find those vironmental challenges including water shortages and water quality.”
spokespeople who can best deliver YOUR message. Train them in he continues
interview techniques and have them ready to respond when issues
arise. And then get out there and communicate. “ Traditional forms of agriculture may not keep people on the land
With all of that said, I think the real reason I was asked to speak and if the land stewards leave, we are all in trouble. If the ecological in-
was the column I wrote presenting a view of the beef industry that the tegrity of the land suffers, if our natural capital is eroded, we will all
public does not often hear. It was entitled “Eat Beef if you Care About suffer in the long run if not before.”
Environmental Conservation,” and appeared in the National Post,
Winnipeg Free Press (my column), Saskatoon Star Phoenix, Regina And as many of you know Preston Manning has become a very pub-
Leader Post, and the Calgary Herald. It was also in the Island Tides, lic advocate of merging market based principles and a respect for prop-
an alternative paper in BC. And it spawned a nationally televised radio erty rights with a renewed commitment to environmental conserva-
interview with my buddy Charles Adler. Not bad for 800 words. But tion. Mr. Manning, a recent recipient of the Order of Canada, wrote
why did that piece hit such a nerve? Well the timing was good in that in the Globe and Mail on July 29th of this year that Canada needs an
Greenpeace had just released their viciously anti-beef study and was “agrarian movement and that”
getting lots of play so editors thought that a counterpoint was in order.
The piece was also “edgy” in that not only did I defend the beef indus- “Canadians of ‘the land’ need to find their voice Public policy should
try I actually talked about how important the beef industry is to land- recognize our green collar workers.”
scape conservation. The usual “industry” reaction would have been to
defend what you are doing and leave it at that but in this case I thought He went on to say:
it was important to go on offense and leave with a message that basic- “As Canada and the world become more environmentally conscious,
ally said, “without the beef industry conservation has a dismal future.” a vitally important role is emerging for those who occupy rural Can-
And the fact that I am not a cattle producer but a biologist lent the ada - that of environmental stewards who are recognized and compen-
piece an air of credibility. sated for their work in protecting and conserving soil, plant life (in-
cluding forests), watersheds, and wildlife. How to compensate those
And I had my admirers and detractors: involved in conserving and providing ecological goods and services
January 11, 2008 and to penalize (perhaps by taxing) those whose practices damage the
Please congratulate Robert Sopuck for his great article appearing in environment is a policy challenge that urgently needs to be addressed
to-days National Post. It’s too bad more of the so called environment- - a challenge made even more onerous by growing concern over the ris-
alists don’t share his views. E-mail from Gerry Kaumeyer ing price of food in the global marketplace.”
Mr. Manning talked about the role of agrarian Canada within the
February 21, 2008 multicultural fabric of this country:
Cattle ranching is spreading like a virus across the planet, gobbling
up our precious, ecologically diverse and carbon dioxide absorbing “If Canada is serious about becoming a model multicultural society,
forests. It is no exaggeration to say that the expansion of ranching is a it is also high time that we recognized and valued more highly the cul-
crisis that must be stopped, if life on Earth as we know it is to continue. tural contributions of our oldest cultural groups - those who occupy
Richard Brunt, Victoria and make their living from “the land.” What are those unique cultur-
al contributions? A high value placed on independence, an apprecia-
I also took a few swipes at those holier than thou tofu eaters and de- tion of natural equality (the equality that nature, not man, imposes),
scribed how bad a vegetarian diet was for the land and by extension the and that neighbourliness still found in rural Canada but conspicuously
planet as in “go ahead and eat your damn tofu but don’t think you’re absent in much of urban Canada. This is the non-economic aspect of
helping the planet; in fact you are hurting it.” No one’s done that before agriculture, a dimension that has been consistently underappreciated
in a column. Just good old boys having fun there. by academics and public policy makers.”
More importantly the catalyst for the piece was my sharp-tailed
grouse hunting trip to T4 Ranches in SE Saskatchewan, home to Lloyd I think he’s right and as he says:
and Jean Thompson and their kids and grandkids. This was not a hard ”From the land, Canada, must come the soul of Canada”
END