Kista Science Tower

Färögatan 33
164 51 Kista
Sweden
Tel:+46 (0)8 585 020 00
www.ebuilder.com

Mobile Phone Manufacturers and

Telecom/Mo-bile Phone Operators!
Cut costs and improve after sales/reverse logistics service globally with eBuilder’s world leading After Sales Cloud Process

Taming massive complexity
Today many companies operate in
complex value networks, but they
lack the end-to-end control and
visibility to effectively manage the
discrete activities that make up the
process, and they do not know how
well these activities are being per-
formed. eBuilder After Sales process
gives
this control and visibility.
When units are returned in after
sales/reverse logistics/returns, there
is much to gain by being able to
trace each unit and its status
throughout the logistics
process, with its multiple
carriers, warehouses, hubs, CONSUMER
service centers, etc. The
sales/returns/reverse logistics process
(internal departments, external busi-
ness partners/third parties, and the
relevant IT systems).
Automation with best practice
business logic/rules
eBuilder After Sales automates the
after sales/reverse logistics/returns
process. Activities are handled auto-
matically and monitored (see Figure
1). You can see each exception that
might require intervention at each
point in the process.
View Order
Status Entry
POINT OF SALE
eBuilder After Sales optimizes the
end-to-end process. You get faster
execution, shorter lead times, and
greater after-sales process agility—
you can respond quickly to changes
in a constantly changing business
environment.
Business Activity Monitoring
(BAM) in real time
eBuilder After Sales provides end-to-
end visibility. It presents real-time
business information at the opera-
tional, tactical, and strategic levels.
AFTER SALES SUPPORT
CARRIER SERVICE MANUFACTURER /
NETWORK INSURANCE COMPANY

improvement in business
performance that centralized
control and process visibility
Return Order
can achieve is substantial. Faulty item Entry
Dispatch Process Process
Validate
Orders Claims Claims
Transport
View Return to Recieve
Integration enhances end- Items
status Consumer Dispatch
to-end performance
Inventory Inventory

eBuilder After Sales integrates all

the participants in the after Figure 1: The after sales process
Its efficient drill-down displays are a mainstay of effective, the processing of returns, for example, preventing
proactive management at all levels. invalid returns and ensuring that each return is
complete and correct from the very beginning
Profit from the power of Business Intelligence
• The ability to measure and compare the
After Sales’ Business Intelligence (BI) Portal provides clear,
performance of
logical, graphical reports that enable intuitive and interactive
suppliers/contractors/sub contractors
drill-down analysis.
These results are the combined effect of:
Master management of master data
• Seamless, automatic execution of the after
Management of master data secures correct end-to-end
sales process
processing. Master data is the business critical data that
controls and drives the business process. eBuilder After Sales • Reduced errors, reduced costs of operation,
ensures that all authorized participants share this essential and faster process execution
data.
• Centralized control and centralized
Improved customer satisfaction process visibility
eBuilder After Sales improves customer satisfaction by cut- • Full-scale Business Intelligence coverage
ting lead times as much as 50% by automating and opti-
This contributes to achieving many high-level
mizing the end-to-end process, and providing centralized,
automated, exception and escalation management. You can business profitability and growth objectives.
make real time information available to end customers.
For more information:
KPIs for better decision making
info@ebuilder.com +46
Critical for manufacturers, operators, and retailers, eBuilder
(0)8 585 020 00
After Sales displays business-critical KPI and SLA statistics
showing how well the different service partners and logistics www.ebuilder.com
providers are performing in the value network.

Enable structural changes that generate radical cost About eBuilder

sav-ings
eBuilder is the lead- many standard proc-
Through the use of eBuilder After Sales, costs can be reduced ing global supplier of esses on the same
by 10-50% overall as a result of: Cloud Processes that platform and to cus-
enable companies and tomize both processes
• Less manual labor, fewer customer queries, and organizations to and integrations.
less process troubleshooting automate, control, and Today eBuilder has
manage their value customers in over 50
• Improved coordination of transportation and networks for Travel countries. Operations
repairs and Expense are managed from
Management, Pro- Stockholm, Sweden
• Optimized asset utilization throughout the process curement, Supply with regional offices
Chain, and Finan-cial in Australia and Sri
• Central validations and decision rules that optimize Transactions. Lanka
eBuilder is unique in
its ability to deliver