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Expresamos nuestros más sinceros agradecimientos a la Doctora Claudia Regina González G.,
docente, asesora y consultora en Sistemas de Gestión de Calidad ISO 9000 y Control Interno, por
brindarnos su asesoría para la elaboración de nuestra Monografía de Grado.
Su valiosa ayuda y dedicación, y sus amplios conocimientos y experiencia en los temas de
calidad y control interno, puestos a nuestro servicio de manera generosa y desinteresada, hicieron
posible la construcción de este trabajo, el cual, estamos seguros, será de gran utilidad para
aquellas pequeñas empresas interesadas en emprender el proyecto de Implementación de un
Sistema Integrado de Gestión de Calidad.
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.. (
.. (
CONGRESO DE LA REPÚBLICA DE COLOMBIA. Ley 87 de 1993 por la cual se

establecen normas para el ejercicio del control interno en las entidades y organismos
del Estado y se dictan otras disposiciones
DEPARTAMENTO ADMINISTRATIVO DE LA FUNCIÓN PÚBLICA. Acto Administrativo
de Adopción del Modelo Estándar de Control Interno - MECI 1000:2005. Bogotá -
Colombia
DOMINGUEZ GIRALDO, Gerardo. Indicadores de Gestión: Las tarjetas de resultado de
eficiencia, eficacia, efectividad. Bogotá. Biblioteca Jurídica. 1998. 141 p.
--------. Indicadores de Gestión y Resultados: Un enfoque sistémico. Bogotá. Biblioteca
Jurídica. 5ª Edición 2004
ESTUPIÑAN GAITÁN, Rodrigo. Control Interno y Fraudes. ECOE Ediciones 2.003
http://www.cambiocultural.com.ar/investigacion/gestion.htm . Cambio cultural,
modernización del Estado y la Gestión Pública
http://www.gestiopolis.com/canales5/emp/pymecommx/69.htm . Administración Efectiva
del Cambio
http://www.gestiopolis.com/canales5/ger/gksa/128.htm . Camino hacia la excelencia en
el Mejoramiento Continuo
http://www.gestiopolis.com/canales5/ger/gksa/136.htm . Mejoramiento continuo,
principio de Gestión de la Calidad
1.* )2 3 %4 1 O5

http://www.gestiopolis.com/recursos/documentos/fulldocs/ger/meconti.htm .
Mejoramiento Continuo
http://www.gestiopolis.com/recursos/documentos/fulldocs/ger/metgescalidad.htm
Propuesta metodológica para gestionar la documentación de calidad
http://www.gestiopolis.com/recursos/documentos/fulldocs/ger1/metisozul.htm
Metodología para la implementación de un sistema documental ISO 9000
http://www.gestiopolis.com/recursos2/documentos/fulldocs/ger/stepsci.htm . Pasos para
el mejoramiento continuo
http://www.monografias.com/trabajos24/produccion-y-servicio/produccion-y-servicio.shtml
. Cómo implementar un Sistema de Gestión de Calidad en su empresa
INSTITUTO COLOMBIANO DE NORMAS TÉCNICAS Y CERTIFICACIÓN. Gestión de
la calidad en el Sector Público. Norma técnica de calidad en la Gestión Pública
NTCGP 1000:2004. ICONTEC 2.004
--------. ISO 9000:2000, Guía para las pequeñas empresas. Bogotá. ICONTEC. 2001.
--------. LÓPEZ CARRIZOSA, Francisco José. ISO 9000 y la Planificación de la Calidad.
2004
--------. Norma Técnica Colombiana NTC ISO 9001:2000
--------. Programas Sistemas de Gestión, Capacitación y Herramientas para la
Excelencia Empresarial. Bogotá. ICONTEC. 2004.
LADINO, enrique. Compilación Control Interno Informe COSO
MARÍN M., Henry. Transformación Cultural, Diseño Organizacional y Gestión del
Talento Humano. Impreso en Medellín, Colombia. Abril de 2005
Memorias Diplomado en Aplicación de las Normas ISO 9000. Universidad EAFIT. 2004.
Memorias Diplomado en Excelencia en la Gestión por Procesos. Módulo “El Sistema de
Calidad incorporado a la infraestructura de procesos”. Escuela de Ingeniería de
Antioquia. 2004
Memorias Especialización en Alta Gerencia con Énfasis en Calidad. Universidad de
Antioquia. 2005
SABINO, Carlos A. El Proceso de Investigación. El Cid Editor
TABLA GUEVARA, Guillermo. Guía para implementar la norma ISO 9000. México.
McGraw Hill. 1998. 387 p.
O6 1.* )2 3 %4 1

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