Professional Documents
Culture Documents
Handbook
Kongsberg Maritime AS
operates as a profitable
global organisation, Vision:
focused on customer World Class – through people, technology and dedication
needs, devoted to
building lasting Mission:
partnerships and acting
We maximize marine performance by providing
with integrity, honesty
and a spirit of
co-operation with
The Full Picture
customers and staff.
The Quality Management System Quality Management Handbook Division / departmental procedures
consists of the policies, objectives, The Quality Management Handbook Kongsberg Maritime AS consists of
processes, and resources needed to describes the basic quality principles, several divisions working towards
implement company policy. the Quality Management System and markets with different needs and
The Quality Management System the company organisation. requirements. There is a variety in
meets applicable general external process complexity ranging from
requirements, and is certified Common handbooks / procedures off-the-shelf products, to large and
according to ISO 9001:2000. The following areas are described in complex deliveries of integrated
Kongsberg Maritime is certified common handbooks and procedures: systems with extensive engineering.
according to ISO 14001. Relevant Due to this variation there is a need
parts of the Offshore & Marine Handbooks - “what to do” to adapt requirements to fit the nature
Division has an ATEX approval. • Marketing and sales HDB 0001 of the business and the external
• Product development HDB 0002 requirements in order to achieve
Quality Management • Deliveries and projects HDB 0003 optimum processes.
documentation • Customer support HDB 0004 The results of this work are
The Quality Management system is documented in departmental
available and maintained at Lotus Procedures - “how to do it” procedures. They are prepared by the
Notes. The Quality Management • Preventive action PRO 0001 users, and subjected to a compliance
documentation structure consists of: • Control of documents PRO 0002 check by the Quality Management
• Kongsberg Maritime AS Quality • Handling of non- Department.
Management Handbook conforming products PRO 0003
• Kongsberg Maritime AS • Internal audit PRO 0004 KM Quality Management System
common handbooks / procedures • Control of records PRO 0005 (QMS)
• Division / departmental This is a database where the
procedures approved procedures valid for the
• Project Handbooks, plans and different divisions and departments
procedures of Kongsberg Maritime AS can be
found.
ISO 9000-3
The structure of the Quality AQAP-2110
Management System AQAP-160
Division Eg.
procedures Requirements
from class
societies
MED
Job EX directive
descriptions
Project
Handbook Contract
Project Agreements
Quality Plan
(Cd90000)
Alliances
Page 3
Company
Results
quality
Quality policy
We are committed to understand
our Customers’ needs, and to Improvements
Satisfied
provide them with quality products customers
and services meeting specified
requirements and our Customers’ Personal
expectations. quality
Quality Management
The Company focuses on continued System
improvements of the Quality
Management System through
refinement of processes and the
organisation’s capabilities.
Process
Productt & S
Service quality
quality (Cd90001)
Business model
The model is presented as a • laws and regulations Business processes are those which
business process. It comprises all • regulations from standardisation create value and are directly related
important business, supporting and organisations and classification to our customers.
organisational processes. It also societies Supporting processes are those
shows the relations to our customers • technology available needed for efficient and controlled
that are involved through the • vision, goals, policies and business processes, but not directly
whole life cycle. Our processes are strategies associated with value creation and
influenced by the: • market and customer demands. customer relations.
Organisational processes are related
to management and infrastructure.
Customer
Requirements
Product Contracts Customer
management support
Manufacturing,
Delivered
projects and
product
deliveries
Specified Marketing &
Sales
product
Vision, mission, policies and strategies
Product Purchasing
Kongsberg Maritime
BUSINESS PROCESSES
Environment
Quality Human
Management Finance IT/IS
Resources
SUPPORTING PROCESSES
Calibration of
Problems and Configuration
measuring
improvements management
equipment
ORGANISATIONAL PROCESSES
Page 4
Business processes
Marketing and sales New idea,
requirements 1 2 3 4
The Marketing & Sales Division Phase I Phase II Phase III Phase IV
idea planning implementation evaluation
has a special responsibility for
assuring that our strategy regarding
customer focus is understood and Improvement
suggestion / Phase III Phase IV
implemented. Phase II
(Cd90003)
problem report report report
Information from the market will be report
Logistic chain
Page 5
Supporting processes
Quality Management Finance
The Quality Management Finance has the responsibility for The purpose of the change control
department is Kongsberg the financial processes, such as to process is to make sure that:
Maritime AS’s staff within quality establish budgets together with • Changes are sufficiently described
management. the divisions and staff managers, and traceable to the product and
The main responsibilities of the accounting and preparation documentation.
Quality Management are to: of financial status reports and • Changes and their consequences
• Establish and maintain a preparation of the annual report. are analysed and evaluated
suitable and efficient quality by qualified personnel before
management system in co- Human Resources implementation.
operation with the divisions Human Resources department • Required actions to implement
and staff. coordinates and advises the other the change are identified with
• Verify that the quality departments on HR related matters, person responsible and due date.
management system is processes, rules and regulations. • Changes are approved by
practised by co-ordinating and Employees shall have the authorised personnel before
carrying out quality audits. qualifications necessary to correctly implementation.
• Participate in and facilitate perform their assignments. All
improvement projects by employees have a responsibility for
having knowledge of efficient maintaining and developing own Health, safety and
tools and methods. competence. working environment
• Prepare statistics for defined Management shall analyse and Kongsberg Maritime AS are
key performance indicators; monitor the competence needs in focusing on potential hazards,
• Assist the projects in specific their respective areas. The long-range and shall provide a safe and
quality activities. need for competence development healthy working environment
• Establish and maintain shall be evaluated and aligned with and shall take adequate steps to
systems and tools for reporting the strategic plans. prevent accidents and injury to
and handling of problems, health arising out of, associated
deviations and improvement IS / IT with or occurring in the course
suggestions. The department has the responsibility of work, by minimising, so far as
• Contact with the certification to prepare and maintain the reasonably practicable, the causes
bodies. Company’s IS / IT strategy, to of hazards inherent in the working
• Contact with classification implement and maintain the environment.
societies to ensure that products Company’s IS / IT infrastructure, The President of Kongsberg
and solutions comply with and to provide the divisions with Maritime AS has the overall
defined requirements. administrative and technical support. responsibility for working, Health,
Safety and Environment. The
Organisational Senior Vice President Human
processes Resources has been appointed as
Configuration management the management representative
The system for configuration responsible for the health and
management ensures that our safety politics, and accountable
products are unambiguously for the implementation of the
identified, changes are controlled and HSE elements. This shall not
the configuration status is updated limit the individual division’s
The QM Managers are appointed throughout the life cycle of the manager responsibility for own
as the management representatives product. staff’s health, safety and working
in the divisions and report to the The configuration management environment.
Senior Vice President QM: process is tailored to conform to The product managers have the
product complexity and safety responsibility that our products
requirements. The following comply with laws and regulations,
They have the defined authority, activities are covered: and that they do not expose
responsibility and organisational • Planning of configuration personnel to health and safety
freedom to ensure that the quality management hazards during installation,
management system requirements • Identification of configuration operation and maintenance.
are implemented and maintained. items
Further they have the authority • Change control
to make decisions concerning the (configuration control)
quality of products and deliveries • Configuration status accounting
from the divisions. • Configuration audits.
Page 6
Resources and infrastructure Marketing & Sales Division
Resources and infrastructure in Environmental activities The Marketing and Sales
Kongsberg Maritime AS are spread Kongsberg Maritime AS consider Division has the responsibility
on several locations in Norway environmental aspects during product for marketing, sales and customer
and abroad, each one adapted to development. Kongsberg Maritime relation management.
the location’s specific purpose and AS has also traditionally focused on
function in the Kongsberg Maritime protecting the environment through Process Automation Division
network. However, common IS / IT recycling of goods and saving Process Automation Division
systems support all operations. energy. is responsible for development,
As a Norwegian company, delivery and support of process
Kongsberg Maritime AS shall live up control systems, safety systems
Calibration of measuring to Norwegian laws and regulations. and dynamic process simulators.
equipment In addition the company has an
Kongsberg Maritime AS controls obligation to future generations to Subsea Division
the accuracy of measuring protect the environment. Kongsberg Subsea Division has the
equipment by employing a system Maritime AS therefore wishes to find responsibility for development,
for calibration and maintenance the best solutions in short and long delivery and support of
that satisfies the requirements of term perspective. hydroacoustic instrumentation
ISO 10012-1. products and data processing
The need for calibrating measuring Divisions systems for seabed mapping
equipment is considered when Kongsberg Maritime AS is divided in and underwater navigation. The
such equipment is acquired. five Divisions: Division uses manufacturing
Kongsberg Maritime AS uses • Marketing & Sales are resources from Marine Electronics
an external approved calibration distributed in all locations (Simrad AS).
laboratory. • Process Automation are located
in Kongsberg and Horten Marine IT Division
• Subsea and Marine IT are Ship Simulation Department has
Problems and improvements located in Horten the responsibility for development,
Kongsberg Maritime AS • Offshore & Marine is located delivery and support of type
continuously improve processes, in Kongsberg, Horten and approved ship simulators. The
products and services. Trondheim. simulator systems are based on
Kongsberg Maritime AS highly detailed simulation models.
systematically: The divisions, through the
• report and correct problems leadership of their Executive Vice Offshore &Marine Division
• plan and carry out necessary Presidents, have the responsibility Offshore & Marine Division
activities to implement of implementing the strategic plans, has the responsibility for
improvements achieving the planned goals and development, delivery and support
• follow up the results. financial results. of system solutions for Merchant
The Executive Vice Presidents carry Automation, Integrated Control
out the quality process in cooperation Systems, Dynamic Positioning
Employees have a responsibility to with the Quality Management by: & Manoeuvring and Navigation.
report problems and improvement • Communicating and The Technology Base department
suggestions. These shall be reported implementing the quality policy. develops basic hardware and
and processed using standardized • Τailoring the Quality software components to some of
procedures. Management System to their the other divisions.
Larger improvement initiatives are own Divisions, with regard to
organized as projects with defined market, product and customer
goals. requirements, and providing
effective implementation.
• Εnsuring that projects and
activities conforms to relevant
laws and regulations.
• Εncouraging the employees
to provide inputs to improve
the quality process, within the
Division and on Company level.
• Εstablishing goals for achieving
improvement within the
Divisions.
Page 7
Kongsberg Gruppen ASA
Satelitte
Positioning, A IS Ship Simulators
(Seatex AS) *)
(Cd90005)
*) These companies are not covered by this Handbook.
HDB-0000
Rev Date Written by Checked by Approved by
1 05.01.04 ØF FHK TK
2 14.06.05 RA FHK TK
Kongsberg Maritime AS
Strandpromenaden 50 Telephone: +47 33 03 41 00
P.O.Box 111 Telefax: +47 33 04 44 24
N-3191 Horten, www.kongsberg.com
Norway