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This Hands-On training teaches you everything you need to know to become an
expert Technical Support Staff. It covers Basic to Advanced troubleshooting and
servicing strategies. You need no further PC Repair training after completing this
course. This course is an unselfish transfer of technology from CNCTC Inc through
its experienced IT Trainers at a reasonable price. It is a two course training merge
into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam

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Ê  amiliarity with Windows Operating System

Ê High Level interest in learning

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Ê Common PC errors
Ê Types of Personal computers
Ê Identifying key parts of a Personal Computer
Ê Basic Software components
Ê Overview of PC Operations
Ê Operating Systems (OS)
Ê Disk Operating System (DOS) How DOS works

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Ê Types of PC case
Ê  unctions of a CPU Case
Ê  ront Panel connectors
Ê Removing CPU Case
Ê Cleaning the PC case
Ê PC Cooling System
Ê PC Cooling system maintenance
Ê Power Supply
Ê Common Power Supply problems
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Ê Types of CPU x86, Celeron, Pentium I-IV, Itanium, Duron, Sempron, Athlon CPU
speed
Ê CPU socket/slot types
Ê Comparing different types of CPU
Ê How to identify CPUs physically
Ê Physical installation of CPU
Ê Installing CPU fan
Ê CPU Benchmarking
Ê CPU Overclocking
Ê Upgrading CPU
Ê CPU maintenance
Ê CPU cleaning procedures
Ê Troubleshooting & testing CPU using processor diagnostic test

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Ê Types of motherboards
Ê cotherboard layout, form factors
Ê cotherboard Identification
Ê cotherboard components
Ê ROc BIOS
Ê cotherboard BUSSES
Ê Configuring motherboard jumper settings
Ê Upgrading motherboards
Ê Signs of trouble with the motherboard
Ê Common motherboard problems
Ê cotherboard caintenance
Ê cotherboard Cleaning procedures
Ê Troubleshooting and testing motherboards

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Ê Types of cemory
Ê Comparing different types of memory
Ê cemory identification
Ê Adding and Removing cemory
Ê cemory packaging
Ê cemory upgrading
Ê cemory caintenance
Ê cemory cleaning procedures
Ê Determine failed memory devices using memory diagnostics test
Ê Troubleshooting RAc errors

÷ $6- 1' ÷

Ê The HARD DRIVES

Ê Types of hard drives
Ê Hard drive manufacturers
Ê Hard Drive Identification
Ê Identifying drive capacity
Ê Hard drive controllers
Ê IDE/SCSI cables
Ê Hard drive configuration (caster/Slave layout)
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Ê Hard drive installation

Ê Upgrading to large Hard-disks
Ê Optimizing hard disk performance
Ê Hard drive maintenance
Ê Hard drives problems troubleshooting and repairing
Ê The  LOPPY DRIVES
Ê Types of diskettes
Ê  loppy drive identification
Ê  loppy drive controller
Ê Setting drives and cable orientation
Ê Replacing a floppy drive
Ê  loppy disk and drive Care
Ê  loppy drive maintenance
Ê  loppy drive cleaning procedures
Ê  loppy drive problems and solutions

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Ê CDROc drive
Ê DVD/DVD+R/RW drive
Ê CD-R drive
Ê CD-RW drive
Ê CD/DVD controllers
Ê CD/DVD configuration (caster/Slave layout)
Ê CD/DVD installation and upgrading
Ê Transfer Speed
Ê Device Data throughput
Ê CDROc maintenance
Ê CDROc cleaning procedures
Ê Trouble shooting and repairing common
Ê CDROc drive problems
Ê REcOVABLE DRIVES
Ê Troubleshooting External Storage device

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Ê PC cONITOR
Ê 6eyboards
Ê Connecting keyboards
Ê 6eyboard maintenance
Ê 6eyboard cleaning procedure
Ê Troubleshooting and Repairing common keyboard errors
Ê |oysticks
Ê Web Cams
Ê Connecting a Web Cam
Ê caintenance of a Web Cam
Ê Speakers
Ê Connecting Speakers
Ê caintenance of speakers
Ê Printers
Ê Types of printers
Ê Installing a printer
Ê Diagnosing Printer problems
Ê Solving common printer problems
Ê couse
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Ê couse interfaces (PS2, Serial, USB and wireless)

Ê couse cleaning procedures
Ê Troubleshooting and repairing common mouse problems

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Ê Expansion Slots
Ê Proper insertion of expansion card
Ê Replacing and removing expansion card
Ê Display /Video or Graphics card
Ê Graphics adapter installation
Ê Adding ad Removing video card
Ê Display card caintenance
Ê Display card cleaning
Ê Symptoms of trouble with display adapter
Ê Common problems of graphics adapter
Ê TV Cards
Ê Adding and Removing TV tuner card
Ê Sound Cards
Ê Adding and Removing Sound card
Ê LAN Cards
Ê Adding and Removing LAN card
Ê codem
Ê Adding and removing Internal modem
Ê Adding and removing External modem
Ê Scanner

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Ê Serial Port
Ê Configuring Serial port
Ê Symptoms of trouble with serial port
Ê Repairing common serial ports problems
Ê Adding and replacing serial ports
Ê Parallel Port
Ê Configuring parallel port
Ê Symptoms of trouble with parallel port
Ê Repairing common parallel port errors
Ê Adding parallel port
Ê USB Port
Ê Symptoms of trouble with USB port
Ê Repairing common USB errors
Ê  irewire Port
Ê Symptoms of trouble with  irewire port

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Ê Safety Concerns
Ê Heat  actors
Ê Static Electricity
Ê Electro Static Discharge (ESD)
Ê Radio  requency Interference
Ê AC Power
Ê Spikes, Brownouts, Blackouts
Ê UPS
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Ê Common errors occurring after PC Assembly

Ê Properly assemble a Personal Computer
Ê Properly disassemble a Personal Computer

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Ê BIOS
Ê  unction of a BIOS
Ê Accessing CcOS Setup
Ê Navigating and Changing CcOS values
Ê Upgrading the BIOS
Ê Troubleshooting system faults using POST
Ê BIOS and POST codes
Ê Using POST audio and Video error codes
Ê Standard IBc POST error codes
Ê Determining what POST cannot test
Ê Upgrading the BIOS

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Ê PC Troubleshooting strategy
Ê Designing a troubleshooting methodology
Ê Establishing where to begin the testing
Ê Determining common causes of failures
Ê  inding and isolating the board with the problem
Ê Utilizing advance diagnostic programs to test for:
Ê Solving Interrupt (IRQ) and I/O conflicts

 
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Ê Common Windows errors

Ê Desktop Operating Systems
Ê Network Operating Systems
Ê Overview of Windows Operating System
Ê Windows Boot Process
Ê Windows configuration files
Ê Windows core files
Ê Windows System Directories

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Ê cS-DOS Overview
Ê  unction of DOS
Ê DOS boot process
Ê DOS system files
Ê DOS interface (CLI)
Ê Types of DOS commands
Ê Common DOS commands
Ê Common DOS errors
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Ê  AT ( ile Allocation Table)

Ê Types of  ile Systems ( AT16,  AT32, V AT,
Ê NT S4, NT S5 & HP S)
Ê  ile System Care
Ê Checking the drive for errors
Ê Supported  ile Systems of different versions of cicrosoft Windows

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Ê Hard disk configurations

Ê Hard disk partition
Ê Primary Partition
Ê Extended Partition
Ê Logical Drive
Ê Volume
Ê Preparing a brand new hard drive
Ê Partitioning a Hard Drive
Ê  ormatting a Hard Drive
Ê Deleting Hard Disk partitions
Ê Hard Disk Diagnostic test
Ê Repairing the caster Boot Record
Ê  ixing a damaged partition table
Ê Repairing Hard Disk with Bad Sectors
Ê Low-level  ormatting a drive

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Ê Hardware requirements
Ê Hardware compatibility
Ê Common errors during installation
Ê Installing Windows 98
Ê Upgrading Windows 98
Ê Installing Windows XP

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Ê What is a Device driver?

Ê  unction of a device driver
Ê Determining hardware model & manufacturer
Ê Where to find Hardware drivers
Ê Searching for drivers in the internet
Ê Installing device drivers (Video card, LAN card, codem, printers etc..)
Ê Post-install operations

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Ê Software compatibility
Ê Hardware requirements
Ê Dealing with failed installation
Ê Installation methods (Control Panel, Installer)
Ê Installing Software (cS-Office, Anti-Virus, Network games programs etc..)
Ê Software updates and Service packs
Ê Uninstalling Software
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Ê Dealing with failed uninstallation

Ê canual Removal of installed Software

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Ê What is a virus?
Ê Types of virus
Ê Spyware, Adware, malware viruses
Ê Preventing Virus infections
Ê Protecting 6ey System files
Ê Checking for cacro viruses missed by anti-virus programs
Ê Protecting against script based virus.
Ê Symptoms of an infected computer
Ê Deciding what anti-virus program to install
Ê Installing Anti-Virus programs
Ê Installing Anti-Spyware, calware and Adware program.
Ê Diagnosing, Treating and Removing Virus infections

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Ê How disk drives work

Ê Understanding Tracks, Sectors, Cylinders and Clusters
Ê caster Boot Record
Ê Partition table
Ê Troubleshooting strategy concepts
Ê Running Scandisk to check for disk errors
Ê Correcting errors reported by scandisk
Ê Causes and symptoms of a corrupted  AT
Ê Repairing lost and cross-linked files
Ê Surviving Disk Disasters
Ê Understanding Disk error messages
Ê Creating emergency rescue disk
Ê Using Disk repair tools
Ê Recovering  iles and Directories
Ê Recovering erased  iles
Ê Transferring recovered files to backup disk
Ê Editing Disk sectors
Ê Reviving non-bootable disk
Ê Repairing the caster Boot Record
Ê  ixing a damaged partition table
Ê Dealing with accidental Reformatting
Ê Unformatting a drive
Ê Removing Disk  ragmentation
Ê Using Backup utility program
Ê  ixing common disk problems
Ê Solving ?Invalid drive specification

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Ê General Troubleshooting cethodology

Ê What to do when Windows failed to start
Ê Windows Plug n Play Architecture
Ê Windows boot files
Ê Windows Start-up process
Ê Troubleshooting Windows Start-up problems
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Ê Dual booting Windows 98 with Windows XP/2000

Ê Creating Emergency Repair Disk (ERD)
Ê Solving common Windows errors
Ê Windows XP Administrative Tools
Ê Computer canagement Console (Adding, Editing and deleting partitions)
Ê System Tools, Services and applications

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Ê What is a Registry?
Ê Registry entry structure
Ê codifying Registry Entries with Regedit and Regedit32
Ê Backing up registry entries
Ê Preventing registry backup failures
Ê Repairing corrupted Registry files
Ê Removing Unwanted Registry entries
Ê Solving Registry entry conflicts

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Ê Disk Cloning Concept

Ê Advantages of Disk Cloning
Ê Issues to consider before cloning a drive
Ê Preparing for Disk Cloning
Ê Disk Cloning Software
Ê Disk Cloning using GHOST
Ê Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
Ê Common disk cloning errors
Ê Solving Disk Cloning failures

 
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This HANDS-ON training gives you the knowledge and skills to design, build,
configure and implement a Local Area Network/WAN. The training starts from the
ground up, from planning to purchasing to designing and to cabling the network
and to configuring the network so that it will be up and running. The training does
not stop there because it includes Implementing, Configuring and Administering a
Windows 2003 Active Directory Infrastructure It teaches you all you need to know
to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam

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PC Hardware and Software Troubleshooting and Repair Training
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Ê Defining a Local Area Network

Ê Application of PC Networking
Ê Organization-wide computing
Ê Workgroup computing
Ê Resource sharing
Ê Distance Learning
Ê  TP and Web Access
Ê Differentiating LAN, cAN and WAN
Ê Network Standards
Ê Network Operating Systems (NOS)
Ê Characteristics of a NOS
Ê Desktop Operating Systems (Client Operating System)

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Ê Client for cicrosoft Networks

Ê Network Adapter
Ê Network Protocol (TCP/IP)
Ê  ile and Printer sharing for cicrosoft Networks

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Ê Installing Client for cicrosoft Networks

Ê Installing Network Adapter
Ê Installing and configuring TCP/IP
Ê Installing  ile and Printer Sharing for cicrosoft
Ê Networks
Ê Setting Workgroup names and Computer names
Ê Common errors in building a Network
Ê Solving Network Connection problems

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Ê TCP/IP Overview
Ê  unction of TCP/IP in a Network
Ê Static and Dynamic IP Addresses
Ê Class A, B, C and D
Ê Differentiating IP address classes
Ê Network ID's and Hosts
Ê Choosing Private IP addresses
Ê Assigning IP addresses
Ê IP Subnetting
Ê Subnetting Class A, B & C address
Ê Defining Subnet casks
Ê Troubleshooting TCP/IP
Ê Using Network utilities (ping, tracert, ipconfig, arp,
Ê nbtstat etc..)
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Ê Overview of the Internet

Ê Internet Service Providers (ISP)
Ê Requirements for Internet connection (codem, Tel.
Ê Line, ISP account)
Ê Dial-up Internet connection
Ê Broadband Internet connection (Cable/DSL)
Ê Dial-up Internet connection setup
Ê Cable and DSL internet connection setup
Ê Common errors in connecting to the Internet
Ê Solving common internet connection failures
Ê Sharing Internet Connection using a ROUTER
Ê Configuring a DSL Router
Ê canaging IP address of DSL Router
Ê Configuring the embedded DHCP server in the Router
Ê canaging advanced features of the Router
Ê Sharing Internet Connection using Wingate software
Ê Configuring the Wingate server
Ê Configuring the Wingate client
Ê Testing for internet connection of the network
Ê Common Internet sharing problems
Ê Solving Internet connection errors

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Ê LAN Standards
Ê culti-LAN Networks and configuration
Ê Backbone Designs
Ê High-Speed LAN
Ê Defining LAN requirements
Ê Determining user needs
Ê Network Hardware
Ê Network Topology (Star, Bus, Ring and Tree)
Ê Cabling the Network
Ê Testing the Cable
Ê Testing the Network
Ê Post Installation operations

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Ê The Architecture of Active Directory

Ê How Active Directory Works
Ê Examining Active Directory
Ê The Active Directory Design, Planning, and Implementation Processes

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Ê Creating a  orest and Domain Structure

Ê Domain Controller Installations
Ê Creating a domain
Ê Creating a child Domain
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Ê Creating a member Server

Ê |oinng a workstation in a domain

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Ê Examining and Configuring Active Directory Integrated DNS

Ê Raising  orest and Domain  unctional Levels
Ê Creating Trust Relationships
Ê Implementing Active Directory

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Ê User Accounts
Ê Groups (Security, Global, Domain Local, Universal)
Ê Local and Domain Security
Ê Account Policy
Ê Local User Profiles
Ê Roaming User Profiles

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Ê Implementing Share Permissions

Ê Using NT S Permissions
Ê Inheritance and Ownership

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Ê Installing Local Printer

Ê Installing Network Printer
Ê Implementing Printer Security
Ê Implementing Print Priority, Print Scheduling and Print
Ê Pooling

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Ê Implementing Disk Quota

Ê Auditing Account logons
Ê Auditing Object access

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Ê Organizational Units
Ê Implementing OUs
Ê Security Settings
Ê Administrative Templates
Ê Securing Workstations

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Ê Implementing Alerts and logs

Ê Implementing System conitors

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Ê Back-up and restore selected data

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Ê Back up and restore Entire Computer

Ê Scheduled Backups
Ê System State Data

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Ê Implementing Routing and Remote Access Service

Ê Configuring Server and Clients
Ê Connecting RRAS client to Server

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Ê Implementing Terminal Services

Ê Connecting Terminal Services Clients

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Ê  ault Tolerant Volumes

Ê Implementing RAID 1, 3 and 5
Ê Troubleshooting RAID volumes