Craig Campton

14 Cassia Cl
ST CLAIR NSW 2759

You've gone over your Mobile Broadband plan.

Dear Craig,
Here's your latest 3 Bill.
We've noticed that you've gone over your mobile broadband plan limit this month, which means you're
probably paying more than you expected, so it might be a good idea to check if the plan you're on is
the best one for your needs.
Why not take a moment to look at the Service Summary section on your bill? If you regularly go over
your monthly limit, then you're not getting the best value from 3 because you may not be on the most
suitable plan.
A team of customer care advisors is on hand to make sure you're getting the best value possible. Call
1300 728 931 (9am to 8pm AEST Mon to Sat). They'll take a look at your usage and help find the best
plan for you.
Visit www.three.com.au/yourplan to get a better understanding of your bill and see how to change your
plan in 3 easy steps with My 3.

Yours sincerely,

Mira Bashi
General Manager, Customer Marketing & Insights
 Account number Invoice number Date of Issue
Your bill was emailed to: www.three.com.au/care 3379222460 757899259 19 Jan 2011
comocraig@hotmail.com 13 33 20
Vodafone Hutchison Australia Pty Ltd
Tax Invoice/Statement
ABN 76 096 304 620

Craig Campton
14 Cassia Cl
ST CLAIR NSW 2759

$0.00 $39.58 $39.58

Thanks for paying by Direct Debit.
Please ensure there are enough funds in
your account to avoid dishonour and late
09 Feb 2011 payment fees.

Last bill
Previous balance $174.77
What you paid $174.77cr
What's been adjusted $0.00
Balance brought forward $0.00
GST included in what's been adjusted $0.00

This bill 20-Dec-2010 to 19-Jan-2011

Your service summary $39.58

Total (including GST) $39.58

GST included in this bill's total $3.60

Now and then Take a look and compare your total spend

November $29
December $174
January $39
$0 $100 $200

Account number Invoice number Direct debit date

3379222460 757899259 09 Feb 2011

Direct Debit 3's preferred method of payment. Setup In person Present this slip to any Australia Post outlet or agent with your payment
or change your bank account or credit/debit* card details debit card or cheque (payable to 3 Australia). 3 will charge a $1.00 (incl GST) surcharge
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By cheque Send this slip and cheque payable to 3 Australia PO Box 686 Spring Hill
Biller Code: 120931 QLD 4004. No staples please.
BPAY Reference: 3379 2224 603

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transaction amount. This will appear on your next bill.
 you're on page 3 o f 4

Need help? Account number Invoice number Date of Issue

www.three.com.au/care 3379222460 757899259 19 Jan 2011
13 33 20

What you paid

Description Date Amount
Bank Account 11 Jan $174.77cr
Total $174.77cr

This bill
Your service summary
Mobile Number Name Description From To Amount
0430 272 910 Craig Campton Mobile Broadband 24 month $29 plan 20 Dec 19 Jan $39.58
Total $39.58

continued overleaf

Payment Slip
Make cheque payable to: Questions answered
3 Australia GST All changes shown on your bill include GST unless stated otherwise. Some items on your bill may be classified as GST-free and will not be
Detach payment slip and send included in the GST total.
cheque (no staples please) to: Time of use Some services may show the time they were used at your registered address and not your local time.
3 Australia Billing Period Some charges relate to prior billing periods may appear on this bill due to the timing of information processing.
PO Box 686
Spring Hill QLD 4004 Change your details To update your email address or direct debit details, log on to www.my.three.com.au or call us on 13 33 20.
Late payment fee If payment of your bill is not received by the due date a late payment fee of $10 (incl GST) may be charged on your next bill.
Dishonour fee A payment dishonour fee of $16.50 (incl GST) may be charged if your payment is dishonoured. This fee is in addition to any fees
charged by your financial institution.
Trouble paying? Please contact 13 61 71 (Monday - Sunday AEST 8:00am to 8:00pm) for assistance.
 you're on page 4 o f 4

Need help? Account number Invoice number Date of Issue

www.three.com.au/care 3379222460 757899259 19 Jan 2011
13 33 20

Your service summary Mobile number 0430 272 910

Name Craig Campton

Mobile Broadband 24 month $29 plan (2GB)

Amount
Monthly fee: Mobile Broadband $29 (2GB) $29.00

Mobile Broadband Included Usage (You have used: 2.00 GB) $0.00
Mobile Broadband Charged Usage (You have used: 105.85 MB) $10.58

Total $39.58

The details
Mobile Broadband
Date Description Included Usage Charged Usage Amount
21 Dec Daily Usage 84.52 MB - 0.00
22 Dec Daily Usage 130.46 MB - 0.00
23 Dec Daily Usage 0.62 MB - 0.00
27 Dec Daily Usage 128.34 MB - 0.00
28 Dec Daily Usage 14.39 MB - 0.00
29 Dec Daily Usage 75.72 MB - 0.00
30 Dec Daily Usage 40.21 MB - 0.00
01 Jan Daily Usage 178.79 MB - 0.00
02 Jan Daily Usage 12.21 MB - 0.00
05 Jan Daily Usage (Mobile Web) 27.30 MB - 0.00
06 Jan Daily Usage (Mobile Web) 236.12 MB - 0.00
07 Jan Daily Usage (Mobile Web) 59.32 MB - 0.00
11 Jan Daily Usage (Mobile Web) 8.15 MB - 0.00
12 Jan Daily Usage (Mobile Web) 725.80 MB - 0.00
13 Jan Daily Usage 103.26 MB - 0.00
13 Jan Daily Usage (Mobile Web) 123.13 MB - 0.00
15 Jan Daily Usage 99.66 MB 36.88 MB 3.69
16 Jan Daily Usage - 56.35 MB 5.63
19 Jan Daily Usage - 12.62 MB 1.26

Sub-Total 2.00 GB 105.85 MB $10.58