Curriculum Vitae

Personal information
Name Imtiaz Ali
Address House# 156 Khizar Road, Upper Mall, Lahore.
Mobile 00 92 0345-4021921
E-mail imtiazali96@gmail.com
Nationality Pakistani
Date of birth 14 April 1981
Gender Male

Desired employment To be part of a corporate team in a dynamic

/ Occupational field organization, where my experience would contribute
essentially in achieving organizational objectives. In
my opinion, result oriented work environment backed
by team work is the trick behind any successful
organization, I believe in making a difference where I
work.

Work experience

Dates May 2007 – Till Date

Occupation or position held Customer Relations Officer
Main activities and • Responsible for meeting all targets/KPI’s on daily bases as set by the
responsibilities Department.
• Responsible for achieving high customer satisfaction high quality
service delivery.
• A strict adherence to shift and break schedule as communicated by
the operations department.
• A strict compliance to company/divisional policies, plans and
strategies to achieve company/divisional goals along with complete
understanding of Code of Conduct.
• Responsible of maintaining/updating complete knowledge and
compliance of Customer
• Relations Department processes routines and procedures along with
products/offers being introduced in the department.
• Participate in all team meetings and team building/Motivational
exercises on periodic basis.
• Contribute to manage team objectives through team work.

Name and address of Telenor Pakistan

employer
Type of business or sector Commercial

Dates November 2005 - December 2007

Occupation or position held Business Development Executive
Main activities and • Create and build client relationships while sponsoring interaction to
responsibilities obtain projects.
 • Responsible for the branding and marketing of company's image and
services.
• Assist in developing and facilitating the proposal process for specific
clients/sponsors
including budget and pricing development, proposal writing,
contract negotiations,
and client presentations.
Name and address of AD reach Advertising Co. Islamabad.
employer
Type of business or sector Advertising Agency

$$

Education and
training

Dates 2003 - 2004

Title of qualification Master of Business Administration (HRM)
awarded
Principal subjects / Human Resource Management.
occupational skills covered Management Information system.
Personnel Management.
Name and type of Institute of Business and Management Sciences Peshawar
organisation providing
education and training

Dates 2001 - 2002

Title of qualification Bachelor of Business Administration
awarded
Principal subjects Marketing Management.
Training and Development.
Leadership and Team Management.

Name and type of Gomal University D.I Khan

organisation providing
education and training

Dates April 2008

Title of qualification Lets Bring the Smile Back in our Services
awarded
Name and type of Telenor Pakistan
organisation providing
education and training

Personal skills and

competences

Mother tongue Pashto

Other languages

Self-assessment Understanding Speaking Writing

 Listening Reading Spoken
interaction
English Good Good Easily Easily
Urdu Good Good Easily Easily

Personal Attributes High level of integrity.

Dynamic, creative and innovative.
Proactive, solution focused and service oriented.
Self-motivated and hard working.
Ability of working independently as well as a team member.
Ability to work under stress.

Computer skills and Excellent computer knowledge in general and specifically in Microsoft
competences Office products.
MS- Office (Word, Excel, Power Point).
Seibel
Chriss