Virus & Spyware Removal Checklist Your Logo Here

Your Company Name, Street Address, City, State, Zip and Telephone and Web Address.

ü Item Entry/Notes

CONTACT
Contact Name
Contact Telephone Number
SYSTEM INFORMATION
Computer Model
Computer Make
PASSWORD INFORMATION Necessary for repair/testing proper operation.
System Boot/Biometric Password
Administrative Username
Administrative Password
User Account Username
User Account Password
DISK IMAGING
Create/Test System Image Backup Provides restoration capacity if malware removal efforts prevent system operation.
Remove All Windows System Restore Points Eliminates possibility malware infection will be re-introduced.
ANTIVIRUS If these steps fail, hard disk removal/PE boot disk may be required.
Antivirus Efficacy Check
Confirm Application Is Most Current Available
Confirm Application Is Operating Properly (Not Corrupted)
Uninstall Outdated/Corrupted Application (If Necessary)
Install Current Antivirus Application (If Necessary)
Install Antivirus Signature Updates
ANTISPYWARE If these steps fail, hard disk removal/PE boot disk may be required.
Antispyware Efficacy Check
Confirm Application Is Most Current Available
Confirm Application Is Operating Properly (Not Corrupted)
Uninstall Outdated/Corrupted Application (If Necessary)
Install Current Antispyware Application (If Necessary)
Install Antispyware Signature Updates
ANTIROOTKIT If these steps fail, hard disk removal/PE boot disk may be required.
Antirootkit Efficacy Check
Confirm Application Is Most Current Available
Confirm Application Is Operating Properly (Not Corrupted)
Uninstall Outdated/Corrupted Application (If Necessary)
Install Current Antirootkit Application (If Necessary)
Install Antirootkit Signature Updates
NATIVE DISINFECTION If these steps fail, hard disk removal/PE boot disk may be required.
Perform Full Antirootkit Scan
Remove All Found Infections
Perform Full Antivirus Scan
Remove All Found Infections
Perform Full Antispyware Scan
Remove All Found Infections
Install Periform Ccleaner
Remove All Temporary Files
Install sUBs CombFix Runs on 32-bit versions of Windows 2000, XP and Vista.
Run sUBs ComboFix Disable antivirus/antispyware software before running ComboFix.
Review Add/Remove Programs Applet
Uninstall Unnecessary Programs
Remove Unnecessary Entries From Windows Startup Folder
SYSTEM FILE CHECK If these steps fail, hard disk removal/PE boot disk may be required.
Install Microsoft Autoruns For Windows
Disable Unnecessary/Rogue Entries
Run Trend Micro Hijack This:
Remove Unnecessary Programs:
Performance Check If errors occur within these steps fail, hard disk removal/PE boot disk may be required.
Confirm Error-Free Boot Operation:
Confirm Proper Network Operation:
Confirm Proper Web Browser Operation:
Confirm Proper Microsoft Office Operation:
Create New Windows System Restore Point If system now tests clean and functions properly, work is complete.
SLAVED/PBE DISINFECTION If infections remain, slave disk to test system or use boot disk to continue disinfection.
Remove Drive/Boot Using PE Utilities
Perform Full Antirootkit Scan
Remove All Found Infections
Perform Full Antivirus Scan
Remove All Found Infections
Perform Full Antispyware Scan
Remove All Found Infections
Registry Editing
Manually search/edit/clean Registry Seek offending applications antimalware programs may have identified.
Performance Check
Confirm Error-Free Boot Operation
Confirm Proper Network Operation
Confirm Proper Web Browser Operation
Confirm Proper Microsoft Office Operation
Create New Windows System Restore Point If system fails to return to proper operation, reinstallation may be required.