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focus on every customer mature best practices demand high productivity multiple service offerings support diverse industries

focus on every customer mature best practices demand high productivity multiple service offerings support diverse industries high availability multiple languages

focus on every customer mature best practices demand high productivity multiple service offerings support diverse industries
focus on every customer mature best practices demand high productivity multiple service offerings support diverse industries

… consistently delivered in a manner that has allowed us to exceed our shipping and quality service level agreements…it has grown our business…” Senior Operations Manager, Telecommunications

“…extremely impressed with the responsiveness of your team.

Our largest client expressed a concern

and your team went the extra mile to fix our problem.” Vendor Service Manager, Insurance

Need a better way to support your customers? Do you need to acquire more customers? Do you believe low cost and high quality are mutually exclusive? Take a look at Fusion BPO Services …

ABOUT FUSION

ABOUT FUSION Fusion BPO Services is a market-driven organization with its headquarters based out of Montreal,

Fusion BPO Services is a market-driven organization with its headquarters based out of Montreal, Canada. Since 1999, we have been providing end-to-end business process outsourcing solutions out of ten sites in Canada, Philippines and India. We position ourselves as an outsourcing partner that can maximize the investment you put into personal communications with your customers.

Our mission drives every program that we manage. Our focus is to help our partners nd, acquire and, more importantly, serve and retain their customers. This can only be achieved by providing you with constant quality from every member of our team. This is what de nes our corporate culture and insures us of long lasting partnerships.

Every program we serve is important to us, large or small. We service companies that need as little as 5 agents to as many as 250. Every client has access to our executive staff. We focus on each transaction, and scale our staf ng upwards or downwards depending on what your present and short-term requirements are.

Our personalized support includes a wide range of service offerings, exible pricing models, and we support many languages.

ABOUT FUSION

OUR SOLUTIONS

Customer Service Technical Support Customer Acquisition Email Order Processing Direct Mail Web Chat Print Order Ful llment

OUR SOLUTIONS Customer Service Technical Support Customer Acquisition Email Order Processing Direct Mail Web Chat Print

Contact Creation Abandoned Shopping Cart Quality Monitoring Services Studio Services Reporting Services Search Engine Optimization Software

OUR SOLUTIONS

OUR TECHNOLOGY

OUR TECHNOLOGY Most of our programs are served from more than one country because we are

Most of our programs are served from more than one country because we are able to provide a unique blend that effectively utilizes the bene ts and cost-effectiveness of our onshore and offshore facilities. Our onshore, offshore, and dual-shore solutions provide excellent quality services at very cost-effective rates.

We are able to achieve this through our robust technology. Every one of our centers across the world is interconnected from a single, uni ed Aspect switching platform. Every program you have can be handled in a unique way and can take advantage of our intelligent ACD, predictive outbound dialing, and IVR deployment.

On top of this, every account, large or small, is also backed up by a completely separate disaster recovery switching platform in case our primary switch goes down.

Redundant internet and telephony means every program we serve has the peace of mind that our systems will be up and your customers will be served. Our data is extremely secure—how else would nearly every bank in Canada trust their customer data to us!

OUR TECHNOLOGY

OUR EXPERIENCE AND BEST PRACTICES

OUR EXPERIENCE AND BEST PRACTICES Fusion BPO Services has a wide range industry expertise including nancial

Fusion BPO Services has a wide range industry expertise including nancial services, insurance, retail, telecommunications, marketing companies, continuity product support, travel & leisure, and more.

Our best practices are very mature and focus on total quality management. Our hiring, training, coaching, and our monitoring and quality methods are all focused to improve your customer’s experience and maximize your programs success.

When there are problems, we know about it immediately. Our escalation procedures are effective and managed by our real-time analysts, MIS and reporting technicians, and other support departments ensure our staff, and you, are kept up to speed with what is happening with your programs.

Localized

account

management

ensures we truly understand your

business.

Call us today and nd out how we can improve your customer interactions and lower your cost.

Please call 1 866-581-0038

OUR EXPERIENCE AND BEST PRACTICES

CONTACT FUSION

CONTACT FUSION 1111 Rue St Urbain Suite 200 Montreal Quebec H2Z 1Y6 Canada contact@fusionbposervices.com www.fusionbposervices.com CONTACT

1111 Rue St Urbain Suite 200 Montreal Quebec H2Z 1Y6 Canada

contact@fusionbposervices.com

www.fusionbposervices.com

CONTACT FUSION