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Process modification; Recovery, reuse and recycle.



 



The "Welcomenviron" Policy and Procedure manual serves as a working document for
developing the hotel's Environmental Action Program. In order to facilitate
implementation and monitoring, the manual includes an environmental management
"road map", life cycle analysis flow charts and monitoring checklists for all action areas;
i.e.

Operations and facilities management: Emissions, noise, dust, effluent, solid waste,
hazardous materials, machinery specifications, energy, transport, ozone layer
depleting chemicals, legionnella prevention, discontinuing use of asbestos;
Product services: Packaging materials, product specification, supplier performance
using recycled materials;
Environmental awareness : Awareness and training, environmental committee,
publicity, library;
Communications : Corporate image and public relations, internal communications;
Information systems: Environmental management records and environmental
legislation register.

Some of the measures implemented at the hotel under this program are described below.

A special apparatus for the cleaning of hands in the kitchen uses ultrasonic technology.
Water molecules vibrating at 40,000 cycles per second penetrates and removes the dirt
particles embedded in the pores of the hand. The use of soap and water is greatly reduced.

Minimum water is used in public area urinals through an auto-flush system activated by
infra-red sensors. Water use has been reduced by 1,060 liters per year.

Laundry and waste water are recycled through an effluent treatment plant installed on the
hotel premises. Laundry waste water is first dosed with chemicals to bring down the
alkaline level and then passed through an aerator to reduce the biological oxygen demand
(BOD) loads. Suspended solids are then removed through lamella separators, and residual
suspended matter, detergents and sludge are removed through dual media filters (DMF).
At this stage all organic matter has been removed from the water, BOD levels are
lowered and color and odors have been eliminated. A low chlorine dose is added to kill
any residual bacteria.

Kitchen waste water is treated by a similar process, having first passed through a crusher
and filter to reduce larger particles of food waste. All treated water is used in the hotel
fountains and for landscaping. It also feeds into an aquarium which indicates the level to
which the water has been purified. The backwaters used for washing the filters and
softeners in the water treatment plant are also collected and used for landscaping.

Used cooking oil from the kitchen is passed through an oil recycler, then reused for
cooking. After the second use, the oil is collected in a common slump and sent to a
Welcomegroup unit microbiological laboratory for the manufacture of soap.

Paper laundry bags have been replaced by reusable cloth bags. Table mats are made of
biodegradable fibers.

Motion detectors have been fitted in guest rooms so that when empty, all electrical
circuits are automatically switched off. Photocells have been used to turn on and off
outdoor lighting. Timing devices have been fitted to corridor lights.

Sixty watt incandescent lamps have been replaced by 9 fluorescent watt lamps.

A comprehensive maintenance and Energy Management Program ensures the optimum

loading of transformers, and an optimum defrosting system for cold storage and deep
freezers. Kitchen exhaust fans are fitted with timers.

Ozonizers are installed in guest rooms to improve indoor air quality. These devices break
down the oxygen to produce nascent oxygen which removes odors and purifies the air.

The flue gas from the boiler is passed through wet scrubbers which contain a sodium
hydroxide solution. The solution absorbs the carbon monoxide in the flue gas and
minimizes pollution. The central air conditioning unit operates on CFC-free chillers.

A permanent environmental exhibition is maintained in the lobby which displays

information on sustainable resource use and the "Welcomenviron" Program. An
environmental information channel is included on the in-house television service.

The "Welcomenviron - We Can Do It" booklet is made available to encourage guests to

"do their bit" and lists a range of eco-tips for local guests:

Use bio-gas when living in satellite cities and rural surroundings

Re-sell paper to recycling agencies
Use leaf plates for picnics instead of plastic containers
Collect rain water for various uses
Use water from washing food and defrosting the fridge for watering plants

In an effort to increase environmental awareness among guests, an attractive telephone

index of unbleached recycled paper is offered to guests. It includes information on Indian
natural history, literary quotations, nature paintings and facts and figures such as: 17 trees
are used to make 1 ton of paper; every newspaper uses 1 tree per month for its paper
requirements; every year 100,000 trees are felled for making wooden crates.

"Welcomenviron" is coordinated by an environmental team with representatives from all

departments, headed by the General Manager. A quarterly environmental award scheme
has been organized to reward departments showing a strong commitment. All job
appraisals contain a section on participation in "Welcomenviron".

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The hotel estimates that 200,000 liters of water are recycled per day. The backwaters that
are collected and used for landscaping amount to 30,000 liters per day. No information
has been provided regarding the economic costs and benefits.