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Paper
On
RELATIONSHIP MARKETING AS A
STRATEGY
Presented
By
Dr.C.S.Yatnalli
Selection Grade Lecturer in Commerce
M.A.S.C.College,HAUNSHBHAVI
(Karnataka)
Prof. M.B.Banakar
Lecturer in Commerce
B.R.Tambakad Degree College,Hirekerur
(Karnataka)
Social Responsibility of Indian Corporate Sector-Key
Challenges
_______________________________________________
_
* Dr.C.S.Yatnalli. ** Prof.S.S.Pattanashetti. *** Prof. M.G.Koti.
_______________________________________________________________________
_
Introduction:
The social responsibility of business encompasses the economic, legal, ethical and
discretionary expectations of the society that have the organizations at a given point in
time. The concept of (Corporate Social Responsibility) CSR originated in the 1950s in
USA. CSR became a matter of almost importance of diverse groups demanding change in
business. It is voluntary assumptions of responsibilities that go beyond the economic and
legal responsibilities of corporations. The ethical responsibilities are the additional
behaviours and activities that are not necessarily codified into law but nevertheless are
expected by society. We define Corporate Social Responsibility (CSR) as conducting
business in ways that provide social, environmental and economic benefits for the
communities and geographies where we operate.
The term 'corporate social responsibility' (CSR) refers to ethical, legal and
philanthropic behaviour in the workplace, market and community. The respect for
employees, the community and environment is thus central to CSR. However this is
always observed with corporate profitability as the overriding objective. At it's best, CSR
should bolster a corporate's status and contribute lasting value to its shareholders as well
as to society at large.
The CSR initiatives are designed to meet a genuine need in the community.
Through various undertakings companies pursue economic, social and environmental
goals. Charities can benefit from tapping into the CSR agenda, by identifying a
company who would make a good partner, seizing different CSR initiatives and
developing corporate partnerships.
• They make better decisions because they are emotionally connected with that they
do.
• They are more motivated because they are passionate about what they do.
• They get support from outside the company, from customers, suppliers, the
media, regulators and others because they care about their purpose.
As consumers we can help to change the way that business are run to a way, which is
better for business, better for the people in the business and better for life on earth simply
by supporting these companies with our business. This has added advantage of giving us
better products and services as well. As these businesses become more successful and
their stories become well known other companies will want to understand where their
success comes form and will begin to see the opportunities of moving beyond CSR to
authentic business.
Services to Stakeholders
The corporations which have, over the last two centuries, successfully developed
into more complex systems, have been legally bound to serve their stakeholders. The
stakeholders include the owners or shareholders who must be given fair amount of
returns to their investments, assurances that their investments are optimally utilised and
that the corporations they invest in are sound and healthy.
* The second group of stakeholders is the employees, whose needs particularly in
terms of fair wages and other conditions of service, safety of their lives and bodily
harms and even their security after retirement must be fulfilled.
• The third group is the suppliers or creditors who expect to continuously serve the
corporations as a gesture of goodwill as well as an opportunity to make a living.
• The fourth and a very important group indeed is the customers, whose demands in
terms price, quantity, quality, etc. have often to be satisfactorily met. For this is
the group which actually provides all the profits that will be needed to meet the
demands of the other stakeholders. It is also this group that the corporations are
most concerned with in their efforts to produce the goods and services. Apart
from the stakeholders, the corporate leaders of today, by virtue of their power,
wealth and influence, are increasingly expected to contribute towards
community's "culture". This includes providing support to the arts, the museums,
the opera, and the symphony orchestra; serving as trustees on the boards of
educational and religious institutions; and also financial support of philanthropic
and other community causes.
Today, this view of business has changed the idea of optimization came into
force. It is now recognized that there are many stakeholders and there is need to have a
proper balancing in the interest of various stakeholders. Each stakeholder has his own
requirements. Their happiness comes from satisfaction of their needs. In the following
table, parameters of happiness are mentioned.
Table No 1.
Table No 2.
An analysis of the practices that some of the leading corporate like Infosys,Dabur
India Limited, TATA Consultancy Colgate-Palmolive (India) Limited, Marico Limited,
Mahindra and Mahindra Ltd, Apollo Tyers Ltd, Tata tea. ONGC Ltd and MSPL,
Reliance Industries Ltd. Etc follow speaks of what Indian corporate sector understands of
the concept.
An analysis of the practices that some of the leading corporate like Dabur India
Ltd follows the concept of CSR, to name a few.
• Rural Health Care Services.
• Awareness drives on HIV-AIDS with the migrant population.
• Women Empowerment.
• Educating poor and under-privileged children and school dropouts.
• Skill Development
• Self help groups.
The Infosys Foundation was formed in 1966 and comprises a dedicated team
who work to support and enrich the underprivileged sections of society. The
foundation is successfully creating opportunities and working towards a more
equitable society through programs like
• Social rehabilitation and rural upliftment.
• Learning and education
• Healthcare
• Traditional Arts and culture
Corporate Sustainability has always been at the core of (TATA Consultancy
Services) TCS; it is driven by the Tata Group’s vision of giving back to the society.
The highlights of TCS are
• Education program for children in Wazapur village in the Raigadh district of
Maharashtra.
• Education on health and sanitization
• Adult literacy courses and women’s empowerment.
• Developing technical competencies like BPO specific skills, soft skills and
infrastructure services training to enhance employability of the visually impaired.
• Computer Based Functional Literacy (CBLP) Program.
• A key vehicle to create awareness about IT among school children in 2008-09,
around 15000 children participated.
Conclusion:
Business ethics and CSR is the recoganisational of thee fact the organizations
have significant influence of the social system and that this influence must be properly
considered and balanced in all organizational actions. These imply that the companies
have an important social role in various segments of the society, particularly those who
are directly affected by it. This enlightens on the thought that the corporate entities must
not exist only for the sole motive of the profits but have to devote some of their precious
resources for retaining its employees. BE and CSR are the business capacities to respond
to the crisis of recession. The real test of treatment to human resource is during such
down trends. CSR implies that it is the duty of the corporate to ensure the safety of all the
stakeholders. Apart from the stakeholders, the corporate leaders of today, by virtue of
their power, wealth and influence, are increasingly expected to contribute towards
community's "culture".
References:
1. Peter Drucker, Readings on Managements, cases and concepts, Prentice Hall 1960
reprinted in 2000.
2. Manuel G Velasquez, Business Ethics, Concepts and Cases, fifth edition, Prentice Hall
2002.
3. S.G.Hundekar, Business ethics and Corporate Governance ‘Kuvempu University,
Distance Education Council, Shimoga.
4. Baddi and Baddi: Business Ethics. Delhi, Vrinda Publications
5. Bruce Nash and Allan Zullo (1988)
6. Annual Report 2008-09- Infosys, Dabur India Limited, TATA Consultancy Colgate-
Palmolive (India) Limited and Marico Limited,
7. Rosy Joshi and Sangam Kapoor, Busines Environment,Kalyani
Publishers,2006,Pp.290-293.
www.accountability.org.uk
www.bcconnections.org.uk
www.bitc.org.uk
www.corporate-citizenship.co.uk
www.csreurope.org
www.forumforthefuture.org.uk
www.inkinddirect.org
www.smartchange.org
www.societyandbusiness.gov.uk
www.conference-board.org , www.allbusiness.com.
http://www.wikipedia.org.
www.icai.org.pdf.
Social Responsibility of Indian Corporate Sector-Key
Challenges
_______________________________________________
_
* * Dr.C.S.Yatnalli. ** Prof.S.S.Pattanashetti. *** Prof. M.G.Koti.
_______________________________________________________________________
_
_______________________________________________________________________
_
ABSTRACT
Introduction:
Services to Stakeholders:
The stakeholders include the owners or shareholders who must be given fair amount of
returns to their investments, assurances that their investments are optimally utilised and
that the corporations they invest in are sound and healthy
Ethical and CSR Projects:
An analysis of the practices that some of the leading corporate like Infosys,Dabur
India Limited, TATA Consultancy Colgate-Palmolive (India) Limited, Marico Limited,
Mahindra and Mahindra Ltd, Apollo Tyers Ltd, Tata tea. ONGC Ltd and MSPL,
Reliance Industries Ltd. Etc follow speaks of what Indian corporate sector understands of
the concept. The concept of social responsibility is very old in India. The corporate
sectors in India have realizing their responsibility towards society, but the member of
such units is very limited. The social activities undertaken by some co companies are as
follows.
Key Challenges and Implementation: Corporate Social
responsibility is a concept that seeks to bring together the apparently exclusive worlds of
the corporate and the society. Society here means all the stakeholders in the firm. CSR
implies that it is the duty of the corporate to ensure the safety of all the stakeholders. It is
closely linked with the concept of sustainable development whereby not only financial
concerns should drive the decisions of a firm but also concerns of the society,
environment, etc.
_______________________________________________________________________
To,
Prof. (Ms) Snatosh Gupta
Department of Commerce,
University of Jammu,
JAMMU.
Respected Sir,
Marketing As A Strategy” (Both hard and soft copy) for the 62nd All India
Thanking you,
Your’s faithfully,
(Dr C.S.Yatnalli)
From:
Dr.C.S.Yatnalli,
Selection Grade Lecturer in Commerce,
Rajeswari Nagar,II cross,
Sreyas Nilaya, Ist Floor,
At: Ranebennur-581115,
Dist:Haveri (Karnataka).
To,
The Managing Editor,
IJC, School of Management Studies,
IGNOU Maidan Garhi,
New Delhi-110068.
Respected Sir,
Marketing As A Strategy” (Both hard and soft copy) for the 62nd All India
Thanking you,
Your’s faithfully,
(Dr C.S.Yatnalli)