Professional Documents
Culture Documents
IDBI BANK
DEPARTMENT OF FINANCIAL INCLUSION,
13 th Floor,
IDBI TOWERS,
WTC COMPLEX,
CUFFE PARADE,
MUMBAI – 400 005
Tender Reference
Address for submission of General Manager, IDBI Bank Ltd., IDBI Tower, 13 th
Tender Floor, Cuffe Parade, Mumbai-400005
*In the presence of the authorized representative of the bidders (authorization letter
from Company to be submitted) Technical/Commercial bids will be opened. Only
one representative will be allowed to represent the Company.
Bank reserves the right to change the suggested evaluation schedule.
All Bids would be opened at the IDBI Bank .
1 Preface .......................................................................................................... 7
1.1 About this RFP ......................................................................................... 7
2 About the Bank ............................................................................................... 9
2.1 Vision Statement ...................................................................................... 9
2.2 Mission Statement .................................................................................... 9
1.1.1 IDBI Bank is a new generation bank. Originally it was constituted under
Industrial Development Bank of India Act, 1964 as a Development Financial
Institution and came into being as on July 01, 1964 vide GoI notification dated
June 22, 1964. It was regarded as a Public Financial Institution in terms of the
provisions of Section 4A of the Companies Act, 1956. It continued to serve as
a DFI for 40 years till the year 2004 when it was transformed into a Bank.
1.1.2 In response to the felt need and on commercial prudence, it was
decided to transform IDBI into a Bank. For the purpose, Industrial
Development Bank (Transfer of Undertaking and Repeal) Act, 2003 [Repeal
Act] was passed repealing the Industrial Development Bank of India Act, 1964.
In terms of the provisions of the Repeal Act, a new company under the name
of Industrial Development Bank of India Limited (IDBI Ltd.) was incorporated
as a Govt. Company under the Companies Act, 1956 on September 27, 2004.
Thereafter, the undertaking of IDBI was transferred to and vested in IDBI Ltd.
with effect from the effective date of October 01, 2004. In terms of the
provisions of the Repeal Act, IDBI Ltd. has been functioning as a Bank in
addition to its earlier role of a Financial Institution.
1.1.3 In order that the name of the Bank truly reflects the functions it is
carrying on, the name of the Bank was changed to IDBI Bank Limited and the
new name became effective from May 07, 2008 upon issue of the Fresh
Certificate of Incorporation by Registrar of Companies, Maharashtra. The Bank
has been accordingly functioning in its present name of IDBI Bank Limited.
IDBI Bank is having its Registered office at IDBI Towers, WTC Complex, Cuffe
Parade, Mumbai, Maharashtra – 400 005.
1.1.4 IDBI Bank is in the process of implementing its Financial Inclusion Plan
in selected villages PAN India. Financial Inclusion means delivery of financial
services at an affordable cost to the vast sections of the disadvantaged and
low-income groups for inclusive growth. Such financial services include
savings & current a/c’s, micro credits, micro insurance & investment, payments
and remittance facilities etc. in the short term and all the banking and financial
products in the long term.
1.1.5 In view of achieving the said objective, Bank shall adopt Information
and Communication Technology (ICT) mode coupled with Business
Correspondent model. Business Correspondent (outsourced third-party) would
render Banking and Financial services within the norms stipulated by Reserve
Bank of India, IDBI Bank and the bodies associated with the Financial
Inclusion.
1.1.6 The Bank requires an end-to-end solution in an OPEX model (except for
the cost of Smartcard) from an outsourced agency involving Supply,
Customization, Installation, Operations, Maintenance of required Smart Cards,
Devices, Hardware & Software, Facility Management in addition to Business
Correspondents and agents to Deliver & Support Banking & Financial
Services.
4.1 BACKGROUND
4.4.1 Bank reserves the right to award contract to more than one consortium
to cover the existing or extended scope of the work, if the Bank so desires.
4.6.1 The Bank requires an end-to-end solution in an OPEX model (except for
the cost of Smartcard) from an outsourced agency involving Supply,
Customization, Installation, Operations, Maintenance of required Smart Cards,
Devices, Hardware & Software, Facility Management in addition to Business
Correspondents and agents to Deliver & Support Banking & Financial
Services.
4.6.2 The human resources and infrastructure (systems architecture, support
services, facility, hardware, software, application, network, and security
systems) required for end-to-end solution would belong to, be maintained,
managed and operated by the Bidder and their consortium members.
4.6.3 Selection of Business Correspondents and agents at the service-
delivery points shall be in consultation with the Bank and shall confirm to RBI
& Banks guidelines.
4.6.4 Individual accounts of the customers of Financial Inclusion shall be
maintained on Core Banking Platform. The technology solution provided under
this project shall have interfaces with Bank’s Core-Banking System (Finacle).
5.2.1 The basic set of products that Bank intends to offer under Financial
Inclusion Plan comprises of:
5.2.1.1 Savings Bank account (i.e. No Frills Account)
5.2.1.2 Overdraft facility (Inbuilt in Savings Bank account)
5.2.1.3 General Purpose Credit Card and Kisan Credit Card
5.2.1.4 Receipt and Delivery of Small value remittances
5.2.1.5 NREGS (National Rural Employment Guarantee Scheme) - Amount
received from the government will be credited to the customer a/c as
per the details provided by the govt.
5.2.1.6 EBT (Electronic Benefit Transfer) – The following proceeds of EBT will
be directly credited to the customer’s a/c:-
• Pension Fund
• Old Age Pension Fund
• Unemployment Fund
• Subsidies
• Grants under various popular benefit schemes.
5.2.1.7 Third Party products
5.2.1.8 Rural Housing, Education & Personal loan & Agri products
5.2.1.9 Utility bill Payment services like Electricity/Telephone bills etc.
5.3.1 The entire activity under this solution would be guided by and confirm
to policies and guidelines and legal provisions of the Bank, Reserve Bank of
India, Institute for Development Research in Banking Technology, State Level
Banker’s Committee, State and Central Government etc.
5.3.2 Service management process based-on ITIL standards – The main
focus under ITIL is generally divided into two main areas viz. ITIL Service
Delivery and ITIL Service Support.
Service Delivery is the management of the IT services themselves,
and involves a number of management practices to ensure that IT
services are provided as agreed between the Service Provider and
the Customer. It includes 5 disciplines:-
Service Level Management, Capacity Management, Continuity
Management, Availability Management, and IT Financial
Management.
Service Support is the practice of those disciplines that enable IT
Services to be provided effectively. The 6 Service Support
disciplines are:-
Configuration Management, Incident Management, Problem
Management, Change Management, Service/Help Desk and
Release Management.
5.4.1 Bidder and their consortium members should ensure that in addition to
security features deployed in the technology, controls and operational
procedures should ensure protection of the Bank from loss, disclosure or
frauds.
5.4.2 Bidder shall indemnify the Bank from transaction risk (from system
error, human error, negligence and mismanagement) and fraud risk (loss to
earnings or capital due to intentional deception by employees, customers,
agents, external entities, etc).
5.4.3 The Bidder shall indemnify the Bank and provide a system free from
risks arising out of data becoming outdated, lost or overwritten due to
inappropriate update procedures and the potential for frauds.
5.4.4 Bidder shall indemnify the Bank and hold the Bank harmless against
loss or liability, claims, actions or proceedings if any, that may arise through
the action of its employees, agents, contractors etc.
5.4.5 Bidder shall assist the Bank in identifying potential risks in the solution,
remedy any of the identified risks, develop strategies to measure, monitor and
mitigate those risks and implement new controls.
5.4.6 Bidder shall maintain adequate documentation, records, audit trails etc.
and co-operate with the Bank’s internal audit teams, regulatory authorities and
third-party external auditors for conducting periodical audit and arrange for
necessary access to relevant information / assets under the control of the
Bidder and other consortium members.
5.4.7 Financial Exposures & Performance risks from third-party service
providers under the project would be regulated and mitigated through Financial
Guarantees, Collateral Securities etc. based on risk perception of the Bank.
6.1.1 The Bidder will be responsible for the end-to-end solution covering the
entire scope of this RFP and would assume the role of Systems Integrator.
6.1.2 The roles and responsibilities of the Bidder will also include those
stated in greater detail in other parts of RFP.
6.1.3 Bidder will provide an integrated end-to-end solution that includes apart
from technological solution and technical services, other services like
integration of various technological and functional components, supporting
organizational structures and skilled human resources to educate, facilitate
and deliver financial services to the targeted customers.
6.1.4 Bidder shall be responsible for -
6.1.4.1 Compliance with mandatory compliance requirements indicated in the
section “Compliance Requirements” and at various specific requirements
indicated in other parts of the RFP;
6.1.4.2 Indemnifying the Bank of risks indicated in the section “Third-party
risks and Indemnity” and specific requirements indicated in other parts of
the RFP;
6.1.4.3 Complying with the requirements under sections “Change in
Consortium” and “Cooperation between Multiple Bidders”
6.1.5 Bidder will act as the single point of contact for the Bank and represent
the entire consortium.
6.1.6 Bidder would be responsible to resolve all issues that may arise from
the end-to-end solution.
6.1.7 Bidder shall also man and manage all the incidental activities related to
the scope of the RFP.
6.1.8 Bank will enter into a detailed agreement with the Bidder clearly
defining the roles and responsibilities and the terms of engagement for the
infrastructural support and services extended to the Bank.
6.2.1 Render banking and financial services as entrusted by the Bank under
Business Correspondent Model at designated locations to all the customers of
IDBI Bank duly complying with the RBI guidelines.
6.2.2 One or more of the consortium members will have to qualify and render
financial / banking services under Business Correspondent Model duly meeting
regulatory requirements stipulated by RBI for rendering specified banking and
financial services (refer to section “Basic Banking Products & Services”) and
those entrusted by the Bank from time-to-time.
6.3.1 Bidder shall provide a strong, well trained personnel and extend
necessary mentoring and operational support to the intermediary network of
agents etc.
6.3.2 Bidder shall confirm that every person deployed by them on the project
has been vetted through a third-party background check prior to their
engagement. Proof of such personnel screening should be submitted to the
base branch and obtain the consent prior to their engagement at our Bank.
6.3.3 Bidder shall manage the activities of its personnel or others engaged in
the project etc. and will be accountable for all the personnel deployed/engaged
in the project.
6.3.4 In case the performance of the Business Correspondents, their agents
or personnel engaged in the project is not satisfactory or is detrimental to the
interests of the Bank, the Bidder shall have to replace the said person within
the time limits stipulated by the Bank. Where Bidder fails to comply with the
Bank’s request, Bank may replace the said person, Business Correspondent or
their agents on its own.
6.3.5 No right to employment in the Bank shall accrue or arise, by virtue of
engagement of employees, agents, contractors, subcontractors, etc of the
Bidder or its consortium members for any assignment under this project.
6.3.6 Bidder will exercise due diligence and only engage persons having
established identity, integrity, requisite qualifications and skills and
deployment experience for all critical activities.
6.3.7 Bidder will involve designated officials of the Bank in selection process
of agents.
6.3.8 Bidder extend all of the outsourced banking and financial services by
deploying such personal that have high integrity and meet the qualifications
and other criteria stipulated by the Reserve Bank of India, Government or the
Bank from time to time.
7.1 OVERVIEW
7.1.1 IDBI Bank Financial Inclusion Plan would primarily use chip-based
smart card carrying the photograph of the cardholder and other details, with
reliable fingerprint identification facility, having provision to support multiple
accounts and other financial services.
7.1.2 The authentication of transactions would be through matching the
biometrics/fresh sample of fingerprint with the minutiae on the smartcard.
7.1.3 The solution should also be able to support a model that does not
require issue of a smartcard where the authentication would be based on the
biometrics stored on the handheld banking terminal or held on a remote
authentication server.
7.1.4 The solution should have a provision to support small remittances,
banking services, insurance, multiple accounts of the same customer using a
single smartcard.
7.1.5 The system should be able to support products and services specified
in the section “Basic Banking Products and Services”. Actual products and
services would be offered gradually over the period of time based on the
Bank’s policy.
7.1.6 The Financial Inclusion Solution would be supported by an independent
IT infrastructure that would have interfaces with Bank’s Core Banking Solution
and other existing Technology Solutions.
7.1.7 The card holders should be able to perform selected banking
transactions through authorized representatives of the Bidder. Enabled with
interconnectivity, these representatives of the Bidder will extend banking and
financial services on behalf of the Bank to its customers at their (customers’)
respective villages/habitats during the time window and at the frequency
stipulated by the Bank.
7.1.8 The entities deployed by the Bidder as Sub Agents for extending
banking and financial services on behalf of the Bank shall confirm to RBI and
Government guidelines.
7.1.9 The solution provided by the Bidder i.e. the technological solution
together with the human resources shall be able to support deposit taking,
lending, account management, financial literacy and advice, remittances,
electronic bill payments etc.
7.2.1 Every customer in the target group will have at least a savings bank
account with overdraft facility. Other schemes and banking products would
also be offered to customers of target-group based on the policy of the Bank.
7.2.2 Bidder shall enroll customers to various products using the same
solution. Customers may enroll themselves for several products
7.4.1 The Smart Card will be delivered to the customer by the Bank’s official
or by the Bidder at customer’s village / habitat as may be decided by the Bank.
7.4.2 It is the responsibility of the Bidder to ensure that the cards are
delivered and issued to the right person at the place stipulated by the bank.
7.4.3 While handing over the smartcard to the customer, the person
authorized to deliver the card would activate the card after successful
verification of the fingerprints against those stored on the card by matching the
live sample using the device/ terminal provided by the Bidder.
7.4.4 Card activation is distinct from activation of an account. No transactions
shall be permitted using a smartcard until it has been issued in accordance
with the Bank’s guidelines and has been activated.
7.4.5 Bidder may be required to associate such persons as the Bank may
stipulate to witness or confirm correct delivery.
7.4.6 In case the smartcard is not properly activated, Bidder will address the
problem and reissue the smartcard without any additional cost.
7.4.7 The customer will operate his/her account through smart-card after
activation process only.
7.7.1 Each smartcard will be attached to one or more specific agents for
operations.
7.7.2 The smartcard-holder will carry out all the banking transactions through
the authorized agent in the villages.
7.7.3 Mode of transactions may be online or offline.
7.7.4 Bank will determine if a cardholder may be allowed online or offline or
both types of transactions.
7.7.5 The solution shall have parameterized control to set online/offline/both
at each card-level /account-level/ transaction-type level/ transaction value-
level or a combination thereof.
7.8.1 Reimbursement for these costs would be claimed from the Bank as per
the contracted price on a monthly basis.
7.8.2 Bank will entertain claims for reimbursement from the Bidder only after
delivery of the smartcard/transactions in the Smart Card to the Customer duly
following the process and procedures stipulated by the Bank. Bank would pay
at contracted Consolidated Unit Price for each Personalized Smart Card.
7.8.3 This Consolidated payment shall cover all the activities undertaken by
the Bidder, their representatives/personnel or other third-parties (authorized
by the Bank) under various stages commencing from obtaining the list of
customers, identifying customers, enrolment, transport of the physical and
electronic records, supply of the Smartcard, card personalisation, secure
transport of the Smart-Card and delivery of the card to the account holder.
7.8.4 Payments will be made on a monthly basis for all the Personalised
Cards delivered during the previous month.
7.8.5 Reimbursements to the Bidder towards subsequent registrations shall
be claimed from the Bank on monthly basis.
7.8.6 Entire infrastructure required for these activities will be owned,
maintained, managed and operated by the Bidder.
7.9.1 The funds that would be required to make payments to the account
holders will be made available by the Bidder or his authorized personnel.
7.9.2 The Bidder will be responsible for the security of the cash drawn from
the branch and the cash received from the customers towards any banking
transaction.
7.10.1 Bidder will be responsible for physical custody and upkeep of the
systems/devices provided for front-end operations.
7.10.2 Bank may at certain locations deploy Business Correspondents
independent of the Bidder. In such cases Bank may require the Bidder to
provide technological support to these Business Correspondents Bidder shall
provide all necessary systems/devices, operational training, maintenance
support, help-desk, troubleshooting support, etc for front-end operations even
to such other Business Correspondents.
7.10.3 Bidder would also be responsible for cash and accounting of
transactions; maintenance of record of the lost cards, requests for issue of
new cards, receipts of transactions, details of exceptional transactions, etc.
7.10.4 Authorized agents of the Bidder who are permitted to operate the front-
end systems would also be issued Smart Cards wherein their identity,
fingerprint data etc. would be stored.
7.10.5 These Smart Cards will be used by the Bidder’s authorized personnel to
identify themselves to the device and authenticate all the transactions.
7.10.6 Cash replenishment and cash usage, transactions, etc should be
recorded in the front-end terminal through which the transactions are being
effected.
7.10.7 Bidders should be able to know the cash balances so as to balance the
physical cash available at any point during the day.
7.10.8 The Bidder should also be able to take a printout of the Opening
Balance of Cash, Closing Balance of Cash and the list of all transactions in
between.
7.10.9 The printouts shall be obtained in duplicate every day.
7.10.10 One copy will be retained by the Bidder for records.
7.10.11 The second copy shall be handed over to the designated branch.
7.10.12 The procedure for payment and settlement would be shared with
the Bidder in detail by the Bank.
7.11.1 Customers who wish to receive or remit funds shall approach the
authorized representative of the Bidder. Customer will furnish the Smartcard.
7.11.2 The Bidder will verify the identity of the cardholder using the name &
photograph on the card.
7.11.3 Bidder may verify additional details of the customer if stipulated by the
Bank.
7.11.4 Customer is permitted to transact in online mode only through the
Handheld device (such as POS) to which the card is linked.
7.11.5 Customer is authenticated by verifying the fresh fingerprint sample
(obtained through fingerprint scanner at that time of every transaction) with the
master templates/ fingerprint data stored on the Smartcard.
7.11.6 The requested transaction is put through only if the conditions
stipulated by the Bank are met.
7.11.7 The successful cash transaction is concluded by payment of cash or
receipt of cash by the Bidder depending on whether the transaction is a
withdrawal or a receipt.
7.11.8 Further, each cardholder will be permitted only certain number of
transactions for each category within a given period (e.g., one transaction per
day of each transaction type).
7.11.9 Initially account holder may only undertake one transaction per day of
each transaction type.
7.11.10 These stipulations will be parameterized at the backend banking
system and enforced at the front-end terminals so as to permit only such
number of transactions per transaction type for a given card.
7.11.11 These details will be furnished to the successful bidder by the
Bank.
7.11.12 Receipts will be printed for each transaction. One will be handed
over to the cardholder and the other would be held with the Bidder for records.
7.11.13 Each transaction will have a unique reference number for the Bank
and the same would also be printed on every receipt. It should contain
information like Account No, Date of Transaction, transaction type, Amount,
Village name, POS machine number through which transaction takes place,
transaction serial number [which can be re-set], etc.
7.11.14 All transactions are to be logged and the logs are to be preserved
securely for future reference for time-periods stipulated by the Bank.
7.11.15 It should be possible to build audit trails of the transaction using
the unique transaction number from the audit logs.
7.11.16 It is recommended that transactions are stored on the front-end
terminal (handheld device with the Bidder).
7.12.1 Bank may introduce smart-card enabled ATMs that shall have a
provision to authenticate transaction based on fresh finger-print sample that is
matched with minutiae stored on the smartcard or a remote authentication
server authorized by the Bank or UID authorities database or centralized
database.
7.12.2 Similarly, Bank may wish to extend services using Point of Sale
terminals for extending services to the smartcard holding customers.
7.12.3 The Bidder shall build necessary interfaces for enabling use of
smartcards (those issued under this project) on such ATMs and PoS terminals.
7.16.1 Bank would share the operational guidelines for other products and
services that would be extended through this channel. The same shall be
shared with the Successful bidder.
7.17.1 Bidder shall put in place a robust MIS system in order to monitor all the
activities connected with the IDBI Bank Financial Inclusion Project.
7.17.2 Bidder shall assist the Bank in defining exception transactions and
monitor all such exception transactions from a central location in the Bank.
7.17.3 It should also be possible to centrally monitor and obtain reports on
cash movement, cash balances, cash payments etc. at each of the front-end
functionaries. Bank should also be able to obtain various reports on customer
wise, Scheme-wise etc. as and when required.
7.19.1 Bidder shall have adequate audit controls and track normal and
exception transactions.
7.19.2 Bank will utilize the services of internal or external auditors for ensuring
proper operations by Bidders.
7.19.3 Bank may also arrange for a random verification of enrollment/
payments, card-personalization, etc for better control.
8.1 OVERVIEW
8.3 INTER-OPERABILITY
8.3.1 Bank would like to have an interoperable architecture to support the FIP
as also UIDAI’s Aadhar based Banking transaction.
8.3.2 Bidder shall build suitable interfaces to service smartcard issued by
other service providers where the smartcard and its architecture confirms to
IDRBT’s guidelines.
8.3.3 Bidder shall build necessary interfaces and extend banking/financial
services as per bank’s policy.
8.4.1 Bidder will be responsible for data protection, complete data backup
and other data safeguards including disaster recovery in respect of the IDBI
Bank Financial Inclusion solution.
8.4.2 It will be the responsibility of the Bidder to retain all records for future
reference to meet internal, legal and regulatory requirements.
8.4.3 The data to be retained includes information compiled/processed/
stored on account of the transactions, account information, balances, charges
and the information captured relating to the customers.
8.4.4 Data Backups must be tested periodically for restoration.
8.4.5 Bidder will have system in place to handle disruptions in service to the
customer and ensure quick remedial action.
8.4.6 Bank would stipulate the archival policy for all critical data, programs,
software, applications etc.
8.4.7 Bidder will comply with the bank’s policy on data-backups, disaster
recovery and business continuity requirements.
8.4.8 Bidder shall have a robust Disaster Recovery and Business Continuity
Management.
8.5.1 The operations and technology supporting this facility shall at all times
confirm to regulatory and legal provisions and the requirements of the Bank.
8.5.2 The Bidder should provide technological solution with a highly reliable
and scalable architecture that confirms to international standards and best
practices. ISO 19794 for Biometric, ISO 7816/ISO 14443 for Smart Card, ISO
8583 for transaction interface with backend systems should be adopted.
The application software must support a minimum of the following basic functions.
8.6.1 Management of Account life-cycle for savings/term/recurring deposit
schemes, demand/term loan schemes, cash credit/ overdraft schemes.
8.6.2 Cash deposits, cash receipts, cash withdrawals and cash payments to
service various deposit, credit, remittances, utility payments, insurance
schemes offered to customers under this project.
8.7.1 The Smartcard must confirm to the latest version of Open Standards for
Smartcard based Solutions for Financial Inclusion.
8.7.2 Should confirm to ISO 14443/ ISO 7816 standards for contact less/
Contact Smart cards and support read and write operations.
8.8.1 The minimum requirements for image acquisition shall confirm to RBI
guidelines and currently should be the Setting Level 31 as defined in the
ISO/IEC 19794-4 and is as under:
8.8.2 The fingerprint image acquisition and iris scan shall confirm to
requirements and certifications proposed by IDRBT or UIDAI. Bidder would be
required to meet the said specifications as and when timelines set by UIDAI or
IDRBT.
8.8.3 Minutia record format shall confirm to ISO/IEC 19794-2 standard.
8.8.4 Minimum of 6 fingers & maximum of 10 fingers image data shall be
captured and stored on server.
8.8.5 The images are preferably stored in uncompressed form as per RBI
guidelines.
8.8.6 Solution should be able to comply with IDRBT’s approved compression
algorithms - WSQ or JPEG2000.
8.8.7 The biometric specifications should meet the standards set by UIDAI,
which are detailed in section 6.2 of the micro ATM specifications.
8.9 MINUTIAE
8.10.1 System shall have provision to store the customers UID number on the
card as well as the front-end device/ server’s database.
8.10.2 Once UID is implemented, the system should be able to authenticate
the cardholder using UID database in conformance to Bank’s specifications.
Bidder shall indicate their consent and preparedness for the same.
8.10.3 The Bidder should be capable of integrating with the UIDAI & NPCI
specifications without any addition to the cost thereby facilitating
interoperability.
8.11.1 The Smartcard Data Architecture meets the latest version of Open
Standards for Smartcard based Solutions for Financial Inclusion
8.11.2 Static and dynamic data about cardholder residing on the smartcard
shall at a minimum meet IDRBT’s standards
8.11.3 The details of static content include card number, customer name,
customer’s mother’s name, gender, date of birth, preferred language of the
customer, primary identification (code representing nature of identity proof
submitted by the customer), card issue date and Unique ID (UID).
8.11.4 Variable data on the card shall be customer’s address and linked-card
number.
8.11.5 The record structure and card architecture shall be compliant with
specification of IDRBT.
8.14.1 Card Management to track cards issued, through out the card’s lifecycle
till removal of the system form the database.
8.14.2 Life Cycle Management - manage the entire life cycle of the smart card
and its applications, giving Bank control of the cardholder e.g. Issuing,
Blocking, Updating, Replacement and Re-issuance.
8.14.3 Standards Based System – should be compliant with industry standards
and permit the Bank to select any card, any terminal and any card product of
their choice.
8.14.4 Multi-Application Support - the system can support multiple applications
on a single smart card. Bank should be able to choose which applications to
be present on the card and create new products and services internally, as
required.
8.14.5 Post-Issuance Management - Cards need not be destroyed or recalled
when new applications are launched – instead it should be possible to upload
and delete applications from existing cards in circulation remotely e.g. via POT
devices every BOD.
8.14.6 Key Management System – Key Management System should be
deployed centrally for the Bank and it should permit security framework of
interoperability between bank terminals although the terminals are supplied by
different Bidders. The process of generation, derivation, maintenance and
revocation of keys needs to be provided.
9.1.1 The Bidder must use the entire information furnished in the RFP
including scope, detailed requirements of architecture of application,
hardware, functional and technical specifications, other annexure and other
terms and conditions, bill of materials while submitting the response.
9.1.2 All responses should be in English language. All responses by the
Bidders to this RFP document shall be binding on such Bidders for a period of
180 days from the date of opening the Technical Bid.
9.1.3 All responses including commercial and technical bids would be
deemed to be irrevocable offers / proposals from the Bidders and may, if
accepted by Bank, form part of the final contract between Bank and Bidder.
9.1.4 Bidders are advised to attach a letter from an authorized signatory
attesting the veracity of the information provided in the response.
9.1.5 Any technical or commercial bid submitted cannot be withdrawn /
modified after the closing date and time for submission of the bid offers unless
specifically permitted by the Bank.
9.1.6 Each offer should specify only a single solution which is cost effective
and meeting the tender specifications and it is the responsibility of the Bidder
to decide the best of breed solution.
9.1.7 In the event the Bidder has not quoted for any mandatory or optional
items as required by Bank and forming a part of the RFP document circulated
to the Bidders and responded to by the Bidders, the same shall be deemed to
be provided by the Bidder at no extra cost to Bank.
9.1.8 Bank concludes that everything as mentioned in the RFP documents
circulated to the Bidders and responded by the Bidders have been quoted for
by the Bidders and there shall be no extra cost associated with the same other
than the cost quoted by the Bidder.
9.1.9 In the event, Bank has not asked for the quotes for alternative prices
and the Bidder furnishes the alternative quotes in the Bidder’s financial bids,
the higher of the quotes shall be taken for evaluation purposes. However,
payment by Bank shall be made for the lowest quote.
9.1.10 All out of pocket expenses, travelling, boarding and lodging expenses
for the entire life of the contract should be a part of the financial bid submitted
by the Bidder and no extra cost shall be payable by Bank. The Bidder cannot
take the plea of omitting any charges or costs and later lodge a claim on Bank
for the same.
9.1.11 The Bidder at no point of time can excuse themselves from any claims
by Bank whatsoever for their deviations in confirming to the terms and
conditions, payment schedules, timeframe for implementation etc. as
mentioned in RFP documents.
9.1.12 By submitting a proposal, the Bidder agrees to promptly contract with
Bank for any work awarded to the Bidder.
IDBI Bank : RFP – Financial Inclusion Project Page 44 of 83
9.1.13 This RFP or clarifications or writings issued pursuant thereto shall not
be construed as an obligation on the part of Bank to award a purchase
contract for any services or combination of services.
9.1.14 Bank reserves the right to reject any or all bids in full without assigning
any reason whatsoever.
9.1.15 The bidder has to adhere to the time schedule of activities mentioned in
the RFP and no request to change the last date or extend period / time for
submission shall be entertained by Bank. However, Bank reserves its right to
extend the date/time for submission of the responses without assigning any
reason by notifying in the Website / displayed on the Notice Board.
9.1.16 Any additional or different terms and conditions proposed by the Bidder
would be rejected unless expressly assented to, in writing by Bank.
9.1.17 The offers containing erasers or alterations shall not be considered.
There should be no hand-written material, corrections or alterations in the
offer. Correct / proper technical information of the product being offered must
be filled in.
9.1.18 Filling up of the information using terms such as ‘OK’, ‘Available’,
‘Accepted’ , ‘Noted’, ‘As per brochure’ etc. is not acceptable to Bank. The
Bidder should provide detailed information wherever applicable.
9.1.19 The response to the bid should not carry any sections like
‘Clarifications’, ‘As orally told’, ‘to be discussed’, ‘interpretations’,
‘assumptions’ etc.
9.1.20 To assist in the scrutiny, evaluation and comparison of offers, Bank
may, at its discretion, ask any of Bidders for clarifications to their offer.
9.1.21 Bank reserves the right to separate the scope of hardware supply from
the total contract and procure itself from a suitable Bidder.
9.1.22 The Bidder shall submit a Demand Draft / Pay Order for Rs.10,000/-
(Rupees Ten Thousand Only) towards cost of Bid (non-refundable).
9.1.23 The Bidder shall submit Bank Guarantee for Rs.10,00,000/- (Rupees
Ten Lakhs Only) towards Bid Guarantee for 6 months issued by a Public
Sector Bank.
9.2.1 The bidder has to submit his response to the bid in English language
only.
9.2.2 Technical Bid indicating the response to the technical and functional
requirement specifications
9.2.3 Commercial Bid furnishing all the relevant information as required as
per the Bill of Material
9.2.4 The bidder has to submit his response in hardcopy and softcopy in
Microsoft Office document formats for Technical Bid and Commercial Bid.
9.2.5 The bidder has to keep the Technical and Commercial Bid in two
separate sealed covers marked as ‘Technical Bid for Implementation of
Primary Address:
IDBI Bank Ltd.,
13 th Floor, Financial Inclusion Department,
IDBI Towers,
WTC Complex,
Cuffe Parade,
Mumbai – 400 005
Alternate Address:
IDBI Bank Ltd.,
13 th Floor, Financial Inclusion Department,
IDBI Towers,
WTC Complex,
Cuffe Parade,
Mumbai – 400 005
9.4.1 The Bidder’s proposal should effectively communicate their solution and
be presented in the specified formats for Bank to assess alternatives. The
proposal should contain an Executive Summary.
9.4.2 The Bidder needs to provide an undertaking on the veracity of soft copy
submitted with the Hard copy submitted in the format “Technical Bid Form IX”
9.4.3 The Executive Summary should provide an overview of the Bidder’s
organization, Bidder’s products and services provided as part of the
procurement. A brief description of the unique qualifications of the Bidder
9.9.1 The technical bid should be submitted in a sealed cover containing the
following:-
9.9.1.1 Covering letter duly signed by the authorized signatory
9.9.1.2 Executive Summary
9.9.1.3 Table of contents
9.9.1.4 Letter with details of authorized signatories who can represent
the bidders
9.9.1.5 Consortium details
9.9.1.6 Letter from consortium members
9.9.1.7 Bidders response to functional requirements
9.9.1.8 Bidders response to technical requirements
9.9.1.9 Technical Bill of Materials without any commercial details
9.9.1.10 All Formats required to be submitted duly filled in
9.9.1.11 Soft copy of the technical bid in formats supported by Microsoft
Office suite of products
9.9.2 The commercial bid should be submitted in a sealed cover
containing the following:-
9.9.2.1 Covering letter duly signed by the authorized signatory
9.9.2.2 Table of contents
9.10.1 Opening of technical bids: The technical bid shall be opened in the
presence of bidders’ representatives at 13th Floor, Financial Inclusion
Department, IDBI Towers, WTC Complex, Cuffe Parade, Mumbai.The
bidders’ representatives should present themselves at the above
mentioned venue along with the authorization letter.
9.10.2 No further notice shall be issued to the bidders with regard to the
opening of the bids. For any reasons, if Bank does not function on the
date of scheduled opening, the bids shall be opened on the next working
day at the same time at the same venue.
9.10.3 Bank reserves its right to change the date and time for opening
the technical bid duly publishing the information on the bank’s website.
9.10.4 All the authorized representatives of the bidders present at the
time of opening should sign in a register evidencing their attendance and
also on the covers of the bids
9.13.1 Commercial bid shall be opened for the qualified bidders who are
short listed after technical evaluation. The date, time and venue of
opening the commercial bids shall be informed to the qualified bidders.
9.13.2 Commercial bids shall be opened in the presence of authorized
representatives of the qualified bidders and the commercial values
quoted by each bidder shall be read out. All the authorized
representatives of the bidders should sign in a register so as to confirm
their attendance.
9.13.3 Commercial bid valuation shall be considered as below in case of
any kind of discrepancy
9.13.4 If there is a discrepancy between words and figures, the amount in
words shall prevail
9.13.5 If there is a discrepancy between percentage and amount, the
amount calculated as per the stipulated percentage basis shall prevail
9.13.6 If there is discrepancy between unit price and total price, the unit
price shall prevail
9.13.7 If there is a discrepancy in the total, the correct total shall be
arrived at by Bank
9.13.8 In case the bidder does not accept the correction of the errors as
stated above, the bid shall be rejected.
10.1.1 Bank invites the Bidder’s attention to the following terms and
conditions which underline this RFP and which provide a statement of
understanding between the interested parties.
10.1.2 Bank reserves the right to accept or reject any and all proposals,
to revise the RFP, to request one or more re-submissions or
clarifications from one or more Bidders, or to cancel the process in part
or whole. No Bidder is obligated to respond to or to continue to respond
to the RFP. Additionally, Bank reserves the right to alter the
specifications, in part or whole, during the RFP process, and without re-
issuing the RFP. Each party shall be entirely responsible for its own
costs and expenses that are incurred while participating in the RFP and
subsequent presentations and contract negotiation processes.
10.1.3 The Bank may revise any part of the RFP, by providing an
addendum on Bank’s website till the award of the contract. The Bank
reserves the right to issue revisions to this RFP at any time before the
award date
10.1.4 Due to the nature of the evaluation process, and approval and
procurement activities that may occur, proposals must be valid for a
minimum of 180 days from the date of proposal. Responses must clearly
state the length of the bid and its explicit expiration date.
10.1.5 Responses submitted by a Bidder to this RFP represent a firm
offer to contract on the terms and conditions described in the Bidder’s
response. The proposal must be signed by an official authorized to
commit the bidder to the terms and conditions of the proposal. Bidder
must clearly identify the full title and authorization of the designated
official and provide a statement of bid commitment with the
accompanying signature of the official.
10.1.6 The RFP and all supporting documentation/templates are the sole
property of IDBI Bank and shall NOT be redistributed without the prior
written consent of IDBI Bank. Violation of this would be a breach of trust
and may, inter-alia cause the Bidder to be irrevocably disqualified. The
aforementioned material must be returned to IDBI Bank when submitting
the Bidder proposal, or upon request. In case the Bidder is not interested
in responding to the RFP, the RFP documents and any annexures must
be returned to IDBI Bank immediately.
10.1.7 The proposal and all supporting documentation submitted by the
Bidder shall become the property of IDBI Bank.
10.1.8 By submitting a signed bid, the Bidder certifies that:
10.2.1 The Bank reserves the right to alter the requirements specified in
the tenders. The bank also reserves the right to delete one or more items
from the list of items specified in the tender.
10.3.1 Bidder warrants that the Inputs provided shall not infringe upon
any third party intellectual property rights, including copyrights, patents
and other intellectual property rights of any nature whatsoever. Bidder
warrants that the Deliverables shall not infringe upon any third party
intellectual property rights, including copyrights, patents and other
intellectual property rights of any nature whatsoever. The Bidder should
ensure that the Hardware, Application software, operating systems
supplied to Bank shall not infringe the third party intellectual property
rights, if any. The Bidder has to ensure that third party rights are not
infringed even in case of equipment / software supplied on behalf of
consortium as Bidder
10.3.2 In the event that the Deliverables become the subject of a claim of
violation or infringement of a third party's intellectual property rights,
Bidder shall, at its choice and expense: (a) procure for Bank the right to
continue to use such Deliverables; (b) replace or modify such
Deliverables to make them non-infringing, provided that the same
function is performed by the replacement or modified Deliverables as the
infringing Deliverables; or (c) if the rights to use cannot be procured or
the Deliverables cannot be replaced or modified, accept the return of the
Deliverables and reimburse bank for any amounts paid to Bidder for such
IDBI Bank : RFP – Financial Inclusion Project Page 59 of 83
Deliverables, along with the replacement costs incurred by Bank for
procuring an equivalent equipment in addition to the penalties levied by
Bank . However Bank shall not bear any kind of expense, charge, fees or
any kind of costs in this regard. Notwithstanding the remedies contained
herein, the Bidder shall be responsible for payment of penalties in case
service levels are not met because of inability of the bank to use the
proposed solution
10.3.3 The indemnification obligations stated in this clause apply only in
the event that the Indemnified Party provides the Indemnifying Party
prompt written notice of such claims; grants the Indemnifying Party sole
authority to defend, manage, negotiate or settle such claims; and makes
available all reasonable assistance in defending the claims (at the
expense of the Indemnifying Party). Notwithstanding the foregoing,
neither party is authorized to agree to any settlement or compromise or
the like which would require that the Indemnified Party make any
payment or bear any other substantive obligation without the prior written
consent of the Indemnified Party. The indemnification obligations stated
in this clause reflect the entire liability of the parties for the matters
addressed thereby.
10.3.4 Bidder acknowledges that business logics, work flows, delegation
and decision making processes of Bank are of business sensitive nature
and hence shall not be referred to other clients, agents or distributors of
the software
10.3.5 The Bidder shall ensure that the software provided meets all the
technical and functional requirements as envisaged in the scope and
annexure of the RFP. The Bidder is required to customize the software
as per bank requirement either at Bank’s site or at off site.
10.3.6 The Bidder shall install the equipment and commission the
software for customization and user acceptance test at the Bidder’s own
cost as per the accepted time schedules. The Bidder is liable for
penalties levied by Bank for any deviation in this regard. The Bidder
shall provide for all tools, testing instruments, drivers, consumables
required to install, customize, and test the software without any further
charge, expense and cost to Bank
10.3.7 The Bidder shall be responsible for delivery, installation,
implementation and roll out of all the solutions required as per the RFP
with in the accepted time schedule
10.3.8 The project shall be deemed as incomplete in case the desired
objectives of the Financial Inclusion project as mentioned in the scope of
the project are not met and in case the system is unable to facilitate the
Financial Inclusion processes duly supported by various requirements as
envisaged in the RFP.
10.4.1 The Bidder warrants that they have obtained all necessary
corporate approvals to enter into an Agreement and that no consent,
approval, or withholding of objection is required from any governmental
authority with respect to the entering into or the performance of this
project. The bidder further warrants that they are under no obligation or
restriction, nor shall they assume any such obligation or restriction, that
would in any way interfere or conflict with or that would present a conflict
of interest concerning, any obligations under this project.
10.4.2 Bidder warrants that it shall perform the Services in a professional
and workmanlike manner and materially in accordance with the
applicable specifications in the RFP as per Industry Standards.
10.4.3 The Bidder represents that it is duly incorporated, validly existing
and in good standing under as per the laws of the state in which such
Party is incorporated.
10.4.4 The Bidder represents that it has the corporate power and
authority to enter into Agreements and perform its obligations
thereunder. The execution, delivery and performance of terms and
conditions under Agreements by such Party and the performance of its
obligations thereunder are duly authorized and approved by all
necessary action and no other action on the part of such Party is
necessary to authorize the execution, delivery and performance under an
Agreement.
10.4.5 The Bidder represents that the submission of responses to the
RFP execution, delivery and performance under an Agreement entered in
case the Bidder is selected.
10.4.6 The Bidder will not violate or contravene any provision of its
documents of incorporation;
10.4.7 The Bidder will not violate or contravene any law, statute, rule,
regulation, licensing requirement, order, writ, injunction or decree of any
court, governmental instrumentality or other regulatory, governmental or
public body, agency or authority by which it is bound or by which any of
its properties or assets are bound;
10.4.8 Except to the extent that the same have been duly and properly
completed or obtained, will not require any filing with, or permit, consent
or approval of or license from, or the giving of any notice to, any court,
governmental instrumentality or other regulatory, governmental or public
body, agency or authority, joint venture party, or any other entity or
person whatsoever;
10.4.9 To the best of its knowledge, after reasonable investigation, no
representation or warranty by such Party in this Agreement, and no
document furnished or to be furnished to the other Party to this
IDBI Bank : RFP – Financial Inclusion Project Page 61 of 83
Agreement, or in connection herewith or with the transactions
contemplated hereby, contains or will contain any untrue or misleading
statement or omits or will omit any fact necessary to make the
statements contained herein or therein, in light of the circumstances
under which made, not misleading. There have been no events or
transactions, or facts or information which has come to, or upon
reasonable diligence, should have come to the attention of such Party
and which have not been disclosed herein or in a schedule hereto,
having a direct impact on the transactions contemplated hereunder.
10.5.1 The Bidder shall undertake to observe, adhere to, abide by,
comply with and notify Bank about all laws in force or as are made
applicable in future, pertaining to or applicable to them, their business,
their employees or their obligations towards them and all purposes of
this tender and shall indemnify, keep indemnified, hold harmless, defend
and protect Bank and its
employees/officers/staff/personnel/representatives/agents from any
failure or omission on its part to do so and against all claims or demands
of liability and all consequences that may occur or arise for any default
or failure on its part to confirm or comply with the above and all other
statutory obligations arising there from.
10.5.2 The Bidder shall promptly and timely obtain all such consents,
permissions, approvals, licenses, etc, as may be necessary or required
for any of the purposes of this project or for the conduct of their own
business under any applicable Law, Government Regulation/Guidelines
and shall keep the same valid and in force during the term of the project,
and in the event of any failure or omission to do so, shall indemnify,
keep indemnified, hold harmless, defend, protect and fully compensate
Bank and its employees/ officers/ staff/ personnel/
representatives/agents from and against all claims or demands of liability
and all consequences that may occur or arise for any default or failure
on its part to confirm or comply with the above and all other statutory
obligations arising there from and Bank shall give notice of any such
claim or demand of liability within reasonable time to the Bidder.
10.5.3 The Bidder agrees that the Bidder shall not be entitled to assign /
sub lease any or all of its rights and or obligations under this tender and
subsequent Agreement to any entity including Bidder’s affiliate without
the prior written consent of the Bank
10.5.4 In case Bank undergoes a merger, amalgamation, takeover,
consolidation, reconstruction, change of ownership, etc., this RFP shall
be considered to be assigned to the new entity and such an act shall not
affect the rights and duties of the Bidder under this RFP.
10.6.1 Bank reserves its right to cancel the order in the event of one or
more of the following situations, that are not occasioned due to reasons
solely and directly attributable to the Bank alone.
10.6.2 Delay in customization / implementation / installation beyond the
specified period that is agreed in the contract that shall be signed with
the successful Bidder; and
10.6.3 Serious discrepancy in the quality of service / hardware / software
expected during the implementation, rollout and subsequent
maintenance process .
10.7 INDEMNITY
10.7.1 The Bidder hereby indemnifies Bank and shall always keep
indemnified and hold Bank and its employees, personnel, officers,
directors, (hereinafter collectively referred to as “Personnel”) harmless
from and against any and all losses, liabilities, claims, actions, costs and
expenses (including attorneys' fees) relating to, resulting directly or
indirectly from or in any way arising out of any claim, suit or proceeding
brought against Bank as a result of:
10.7.2 Bank’s authorized / bonafide use of the Deliverables and /or the
Services provided by Bidder under this RFP;
10.7.3 and/or an act or omission of the Bidder, employees, agents, sub
contractors in the performance of the obligations of the Bidder under this
RFP;
10.7.4 and/or breach of any of the term of this RFP or breach of any
representation or false representation or inaccurate statement or
assurance or covenant or warranty of the Bidder under this RFP;
10.7.5 and/or claims made by employees or subcontractors or
subcontractors’ employees, who are deployed by the Bidder, against
Bank
10.7.6 and/or breach of any of the term of this RFP or breach of any
representation or false representation or inaccurate statement or
assurance or covenant or warranty of the Bidder under this RFP;
10.7.7 and/or any or all Deliverables or Services infringing any patent,
trademarks, copyrights or such other Intellectual Property Rights;
10.7.8 and/or breach of confidentiality obligations of the Bidder contained
in this RFP;
10.7.9 and/or willful negligence or gross misconduct solely attributable to
the Bidder or its employees or sub-contractors.
10.8.1 All Bidder records with respect to any matters covered by this
tender shall be made available to Bank or its designees at any time
during normal business hours, as often as Bank deems necessary, to
audit, examine, and make excerpts or transcripts of all relevant data.
Said records are subject to examination. Bank’s auditors would execute
confidentiality agreement with the Bidder, provided that the auditors
would be permitted to submit their findings to Bank, which would be used
by Bank. The cost of the audit shall be borne by Bank. The scope of
such audit would be limited to Service Levels being covered under the
contract, and financial information would be excluded from such
inspection, which shall be subject to the requirements of statutory and
regulatory authorities.
10.10 PUBLICITY
10.13 ARBITRATION
10.14 JURISDICTION
10.14.1 All disputes and controversies between Bank and Bidder shall
be subject to the exclusive jurisdiction of the Courts in Mumbai and the
parties agree to submit themselves to the jurisdiction of such court. This
Project agreement shall be governed by the laws of India.
10.15 TERMINATION
10.15.1 Bank shall have the option to terminate the RFP in whole or
part thereof by giving the Bidder at least 90 days notice in writing
provided that bank agrees not to terminate this RFP during which period
the Bidder shall complete the implementation of the project
10.15.2 Not withstanding any thing contained herein above, Bank shall
be entitled to terminate this RFP if the;
10.15.3 Bidder breaches any of its obligations set forth in RFP and the
said breach is not cured within 30 days after Bank given written notice
10.15.4 The Bidder fails to give a plan of action to cure the breach
within the said 30 days
BIDDERS PROFILE
Turnover
Total Assets
Total Liabilities
Number of Offices:
Within Maharashtra:
Rest of India:
Total Number of Offices:
Please furnish information about Offices in the following format
Reference details of major contracts executed. Attach (a) reference letters for these
contracts only (b) copy of Purchase Orders for each of the model)
Date:
Signature of Authorized Official with Seal
CONFIDENTIAL
(In Rs in Lakhs)
Paid up Capital
Total Assets
PBDIT
Please attach annual reports / duly audited financial statements for the latest two
financial years.
between different
components/modules in
the total solution
3. Interoperability
Interoperable with Other Specify the
Servers in the bank protocols
Comment on the Desired
interoperability of the
solution proposed with
other
applications/platforms.
4. Bandwidth and Other Details
The bidder should indicate Indicate
the type/band width for
each type of connectivity in
the present network
architecture at each level.
Is a detailed Network Mandatory
architecture diagram
attached?
6. List of Hardware Proposed to be used by the Bidder (Please, cover all the
equipment Server, Handheld devices, scanners, etc) location-wise (i.e., at Bank
premises or Bidder’s premises):
S. Type of Hardware Make and Quantity Proposed Use
No. (eg.Server/Switch/ OFC Model
etc.)
1
2
3
4
5
6
7
8. External Backup
Feature Requirement Bidder’s Response
1 External Backup system Give specifications of
proposed shall provide all the components of
for speed backup. external backup
system proposed
(make, model,
configuration, backup
speed, bench mark
details with the
proposed server/
storage, if any, etc.)
9. Automated Tape Library Unit
Feature Requirement Bidder’s Response
1 Specify the Automated Give specifications of
Dear Sir,
Further to our proposal dated XXXXXXX, in response to the Request for Proposal
(Bank’s tender No._____ hereinafter referred to as “RFP”) issued by IDBI Bank
(“Bank”) we hereby covenant, warrant and confirm as follows:
The soft-copies of the proposal submitted by us in response to the RFP and the
related addendums and other documents including the changes made to the original
tender documents issued by the Bank, confirm to and are identical with the hard-
copies of aforesaid proposal submitted by us, in all respects.
Yours faithfully,
Authorised Signatory
Designation
Bidder’s corporate name
To
Dear Sir,
We, the undersigned, as Bidder, having examined the complete RFP document
(along with its annexures), do hereby offer to produce, deliver, install, support and
maintain IDBI Bank Financial Inclusion Project in full confirmity of your requirements
as elaborated in above said RFP for the amounts mentioned by us in the
Commercial Bid or such other sums as may be agreed to between us.
We hereby agree to all the terms and conditions stipulated in the RFP except for the
variations and deviations of requirements as mentioned by us in the Compliance
Statement, submitted along with our Technical Proposal.
We agree to abide by our Offer for a period of 6 months from the date of last day of
Bid submission and it shall remain binding on us for acceptance at any time before
the expiration of this period.
We understand that you are not bound to accept the lowest or any bid you may
receive.
We undertake, if our Bid is accepted, to provide Contract Performance Guarantee,
ATS/AMC Performance Guarantee in the form and in the amounts and within the
times stipulated in the RFP.
We undertake as a part of this contract for successful operation of the IDBI Bank
Financial Inclusion Project including WAN and its expansion in future by the Bank
during the warranty and AMC period (if contracted).
Yours faithfully,
(Authorised Signatory)
In the capacity of ______________
Duly authorized to sign the Bid for and on behalf of _________________
COMPLIANCE STATEMENT
We certify that except for the following deviations, we agree to abide by all other
clauses, terms, conditions and specifications mentioned in the RFP.
Place:
Date: Signature of Authorised signatory
with seal
Note: If there are no deviations the bidder has to give his response by writing ‘NIL’
in the statement
Dear Sir,
Reg: Implementation of Financial Inclusion Project
Having examined the Bidding Documents, the receipt of which is hereby duly
acknowledged, we, the undersigned, offer to supply and deliver the -----------------
(equipment name), in confirmity with the said Bidding documents for the sum of
.…………….(Rs. ) or such other sums as may be ascertained in accordance with
the Schedule of Prices attached herewith and made part of this Bid.
We undertake, if our Bid is accepted, to deliver, install and commission the system in
accordance with the delivery schedule specified in the Schedule of Requirements/ purchase
orders issued from time to time.
If our Bid is accepted, we will obtain the guarantee of a bank in a sum equivalent to
prescribed percent of the each of Purchase Order Price, placed on us, for the due
performance of the Contract in the form prescribed by the Bank.
We agree to abide by the Bid and the rates quoted therein for the orders awarded by the
Bank up to the period prescribed in the Bid which shall remain binding upon us.
Until a formal contract is prepared and executed, this Bid, together with your written
acceptance thereof and your notification of award, shall constitute a binding Contract
between us.
We undertake that, in competing for (and, if the award is made to us, in executing) the
above contract, we will strictly observe the laws against fraud and corruption in force in
India including "Prevention of Corruption Act 1988".
We understand that you are not bound to accept the lowest or any Bid you may receive.
(Signature)
(Name) (in the capacity of)
Duly authorized to sign Bid for and on behalf of
Note:
* the quantity is given only for comparison to arrive at the lowest bidder,
while the bank would make payments only on the actual which may be less
This information would not be considered for reckoning “L1” however the Bidder shall be
bound by it where applicable
Bank has already opened several accounts in Core Banking System for Unit price per Card in Rupees
residents of the villages that are required to be covered under the scope
of the RFP. These accounts are under Savings Bank Scheme. In the
event that the data/information about these Accounts are shared with the Rs.________ per card.
Bidder, what would be the Cost of services covered under 1(c) of the
Commercial Bid. The Bidder shall undertake all other activities covered
under 1(c) except that activity connected with opening of the account
(since it is already available in CBS)