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Hydro One Networks Inc., wholly will need to refurbish, rebuild, replace
owned by the province of Ontario, or conserve 25,000 megawatts of
delivers electricity safely, reliably generating capacity—more than 80
and responsibly to homes and percent of Ontario's current electricity
businesses across the province. generating capacity—at an estimated
The company owns and operates cost of $70 billion CAD.
Ontario's 29,000 kilometer (km)
high-voltage transmission network Building new generation sources for
that delivers electricity to large electricity is only part of the answer.
industrial customers and municipal There are tremendous opportunities
utilities, as well as a 122,000 km low- to reduce the supply-demand gap
voltage distribution system that serves through a shift in when electricity
1.3 million end-use customers and is used by consumers.
smaller municipal utilities.
The Situation
To meet the growing needs of the
province, Ontario must build an
almost entirely new electricity system
by 2025. Estimates show that over
the next 20 years, Ontario
Rick Stevens
’’ five percent reduction in provincial
demand through load shifting, energy
The objectives were to:
■ Deploy smart meters across the
Director, Development Strategies savings and price awareness. residential and small commercial
Hydro One Networks Inc. customer base
Following the East Coast power outage ■ Build enabling communications
of 2003—and the concurrent wholesale
network and infrastructure
price volatility—Ontario acted quickly.
■ Develop and test regulated price plan
On July 16, 2004, the Energy Minister
directed that 800,000 smart meters be (RPP) and TOU billing, including
installed by December 31, 2007, Ontario Energy Board (OEB)
and for all of Ontario’s 4.5 million mandated billing data links with the
customers by December 31, 2010. Independent Electricity System
Operator (IESO) by 2008
Capgemini’s project management
scope includes: For Hydro One, the scope of this In addition to meeting the requirements
challenge was made even more laid out by the OEB, Hydro One also
■ Meter installation and field service difficult because of the complexity of set an objective for its AMI project to
logistics—from strategy and guidelines providing service to both the urban deploy a platform that could enable
to tracking and extremely rugged rural areas of a broad range of new initiatives that
■ Commission head-end systems Canada’s most populous province. will extend beyond basic automated
■ Prepare and integrate TOU billing and The province of Ontario has a meter reading for billing purposes.
customer care operations landmass twice the size of Texas The following initiatives are included
■ Offer strategic direction on retail and
and is larger than France and Spain in Hydro One’s strategy for meeting
wholesale activities combined. The utility’s most remote future energy needs, while also
customers are accessible only by rail, delivering better service to customers:
helicopter, snowmobile or boat. ■ TOU pricing
Trilliant Networks’ implementation of In some cases, utility employees ■ Theft detection and other
AMI provides Hydro One with: must travel an entire day to reach
automated billing functions
just a few customers.
■ High availability with automatic ■ Direct and/or premises-based
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AutovationSM 2007: The AMRA International Symposium September 30 - October 3
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