Chapter-3

INTRODUCTION TO CAMBAY HOTEL AND

RESORTS
Cambay Hotels and Resorts is a leading hospitality-cum-leisure company
and is one of the fastest growing chain of hotels and resorts in India.
Spearheaded by the visionary entrepreneurship of Mr. Sanjay Gupta,
Chairman, Cambay Hotels and Resorts develops, manages and markets own
properties under the brands Cambay Sapphire, Cambay Grand, Cambay
Golf Resort and Cambay Spa Resort which are covered under the 3, 4, 5
star spectrum. Epitomizing the spirit of luxury and leadership, Cambay
Hotels and Resorts is poised to become a 1150 rooms, 13 properties
company by 2011.

Property amenities
Cambay Spa And Golf Resort offers a restaurant and a coffee shop/café. A
complimentary breakfast is served each morning. A business center is on site
at this 3.5-star property. In addition to a steam room, Cambay Spa And Golf
Resort features a fitness facility and a pool. This Gandhinagar hotel also
offers an arcade/game room, 24-hour room service, and currency exchange.

• 24-hour front desk

• Arcade/game room
• Number of floors: 1
• Restaurant(s) in hotel
• Business center
• Coffee shop or café
• Complimentary breakfast
• Multiple conference/meeting rooms

• Currency exchange
• Elevator/lift
• Fitness facilities
• Hair salon
• Medical assistance available
• Room service (24 hours)
• Fax machine
• Steam room
• Swimming pool
Rooms

Televisions come with cable/satellite channels. Coffee/tea makers are

provided. Bathrooms include bathtubs and hair dryers. Rooms also include
air conditioning.

Room Amenities

• Cable/satellite television channels

• Air conditioning
• Coffee/tea maker

• Hair dryer
• Bathtub only
• Television

Dining
Cambay Spa And Golf Resort has a restaurant on site. Guests are offered a
complimentary breakfast. 24-hour room service is available.
Recreation
Recreational amenities at the hotel include a steam room, a fitness facility,
and a pool.

Policies
Extra-person charges may apply and vary depending on hotel policy.
Guests must show current government-issued proof of identity at the time of
check-in.
Photo identification and credit card or cash deposit are required at check-in
for incidental charges.
Special requests are subject to availability upon check-in and may incur
additional charges. Special requests cannot be guaranteed.

• Check-in time starts at Noon

• Check-out time is 9:00 AM

Cambay Hotel Management Services

"Cambay" apart from running its own Hotel is also a professional and a
"one-stop shop" for a complete Hotel Consultancy and Management
Services. The Hotel Management Services works on a Single Window
Concept with a dedicated and highly responsive team. The Focus is to drive
the Property Revenue without compromising the Brand Standards.

The uniqueness of its hotel management services offering is that it offers an

end-to-end solution to other hotel players. This includes land acquisition,
designing, master planning, EPC and hotel operations including sales and
marketing support.

Hotel Management Services can be broadly classified

under Cambay Hotel Management Services and
Cambay Technical Services.

We undertake complete responsibilities of the day to day operations of the

Property and ensure enhanced productivity and profitability to the
promoters. We ensure brand standards are maintained on day to day basis
and undertake sales and marketing directly at the unit level. Also we select
and recruit staff as per the requirements. Our Strong IT network and data
capturing ability helps us in providing a daily expense and revenue report
and a monthly MIS to the promoters. We make and approve annual budgets.
Advantages of being a part of Cambay Hotel
Management Services :

• Monthly and real time business Reports.

• Sales Generated and City Occupancy Trends.
• Competition Analysis Trends.
• Marketing Activities, I.e advertisement releases, new tie-ups done
• Financial Management - like Collection/Outstanding.
• Training Activities/Quality Audits.
• Support of 11 Regional Sales & Reservation Offices.
• Toll Free Reservation Center for Instant reservation and confirmation
for CRS.
• Negotiated Rates with Travel Agents/Corporate.
• Efficient and Effective MIS Reports.
• Customer Care Center - assists in resolving the guest concerns.
• Marketing tie-ups with airlines and credit card companies like Master
Card, VISA, AMEX and others.
• Voice/GDS/Internet Representation.

Our scope of work covers Building, Managing Hotels, Design Rooms, F&B
outlets, enhance profitability, solve management systems inefficiencies, re-
engineering of staff, management polices, establish effective marketing
programs and Manage new developments.
SCOPE OF SERVICES :
Our team works closely with professionals in other disciplines including
accountants, architects, planners, surveyors, construction companies and
consulting engineers on major assignments both at the macro and micro
levels either as the lead consultants or as part of a multi-disciplinary team. In
short we offer Project Management Consultancy (PMC).

Our scope of services includes :

• Conceptualization of the project.
• Construction project management.
• Operational management systems.
• New restaurant start-up.
• Food Service Consulting.
• Culinary consulting.
• Performance analysis.
• Management and staff training.
• Hands-on Instruction.
• Operational efficiency Review.
• Business plans.
• Room, Restaurant and Kitchen design, facility management with
proper layout and equipment selection including maintenance
schedules.
• Menu implementation: Standardized recipes, training of restaurant and
kitchen staff.
 • Vendor selection; sourcing products at optimum prices while
maintaining quality.
• Receiving, maintaining inventory and implementation.
• Sales and Marketing.
• Maintaining International food safety and hygiene standards with
HACCP control.
• Computer systems and software planning, determining business needs
and training.
• Human resources: Job descriptions, standing orders, statuary
obligations, HR policies and procedures.
• Loss and fire prevention, fire safety measures, fire fighting training,
fire drills.
• Quality assurance and total quality management benchmarked to
international standards.
• Guest Relations.
• Productivity improvement.
• Profit enhancement.

Cambay Technical Services

We facilitate technical advisory services from drawing board stage till
opening of the Hotel. Mapping of the brand requirements as per market
needs, budget of promoter, site management, facilitating architects, builders,
interior designers, landscaping consultants, facility management etc. is all in
the scope of Cambay's Technical Services.
Our in house capabilities permits us to take on Green Field as well as Brown
Field Projects and the poof lies in the fact that we own 10 properties across

India which has been constructed by our in house team of people. In

short we offer Complete Project Management
Consultancy(PMC).