22:16:12 PMO Communications Plan 04/24/2011

Date
Audience Vehicle of Communicaiton Frequency Medium Source Delivered by Sensitivities
Delivered
Project Managers the PMO One-on-one meetings Upon arrival at client verbal Contract PMO Manager employee turnover, October,
will serve prior experience with November
PMO, perception of
bureaucracy

Project Managers the PMO PMO Kickoff meeting as requested; major presentation Contract PMO Manager employee turnover 11/29/1999
will serve milestones

CIO direct reports Informal Meeting - PMO At PMO initiation, other verbal Contract PMO Manager Is this another November,
objectives major changes such as bottleneck? How does December
new project, they join, my role fit in here?
etc.

CIO general public Newsletter? PMO announcement email (intranet Contract PMO Manager Is this another January
posting?) bottleneck?
Executive Staff? Executive Staff One-on-Ones PMO Announcement staff meeting? Contract PMO Manager

Strategic Business Unit one-on-ones PMO announcement, Contract PMO Manager If it came out of CSS, January/
leads? and as they initiate can it be any good? February
projects supported by
CIO group.

Immediate project PMO Meetings bi-weekly presentation project statuses, PMO Manager 3/2/98 and
management PMO status weekly
thereafter

CIO PMO Status report Monthly email to CIO, Weekly status Consultant Last
project managers reports Thursday of
that are part of every
the PMO month

Department leads that work Informal Meeting - PMO Goals At PMO initiation, other verbal Contract PMO Manager CSS experience (good December,
with the BPMs: David and objectives major changes such as and bad) January
Harris, Jennifer Haase, new project, they join,
Cynthia Currance etc.

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 22:16:12 PMO Communications Plan 04/24/2011

Date
Audience Vehicle of Communicaiton Frequency Medium Source Delivered by Sensitivities
Delivered
Project team, anyone you Elevator conversations Establish at project hardcopy; LAN Consultant as needed
run into, IN THE ELEVATOR initiation; revisit at any
or hallways major scope/timeline
changes

Organization FAQ's Evolving document; hardcopy; Consultant as needed

usually updated when LAN/WEB
major issues are
resolved
Organization Seffrin weekly update hardcopy; Consultant
LAN/WEB

Organization "Brownbag Lunches" At project initiation, hardcopy; Consultant

major revisions and/or LAN/WEB
scope change

Business Team Informal meeting - Project Plan At kickoff, major hardcopy, email Consultant as needed
revisions and/or scope
change

All Stakeholders Change Management Scope change meeting

procedures

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 22:16:12 PMO Communications Plan 04/24/2011

Expected Result

Educate project
managers and
understand what some of
their expectations may
be; get everyone on the
same page

Bring everyone together

and intitiate the PMO
status meetings, review
goals/objs, answer
questions
Discussion regarding the
PMO, what it is, who is
part of it, and Question /
Answer time; get
everyone on the same
page

Educate them on what a

PMO provides
Educate them on what a
PMO provides
Educate them on what a
PMO provides, as well as
help them determine if a
PMO infrastructure would
serve well on the
business side as well.

Identify/resolve issues;
communicate info from
management team
meetings
Provide status of tasks,
budget and timeline;
identify major issues

Educate them on what a

PMO provides

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 22:16:13 PMO Communications Plan 04/24/2011

Expected Result

Speak to the specific

business problem the
project will address, who it
impacts (business and
technical), the different
groups involved, locations
to be implemented

Answer frequently asked

questions about the
project

Public announcements
regarding project impact,
major accomplishments

Communicate in an
informal manner
regarding technology and
business impact of the
project
Address dependencies
between technical
schedule and warehouse
readiness

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